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Holiday Inn Grand Island (Buffalo / Niagara)

3.0 of 5
100 Whitehaven Rd, East River Rd, Grand Island, NY 14072
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Holiday Inn Grand Island (Buffalo / Niagara)
Ranked #3 of 6 hotels in Grand Island
3.0 of 5 stars 103 Reviews
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103 reviews from our community

Traveler rating
    13
    21
    25
    24
    20
See reviews for
Families
39
 
Couples
17
 
Solo
8
 
Business
23
 
What travelers say
  • Very clean(4)
  • Niagara Falls(3)
  • Great view(3)
  • Outdoor pool(3)
  • Vip lounge(3)
Date Rating
Soja_Rinn
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 3, 2012
1
person found this review helpful

Not worth the price you'll pay. I normally like to stay at Holiday Inn Express...what a big difference the "Express" makes. This is a typical older Holiday Inn, complete with creepy indoor pool and a Game Room. I saw one washer & dryer, so you're not staying here for the long-haul. The exterior of the hotel is in desperate need... More

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Lockport
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 30, 2012
1
person found this review helpful

We stayed here for 3 nights for a convention (April 19-21, 2012) and we were not impressed. The service was deplorable and, for some strange reason, there was no furniture in the lobby, the bar, even the restaurant only had a small number of tables. This place truly is standing room only because there is no place to sit! It... More

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Atlanta
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 of 5 stars Reviewed April 23, 2012

We stayed for 2 night in March and had asked a friend to check it out - Don't be fooled- the lobby has been updated, but the rooms are shabby. We requested a room change becuase there was no heat - Were sent to another room - only to find it occupied - On the third try we got a... More

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Markham, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed April 21, 2012

We stayed at this hotel last fall & enjoyed it very much - the river view is quite nice and the room was quite comfortable. We considered it good value - even though the hotel was dated and in need of some upkeep We also enjoyed the Priority Club perks. However, on this visit we were informed - after checkin... More

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Toronto
1 review
3 of 5 stars Reviewed April 21, 2012

I stayed here for 3 nights. Everything was great. There has a gazebo next to the river and is good for the wedding ceremony. The weather was nice, it makes my whole stay more wonderful. However, this hotel needs update. My room located at 5th floor facing the street, i have no problem with that. The bathroom was a little... More

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Buffalo
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 20, 2012
2
people found this review helpful

On April 13-15, 2012 Our Organization held a Rally for our members. We had 100 people attend, many who stayed at the hotel. From dealing with the Sales department who did not return calls to broken, torn, stained chairs to vomit and food on our meeting room rug. To cold food, no communication from one departmant to another, we had... More

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East Gwillimbury, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 25, 2012

After reading the most recent reviews I was a bit worried about my stay here from Mar24th to 25th but I must say i was pleasantly surprised. I didn't get to the hotel till 4:30pm and check in is at 3pm. When I got there they asked my name and said they just changed my room. I said "Oh good... More

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Shelton, CT
Contributor
17 reviews 17 reviews
Reviews in 15 cities Reviews in 15 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 19, 2012

This hotel was a bit dated but was clean and well run. Grand Island is beautiful and the HI is located at the end of a quiet street. I was not able to use all the amenities but the property had an indoor/outdoor pool, sauna, game room, large fitness center, outdoor walking paths, etc. The HI is located in a... More

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Toronto
Contributor
18 reviews 18 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 14, 2012

The hotel is a bit outdated, but rooms are clean and beds are comfortable. Staffs are also very helpful as well. We didn't get to use their swimming pool or other facilities, but for the price we paid from priceline ($66 including fees and taxes), the value is excellent. We'll definitely consider this hotel again in the future. More

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Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 29, 2012
1
person found this review helpful

This hotel is a great value considering its location near the lake. They have a nice breakfast (you pay). Nice drive when you get to this hotel. Rooms are ok. ample parking For the price you pay(it's cheap) don't expect a lot. Set expectations low and you will certainly be happy More

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IHGCare, ihgcare at Holiday Inn Grand Island (Buffalo / Niagara), responded to this review
March 16, 2012

Dear Camssmt, I would like to thank you for your review and apologize that your experience with our hotel did not meet your expectations. I greatly appreciate you calling out the good qualities also. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. I would like to express our sincere apologies... More

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Additional Information about Holiday Inn Grand Island (Buffalo / Niagara)

  • Holiday Inn Grand Island
  • Grand Island Holiday Inn
Address: 100 Whitehaven Rd, East River Rd, Grand Island, NY 14072
Price Range: $$

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Holiday Inn Grand Island (Buffalo / Niagara)
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