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All 6 Grand Island hotels

Byblos Niagara Resort and Spa

3.0 of 5 Hotel   |   100 Whitehaven Rd, East River Rd, Grand Island, NY 14072 (Formerly Holiday Inn Grand Island)
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Byblos Niagara Resort and Spa
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Ranked #1 of 6 Hotels in Grand Island
A recent review
4 of 5 stars Reviewed December 14, 2014
jiturajgor Ahmedabad, India
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93 reviews from our community

Traveler rating
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    17
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35
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1
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ahmedabad, India
Top Contributor
58 reviews 58 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 14, 2014

We had three days Niagara-Washington DC tour by TakeTours.com last October and operator made reservation for us at this hotel.We found this hotel very comfortable and visitors friendly. It was clean with well maintained baths, beds were excellent. Main attractions are very nearby. We surely would like to recommend it for travelers with tour or on their own.

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PUNE
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 10, 2014

my niagara visit was pleasant primary reason was stay at byblos resort only location is little far from niagara it on the way to boston , but comfortable stay and nice hotel to relax . rooms are quite big.

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Aurora, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2014

In all the years that I have organized hotel room stays for various groups and teams, I have never dealt with a more responsive and accommodating person than Marnie who is the Senior Sales Manager at this location...top notch! Thank you!

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Toronto, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 17, 2014

When we arrived at the hotel and asked if we could upgrade, they were having computer issues which took about 20 minutes to resolve in order for us to check in. The front desk woman was very helpful, friendly, apologetic and provided us with a free upgrade to the executive floor with a nice view of the river for the... More 

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Malang, Indonesia
Top Contributor
75 reviews 75 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 15, 2014

We, couple, stay in this hotel when visiting Niagara Falls. The rooms are big, even for couple, I think it's big enough for 4 person. Clean. And the toiletries n amenities are great. Just like 5 stars hotel. The location are quiet, good choice for take a rest and relax. They also had kid playground in 1st floor. Eventhou the... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 11, 2014

Pros: The staff was very friendly. River facing room has a great view. Location was great for driving to both Niagra Falls and downtown Buffalo. Cons: The rooms were noisy with uncomfortable beds and there was no complimentary breakfast. Also, there was no refrigerator and only one ice machine on a different floor.

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Chesapeake, Virginia
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 1, 2014

On our vacation to Buffalo and Niagara Falls, this hotel was in a great location on Grand Island - right between each - 10 minutes either way to Buffalo or Niagara Falls. We got a king room with a river view, which was nice. The room was very clean and since we were busy most days we didn't spend much... More 

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Avenel, New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 29, 2014

Stayed here for a night. Room had a nice view of Niagara river. They dont have complimentary breakfast. The rooms are pretty average. Bathroom was just ok. The staff seem friendly. Rooms can be more comfortable.

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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed October 23, 2014

Stayed a night at Byblos. Seems to be in the early stages of remodeling. I found out that it was bought out 6 mos ago...use to be a Holiday Inn. However, Front desk was very nice. Check-in & Check-out was smooth. The reception room was overall well updated & decorated. We arrived to find out that we've been upgraded to... More 

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Scott S, General Manager at Byblos Niagara Resort and Spa, responded to this review

Dear DeeVixen1 Thank you for staying with us at Byblos and posting your comments to TripAdvisor. We appreciate your feedback and are always reviewing what our guests are telling us. We have been in the early renovation stage all season and hope to move onto rooms within the next year. I will be sure to forward your nice comments about... More 

Jakarta, Indonesia
Top Contributor
50 reviews 50 reviews
38 hotel reviews
56 helpful votes 56 helpful votes
1 of 5 stars Reviewed October 10, 2014

This place seems to be the place to stay for tour as I saw several tour buses aside from ours. Maybe they offer lowest room rates. The door handle to enter the room is broken so we have to move it up and down trying to open the door. The same with the bathroom door handle, my friend couldn't get... More 

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Scott S, General Manager at Byblos Niagara Resort and Spa, responded to this review

Dear Ms. Young, Thank you for your comments about your room from your recent stay with us here at Byblos. Please accept my apologies for the door handles in the entry door and bathroom that weren't working correctly. If at all possible, can you respond back so that we can take a look at both. I would not want anyone... More 

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Additional Information about Byblos Niagara Resort and Spa

Address: 100 Whitehaven Rd, East River Rd, Grand Island, NY 14072 (Formerly Holiday Inn Grand Island)
Location: United States > New York > Grand Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Byblos Niagara Resort and Spa 3*
Number of rooms: 263
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Also Known As:
Holiday Inn Grand Island (Buffalo / Niagara) Hotel Grand Island
Grand Island Holiday Inn

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