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Byblos Niagara Resort and Spa

100 Whitehaven Rd, East River Rd, Grand Island, NY 14072 (Formerly Holiday Inn Grand Island)
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Byblos Niagara Resort and Spa
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Ranked #1 of 6 Hotels in Grand Island
A recent review
4 of 5 stars reviewed 1 week ago
TOtravelling Toronto
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98 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Clawson, Michigan
1 review
2 of 5 stars Reviewed 3 days ago NEW

I found this hotel originally on Groupon. Being that our room cost $110 with taxes I did not expect the Ritz, I also was not expecting a terrible smell, spider webs in the bathroom and holes in the sheets. I would say a $50-65 price would have been fair. You can get a very comparable hotel for MUCH cheaper. I... More 

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Toronto
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

Got 'allocated' this hotel as part of a hockey tournament weekend, and was kind of dreading it based on many earlier reviews. I have to admit I arrived wanting to hate it as we were made to stay there (well at least pay $320 for there), but the friendly attitude of the lady at check in and her Manager wiped... More 

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Binghamton
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Byblos for three days in March 2015. The room was immaculate, the staff was very helpful and eager to please, plenty of water pressure and hot water in the shower and the actual resort was remarkable. Here is the rest of the story. They are billed as a Resort & Spa even though there is no spa.... More 

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Corning
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We visited for a weekend getaway. We found the hotel room to be exceptionally clean and maintained (The hallway/corridor needs updating and fresh paint). You certainly can tell the ownership is working on upgrading but they're not quite there yet. We had a minor issue with the heat in our room (we visited during a frigid March) but we simply... More 

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AMHERST
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 16, 2015

Arrived for an overnight birthday celebration with my family and some friends. The pool was great, lifeguards on duty until 5pm but the pool closed at 6pm which we thoughts was unusual but we were able to get our swimming in and it was fun. AND THEN, a water main burst just as we were leaving the pool area to... More 

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Scott S, Owner at Byblos Niagara Resort and Spa, responded to this review

Dear Leeza217 Thank you for speaking directly to me about your stay during the water main break here at Byblos Niagara. Once again, please accept my apologies for having to leave that evening due to the extended water outage. We too, were led to believe that repairs would occur more quickly to avoid disrupting the stays of our guests but... More 

Ahmedabad, India
Top Contributor
58 reviews 58 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed December 14, 2014

We had three days Niagara-Washington DC tour by TakeTours.com last October and operator made reservation for us at this hotel.We found this hotel very comfortable and visitors friendly. It was clean with well maintained baths, beds were excellent. Main attractions are very nearby. We surely would like to recommend it for travelers with tour or on their own.

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PUNE
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 10, 2014

my niagara visit was pleasant primary reason was stay at byblos resort only location is little far from niagara it on the way to boston , but comfortable stay and nice hotel to relax . rooms are quite big.

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Aurora, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2014

In all the years that I have organized hotel room stays for various groups and teams, I have never dealt with a more responsive and accommodating person than Marnie who is the Senior Sales Manager at this location...top notch! Thank you!

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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 17, 2014

When we arrived at the hotel and asked if we could upgrade, they were having computer issues which took about 20 minutes to resolve in order for us to check in. The front desk woman was very helpful, friendly, apologetic and provided us with a free upgrade to the executive floor with a nice view of the river for the... More 

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Malang, Indonesia
Top Contributor
74 reviews 74 reviews
27 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 15, 2014 via mobile

We, couple, stay in this hotel when visiting Niagara Falls. The rooms are big, even for couple, I think it's big enough for 4 person. Clean. And the toiletries n amenities are great. Just like 5 stars hotel. The location are quiet, good choice for take a rest and relax. They also had kid playground in 1st floor. Eventhou the... More 

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