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Byblos Niagara Resort and Spa

100 Whitehaven Rd, East River Rd, Grand Island, NY 14072 (Formerly Holiday Inn Grand Island)
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Byblos Niagara Resort and Spa
Best prices for: 1 room 1 guest
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Ranked #2 of 6 Hotels in Grand Island
A recent review
3 of 5 stars reviewed 3 days ago
Marian M Davie, Florida
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108 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Davie, Florida
Level Contributor
14 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

View of River is nice...But couldn't stand on balcony too long with all the spider webs... Grounds were nice... Room size was larger than the standard hotel room..Hotel is in need of some renovations which I believe they are startng to do. General up keep could be alittle better- Wipe Elevator doors down and Balcony if you know you are... More 

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Yangon Region, Myanmar
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Half hour drive from niagra falll US side is good enough to go back after viewing night lights of the fall. Room is very big compare to those from new york. Furnitures and carpets are new with thick ease beddings gave me a good sleep. Complementary coffee make me happy.

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New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

When I arrived at the hotel, the woman at the front desk couldn't find my reservation made by travelocity! She was extremely nice and gave us the lower rate I thought I was getting, and happened to have a river view room on the 6th floor! This room also has a microwave and fridge... Which other reviewers said they didn't... More 

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Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lovely location right on the river. The hotel is in need of renovation but it is in process. Rooms were big and supplied all amenities should you require them. Outdoor pool was out of use. A 15 to 20 drive from Niagara Falls

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Rochester, New York
1 review
2 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel because of a wedding block. We called to let them know we wouldn't check in until after 11, as we didn't have time to check in prior to the wedding. We arrived close to midnight. We went straight up to our room to go to bed, as we were exhausted. While getting ready for bed,... More 

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London, Canada
Level Contributor
4 reviews
1 of 5 stars Reviewed 4 weeks ago

1 Star at best.No restaurant.Indoor pool closes at 8pm.Hot tub allows little children in it so you can imagine the urine,No outdoor pool as it is closed.No Spa.So you get a room to stay in and that is all.This is a 21/2 star hotel.We are here today and there are probably 30rooms rented.This hotel went bankrupt and the mortgage was... More 

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Chandler
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff and the service in this hotel are amazing, however, the same cannot be said of the quality of the hotel. The rooms are in desperate need of a remodel and the worn out docks need to be torn down and rebuilt. The wifi was excellent, but it doesn't overcome the odd design of the hotel itself. One side... More 

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Scott S, General Manager at Byblos Niagara Resort and Spa, responded to this review

Dear Sarah Thank you for your comments about your recent stay at Byblos Niagara. I am glad you had a great experience with the staff. You were correct in also noting that the rooms are in need of an upgrade and are scheduled for later this year. The focus over the past 2 years has been on other important items... More 

Rochester, New York
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed May 26, 2015

I have stayed here back in 2012 and 2013 but this was the first time since the Holiday Inn branding and ownership changed to the now Byblos Niagara Resort and Spa. Every year there is a major international Judo Tournament called the AM-CAN. Because of where it is everyone from all over stays here on Grand Island. It is usually... More 

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Scott S, General Manager at Byblos Niagara Resort and Spa, responded to this review

Dear Empire State 39 Thank you for taking time to write a review about your recent stay with the Am -Cam Judo Tournament over Memorial Day weekend. As you noted, we are a property in transition and getting better everyday. Our most recent renovations focused on back of the house guest comfort issues such as boilers and elevators and the... More 

New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 16, 2015

We visited to see the falls. We purchased a groupon, which was not cheap. $218 for 2 nights before taxes. The restaurant wasn't open and I was disappointed that there wasn't even coffee available other than the little coffee pots in the room. The room had no refrigerator or microwave which is a big disappointment when traveling with kids. Ice... More 

Was this review helpful? Yes 2
Scott S, General Manager at Byblos Niagara Resort and Spa, responded to this review

Dear Marianne W, Thank you for staying with us here at Byblos Niagara. We do appreciate you taking time to let us know how your stay was. Our owner is always looking to hear from our guests before planning the next renovations. It has been about a year or so since we took over and many of the items that... More 

Clawson, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 30, 2015

I found this hotel originally on Groupon. Being that our room cost $110 with taxes I did not expect the Ritz, I also was not expecting a terrible smell, spider webs in the bathroom and holes in the sheets. I would say a $50-65 price would have been fair. You can get a very comparable hotel for MUCH cheaper. I... More 

Was this review helpful? Yes 2
Scott S, General Manager at Byblos Niagara Resort and Spa, responded to this review

Dear Brooke L, Thank you for taking time to comment on our hotel after your recent Groupon stay. We do appreciate any feedback good and bad and I will be sure to share it with my staff. I know the Front Desk manager will be happy that her staff took care of the errors in your reservation. I will also... More 

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