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All 6 Grand Island hotels

Byblos Niagara Resort and Spa

3.0 of 5 Hotel   |   100 Whitehaven Rd, East River Rd, Grand Island, NY 14072 (Formerly Holiday Inn Grand Island)
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Byblos Niagara Resort and Spa
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51%
Ranked #2 of 6 hotels in Grand Island
A recent review
3 of 5 stars reviewed 1 week ago
Hazel G Burlington, Canada
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43 people have reviewed this hotel

Traveler rating
    11
    11
    7
    8
    6
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19
10
Solo
0
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Burlington, Canada
2 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

On the morning of our departure from Canada, we received a call from the hotel at 9.am. informing us that the kitchens would be closed so we could not have dinner, claim our $25 dining voucher, or have a hot breakfast. I would have thought that they would have informed us earlier to enable us to re-book. However, it was... More

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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

We stayed at Byblos recently and had a great experience. The hotel was busy with a conference taking place at the time we were there but the customer service experience was absolutely great. The front desk staff were extremely polite, very knowledgeable and extremely helpful. The dining room staff were also very polite and so willing to help with special... More

Was this review helpful? Yes 1
Rochester, New York
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed March 9, 2014

This is neither a resort nor a spa. We were told when we arrived that the "spa" has not yet been built..."next year". The hotel has sold memberships to its pool and gym to the general public, so the pool area was jam packed with kids from open to close. The hot tub and sauna were in the pool area,... More

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Scott S, General Manager at Byblos Niagara Resort and Spa, responded to this review

Dear Tuscanphile, Thank you for your comments on your recent stay with us here at Byblos Niagara. Please accept my apologies for the crowded conditions in our pool area. Although I do not have the date of your stay, it sounds like you may have been here in late February when there was a large hockey tournament in the area... More

Contributor
20 reviews 20 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 1, 2014

We stayed here with our family for a hockey tournament. Or should I stay we were forced to stay here by the tournament organizers or our team would've been disqualified. The lobby was nice and inviting, but that was misleading for what was to come. The elevator was out so we had to carry out bags upstairs. The ice machine... More

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Scott S, General Manager at Byblos Niagara Resort and Spa, responded to this review

Dear NNYGIRL Thank you for your comments about your recent stay at Byblos Niagara. I am very sorry that you were forced to stay here by your hockey tournament organizers, and not be closer to the Falls. I have noted your comments about the ice machines and have had repairs made to these 6 month old machines. As for the... More

Williamsport
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 1, 2014

I stayed at this hotel for one night on a trip to Buffalo in September and the only thing good about the hotel was the amenities. First thing I noticed was how old the hotel was, then when I went to the bathroom to freshen up there was no hot water. I work in a hotel so I wasn't going... More

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Scott S, General Manager at Byblos Niagara Resort and Spa, responded to this review

Dear Kate P. Thank you for your March 1 comments about your stay with us last September. Please accept my apologies for the problems you described with the hot water in the south wing. I cannot tell where you were exactly but would appreciate more information so I can insure that the problem is corrected. We installed 2 new boilers... More

Canandaigua, New York
1 review
2 of 5 stars Reviewed February 18, 2014

My family stayed here for a hockey trip this weekend and this hotel is old and run down. I am sure it could be nice but for $125.00 a night it is not. They have no SPA here at all. Hot tub only fits 3 people and the rules change daily with the staff and the lifeguards wear jeans and... More

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Scott S, General Manager at Byblos Niagara Resort and Spa, responded to this review

Dear Frielch Thank you for staying here at Byblos Niagara with your hockey team in mid February. I appreciate your comments and will certainly share them with our staff. I am sorry some of them were not as appreciative of your patronage. We recently took over the hotel and are in the process of renovating, part of which includes the... More

Johnstown, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 17, 2014 via mobile

My son and I stayed at this hotel during a hockey tournament we participated in at Niagara Falls. I'm sure this hotel was nice when it was first built, but it hasn't been maintained well. The bathroom had mold and mildew in the corners. Which made sense because the shower leaked terribly, the shower curtain was loose, and the toilet... More

Was this review helpful? Yes 2
Scott S, General Manager at Byblos Niagara Resort and Spa, responded to this review

Dear Mr Joe Z Thank you for taking time to send me your thoughts on our stay with us at Byblos Niagara for the recent Niagara Falls Hockey Tournament. Please accept my apologies for the problems with your room. We recently took over operations of the property and are working diligently to correct many past problems. I do hope that... More

Buffalo, NY
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 1, 2014

We have been to the former "Holiday Inn" for many years. Byblos bought this property at auction and have invested 2.5 million in the Hardware (furnace, roof, exterior etc..) This is a wonderful location along the Niagara River with plenty to do in the area. Easy to get to and a very accommodating staff upon arrival. Dinner was awesome, service... More

Was this review helpful? Yes 3
Scott S, General Manager at Byblos Niagara Resort and Spa, responded to this review

Dear Ambo, Thank you for your positive comments about our hotel and your stay over New Years here at Byblos Niagara. We are very excited about the many changes happening at our hotel and look forward to having you as our guest for many years to come. If I can assist in future reservations, please do not hesitate to contact... More

New Delhi, India
Contributor
15 reviews 15 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 15, 2013

My cousin in USA had booked us for a day's trip to Niagara Falls and the bus trip took us to this sprawling hotel at the end of a long drive and sight seeing. It was a very pleasant surprise and all our fatigue disappeared. The Hotel is located close to Niagara River and has a big lobby with a... More

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Toronto, Canada
2 reviews
5 of 5 stars Reviewed December 11, 2013

had an amazing time staff were great the bar was great and food was great all and all great favorable place to stay!! :) very close to water as well romantic for couples looking for a getaway from city

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Additional Information about Byblos Niagara Resort and Spa

Also Known As:
Holiday Inn Grand Island (Buffalo / Niagara) Hotel Grand Island
Holiday Inn Grand Island (Buffalo / Niagara) Hotel
Holiday Inn Grand Island
Grand Island Holiday Inn
Address: 100 Whitehaven Rd, East River Rd, Grand Island, NY 14072 (Formerly Holiday Inn Grand Island)
Location: United States > New York > Grand Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 hotels in Grand Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Byblos Niagara Resort and Spa 3*
Reservation Options:
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