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All 5 Staines hotels

Mercure London Staines-upon-Thames Hotel

3.0 of 5 Hotel   |   Thames Street, Staines TW18 4SJ, England
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Mercure London Staines-upon-Thames Hotel
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Ranked #4 of 5 Hotels in Staines
A recent review
4 of 5 stars reviewed 4 weeks ago
debyasdan london
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372 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Mercure London Staines-upon-Thames Hotel
See the most recent reviews
london
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here as part of a Thorpe Park Break. nicely located on the Thames in Staines town center. The hotel is old (part of its charm) and the corridors gloomy with stained carpets but our room 54 was clean and comfortable. The restaurant for dinner was quiet but food good if a little pricey. The waiting staff were friendly. Breakfast... More

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear debyasdan, Thank you very much for your feedback. I am glad to read that you had a good and comfortable stay with us. I hope you enjoyed the location and view of the river. Hope to see you again in near future. Kind regards, Marnix Teeken More

Northern Ireland
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 19, 2014

The hotel is in a good location, on the banks of the Thames and within easy walking distance of Staines. The room was reasonably sized, large comfortable bed. The hotel is much in need of an upgrade, with tired, drab furnishings, and the corridors and stairs are fusty. Considerable improvement is required to bring this hotel up to a standard... More

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Bobbikins, Thank you for your review. I am disappointed to read that your stay was not up to the expectations. We are constantly working towards improving our hotel and facilities and I hope you will see the difference during your next stay. I hope to welcome you in near future. Kind regards, Marnix Teeken More

Oxfordshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 12, 2014

The hotel is located in a convenient area with a river view from the back and easy to get to if you are going to thorpe park. i recently booked this hotel through group booking with thorpe park, it was for a special occasion so i rang the hotel a month before due to visit wanting to upgrade to the... More

Was this review helpful? Yes 1
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Frankie, I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on h6620-fb @accor.com to discuss this further. Kind regards, Marnix Teeken More

Denver, Colorado
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 7, 2014

I just stayed at the Thames Lodge. I booked online and pre-paid. When I arrived, my "quiet" room was located in the basement, looking out the window, I was at tire level with the main street. AND, right next to the bar. I asked for a quiet room again, was offered one with a river view on the thrid floor,... More

Was this review helpful? Yes 2
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Ms. Carlson, Thank you for your feedback. We have already contacted you regarding the issues and billing which was a manual error. As you are aware we have already processed the refund within a day of your feedback and have emailed you the receipt. Kind regards, Marnix Teeken More

Paris, France
Top Contributor
68 reviews 68 reviews
48 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed October 4, 2014

On the plus side the hotel is in a good location, on the banks of the Thames and within easy walking distance of Staines. A reasonably sized room, large comfortable bed. On the other hand, the hotel is much in need of an upgrade, with tired, drab furnishings, and the corridors and stairs can only be described as scruffy. The... More

Was this review helpful? Yes 3
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear nicegirl47us, Thank you for giving your feedback on this site. I am happy to know that you enjoyed the location and size of the room. I have noted your comments about cleanliness, I can assure you that I will be discussing with House keeping. Kind regards, Marnix Teeken More

Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 28, 2014

I stay at this hotel at least twice a month. Although some might say it's not the best I can honestly say I wouldn't want to stay anywhere else. Ideal for walking access to work, super friendly staff who make you feel at home.

Was this review helpful? Yes 2
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear KandKMacd, Thank you very much for your feedback. I am delighted to read that we are your preferred choice and staff at our hotel are our biggest asset. Please feel free to contact me upon your next stay, and I will welcome your feedback on areas we can improve. See you on your next stay!! Kind regards, Marnix Teeken More

The Netherlands
Contributor
15 reviews 15 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 22, 2014

The hotel is OK, but could do with a face lift. Some rooms have a patio door that opens to the river which is cool. The location on the river make this hotel special. The staff is efficient and friendly. Train station in nearby (10 mins walk), 20 mins to Waterloo so great for City visits.

Was this review helpful? Yes 1
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Traveling_brand, Thank you for your feedback. I am happy to read that you enjoyed the location and view. Regarding the facelift, we are working towards the appearance of our rooms and hotel. I hope upon your next visit, you will spot the improvement. Kind regards, Marnix Teeken More

rugby warwickshire england
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 16, 2014

good location with plenty of walks along the tow path of the river Thames. .Staff are very friendly and helpful. Rooms are standard in size with most of the usual facilities.Good comfortable bed. Breakfast was good with plenty of choice, Evening meals were available at a reasonable cost.. Free parking at the hotel good train service we visited Windsor and... More

Was this review helpful? Yes 1
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear rugbytrisha, Thank you for writing about your recent stay at Mercure London Staines. I am happy to read that overall you enjoyed your stay and visited attractions nearby. Please contact us directly when making the booking in future and we will be delighted to offer you a river view room offering stunning view of Thames. Kind regards, Marnix Teeken More

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Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Location: United Kingdom > England > Surrey > Staines
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines

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