Had booked this hotel for a one night stay. On arrival the hotel was clean and the Duty Manager polite & helpful. Our room was fine, although a bit tight on space if you were staying longer than a night. The bathroom was fine, although the trim at the bottom of the shower screen was green! Other than that the... More

We booked this hotel for an overnight stay in Staines whilst my wife visited a friend in Staines. On booking I put a comment on the booking form that we would be arriving quite late in the evening. On arrival we were greeted very efficiently and for the first time was given my drink voucher as I am A|Club gold... More

Arrived latish as we both had worked that day. On arrival, we we met with no parking, even though parking is advertised, it is limited. The room (#25) was, on first inspection, quite pleasant, that was until you started to walk around. The sound from the floor sounded similar to someone breaking wind on every footstep. The floor boards were... More

Ideal for relaxation in a peaceful and scenic setting close to shops and all local amenities. Hotel ambience is superb and staff dedicated and attentive although one waitress created a great deal of noise collecting up cutlery at 9.30 when we were finishing our breakfast. More

This was the best nights sleep i have ever had in a hotel! When we arrived we were a bit concerned that a 30th birthday party was going on, but resigned orselves to the fact it would probably be noisy. However, we returned to our room about 11.30 after a night out and slept like babies!!! - Not a hint... More

We stayed at this hotel on a package deal as we was going to Thorpe park for Fright night. We got it at a great price so wasn't expecting it to be quite so nice. My partner and i had a double room which was beautifully decorated with a comfortable bed and french windows with opened out to garden furniture... More

I have stayed here around 60 days in the last month for business because of its convinient position. Whilst most of the staff are great- there are a handful that seem on occasion to be just plain rude. There is little regard for returning customers or those who are members of the hotel chain loyalty program. Some of the rooms... More

We arrived at the hotel to be told there was a wedding on so the resturant was closed! but we could use the bar ,as we entered the bar it was obvious that the wedding party had taken over the bar area as well, We asked the barman if we could order a bar meal or room service to be... More

This hotel is a little gem like the tardis! From the outside it looks mediocre and more of a two star than three but inside it's completely different . The staff are welcoming and friendly, the rooms with a river view are large and spacious and our room had it's own patio with chairs and tables. The bathroom was large... More