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All 5 Staines hotels

Mercure London Staines-upon-Thames Hotel

3.0 of 5 Hotel   |   Thames Street, Staines TW18 4SJ, England
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Mercure London Staines-upon-Thames Hotel
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Ranked #4 of 5 Hotels in Staines
A recent review
4 of 5 stars reviewed 5 days ago
Jamie S Norwich, United Kingdom
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363 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Norwich, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is very well positioned for Thorpe Park theme park and is a few minutes walk from the bus station where you can get a return shuttle to the park for about £3.50. The last bus returns every ten minutes until one hour after park closing time. I was sceptic about the hotel being a 3 star, but it... More

Was this review helpful? Yes 1
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Jamie, Thank you so much for your kind words about our hotel. I am delighted that you enjoyed the location and proximity to Thorpe Park. I hope to welcome you back in near future. Kind regards, Marnix Teeken More

london
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here as part of a Thorpe Park Break. nicely located on the Thames in Staines town center. The hotel is old (part of its charm) and the corridors gloomy with stained carpets but our room 54 was clean and comfortable. The restaurant for dinner was quiet but food good if a little pricey. The waiting staff were friendly. Breakfast... More

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear debyasdan, Thank you very much for your feedback. I am glad to read that you had a good and comfortable stay with us. I hope you enjoyed the location and view of the river. Hope to see you again in near future. Kind regards, Marnix Teeken More

Northern Ireland
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is in a good location, on the banks of the Thames and within easy walking distance of Staines. The room was reasonably sized, large comfortable bed. The hotel is much in need of an upgrade, with tired, drab furnishings, and the corridors and stairs are fusty. Considerable improvement is required to bring this hotel up to a standard... More

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Bobbikins, Thank you for your review. I am disappointed to read that your stay was not up to the expectations. We are constantly working towards improving our hotel and facilities and I hope you will see the difference during your next stay. I hope to welcome you in near future. Kind regards, Marnix Teeken More

Oxfordshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel is located in a convenient area with a river view from the back and easy to get to if you are going to thorpe park. i recently booked this hotel through group booking with thorpe park, it was for a special occasion so i rang the hotel a month before due to visit wanting to upgrade to the... More

Was this review helpful? Yes 1
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Frankie, I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on h6620-fb @accor.com to discuss this further. Kind regards, Marnix Teeken More

Denver, Colorado
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I just stayed at the Thames Lodge. I booked online and pre-paid. When I arrived, my "quiet" room was located in the basement, looking out the window, I was at tire level with the main street. AND, right next to the bar. I asked for a quiet room again, was offered one with a river view on the thrid floor,... More

Was this review helpful? Yes 2
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Ms. Carlson, Thank you for your feedback. We have already contacted you regarding the issues and billing which was a manual error. As you are aware we have already processed the refund within a day of your feedback and have emailed you the receipt. Kind regards, Marnix Teeken More

Paris, France
Top Contributor
67 reviews 67 reviews
47 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

On the plus side the hotel is in a good location, on the banks of the Thames and within easy walking distance of Staines. A reasonably sized room, large comfortable bed. On the other hand, the hotel is much in need of an upgrade, with tired, drab furnishings, and the corridors and stairs can only be described as scruffy. The... More

Was this review helpful? Yes 3
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear nicegirl47us, Thank you for giving your feedback on this site. I am happy to know that you enjoyed the location and size of the room. I have noted your comments about cleanliness, I can assure you that I will be discussing with House keeping. Kind regards, Marnix Teeken More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stay at this hotel at least twice a month. Although some might say it's not the best I can honestly say I wouldn't want to stay anywhere else. Ideal for walking access to work, super friendly staff who make you feel at home.

Was this review helpful? Yes 2
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear KandKMacd, Thank you very much for your feedback. I am delighted to read that we are your preferred choice and staff at our hotel are our biggest asset. Please feel free to contact me upon your next stay, and I will welcome your feedback on areas we can improve. See you on your next stay!! Kind regards, Marnix Teeken More

The Netherlands
Contributor
13 reviews 13 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 22, 2014

The hotel is OK, but could do with a face lift. Some rooms have a patio door that opens to the river which is cool. The location on the river make this hotel special. The staff is efficient and friendly. Train station in nearby (10 mins walk), 20 mins to Waterloo so great for City visits.

Was this review helpful? Yes 1
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Traveling_brand, Thank you for your feedback. I am happy to read that you enjoyed the location and view. Regarding the facelift, we are working towards the appearance of our rooms and hotel. I hope upon your next visit, you will spot the improvement. Kind regards, Marnix Teeken More

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Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Location: United Kingdom > England > Surrey > Staines
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines

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