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Mercure London Staines-upon-Thames Hotel

Thames Street, Staines TW18 4SJ, England
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1 room 1 adult
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Mercure London Staines-upon-Thames Hotel
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510 Reviews from our TripAdvisor Community

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Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed at the hotel last weekend and booked a classic room with river view. The hotel was clean and bright and the room was spacious and comfortable. The room did get a little cold at night but there was a heater in the room so we used that. The staff was friendly and welcoming. We had breakfast in the morning... More 

Helpful?
Thank Jjoliizsc
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Mercure London Staines-upon-Thames Hotel again very soon. Kind regards, Eric-Enno Snel General Manager More 

London, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Funny enough it was me who wanted to stay in this hotel as I stayed previously in Mercury Warsaw and was very pleased. I said even to my friend today that I stayed in better hotels in Peru. The hotel is dated, the bathroom requires general refurbishment, the shower didn't have pressure , the panel covering bath calls for change.... More 

Helpful?
Thank UtaBorek
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest Thank you for taking the time to post your constructive review and I am sorry that we have been unable to meet your expectations on this occasion. Your feedback has been noted and is currently being worked on by the relevant heads of department. As you rightly point the hotel does require some TLC and there is currently... More 

Travelers are raving about these Staines hotels

East Midlands
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Good location in Staines by the river. We went for a standard room overlooking the car park which was very quiet but some distance from reception. Good comfortable beds and fine linen but the shower was poor and supplemented by the hand held shower from the taps! Breakfast was superb with a comprehensive buffet on Boxing Day but the day... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank WalkingBry
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear WalkingBry Thanks for sharing your thoughts on the hotel with the wider Tripadvisor community. It's great to see that you enjoyed your stay at the hotel and in particular our breakfast and our location right on the River Thames. Your points regarding the shower have been noted and passed to our maintenance team. Regards Graham Hole More 

Worcester, United Kingdom
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed December 31, 2015

On arrival I was asked which floor I would like my room on, then given an upgrade to a river view. Bed was clean and comfortable and the room was warm enough, there was even a spare heater. The hot water took ages to feed through, although the shower was hot - when I had worked out how to use... More 

Helpful?
Thank Pammypolly
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Pammypolly Many thanks for sharing your constructive feedback on your recent stay. Your comments have been shared with the team at our weekly team meeting. We look forward to welcoming you to the hotel again in the future. Regards Graham Hole More 

Sunbury, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 23, 2015

Stayed in a deluxe river view room on the ground floor, lovely room. Not the biggest of rooms I've ever stayed in but a decent size and very comfortable. Very clean and such a peaceful room, didn't hear a thing from outside, especially considering there was a private party going on in the hotel! We had a couple of drinks... More 

Helpful?
Thank Katie W
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Katie W Thankyou for the taking the time to post such constructive feedback on to Tripadvisor. It is great to see how much you enjoyed your stay with us. Your points regarding the car parking have been noted and this is something that we are looking in to. Hopefully we may be able to get a discounted rate on... More 

Level Contributor
43 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed December 20, 2015 via mobile

Decent hotel and a good night sleep. Had a BBQ on the river which was enjoyable. Rooms look dates in some of the pictures but are good. Food was good and location is ideal for business trips. Rooms 3 Food 3 Staff 3

Helpful?
Thank Anil K
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Anil K Many thanks for sharing your feedback on Tripadvisor. It is great to see that you enjoyed your stay. It is good to see that you enjoyed your BBQ by the river and experienced in full our great location right on the River Thames. Regards Graham Hole More 

Wolverhampton, United Kingdom
Level Contributor
6 reviews
4 of 5 stars Reviewed December 15, 2015

Lots to watch and riverside walk to enjoy as the hotel is on the bank of the Thames and opposite the local boat club. A real positive was having friendly staff, especially at breakfast. They appeared to genuinely enjoy their job, welcome customers without being OTT. Not a luxurious hotel but good value. Clean, comfortable and a breakfast to set... More 

Helpful?
Thank KEITH M
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Keith M Thank you for sharing your king thoughts with the Tripadvisor community. It is always great to see when someone has such a great stay. As you rightly point out the hotel is located right on the River Thames and there is generally some form of boating activity taking place right outside the hotel windows. I have taken... More 

Meath, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 15, 2015

What a lovely quaint hotel the Mercure Staines-upon-Thames is, my room was upgraded upon arrival to a river view. When i entered my room, you cannot but help to see the Thames and my room had a balcony where I could take in the fresh air and watch the ducks and several swans float by without a care in the... More 

Helpful?
Thank Keith E
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Keith E Thank you for sharing your kind thoughts with the Tripadvisor community. It is always great to see when someone has such a great stay. As you rightly point out the hotel is located right on the River Thames and there is generally some form of wildlife to view on the river whilst relaxing in the bar or... More 

Kent, United Kingdom
1 review
5 of 5 stars Reviewed December 8, 2015

Great location, very friendly staff and always are there for the guests..our room it was great and we will came in the future..breakfast it was nice with lots of choices..and room service it was brilliant. .

Review collected in partnership with Accorhotels.com

Helpful?
Thank didi78brasov
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear didi78brassov Thank you for the time to post such a positive response following your stay at Mercure Thames Lodge. It is great for the team when we are able to provide guests with such a fantastic stay and I will ensure that your feedback is shared with the team. We look forward to welcoming you back to Mercure Thames... More 

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