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Mercure London Staines-upon-Thames Hotel

3.0 of 5 Thames Street, Staines TW18 4SJ, England
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Mercure London Staines-upon-Thames Hotel
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Mercure London Staines-upon-Thames Hotel
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386 reviews from our community

Traveler rating
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    93
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bracknell, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Been to a few events and weddings at this hotel but never stayed as always lived nearby. However, stayed last weekend and it was fab. Lovely room, would have been lovely in summer overlooking Thames. Staff were friendly and welcoming and bar staff were lovely and friendly. Had a drink in the cosy bar, food looked nice but didn't eat... More 

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Devon, UK
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good sized room - perfect for bringing the dog for a small extra cleaning charge (more info on room choice). Room starting to get a little tatty at the edges, but for the price, location etc it is good value for money. Very comfortable bed and fairly quiet location. Didn't try the food.

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for your positive review and kind comments about the hotel. I am pleased that you have enjoyed your stay with us. Our dedicated maintenance team is working throughout the building to improve the rooms, public areas and overall décor. I am also pleased to inform that we will see some substantial investment in 2015 to improve... More 

United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed at this hotel a couple of times now and have enjoyed them. I think the price is reasonable, the service has been consistently good, and the location next to the Thames and close to the town centre is very convenient. The hotel is very old, each room I have stayed in were different. I personally quite like the... More 

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Iain, First of all I would like to thank you for staying with us and for posting your positive review here on Tripadvisor. Your great feedback and positive comment about the service is really appreciated. We hope to welcome you back when you next visit the area. Kind regards, Marnix Teeken General Manager More 

Castleford, United Kingdom
Top Contributor
91 reviews 91 reviews
56 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I thoroughly enjoyed my one night stay here. The hotel is very accessible by road (good car park) or rail. It is very close to the railway station and this allows you to be in London within 35 minutes. However, one small grip would be that the nearby railway can be heard. The hotel itself is situated on the banks... More 

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Ian, Your detailed feedback has been warmly received and will be shared with the team. I am pleased that you have enjoyed your stay with us and I would like to thank you for your positive comments about the views over the river, your dinner, our staff and your breakfast. We look forward to welcome you back in the... More 

Stockholm, Sweden
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is not a nice hotel. Its very, very old and worn down. The beds are awful, it smells in the bathroom. I am not coming back. Its actually the worst hotel I stayed in for about 20 years. Its one of those hotels that are ok when you are 19 and have no money. Also the isolation in the... More 

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Evla, Thank you very much for your feedback regarding your recent stay with us. Please accept my sincere apologies for not meeting your expectations on this occasion. We are in the process on improving our hotel with an ongoing maintenance program and capital investment this year. I hope this will not deter you from returning to us when you... More 

Leicestershire, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

Stayed for one night 3/1/2015. Was very happy with hotel, room lovely and had all the extras - hairdryer, iron, ironing board , t,v, tea/coffee making etc. The staff on duty really lovely , The receptionist on duty wonderful and nothing too much trouble when we requested information and directions etc The girl serving in the lounge bar was equally... More 

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for your positive review here on the Tripadvisor website. Your kind comments about the hotel and our staff are really appreciated. You are correct that the hotel in the summer is great, with people enjoying our terrace watching others on the river pursuing water sports. We look forward welcoming you back in the summer months. Kind... More 

London, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

This property has a nice location by the river and the balconies are pleasant. Check in staff are nice and offered to bring luggage up to the room. This was very useful as this is a older property with no lift and stairs everywhere; a real issue with pre-Christmas luggage. The rooms are unfortunately very tired, biggest issue was bath... More 

Review collected in partnership with Accorhotels.com

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for your review and kind comments about staff at Reception and Restaurant. It is great to receive good feedback and I have passsed them on to the two departments. My sincere apologies for the poor maintenance of the bathroom fittings. We are in the process of upgrading our bedrooms and will look into replacing the shower... More 

middx
Top Contributor
83 reviews 83 reviews
20 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed December 26, 2014

I have family who stay in the hotel quite often, and so eat in the restaurant on many occasions. The service in the restaurant has never been great but today they surpassed themselves!! The table was booked for six adults for Boxing Day Lunch.The table was only partially laid; four napkins and crackers, no wine glasses, four water glasses. The... More 

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for taking time to share your experience of Boxing Day lunch at Tripadvisor. I am really disappointed to read that your experience this time did not match your expectations. Overall, we had a lot of positive feedback for the lunch and I am sorry that we missed the opportunity to provide you with the similar levels... More 

Seminyak, Indonesia
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 23, 2014

Have used this place a number of times, its a great location on the river, and very close to Heathrow so great when you've travelled for 18 hours and are coping with an 8 hour time difference. Unfortunately this time, the room that I booked (in June) was right next to the function room.....at Christmas time,. It was a Privilege... More 

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for your time writing about your stay with us in December Please accept my sincere apologies for the poor experience you encountered during your stay. I am sorry that privilege room we offered to you was next to the bar area and can understand the inconvenience that may have caused after a long flight. Regarding key... More 

Contributor
15 reviews 15 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 21, 2014

Lovely hotel. Very nice location. Good atmosphere startig from the entrance. Nice welcoming and easy check out. Usual Accor standart. Breakfast is lovely as well, my 4 yo was eating everything to my surprise (as it is usually difficult to make him eat something) Nice view from the room. Planning to visit again, as close to Windsor Castle and Thorpe... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you very much for your positive review here on Tripadvisor. Your positive comments about your room and our breakfast are much appreciated. I am please to learn that you have enjoyed your stay with us and that the little one enjoyed his breakfast. We look forward to welcome you back to The Mercure Thames Lodge in the... More 

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Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Location: United Kingdom > England > Surrey > Staines
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines

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