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Mercure London Staines-upon-Thames Hotel

Thames Street, Staines TW18 4SJ, England
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Mercure London Staines-upon-Thames Hotel
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Mercure London Staines-upon-Thames Hotel
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425 reviews from our community

Traveler rating
    102
    154
    98
    53
    18
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67
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87
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We held our Wedding Reception at The Thames Lodge in April and had a truly wonderful time. All the staff especially Prateek, Yacine and James ensured that our special day was beyond all expectations. The wedding breakfast and buffet was of a high standard and the bar staff coped well with the large numbers of people. It was excellent value... More 

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Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

The hotel setting is beautifully serene, directly on the side of the Thames River. We enjoyed watching the swans and other water fowl, and the boats from the boat club. The dining room and bar both took advantage of this beautiful view and had nautical decor. The food in the restaurant was delicious, and the staff in the restaurant and... More 

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Travelers are raving about these Staines hotels

Dartmouth, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Firstly I would say we really enjoyed our stay but my husband and myself felt there were several little points that let this very good hotel slip into to second place !. Our booking was for this bank holiday weekend so a busy time for the hotel our booking included (breakfast which was very good) and a welcome gift? we... More 

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

I had the misfortune of staying at the Mercure in April whilst visiting Thorpe Park and Chessington World of Adventures for the weekend. I advise anyone not to make the same mistake, I certainly won't be again and nor will friends who stayed in other room. Our room was at the far end of the hotel, meaning a long and... More 

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Portsmouth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Spent 3 nights in this welcoming hotel as part of a reunion with girlfriends and some husbands! I was made to feel at home the moment I walked through the door, the staff made a point of asking us if we were enjoying ourselves and I was very comfortable in a river-view room I shared with a friend. The hotel... More 

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you so much for this feedback. We are pleased that the reunion went well. Roberta and Prateek really enjoyed looking after you and are very happy with your comments. We look forward to welcome you back in 3 years time for your next reunion. Kind regards Marnix Teeken General Manager More 

Donegal Town, Ireland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed for two nights in May 2015. Hotel was very good, breakfast excellent and staff very helpful. I would recommend this hotel for value comfort and pleasant staff. Lastly thank you Ewan for going out of your way to make our stay so enjoyable, a quintessential member of staff . Thanking you once again Madeleine

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Madeleine, Thank you so much for your wonderful feedback especially regarding Ewan. Your feedback will be shared with all the team. I wish you a wonderful summer and look forward to welcoming you back to Mercure London Staines in near future. Kind regards, Marnix Teeken More 

Senior Contributor
26 reviews 26 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for two nights whilst watching the BMW Golf at Wentworth. Staff were friendly and welcoming, the food was well-cooked and the setting was excellent as long as you don't look at the railway bridge. Room with river view was more than adequate - great watching the mother swan take her 4 cygnets for an early morning paddle.... More 

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Steven, I am pleased that you have enjoyed your stay here during the Wentworth Golf Event. Thank you for your positive feedback about the welcoming staff and wel-cooked food. Yourr review will be shared during our daily meeting on Monday which, I am sure, will motivate my team even more. We look forward to welcome you back in the... More 

UK
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just held a golden reunion at Thames Lodge. The staff were very helpful and friendly, the food was excellent and the accommodation, especially overlooking the river, was very comfortable! It was a great location as people were flying in from abroad as well as driving or travelling by train. The staff could not do enough for us, we... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Mrs Goodi, What a positive review. Thank you so much for this feedback. We are pleased that the reunion went well. Roberta and James really enjoyed looking after you and are very happy with your comments. We look forward to welcome you back in 3 years time for your next reunion. Kind regards Marnix Teeken General Manager More 

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