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Mercure London Staines-upon-Thames Hotel

Thames Street, Staines TW18 4SJ, England
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Mercure London Staines-upon-Thames Hotel
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Mercure London Staines-upon-Thames Hotel
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404 reviews from our community

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86
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego, California
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Another great stay at this hotel. Room over looked the Thames. Very clean and comfortable. Breakfast excellent. Help yourself buffet, great for us, as British bacon and sausage rare to have in the States! Location perfect. Walk into town, plenty of shops and restaurants. Short train ride into Winsdor. No need to worry about parking meters running out. Check out... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Alison, Thank you so much for your great comments about the hotel and our excellent breakfast. It is good to know that you have enjoyed your stay with us and I hope you had a pleasant flight back to San Diego. We look forward to welcome you back on your next trip to the UK. Kind regards Marnix Teeken... More 

London
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Our organisation had it's 50th Gala Dinner here last week and they could not have done more to make this a truly wonderful event. The outlook onto the Thames is stunning enough but couple that together with pleasant staff whose attention to detail is impressive and you have a winning combination. I would have no hesitation in recommending this hotel... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, The Gala Dinner was indeed a great event. I am pleased that you have enjoyed yourself and we hope to welcome you back to the hotel later this year. I would like to thank you for your positive feedback which I have shared with the team. Kind regards, Marnix Teeken General Manager More 

Siem Reap, Cambodia
Top Contributor
243 reviews 243 reviews
29 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed 1 week ago

We visited the hotel for a week were happy with the friendly staff at the counter and at breakfast. The location is good, close to the centre of town. However there were a few things we weren't happy with which are quite simple to fix. They have fewer tv channels than free to air. Like around 20 stations. The breakfast... More 

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for your kind comments about our hotel and staff. I have noted you feedback about our speedy breakfast and limited TV channels. I am pleased to inform you that within a short time we will be able to extend our TV selection significantly. I have already received the details and just need to make a selection... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

A delightful setting, polite, friendly and helpful staff. We enjoyed sitting drinking wine overlooking the Thames and watching the rowers be put through their paces. Our room with its balcony and view over the river was very nice indeed. We would certainly return as it was value for money and handy for walks, sightseeing and central London, but with peace... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Geoff, Thank you very much for sharing your positive experience at The Thames Lodge Hotel. Our riverside terrace is great for watching the world go by whilst enjoying a refreshing glass of wine or Pimm’s. We look forward to your return to the hotel. Kind regards, Marnix Teeken General Manager More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Nice little hotel by thames, very nice to sit outside by the river. Staff very friendly. Rooms could be of a better standard but the charm of it all made up for that. Breakfast was also good. Would like to be back sometime.

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Angela, Thank you for staying with us nad for your kind comments about our friendly staff and breakfast. Your feedback is really appreciated and we look forward to welcome you back. Kind regards, Marnix Teeken General Manager More 

Grantham, United Kingdom
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

stayed here on 28/03/15 with family. weekend at thorpe park. could not fault hotel. staff very friendly. room great, breakfast was great. overall great value. would without a doubt use again.rooms very quiet. river views

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Rich, I am pleased that you have enjoyed your weekend here at The Mercure Thames Lodge Hotel and your visit to Thorpe Park. Thank you for your positive feedback and your kind comments about our staff, your room and your breakfast. Please let me know when you next visit us. Looking forward to welcome you back. Kind regards, Marnix... More 

edinburgh
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed March 17, 2015

The hotel is set on the river thames close to Staines town centre. The staff are great and very helpful .The hotel looks like they have added parts on over the years and some parts leading to the rooms need a much needed makeover .I had to pass buckets in the middle of the corridor as water was coming in... More 

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Scot, Thank for your staying with us during your visit to Staines-upon-Thames. Your feedback is really appreciated and I can confirm that the leak has been dealt with. Thank you for your kind comments about the hotel and our friendly staff, which I have shared at our daily morning meeting. We hope to welcome you back in the near... More 

london
Contributor
14 reviews 14 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 14, 2015

We had a two night stay at Stains to review company training venues, the “Conservatory” is an excellent training room ideally situated opposite the river Thames, close to the bar! However, the accommodation was poor, we stayed in a superior room number 86, and pretty poor is the summary, not even a heater in the bathroom! The air condition never... More 

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, I would like to thank you for your constructive feedback about room 86. This room has been designed with an air-conditioning unit which does take a bit of time to heat up the room. Please accept my sincere apologies for not meeting your expectations on this occasion. Thank you very much for your kind comments about our staff.... More 

Banbury, Oxfordshire
Top Contributor
69 reviews 69 reviews
29 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 12, 2015

I can only review this hotel on the service, staff and food that we experienced recently. My baby granddaughter was being christened at St Peters Church, just a couple of hundred yards along from the hotel. As the christening was at 2.15 p.m. we weren't sure what to do afterwards, and then we realised that the Mercure Hotel was so... More 

Was this review helpful? Yes 1
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you so much for your great review. Your kind comments about the Afternoon Tea experience, our staff and in particular James are greatly appreciated. We have recently changed our Afternoon Tea offering and I am delighted that everyone enjoyed themselves at the hotel. We look forward to welcome you back for perhaps a glass of Pimms on... More 

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