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All 5 Staines hotels

Mercure London Staines-upon-Thames Hotel

3.0 of 5 Hotel   |   Thames Street, Staines TW18 4SJ, England
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Ranked #3 of 5 hotels in Staines
A recent review
3 of 5 stars reviewed 4 days ago
Mummyof2essex Essex
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345 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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English first
Lima, Peru
Contributor
12 reviews 12 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

We arrived late at night with 5 pieces of luggage. Room was on the 3rd floor of main building - no elevator - very narrow stairs! Receptionist offered to help but was so young and small, she cpuld just carry a piece hand luggage! Room was old, with old wooden windows andrusty metal window fixtures that would not close (looked... More

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Essex
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Stayed here as part of a 2 day thorpe park trip. Booked it as it was local to thorpe park and looked a nice setting. First major issue on arriving for check in was parking. Arrived at around 5.30pm and the car park was full up. Had to pay to park next door for a few hours then run back... More

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Trowbridge, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We found this hotel by accident but would definitely use again as it had a great location backing onto the Thames. The rooms were clean and tidy and ours had a balcony overlooking the Thames which was a bonus. Bed was very comfy and there were plenty of pillows! All the staff were very pleasant and friendly. Great buffet breakfast... More

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1 review
4 of 5 stars Reviewed 6 days ago NEW

Arrived at the hotel and was greeted at reception by the lovely Roberta, very polite and friendly. We were given a room with a balcony overlooking the Thames which we were delighted with. We had two children with us and when we arrived at the room the pullout sofa was already made up into a bed which saved us having... More

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Michiemc82, Thank you for your wonderful review! Roberta has recently joined as our new Front Office manager and she will be delighted to read such nice words. Breakfast is lovely especially if you are seating by the river and enjoying the view We hope to welcome you back soon!! Kind regards, Marnix Teeken More

Grantham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

i've stayed in this hotel twice now, during a weekend break to Thorpe Park. The rooms were clean, staff were friendly, beds were comfy and there is plenty of choice for breakfast! Also really nice setting - middle of town with easy access to shops and bars and on the edge of the River so a lovely walk (finishing with... More

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Natalie, Thank you so much for your kind words!!! I am delighted to read that you had a wonderful stay and you enjoyed walk along the river. Hope to see you soon in near future! Kind regards, Marnix Teeken More

Isle of Wight, United Kingdom
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

This is a very nice hotel, we booked through Thorpe park Breaks and found to be very good value. The room was a very good size with a nice size bed and all the extras that you would expect from a hotel. We had dinner at the hotel and that was very tasty too, with good sized portions. the staff... More

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Scotland
Top Contributor
152 reviews 152 reviews
56 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed in this small riverside hotel in Staines recently and thoroughly enjoyed the experience. We had arrived at Terminal 5, London Heathrow Airport and caught a No. 71 bus right outside terminal 5, to Staines bus station, a journey of some 15 minutes from the airport. These buses run roughly every 30 minutes in each direction.... More

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Tankerman2013, Thank you so much for your wonderful review. My team will be delighted to read such positive words about the hotel. Regarding toasters, we have bought new toasters last week ....sorry you missed it!!! And I totally agree with you regarding the location, it's perfect for the visitors as we are near to Heathrow, Windsor and straight train... More

Staines, United Kingdom
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked a visiting family member in for three nights and they were very happy. Great location, great room, excellent service and food. Absolutely no complaints at all and will definitely use for all visiting family in the future

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear 88EdG, Thank you for writing the feedback on behalf of your family members. I am very happy that they had a good stay with us. You should us visit us and enjoy drinks and nibbles on our terrace (unfortunately weather is not really kind this bank holiday). Hope to see you soon. Kind regards, Marnix Teeken More

Duns, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Enjoyed our stay here. Our family room was huge and well appointed. Really close to Thorpe Park and town centre. Took about an hour to get into central London -via train and underground-which was fine. Food was good but a kids menu would have been nice.

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Nichola, Thank you very much for your feedback. I am glad you enjoyed your stay with us. We do serve kids menu and I am sorry if staff didn't offer you the menu. I hope you had a good time at Thorpe park and enjoyed Saw and Angry birds. Hope to see you soon!! Kind regards, Marnix Teeken More

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Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Location: United Kingdom > England > Surrey > Staines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines

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Amenities

Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 
Number of rooms
88

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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