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Mercure London Staines-upon-Thames Hotel

3.0 of 5 Hotel   |   Thames Street, Staines TW18 4SJ, England
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Ranked #4 of 5 Hotels in Staines
A recent review
3 of 5 stars reviewed yesterday
Traveling_brand The Netherlands
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355 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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The Netherlands
Contributor
13 reviews 13 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

The hotel is OK, but could do with a face lift. Some rooms have a patio door that opens to the river which is cool. The location on the river make this hotel special. The staff is efficient and friendly. Train station in nearby (10 mins walk), 20 mins to Waterloo so great for City visits.

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rugby warwickshire england
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

good location with plenty of walks along the tow path of the river Thames. .Staff are very friendly and helpful. Rooms are standard in size with most of the usual facilities.Good comfortable bed. Breakfast was good with plenty of choice, Evening meals were available at a reasonable cost.. Free parking at the hotel good train service we visited Windsor and... More

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Cardiff, United Kingdom
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
383 helpful votes 383 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Great location. But get a river view. We stayed in room 35. Second floor large family sized room. French Windows access to your lovely river view balcony. Ducks flying past, rowing boats drifting along the Thames just 10 metres away. Just lovely. Rooms are usual Mercure standard - ultra comfortable Hypnos mattresses, sofa, 2 chairs, almost a junior suite by... More

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Derby, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a lovely afternoon tea on the wonderful terrace overlooking the river. Extremely good staff - friendly and efficient. Great breakfast, nice room. Free parking with good train service to London if guests wish to spends a day in the city. Would certainly visit again.

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Christine, Thank you for your kind review!!! I am glad you enjoyed the afternoon tea, breakfast and the VIEW!!!! Hope to welcome you back soon!! Kind regards, Marnix Teeken More

Wakefield, United Kingdom
Reviewer
4 reviews 4 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for one night with my boyfriend as part of a Thorpe park short breaks deal. Firstly, the hotel is in a great location for access to Thorpe Park as the bus station is a couple minutes walk down the road and you can catch the 950 for £3.70 return. Departures are very regular. Back to the hotel, we... More

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Bronwyn1994, Thank you very much for your review regarding your recent stay at Mercure London Staines. We do often pride ourselves for our location which is within 2 mins walk to town center, next to Thorpe Park and transport links. I am glad you enjoyed the location. Roberta, our Front Office Manager has recently joined us and she will... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Me and my partner stayed here last year, we booked it as part of the thorpe park trip, we arrived late my partner finished work so just wanted to get to bed but when we arrived the manager said there was a double booking at apparently happens often!! We were stuck in the lobby and then he got us a... More

Was this review helpful? Yes 1
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Beckyamyrose, Thank you for your feedback!! I am sorry about the inconvenience you had during your stay last year. We tried our best to resolve the situation and even we offered complimentary upgrade which was duly accepted. Kind regards, Marnix Teeken More

north wales
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel with my 9 year old daughter when visiting Thorpe park. Hotel is a 10minute walk from Staines station so not to bad. Hotel is on the Thames and right on the edge of the town centre so well within walking distance of shops, eateries etc. Check in was quick and staff were very pleasant. Room was... More

Was this review helpful? Yes 1
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear chadders5, Thank you for taking the time to share your recent experience at Mercure London Staines. I was so happy to read that you enjoyed you stay and took full benefit of the location. We do often pride ourselves on our location with easy transport links to Thorpe Park, Windsor, Heathrow and into London. I do hope that we... More

Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here with my son for a 2 day Thorpe park break,it's ideal as its just a 10 minute drive to the park,we had room 73,a twin room with balcony over looking the Thames,super view..breakfast was great,hot & tasty,(full English) continental,cereals,fruit etc available also,reasonable bar prices,comfy beds,mini fridge in room,tea & coffee facilities etc. Yes it is looking a bit... More

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear daleburroughs, Thank you fore your kind words. I am glad you had a good stay and enjoyed our services. We are well located near to Thorpe Park and Windsor. I am really sorry that the balcony outside your room was not clean and the key was not working. Hope to see you again in near future!! Kind regards, Marnix... More

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Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Location: United Kingdom > England > Surrey > Staines
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines

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