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Mercure London Staines-upon-Thames Hotel

Thames Street, Staines TW18 4SJ, England
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Mercure London Staines-upon-Thames Hotel
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Mercure London Staines-upon-Thames Hotel
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448 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (109)
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    (71)
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Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Really nice little hotel by the river, I stayed one night and staff were helpful, room was clean and bathroom was also clean. We had arranged BBQ outside which was enjoyed by all. I have found layout very confusing but that is a very minor issue.

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Anil, Thank you for your time to leave this review. I am pleased that you and your colleagues enjoyed the BBQ on our terrace. Luckily the weather was good and the entire group was enjoying the experience. We look forward to welcome you back in the near future. Kind regards Marnix Teeken General Manager More 

Cheshire, United Kingdom
Level Contributor
283 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
1 of 5 stars Reviewed 1 week ago

oh dear, not had one of these for ages, but this was a bad one. Check in was poor, chap running round like Basil Fawlty struggling and took ages. Car park for residents.......total joke. There was a function on and the car park was jammed, we where told by the checkin to go back at midnight when the function ended... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Please accept my sincere apologies for not meeting your expectations on this occasion. Our dedicated team work very hard to improve our service and cleaning standards. We are on a on-going path of improving the building. Continuous investment from our owner has resulted in new fire alarm system which was installed last week. We have furthermore started with... More 

Travelers are raving about these Staines hotels

Leeds, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Stayed here for 1 night through work. The room was lovely, very clean. The evening meal and breakfast provided was brilliant. The staff were friendly and polite and the service I received from when I arrived to when I left was brilliant. 5 stars. Thank you.

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Your positive feedback is greatly appreciated and will really motivate our dedicated team. I would like to personally thank you for your kind comments about our friendly and polite staff. We are working very hard to create a welcoming and friendly service and I am pleased that you have enjoyed your stay with us. We are looking forward... More 

Birmingham, United Kingdom
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We only stopped one night as me and my partner were going to Summer nights at Thorpe Park, but its a fantastic hotel, in a perfect starting point for places like Thorpe, Chessington & Legoland! Very modern hotel, nice decor, with comfy and clean rooms :) Typical continental breakfast was available, but it was one of the best ones ive... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear James, Thank you very much for your positive review about your recent stay with us. I am pleased that you have enjoyed the clean room and our breakfast. We do indeed offer our guests to enjoy their breakfast on the terrace overlooking the river. It is just a shame that this is not possible every day of the summer... More 

London, England, United Kingdom
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Booked two rooms here with river view , when we arrived was told we had been double booked so had to settle for other room.Other guests arrived to be told the same thing . We then discovered a large birthday Party had booked last thing and was given the rooms we had booked over a month ago.The receptionist was Rude... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Jason, Please accept my sincere apologies for not meeting your expectations during your last visit. Our Housekeeping team take great pride in delivering very high cleaning standards and I am sorry that we did not meet our usual standards when you stayed with us. Our Front Office Manager would like to apologise on behalf of our receptionist who came... More 

Gothenburg, Sweden
1 review
1 of 5 stars Reviewed 3 weeks ago

Given the price for the room (approx 130 GBP per night), I did expect a lot more. But what I arrived to was a joke. The room was extremely warm with no air conditioning possibilities, the cleanliness of the sheets, towels and not leas - the dirty old carpet, was extremely poor and the food served in the restaurant was... More 

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Ulf, First of all I would like to express my sincere apologies for your experience with us. We are currently improving the hotel with improved bathrooms in 20 rooms, new carpet in 20 other rooms, a new fire alarm system which will help us to improve guest satisfaction. Our improvement plan is robust, but will take some time to... More 

Bolton, England, United Kingdom
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 stars Reviewed 3 weeks ago

On the surface this is a nice hotel - certainly in a great location. However, the staff seem to do a lot of standing about gossiping about their colleagues - not professional but they were friendly enough. The floor on the ground floor is quite uneven and could be pretty dangerous. I was amused by the sign in the bathroom... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Melanie, Thank you very much for your observations during your recent stay with us. Please accept my sincere apologies for not meeting your expectation on this occasion. We should and can do better that you have experienced. I have discussed your comments with the Head Housekeeper, Front Office Manager and our Head Chef and it will help us improve... More 

essex, england
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Mercure in Staines as a family do taking place near by, so had 4 rooms with our group. Checked in by receptionist who was very nice. Went to the room, which was a long old walk through corridors and up stairs. If you decide to stay here and have any mobility issues, make it clear to them... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for you time reviewing your recent stay with us. I am pleased that you have enjoyed the clean room overlooking the river and Staines Boat Club. Especially in summer the activity on the river is great and has a real buzz. I would like to thank you for your kind comments about the terrace, great breakfast... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We booked the Mercure for our daughter's baptism. We went with option 1 catering and unlimited tea and coffee. I was very impressed with the whole day. The room was ready, food was served at the correct time and that staff were happy to deal with any requests we had. We also had family staying at the hotel and they... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Lyndsay, We are so pleased that your have enjoyed your special celebration with us. It is great to learn that all went well on the day and your guests have enjoyed their time here. We look forward to welcome you back. Kind regards Marnix Teeken General Manager More 

London, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 27, 2015

Few weeks ago we had a dinner at Thames Lodge as a part of International Round Table. Service was very good, nice and clean dining room, friendly staff. Soup was tasty, main dish - wasn't good, chicken very dry, apple crumble good. In general everything was good apart main dish. Nice view to the river from the pub area.

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Tom, Your kind feedback about The Round Table Dinner and our staff is greatly appreciated. It is always nice to receive positive comments and I have shared them with the team. I will investigate why the chicken was not to our usual standard and we will learn from this to prevent serving dry chicken in the future. We look... More 

Hotel Review Summarization

What travelers say

  • Car park(7)
  • Very good(5)
  • Double room(5)
  • River view(4)
  • Ground floor(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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