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Mercure London Staines-upon-Thames Hotel

Thames Street, Staines TW18 4SJ, England
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Mercure London Staines-upon-Thames Hotel
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Mercure London Staines-upon-Thames Hotel
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437 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (437)
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    (109)
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London, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Few weeks ago we had a dinner at Thames Lodge as a part of International Round Table. Service was very good, nice and clean dining room, friendly staff. Soup was tasty, main dish - wasn't good, chicken very dry, apple crumble good. In general everything was good apart main dish. Nice view to the river from the pub area.

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Tom, Your kind feedback about The Round Table Dinner and our staff is greatly appreciated. It is always nice to receive positive comments and I have shared them with the team. I will investigate why the chicken was not to our usual standard and we will learn from this to prevent serving dry chicken in the future. We look... More 

Somerset
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Booked this hotel as visiting Thorpe Park and this hotel was on the riverside which we thought would be a nice setting for a stay. My husband telephoned the hotel a few days before our visit and reserved a table in the hotel restaurant for a meal on the evening of our stay. On arrival we stated we also had... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for your detailed feedback after your recent stay with us. I would like to apologise for the lack of communication regarding the function in our restaurant. I am pleased that the room was clean and that you really enjoyed the breakfast. I hope this experience will not deter you from returning to the hotel. Kind regards... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

the hotel was good , beautiful view. Warm welcomed, nice meal, clean room, friendly staffs and also cheaper hotel, I will come back. The room were clean and comfortable, liked that... The service provided by the hotel was superb, thank you team.

Was this review helpful? Yes 1
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for your kind comments about the hotel, friendly staff and clean room. I am pleased that you have enjoyed your stay with is and we look forward to welcome you back to the hotel. Kind regards Marnix Teeken General Manager More 

England, United Kingdom
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was only minimally hopeful what the hotel might be like but was travelling for business from Heathrow and could not bear yet another soulless airport hotel with non opening windows. Really pleased I have found this hotel though- it was less than a 14 min drive to terminal 1- and I slept so so well. The room was lovely, especially... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for your kind comments about the hotel and in particular Ewan and our bar tender. We are pleased that you have enjoyed your room overlooking the river and your walk into town. We look forward to welcoming you back in the near future. Kind regards Marnix Teeken General Manager More 

Veliko Tarnovo, Bulgaria
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First Day Arrived, collected two room keys, neither worked. Returned to reception, told she hadn't programmed them so it wasn't her fault, collected two more, one didn't work, returned to reception and was told about putting them next to mobile phones, so it was obviously my fault. Unfortunately mobile was in girls handbag and room keys hadn't left my hand... More 

Was this review helpful? Yes 1
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Paul, Please accept my sincere apologies for not meeting your expectations on this occasion. I am grateful for your comments which will help us to improve our service levels and individual responses to guest feedback. Please contact me direct when you plan to stay with us and we will ensure you will have an excellent stay with us. Kind... More 

Bristol, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Overall excellent service, great views, rooms very comfortable. Best to book online via Thorpe park if you are attending the resort. Cheaper. Can not fault the warm welcome and the quality of the room is 4 star, second time staying and will be back. The food is dear but great food. There is lots of bats etc near by so... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for your time to review your stay with us. I am pleased that you have enjoyed our warm welcome and your visit to Thorpe Park. We look forward to welcome you back to the hotel. Kind regards Marnix Teeken General Manager More 

Cardiff
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I booked a river view room at extra cost but had a wonderful view of 2 large trees outside the window. (room 56) The view of the river only happened when the wind blew. The room was in the attic and nothing like that shown on the hotel website. The corridors were dismal and the room very sad. Overall a... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear David, Thank you for your feedback here on the Tripadvisor website. I would like to apologise for your experience during your recent stay. Your comments have been really helpful in prioritising our efforts in improving the hotel. Our maintenance team is working very hard to enhance our hotel, which is a daily challenge in on old building like The... More 

Travelers are raving about these Staines hotels

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed at this hotel on Thursday night before my brother, daughter and I visited Thorpe park the following day. We booked it as a package deal through the Thorpe park website. Ewan booked us in when we arrived at approx 10pm and helped me out of a sticky situation. Thanks Ewan! The room we were allocated was looking right... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Suzie, Your feedback regarding your recent stay with us is really appreciated. Most of our rooms are in great condition and we have a dedicated maintenance team that is working hard to improve the rooms in need of attention. Thank you again and we look forward to welcome you back to the hotel. Kind regards, Marnix Teeken General Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed 5 weeks ago

Me and my family stayed for 4 nights in May 2015. The room was pleasant with a river view, the breakfast was buffet style, and presented very well. Fresh fruit, cereals, cold meats, pastries and of the course the traditional full English breakfast, which was fresh and hot, it really was a lovely breakfast over looking the Thames from our... More 

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, thank you for your positive review and great comments about our hotel and in particular our Front Office & Events Manager, Ms Roberta Migliore. We are pleased that you have enjoyed your stay with us and we look forward to welcome you back. Kind regards Marnix Teeken General Manager More 

London
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 29, 2015

We held our Wedding Reception at The Thames Lodge in April and had a truly wonderful time. All the staff especially Prateek, Yacine and James ensured that our special day was beyond all expectations. The wedding breakfast and buffet was of a high standard and the bar staff coped well with the large numbers of people. It was excellent value... More 

Was this review helpful? Yes 1
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Wedding guests, Thank you for your positive feedback regarding your recent wedding with us. We are so pleased that everything went well on the day and that you enjoyed the bar service and your wedding breakfast. I would also like to thank you for your kind comments about our staff in particular Prateek, Yacine and James. Please feel free... More 

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