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All 5 Staines hotels

Mercure London Staines-upon-Thames Hotel

3.0 of 5 Hotel   |   Thames Street, Staines TW18 4SJ, England
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62%
Ranked #4 of 5 hotels in Staines
A recent review
4 of 5 stars reviewed yesterday
STRIPEY70 WEST MIDLANDS
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329 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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WEST MIDLANDS
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

I booked 2 nights fri & sat night in June via Thorpe breaks to include 1 day entry to Thorpe park ...for myself and my son. We went by train & perfect location for this method of transport .Swift check in. Room 24 ..had large shared balcony outlook onto river really pleased as that's where we first went as soon... More

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed at the hotel as part of a package with thorpe park tickets, booked via the Thorpe Breaks website (just over £60 per person for two days in Thorpe Park and one night in a twin room there including breakfast) so it was fantastic value with that deal. Its a great location for the thorpe park shuttle bus 950... More

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Chertsey, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A big thank you to the mercure Thames lodge hotel for making my fathers surprise 80th birthday party so enjoyable at the hotel on sat 19th July. Communication with Roman from start to finish was 1st class. Your staff are a credit to you, I know the hotel accommodation was full on the night, the bar area was extremely busy.... More

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Reddtich
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Room was small but oh we'll it was under 100 clean bathroom right on the river 2mins from the high street and 3miles from thorpe park everything we needed n breakfast was bang on free wifi and free parking really nice bar shame the Guiness was off tho but hey-ho it happens things break enjoyed my stay oh ye n... More

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear arniebulldog, Thank you very much for your positive review. I am delighted to read that you enjoyed your stay and upon your next visit we will make sure chilled Guinness is waiting for you at the bar. Hope to see you soon!! Kind regards, Marnix Teeken More

Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We spent a night here in July 2014. The room was very dull and badly in need of refurbishment. It was very dirty and no room to swing a cat. There was no air conditioning and the temperature was unbearable, We could not leave the window open all night as other customers had access to the same balcony. Please Please... More

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Gold Coast
Senior Contributor
44 reviews 44 reviews
38 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

I was attracted to book this hotel because of the advertised position on the banks of the River Thames, and it is true...it is on the banks of the River Thames. What was left out of the advertising was the railway bridge carrying passenger and freight trains continuously, plus pedestrians walking in front of room at all times, and the... More

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear HoneyAndPaul, I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on h6620-fb@accor.com Kind regards, Marnix Teeken More

Manchester, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Just recently stayed here for 2 nights.We had a family room with a fabulous view overlooking the Thames the room was spacious and spotless clean.The staff were very friendly and helpful.There was also an outside beer garden overlooking the Thames which was very relaxing.The town of Staines was a 5 minute walk away with plenty of shops and restaurants.The only... More

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear andrea j, Thank you for your feedback. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcome you back in near future. Kind regards, Marnix teeken More

Derbyshire
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I visited here for 1 night on business, the check in was swift and professional, My room was in the older part of the building and was quite small, I had to move a large arm chair to be able to use the wardrobe, the lighting is very poor and the large curtains do not let much natural light in.... More

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Sweetcheeks_10, Thank you very much for your review. I am happy that overall you had a good stay and please accept my apology for the miscommunication during dinner. Hope to welcome you again in near future. Kind regards, Marnix Teeken More

Basel, Switzerland
Top Contributor
59 reviews 59 reviews
51 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed for two nights at the Mercure London Staines-upon-Thames Hotel over a weekend. Initially I was assigned room 62. The condition of this room is completely unacceptable (see attached photo). The carpet was worn to the point of non-existence, with an area of 4-5 meters around the bed completely bare. This was incredibly uncomfortable to walk on, be it... More

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Kanaman, I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on h6620-fb@accor.com. Kind regards, Marnix Teeken More

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Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Location: United Kingdom > England > Surrey > Staines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, ACCOR, Priceline, Expedia, Orbitz, Travelocity, Tingo, BookingOdigeoWL, Agoda, Venere and Otel so you can book your Mercure London Staines-upon-Thames Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines

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Amenities

Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 
Number of rooms
88

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