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Mercure London Staines Hotel

3.0 of 5
Thames Street, Staines TW18 4SJ, England
Hotel amenities
Mercure London Staines Hotel
Professional photos
35 traveler photos
Ranked #2 of 5 hotels in Staines
4.0 of 5 stars 120 Reviews
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120 reviews from our community

Traveler rating
    27
    38
    30
    18
    7
See reviews for
Families
17
 
Couples
47
 
Solo
9
 
Business
29
 
What travelers say
  • “Car park” (9)
  • “Very good” (7)
  • “Ground floor” (6)
  • “River view” (5)
  • “Train station” (4)
Date Rating
Norwich, United Kingdom
1 review
“Thorpe Park Break”
4 of 5 stars Reviewed May 22, 2012 NEW

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Valletta, Malta
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Good Hotel”
4 of 5 stars Reviewed May 19, 2012

During my 2 weeks in Staines on business travel, I stayed at the Thames Lodge. Its a nice hotel near the Thames river. The room was very good and always cleaned. Breakfast very delicious cooked to perfection and abundant, infact I never had to take lunch during the day. There are some good restaurant around 10 min walk from the... More

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MercureThamesLodge, General Manager at Mercure London Staines Hotel, responded to this review
May 21, 2012

Dear Guest Many thanks for your great comments which I have shared with the rest of the team. We hope to be able to welcoming you soon the Mercure Staines Thames Lodge. Kind regards Jogchum Slof General Manager More

Senior Contributor
24 reviews 24 reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
“Not up to France's Mercure standards”
3 of 5 stars Reviewed May 17, 2012

I stayed here having had a very pleasant experience in the Mercure in Arras, France, and generally liking the Ibis brand. I was disappointed. On arrival late Sunday night (just before 9pm) I was told the restaurant was shut. I ordered from the room service menu. Eating it was a little difficult as there was not room between the bed... More

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MercureThamesLodge, General Manager at Mercure London Staines Hotel, responded to this review
May 21, 2012

Dear guest, Many thanks for your comments regarding your recent stay and I'm sorry to hear that this did not meet your expectations. Please rest assured that your feedback has been shared with the front office manager to avoid future occurance. I have passed your kind comments regarding breakfast to the F&B manager. We hope to be able to welcoming... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A Real Gem”
4 of 5 stars Reviewed May 16, 2012

Spent a couple days working in Staines and the company suggested I stay at the Thames Lodge. The staff were fantastic. The Lodge had a very Bed and Breakfast feel to it. I couldn't have asked for any more. More

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MercureThamesLodge, General Manager at Mercure London Staines Hotel, responded to this review
May 21, 2012

Dear guest Many thanks for your kind comments, it's always nice to hear some positive feedback about the hotel! I hope to able to welcoming you back to the Thames Lodge Hotel in the near future. Kind regards Jogchum Slof General Manager More

norwich
1 review
“Take another look at Staines!”
5 of 5 stars Reviewed May 10, 2012

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MercureThamesLodge, General Manager at Mercure London Staines Hotel, responded to this review
May 21, 2012

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Swansea, United Kingdom
2 reviews
“An average small hotel, with friendly staff but a bit dated.”
3 of 5 stars Reviewed May 8, 2012

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MercureThamesLodge, General Manager at Mercure London Staines Hotel, responded to this review
May 21, 2012

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London
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Tres bien hotel!”
4 of 5 stars Reviewed April 26, 2012
1
person found this review helpful

I have never stayed at a Mecure hotel before but me and my friends stayed here over the weekend when visiting Thorpe Park. The rooms were really cosy and clean, the beds were very comfortable and the bathroom was perfect with a power shower and clean towells every day. Our room also had a balcony which overlooked the very pretty... More

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines Hotel, responded to this review
May 21, 2012

Dear guest Many thanks for your kind comments, it's always nice to hear some positive feedback about the hotel! I hope to able to welcoming you back to the Thames Lodge Hotel in the near future. Kind regards Jogchum Slof General Manager More

Nottngham
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Many visits to this hotel in the last 3 years, all good.”
4 of 5 stars Reviewed April 20, 2012
1
person found this review helpful

I stay here with work on a regular basis. For me, this hotel is really good. The reception ladies are very welcoming and always greet me with warmth. Other members of my team now also stop here due to the location. Parking is good. Rooms are nice although yes you pay more for a Thames view but its worth it.... More

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See 2 more reviews by AlisonMalone for Staines
MercureThamesLodge, General Manager at Mercure London Staines Hotel, responded to this review
May 21, 2012

Dear guest Many thanks for your kind comments regarding your recent stays, it's always great to hear some positive feedback about the hotel and I have shared your comments with the rest of the team! I'm looking forward to welcoming you back to the Thames Lodge Hotel in the near future. Kind regards Jogchum Slof General Manager More

London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Ground floor extremely noisy”
3 of 5 stars Reviewed April 14, 2012

Well the hotel itself is extremely nice, everything is clean and tidy but whatever u do, do not get a room on the ground floor as u can hear everything from around 6am onwards!!! Extremely irritating!!! We were facing the carpark which i didnt mind because i did not want to pay for the river view but that doesn't mean... More

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines Hotel, responded to this review
May 21, 2012

Dear guest Many thanks for your comments, it's always nice to hear some positive feedback about the hotel however your comments regarding the noise have been taken on board! I hope to able to welcoming you back to the Thames Lodge Hotel in the near future. Kind regards Jogchum Slof General Manager More

Horsham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
“Great stay”
4 of 5 stars Reviewed April 8, 2012

We stayed here for a night as we were having a spa day nearby. We checked in at 3pm and had no problem poarking here. However the car park was soon full so can understand why other reviews have mentioned car parking issues. Check in was efficient and smooth no queues and the front desk person was very friendly. Room-... More

Was this review helpful? Yes
MercureThamesLodge, General Manager at Mercure London Staines Hotel, responded to this review
May 21, 2012

Dear guest Many thanks for your kind comments, it's great to hear positive feedback about the hotel! I have passed on your comments regarding the bar service to the F&B manager. I hope to be able to welcoming you back to the Thames Lodge Hotel in the near future. Kind regards Jogchum Slof General Manager More

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Additional Information about Mercure London Staines Hotel

  • Mercure Thames Hotel Staines
  • Accor Thames Hotel Staines
Address: Thames Street, Staines TW18 4SJ, England
Price Range: $$

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Mercure London Staines Hotel
Thames Street
Staines TW18 4SJ
England
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