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Comfort Inn Albany / Glenmont

2.0 of 5
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37 Route 9W, Glenmont, NY 12077 (Formerly Quality Inn)
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Comfort Inn Albany / Glenmont
Best prices for: 1 room 1 guest
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Ranked #1 of 2 Hotels in Glenmont
A recent review
4 of 5 stars reviewed 1 week ago
Barrett A
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54 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • All months
    (54)
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    (5)
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    (22)
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  • Dec-Feb only
    (12)
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1 review
4 of 5 stars Reviewed 1 week ago

After driving for 7 hours we were greeted by a very pleasant staff member who checked us in. The staff member offered directions to a number of restaurants within two miles of the hotel. The lobby was decorated lovely with matching colors and furniture. Our room was just as nice... and oh the beds were so comfortable and clean. We... More 

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear Cape Traveler: Thank you for taking time to post a review of our hotel on line. We appreciate your positive feedback and look forward to your return. Next time in Albany, take a tour on the USS Slater, the only floating museum of a WWII restored Destroyer Escort in America. Safe Travels, Jerry White Comfort Inn Albany-Glenmont More 

Lehigh Acres, Florida
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We missed a few exits off I-90 for lodging, and followed GPS to this Comfort which wasn't showing on the web. Lady at front desk was so helpful & accomodating to give us their last spare room. Gorgeous place!

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear PirateWench49, Thank you so much for writing a guest review regarding your recent stay at the Comfort Inn Albany-Glenmont, NY. We appreciate your business and glad you found us. Please stop back again or make a reservation prior to your arrival. Saratoga racing season starts soon and we usually stay busy during track season. Safe Travels, Jerry White DOS... More 

Chicago, Illinois
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Conveniently located off I90, rolled in past 10pm exhausted after a long drive from Bar Harbor Maine and was greeted with a smiling, friendly guest service person who quickly checked us in. The room was spacious, clean and comfortable at a very reasonable price. I was impressed by the upscale furniture, flat screen tv, bed linens and pillows. Sure am... More 

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Monica, Thank you for taking time to write a review about the Comfort Inn Albany-Glenmont. We appreciate your feed back as it is always a pleasure to serve you. We look forward to your return Safe Travels, Jerry White DOS Comfort Inn Albany-Glenmont More 

Detroit, Michigan
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 27, 2015

This was a 4 night five day stay and it was great, the room was clean and comfortable the reservation was very simple and uncomplicated, the staff was on the ball, breakfast was on time and plentiful. I had a wonderful stay

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear Alphaqueen, Thank you so much for taking time to complete a survey and posting your comments with Trip Advisor. We appreciate your feedback and look forward to your next arrival. Perhaps on your next trip to Albany, you can visit the New York State Museum, or take a ride on the Dutch Apple. Safe Travels, Jerry White DOS Comfort... More 

Montreal, Canada
Level Contributor
66 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed January 19, 2015

I usually check my hotels on trip advisor before booking. We had to stop in Albany due to our car breaking down. The man who towed us recommended this hotel. I was pleasantly surprised with a large bright lobby, nice clean room with 2 Queen beds, fridge and microwave. Complimentary breakfast offered a variety of hot and cold items. I... More 

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Lillian, Thank you for posting your comments with TripAdvisor and your positive feedback. We strive to keep our property up to Choice hotel standards as we proceed through renovations. Please come back soon when you are in the area. Safe Travels, Jerry White Director of Sales Comfort Inn Albany-Glenmont More 

Fredonia, New York
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 27, 2014

We've stayed here many times as it is convenient for visiting family.When I tried to make a reservation, I was put on hold and later told to call back in an hour because they were busy.(This at 9))pm on a Monday.)Then "Leslie" said she would call me back.She never did.A new low in customer service. The rooms have been renovated... More 

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear Ann S, Thank you for staying with us and having an opportunity to serve you. We apologize for not exceeding your expectations during your recent visit. I will be sure to meet with our General Manager and Executive housekeeper to review training procedures with the staff members. We appreciate your loyalty to our hotel and look forward to hosting... More 

San Diego, California
Level Contributor
147 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed December 6, 2014

I love Comfort Inns. When I stay there if it's true the brand it has a great, comfortable room, excellent heating and airconditioning, a breakfast that's more than a plastic wrapped month old pastry, a nice selection of TV and great Internet. This one did not let me down. I was en route to Michigan through Canada...a long drive. It... More 

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Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear SDEntertainer, Thank you for staying with during your tour across America. We value your kind feedback and compliments about our hotel. I will share this review with our staff and encourage them to continue to serve our guests with the ultimate respect. We look forward to your return visit soon and safe travels. Best Regards, Jerry White Director of... More 

Cowlesville, New York
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

Easy to get to and easy to travel from. Clean and neat even under major renovations! Most staff friendly and helpful. Response to questions and request were polite, and quick! Once renovation is complete this should be more of a gem!

Was this review helpful? Yes 1
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Digger555, Thank you so much for taking time to write a review. We appreciate and value your kind feedback and will share this with our team. We constantly strive to improve our service and it is always a pleasure to receive positive comments. We look forward to your return visit, safe travels and see you soon. Best Regards, Jerry White... More 

Cape Cod, Massachusetts
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 23, 2014

We stopped here as a convenient spot on our way back to Massachusets. The hotel is still undergoing renovations but their restaurant/bar was open with enough choices to satisfy us. The grand opening was to be in a week. The hotel will also become a non-smoking hotel as of 10/24/14. The room available to us had 2 queen beds ,... More 

Was this review helpful? Yes 1
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear Irelandagain, Thank you so much for staying with us once more. We appreciate your business and glad you enjoyed your stay. It is gratifying to know we are doing the right thing and will share your comments with the staff. Best Regards, Jerry White Director of Sales Comfort Inn Albany-Glenmont More 

New Bern, North Carolina
Level Contributor
211 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
1 of 5 stars Reviewed October 19, 2014

This was the worst hotel experience ever. The hotel is going through renovations but this review has nothing to do with it. I arrived and informed I was going into a King Smoking room. I informed the staff that I have never smoked in my life and would like another room as I am here for the week. "We cant... More 

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear Ed, Thank you for taking time to write a response about our hotel and share your comments with us. On behalf of the entire staff I want to apologize for the service you received. Certainly this was not our intention to assign a smoking room as we try to fulfill all the room requests when we are almost sold... More 

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