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All 3 Glenmont hotels

Comfort Inn Albany / Glenmont

2.0 of 5 Hotel   |   37 Route 9W, Glenmont, NY 12077 (Formerly Quality Inn)
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Comfort Inn Albany / Glenmont
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Ranked #2 of 3 Hotels in Glenmont
A recent review
4 of 5 stars Reviewed October 23, 2014
Irelandagain Cape Cod, Massachusetts
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46 reviews from our community

Traveler rating
    8
    20
    9
    3
    6
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17
10
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Cape Cod, Massachusetts
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 23, 2014

We stopped here as a convenient spot on our way back to Massachusets. The hotel is still undergoing renovations but their restaurant/bar was open with enough choices to satisfy us. The grand opening was to be in a week. The hotel will also become a non-smoking hotel as of 10/24/14. The room available to us had 2 queen beds ,... More

Was this review helpful? Yes 1
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear Irelandagain, Thank you so much for staying with us once more. We appreciate your business and glad you enjoyed your stay. It is gratifying to know we are doing the right thing and will share your comments with the staff. Best Regards, Jerry White Director of Sales Comfort Inn Albany-Glenmont More

New Bern, North Carolina
Top Contributor
143 reviews 143 reviews
50 hotel reviews
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed October 19, 2014

This was the worst hotel experience ever. The hotel is going through renovations but this review has nothing to do with it. I arrived and informed I was going into a King Smoking room. I informed the staff that I have never smoked in my life and would like another room as I am here for the week. "We cant... More

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Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear Ed, Thank you for taking time to write a response about our hotel and share your comments with us. On behalf of the entire staff I want to apologize for the service you received. Certainly this was not our intention to assign a smoking room as we try to fulfill all the room requests when we are almost sold... More

Orlando
Contributor
18 reviews 18 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 19, 2014

Overall nice hotel, clean rooms, comfortable beds. Upon arrival I was told that the room I had booked for 2 queen sized beds 4 months ago was not available and the hotel was sold out. We had booked 2 rooms, 1 king, and 2 queens. I asked to speak to the owner or call corporate to get things resolved as... More

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear John G, Thank you for taking time to express your comments on Tripadvisor regarding your recent stay. On behalf of the entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and will be using your feedback you provided to make improvements for an exceptional experience in the future. This... More

Alton, Illinois
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 11, 2014

When I arrived to check in this evening, I was informed I would be put in a smoking room despite my reservation being for non-smoking. The attendant at the front desk informed me she could put an ionizer in the room which would help the smell if I wanted to come back an hour later. When I did return, the... More

Was this review helpful? Yes 1
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear foodiewino89, Thank you for taking the time to let us know about your recent stay. On behalf of our entire team, I would like to apologize for failing to meet your expectations. The night of your reservation the entire hotel community was sold out or had limited inventory. We do everything possible to make our guests comfortable and assign... More

New London, Connecticut
Contributor
16 reviews 16 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 22, 2014

This is may second visit to the Comfort Inn in Glenmont. There are updating the hotel, and I was given one of the newest rooms. It was very, very comfortable. I will continue to stay here when I travel to Albany. Check in was quick, and the staff was helpful.

Was this review helpful? Yes 1
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

To Wonderful Rest: Thank you for taking the time to write your review on Trip Advisor. We appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to improve the quality if service. We hope you stay with us again to fulfill your travel... More

2 reviews
4 of 5 stars Reviewed September 1, 2014

This was a 1 night stay on the way to Cape Cod. We were all very pleased w/the lovely renovated room & its cleanliness. Staff is very pleasant making check in & out simple & quick. Breakfast offerings were varied & generous: assorted yogurts, lots of fresh fruit, cereals, baked goods & Belgian waffles. The young lady managing the breakfast... More

Was this review helpful? Yes
Matt C, Manager at Comfort Inn Albany / Glenmont, responded to this review

Thank you for a very nice and fair review. It is quite refreshing to read such comments regarding the hotel and our staff. We will continue to renovate and soon hope to have comments like this one from all our guests. Thanks, again! More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 11, 2014

We were looking for a place to sleep for the night when traveling from Montreal to NY city. The location is very good, few minutes from I-87. I read the reviews and was worried about how is it going to look BUT, I made sure when called to reserve the night- that I will get a renovated room, and that... More

Was this review helpful? Yes
Matt C, Manager at Comfort Inn Albany / Glenmont, responded to this review

Thank you for a very good review of your stay with us. I appreciate your honesty and hope that other prospective guests read your review and see that we are trying very hard to improve things here. The lobby, breakfast dining area, restaurant and bar will all be renovated very soon, as well. Thanks, again for the review and we... More

Albany, NY
Contributor
19 reviews 19 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 8, 2014

We stayed at this suburban Albany motel for four nights, having a generally positive, but not perfect experience. The King bedroom was clean, quiet and adjacent to the entrance area with a tall refrigerator, the latter not being something we had ever experienced before. The room faced the motel parking lot which was generally quiet as opposed to the opposite... More

Was this review helpful? Yes
Matt C, Manager at Comfort Inn Albany / Glenmont, responded to this review

Thank you for a "pretty good" review of the hotel. I am actually quite glad that you mentioned the small breakfast room, as we are just a couple of months away from expanding it! As you may have noticed, we are renovating the entire property right now and the breakfast room is soon. I am so sorry that you had... More

Killingworth, Connecticut
Top Contributor
127 reviews 127 reviews
31 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed July 30, 2014

So between the two we chose Comfort Inn. We were aware of renovations and as other reviewers have commented, effort is made to keep the inconveniences to a minimum. We were assigned a new room but to get there you had to pass thru areas under construction. Hallways had an odor. Only one elevator and if you are in a... More

Was this review helpful? Yes
Matt C, Manager at Comfort Inn Albany / Glenmont, responded to this review

Thank you for reviewing our hotel! Yes, the renovations can cause some different odors and certainly some excess dust but there shouldn't have been anything in your guest room that shows we're under construction. I do apologize about that and hope that you find your way back to our hotel next time you're down this way because, I'm sure, once... More

Baldwinsville, New York
2 reviews
1 of 5 stars Reviewed July 28, 2014

We recently stayed in this comfort inn for a softball tournament. I have to say in the past 2 years we have stayed in numerous comfort inns, clarions and holiday express hotels. This place was by far the worst. They screwed up the reservations, overbooked the hotel, had rooms with horrific odor, flying insects, stains, and filthy carpets. Our room,... More

Was this review helpful? Yes
Matt C, Manager at Comfort Inn Albany / Glenmont, responded to this review

Thank you for your review of our property and my apologies to you and your family for the terrible experience you had with us. As the GM of such a busy hotel that is in the midst of a major renovation, I still try to take one day off. ;) That being said, I would absolutely love to discuss your... More

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Additional Information about Comfort Inn Albany / Glenmont

Address: 37 Route 9W, Glenmont, NY 12077 (Formerly Quality Inn)
Phone Number:
Location: United States > New York > Glenmont
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Albany / Glenmont 2*
Number of rooms: 100
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Also Known As:
Comfort Inn Albany / Glenmont Hotel Glenmont
Comfort Inn Glenmont
Glenmont Comfort Inn

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