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Comfort Inn Albany / Glenmont

2.0 of 5
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37 Route 9W, Glenmont, NY 12077 (Formerly Quality Inn)
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Comfort Inn Albany / Glenmont
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Ranked #2 of 3 Hotels in Glenmont
A recent review
5 of 5 stars Reviewed January 19, 2015
lillian m Montreal, Canada
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50 reviews from our community

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    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Montreal, Canada
Top Contributor
57 reviews 57 reviews
28 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 19, 2015

I usually check my hotels on trip advisor before booking. We had to stop in Albany due to our car breaking down. The man who towed us recommended this hotel. I was pleasantly surprised with a large bright lobby, nice clean room with 2 Queen beds, fridge and microwave. Complimentary breakfast offered a variety of hot and cold items. I... More 

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Lillian, Thank you for posting your comments with TripAdvisor and your positive feedback. We strive to keep our property up to Choice hotel standards as we proceed through renovations. Please come back soon when you are in the area. Safe Travels, Jerry White Director of Sales Comfort Inn Albany-Glenmont More 

Fredonia, New York
Top Contributor
52 reviews 52 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 27, 2014

We've stayed here many times as it is convenient for visiting family.When I tried to make a reservation, I was put on hold and later told to call back in an hour because they were busy.(This at 9))pm on a Monday.)Then "Leslie" said she would call me back.She never did.A new low in customer service. The rooms have been renovated... More 

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear Ann S, Thank you for staying with us and having an opportunity to serve you. We apologize for not exceeding your expectations during your recent visit. I will be sure to meet with our General Manager and Executive housekeeper to review training procedures with the staff members. We appreciate your loyalty to our hotel and look forward to hosting... More 

San Diego, California
Top Contributor
141 reviews 141 reviews
73 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed December 6, 2014

I love Comfort Inns. When I stay there if it's true the brand it has a great, comfortable room, excellent heating and airconditioning, a breakfast that's more than a plastic wrapped month old pastry, a nice selection of TV and great Internet. This one did not let me down. I was en route to Michigan through Canada...a long drive. It... More 

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Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear SDEntertainer, Thank you for staying with during your tour across America. We value your kind feedback and compliments about our hotel. I will share this review with our staff and encourage them to continue to serve our guests with the ultimate respect. We look forward to your return visit soon and safe travels. Best Regards, Jerry White Director of... More 

Cowlesville, New York
Contributor
19 reviews 19 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

Easy to get to and easy to travel from. Clean and neat even under major renovations! Most staff friendly and helpful. Response to questions and request were polite, and quick! Once renovation is complete this should be more of a gem!

Was this review helpful? Yes 1
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Digger555, Thank you so much for taking time to write a review. We appreciate and value your kind feedback and will share this with our team. We constantly strive to improve our service and it is always a pleasure to receive positive comments. We look forward to your return visit, safe travels and see you soon. Best Regards, Jerry White... More 

Cape Cod, Massachusetts
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 23, 2014

We stopped here as a convenient spot on our way back to Massachusets. The hotel is still undergoing renovations but their restaurant/bar was open with enough choices to satisfy us. The grand opening was to be in a week. The hotel will also become a non-smoking hotel as of 10/24/14. The room available to us had 2 queen beds ,... More 

Was this review helpful? Yes 1
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear Irelandagain, Thank you so much for staying with us once more. We appreciate your business and glad you enjoyed your stay. It is gratifying to know we are doing the right thing and will share your comments with the staff. Best Regards, Jerry White Director of Sales Comfort Inn Albany-Glenmont More 

New Bern, North Carolina
Top Contributor
173 reviews 173 reviews
55 hotel reviews
68 helpful votes 68 helpful votes
1 of 5 stars Reviewed October 19, 2014

This was the worst hotel experience ever. The hotel is going through renovations but this review has nothing to do with it. I arrived and informed I was going into a King Smoking room. I informed the staff that I have never smoked in my life and would like another room as I am here for the week. "We cant... More 

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Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear Ed, Thank you for taking time to write a response about our hotel and share your comments with us. On behalf of the entire staff I want to apologize for the service you received. Certainly this was not our intention to assign a smoking room as we try to fulfill all the room requests when we are almost sold... More 

Orlando
Contributor
19 reviews 19 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 19, 2014

Overall nice hotel, clean rooms, comfortable beds. Upon arrival I was told that the room I had booked for 2 queen sized beds 4 months ago was not available and the hotel was sold out. We had booked 2 rooms, 1 king, and 2 queens. I asked to speak to the owner or call corporate to get things resolved as... More 

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Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear John G, Thank you for taking time to express your comments on Tripadvisor regarding your recent stay. On behalf of the entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and will be using your feedback you provided to make improvements for an exceptional experience in the future. This... More 

Alton, Illinois
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 11, 2014

When I arrived to check in this evening, I was informed I would be put in a smoking room despite my reservation being for non-smoking. The attendant at the front desk informed me she could put an ionizer in the room which would help the smell if I wanted to come back an hour later. When I did return, the... More 

Was this review helpful? Yes 1
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear foodiewino89, Thank you for taking the time to let us know about your recent stay. On behalf of our entire team, I would like to apologize for failing to meet your expectations. The night of your reservation the entire hotel community was sold out or had limited inventory. We do everything possible to make our guests comfortable and assign... More 

New London, Connecticut
Contributor
19 reviews 19 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 22, 2014

This is may second visit to the Comfort Inn in Glenmont. There are updating the hotel, and I was given one of the newest rooms. It was very, very comfortable. I will continue to stay here when I travel to Albany. Check in was quick, and the staff was helpful.

Was this review helpful? Yes 1
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

To Wonderful Rest: Thank you for taking the time to write your review on Trip Advisor. We appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to improve the quality if service. We hope you stay with us again to fulfill your travel... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2014

This was a 1 night stay on the way to Cape Cod. We were all very pleased w/the lovely renovated room & its cleanliness. Staff is very pleasant making check in & out simple & quick. Breakfast offerings were varied & generous: assorted yogurts, lots of fresh fruit, cereals, baked goods & Belgian waffles. The young lady managing the breakfast... More 

Was this review helpful? Yes
Matt C, Manager at Comfort Inn Albany / Glenmont, responded to this review

Thank you for a very nice and fair review. It is quite refreshing to read such comments regarding the hotel and our staff. We will continue to renovate and soon hope to have comments like this one from all our guests. Thanks, again! More 

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