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Comfort Inn Albany / Glenmont

2.0 of 5
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37 Route 9W, Glenmont, NY 12077 (Formerly Quality Inn)
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1 room 1 guest
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Comfort Inn Albany \/ Glenmont
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59 Reviews from our TripAdvisor Community

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Traveler rating
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    10
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21
14
5
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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  • All months
    (59)
  • Mar-May only
    (5)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (12)
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1 review
4 of 5 stars Reviewed 1 week ago

It has been over a year since my last visit and was surprised to find the hotel was recently remodeled. The Hotel was acceptable but now it is top top of my list for the Albany area. The rooms were very nice. My only think, and I say this about all the non-smoking hotels. Have the smoking area away from... More 

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Rudy, We appreciate your return and feedback on the Comfort Inn Glenmont, NY. Yes we are 100% smoke free and our guests that still enjoy smoking are asked to step away from the building. When your business is complete, check out a concert at the Times Union Center or the Palace Theatre. Safe Travels, Jerry White Comfort Inn Glenmont More 

Dover, New Jersey
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

After driving several hours from maine, we needed a place to stay for the night near-ish Hunter, NY, and I booked a room about a half hour before we actually arrived, which was about midnight. There was a place to stay closer to where we needed to be but I read horrible reviews so I decided to book at the... More 

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Maramez, Thank you for taking time out of your day to write a review and post your comments through Tripadvisor. We appreciate your kind words and look forward to your return. I will be sure to share your feedback with our staff as we strive to give another guest the same experience you had. The Times Union Center and Palace... More 

Amhersturg, Ont.
Level Contributor
106 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed July 23, 2015

We arrived at this hotel after getting a coupon out of a booklet at a rest stop. The lady at the desk would not accept our 89$ per night coupon because she said it was too full for that. We held out for this hotel because we had the coupon, we had been driving for hours, but we could not... More 

Was this review helpful? Yes 1
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear Shilee3, Thank you for taking time out your day to review the Comfort Inn Glenmont. Occasionally, we close off special discounts due to selling out. I apologize for not meeting your expectation but the coupon does state subject to availability and the hotel has the right to stop accepting the coupon at any time. Please call ahead to verify... More 

Syracuse, New York
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 15, 2015

There's not much to say, except that this is a very comfortable hotel in a very convenient location. We were there in July 2015, and there were signs around the hotel apologizing for any inconvenience that might be caused by an ongoing renovation. Personally we never saw any renovation underway. It appeared that the work was complete in the parts... More 

Was this review helpful? Yes 1
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Brad R, Thank you for taking time out of your day to write a review. We appreciate your feedback and your comments will be shared with the staff and management. Next time you are in town, take a cruise down the Hudson on the Dutch Apple or take in a concert at the Palace Theatre. We hope to see you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 21, 2015

After driving for 7 hours we were greeted by a very pleasant staff member who checked us in. The staff member offered directions to a number of restaurants within two miles of the hotel. The lobby was decorated lovely with matching colors and furniture. Our room was just as nice... and oh the beds were so comfortable and clean. We... More 

Was this review helpful? Yes 1
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear Cape Traveler: Thank you for taking time to post a review of our hotel on line. We appreciate your positive feedback and look forward to your return. Next time in Albany, take a tour on the USS Slater, the only floating museum of a WWII restored Destroyer Escort in America. Safe Travels, Jerry White Comfort Inn Albany-Glenmont More 

Lehigh Acres, Florida
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 17, 2015

We missed a few exits off I-90 for lodging, and followed GPS to this Comfort which wasn't showing on the web. Lady at front desk was so helpful & accomodating to give us their last spare room. Gorgeous place!

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear PirateWench49, Thank you so much for writing a guest review regarding your recent stay at the Comfort Inn Albany-Glenmont, NY. We appreciate your business and glad you found us. Please stop back again or make a reservation prior to your arrival. Saratoga racing season starts soon and we usually stay busy during track season. Safe Travels, Jerry White DOS... More 

Chicago, Illinois
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed June 15, 2015

Conveniently located off I90, rolled in past 10pm exhausted after a long drive from Bar Harbor Maine and was greeted with a smiling, friendly guest service person who quickly checked us in. The room was spacious, clean and comfortable at a very reasonable price. I was impressed by the upscale furniture, flat screen tv, bed linens and pillows. Sure am... More 

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Monica, Thank you for taking time to write a review about the Comfort Inn Albany-Glenmont. We appreciate your feed back as it is always a pleasure to serve you. We look forward to your return Safe Travels, Jerry White DOS Comfort Inn Albany-Glenmont More 

Detroit, Michigan
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 27, 2015

This was a 4 night five day stay and it was great, the room was clean and comfortable the reservation was very simple and uncomplicated, the staff was on the ball, breakfast was on time and plentiful. I had a wonderful stay

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear Alphaqueen, Thank you so much for taking time to complete a survey and posting your comments with Trip Advisor. We appreciate your feedback and look forward to your next arrival. Perhaps on your next trip to Albany, you can visit the New York State Museum, or take a ride on the Dutch Apple. Safe Travels, Jerry White DOS Comfort... More 

Montreal, Canada
Level Contributor
73 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed January 19, 2015

I usually check my hotels on trip advisor before booking. We had to stop in Albany due to our car breaking down. The man who towed us recommended this hotel. I was pleasantly surprised with a large bright lobby, nice clean room with 2 Queen beds, fridge and microwave. Complimentary breakfast offered a variety of hot and cold items. I... More 

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Lillian, Thank you for posting your comments with TripAdvisor and your positive feedback. We strive to keep our property up to Choice hotel standards as we proceed through renovations. Please come back soon when you are in the area. Safe Travels, Jerry White Director of Sales Comfort Inn Albany-Glenmont More 

Fredonia, New York
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 27, 2014

We've stayed here many times as it is convenient for visiting family.When I tried to make a reservation, I was put on hold and later told to call back in an hour because they were busy.(This at 9))pm on a Monday.)Then "Leslie" said she would call me back.She never did.A new low in customer service. The rooms have been renovated... More 

Was this review helpful? Yes
Jerry W, Director of Sales at Comfort Inn Albany / Glenmont, responded to this review

Dear Ann S, Thank you for staying with us and having an opportunity to serve you. We apologize for not exceeding your expectations during your recent visit. I will be sure to meet with our General Manager and Executive housekeeper to review training procedures with the staff members. We appreciate your loyalty to our hotel and look forward to hosting... More 

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