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Holiday Inn Express Hotels Geneva Finger Lakes

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530 Hamilton Street, Geneva, NY NY 14456
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1 room 1 guest
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Holiday Inn Express Hotels Geneva Finger Lakes
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51 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
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    (51)
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    (6)
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NY
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a wonderful Holiday Inn. Front desk staff was friendly and check in was fast. Breakfast was great with a nice selection. Didn't use the pool or hot tub but also looked clean and fun. The room was great size, clean and beds were comfortable. We had HBO and large fridge. The bathroom did not have soap to wash hands... More 

Was this review helpful? Yes 2
Alicia R, Front Office Manager at Holiday Inn Express Hotels Geneva Finger Lakes, responded to this review

Thank you so much for your amazing review of our property! The pergola is one of my favorite parts of our hotel and it does make a beautiful spot to relax with friends. Next time you come and stay with us make sure to bring your swimsuit so you can enjoy the pool and hot tub! We really hope to... More 

Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel was clean, updated, and comfortable. Staff was great. Only complaint was that the walls seemed a bit thinner than most (could clearly hear the TV, and the conversations, from next door when it was quiet in our room).

Was this review helpful? Yes 1
Alicia R, General Manager at Holiday Inn Express Hotels Geneva Finger Lakes, responded to this review

Thank you so much for taking the time to complete a review about your recent stay. I can assure you that we are definitely looking into the noise issues that you mentioned. I do hope that you will choose to stay with us again while visiting our beautiful Finger Lakes Region. Sincerely, Alicia Rath General Manager More 

Avenel, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the place you want to stay when on vacation and or visiting. The pool and spa and breakfast is what you deserve when you come here. You will be very pleased when you stay here. So what are you waiting for pack your bags / suitcases and hop in a car/plane and get here as fast as you... More 

Was this review helpful? Yes 2
Alicia R, General Manager at Holiday Inn Express Hotels Geneva Finger Lakes, responded to this review

I just love 5-star reviews!! Thank you so much for recognizing how hard our team works to make sure that every guest has the same experience that you did! We hope we have made a believer out of you so that we can see you again very soon! Sincerely, Alicia Rath General Manager More 

new york, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We are a family of 4 who stayed one night on July 29, 2015 in a 2 queen beds studio suite at this inn. We were all very happy with the room. It was just a tiny bit cramped but we didn't pay a lot either for this weekday night. The room was well appointed. The beds were good. A... More 

Was this review helpful? Yes 2
Alicia R, Front Office Manager at Holiday Inn Express Hotels Geneva Finger Lakes, responded to this review

Thank you so much for your amazing review of our property! We are so happy to know you enjoyed your stay at our hotel and in the Finger Lakes area. I would like to apologize that we ran out of fruit during breakfast on the day you stayed and also that you had to come to the front desk for... More 

Palmyra, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room was very clean. We were supplied with two different types of pillows, firm & soft to accommodate different preferences. They supply essentials such as a toothbrush or comb, free of charge, if you forgot to pack one. Breakfast was included and was a pleasant surprise. A wide variety of hot and cold foods were provided. I'm not a... More 

Was this review helpful? Yes 2
Alicia R, General Manager at Holiday Inn Express Hotels Geneva Finger Lakes, responded to this review

WOW!!! Thank you so much for this amazing review. I am so happy to hear that you loved everything about your stay, especially our team! I am so lucky to have such an amazing team. Mari is such a great person inside and out and that shows everyday that she is hear! We hope to see you soon!! Sincerely, Alicia... More 

Mifflinburg, Pennsylvania
1 review
1 of 5 stars Reviewed 3 weeks ago

You need to check your credit card accounts as soon as possible after you return, I checked and one was credited for two nights stay, then they tried to charge another credit card for two nights stay plus twenty dollars more. Not Good!!!

Was this review helpful? Yes
Alicia R, General Manager at Holiday Inn Express Hotels Geneva Finger Lakes, responded to this review

Thank you for your review. I would like to explain what happened in regards to your credit card. At 6PM every night, we authorize all reservations that have yet to check in. This was the case with your reservation. This transaction was not a charge, but simply an authorization on your account. When you checked out we charged the credit... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been in 100s of hotels in last 14 years @HIExpress Geneva, your breakfast lady's Mari & Mary, are the most attentive and polite I've seen 👍👍 total visit 100% hotel was full due to several weddings but hotel was spotless. Will return again. Thank you

Was this review helpful? Yes 3
Alicia R, General Manager at Holiday Inn Express Hotels Geneva Finger Lakes, responded to this review

WOW!!! This is the BEST review EVER!! Thank you so much for recognizing our team members for their hard work. I am so fortunate to have Mary and Mari on our team! We look forward to keeping the WOW factor during you next visit! Sincerely, Alicia Rath General Manager More 

Kendall Park, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Stayed here because our son goes to the chiropractic school. Room was comfortable and breakfast ok. Stayed two nights and the second day nobody cleaned our room. The front desk apologized saying that two housekeepers had quit and they were understaffed.

Was this review helpful? Yes 1
Alicia R, General Manager at Holiday Inn Express Hotels Geneva Finger Lakes, responded to this review

Thank you for taking the time to write a review or our property. I am so sorry that our housekeeping staff somehow missed your room. I will make sure that I investigate how this could have happened so that we can correct the issue for our future guests. We hope that we will be seeing a lot of you when... More 

Bath, Canada
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a very good hotel overall.. quite new, friendly and helpful staff and our room was both clean and comfortable...location was also very good ...our only concern was that we could hear every word from a guest next door to us and she seemed to be on the speaker phone 24/7....we were awakened at 6:30by her hair dryer...too bad... More 

Was this review helpful? Yes 1
Alicia R, General Manager at Holiday Inn Express Hotels Geneva Finger Lakes, responded to this review

Thank you so much for your honest review. I can assure you that we are trying very hard to find a solution to the noise issue that you experienced. I am glad that overall you enjoyed everything about our hotel. We do hope that you will be staying with us again very soon. Sincerely, Alicia Rath General Manager More 

Kenner, Louisiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The motel was very nice and felt fairly new. Beds were comfortable. Best part of this stay was breakfast! MARI made sure the food was hot and kept the bins full and did it with energy, grace and a very cheerful disposition! The gravy and coffee tasted better here than ANY HIE I have ever stayed at...and that's a bunch!... More 

Was this review helpful? Yes 2
Alicia R, Front Office Manager at Holiday Inn Express Hotels Geneva Finger Lakes, responded to this review

Your review is absolutely amazing!! I will pass the word along to Mari that you appreciated her fast and friendly service so much. She is an amazing part of the team and we are so happy to have her here everyday! Please stay with us again if you are ever visiting the area! Tabitha Craine More 

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