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Holiday Inn Express Hotel & Suites West Point

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1106 Route 9 West, Fort Montgomery, NY 10922
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Holiday Inn Express Hotel & Suites West Point
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106 Reviews from our TripAdvisor Community

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Traveler rating
    35
    45
    13
    9
    4
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42
24
5
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites West Point
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florida
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed September 30, 2013

Not a bad place to stay the staff was over the top. Rooms were even good for beign a little out dated. I would stay there again. Get the jac. room. good size like a Homewood. Not a bad room in the place. Close to everything and breakfast was good.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point, responded to this review

Dear fluakq, Thank you for taking the time to write your comments. Our goal is to ensure you feel valued and appreciated and I am happy our hotel rooms, staff and amenities exceeded your expectations. We appreciate your feedback as this is our best resource for continuously providing great guest services. We would cherish another moment to host your next... More 

Ottawa, Canada
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed August 13, 2013

We stayed at this hotel twice on shopping trips to the Woodbury outlets. The rooms are updated and the hotel is pretty much an average place but the service is excellent. The breakfast is good and again everyone is so. There isn't much around the hotel but the scenery is very nice and the shopping is a 10 minute drive.

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Bartlett, Tennessee, United States
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed August 11, 2013

We booked this hotel due to its proximity to West Point Military Academy. We were extremely pleased with our experience. The hotel was very nice, microwave & refrig much appreciated. The breakfast was your standard continental breakfast but it was more than adequate. The pool area was a little hot & humid but my kids enjoyed it. What put it... More 

Was this review helpful? Yes 1
Seattle
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 10, 2013

We booked a block of rooms for my uncle's memorial service at West Point and could not have asked for better service from the front desk staff. Mary went out of her way to make this a great stay. She even returned some jewelry that a cousin left in her room. The rooms are good size, the beds are exceptionally... More 

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New York, NY
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 5, 2013

I stayed here with my 2 young children for 4 days while visiting the Bear Mountain/West Point area. The rooms were clean and updated. The staff was nice, although their food recommendations were iffy. Skip anything in Highland Falls and head to Cornwall for a decent meal. The breakfast was eh, but you get what you pay for. You could... More 

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Chicago, Illinois
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 3, 2013

There are not many hotels close to West Point. With this being said, the Holiday Inn Express is pretty much the only game in town. I was expecting more from the hotel considering we were paying $150+ a night. The property is tired. The common areas show signs of heavy use without maintenance. The bedroom is remodeled and a nice... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point, responded to this review

Dear Tami B, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The... More 

Level Contributor
69 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed July 28, 2013

Excellent hotel. The room was very comfortable ,clean and contain coffe maker, micro, refrigerator. Free WiFi, swimming pool ,and business center. Good breakfast ,friendly staff. If you are visit in West Point , this is the place to stay.

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1 review
5 of 5 stars Reviewed July 17, 2013

I stayed one night and everything was fine, I always check for bed bugs and they have new matresses, room is very clean, they need to replace those pillows because they felt very soft but thats my opinion, careful with the hot water, its like 300 degrees, the housekeepers were dominicans, very quiet but they clean good, I left my... More 

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Sierra Vista, Arizona
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 12, 2013

This was my first time to West Point, NY and staying at the Holiday Inn Express Hotel & Suites West Point was a delighted stay. It was clean, well managed, quiet, and minutes away from West Point Museum. Breakfast is good but not a large selection in restaurants in the immediate area near the hotel. However, there is a food... More 

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RIVER EDGE
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 8, 2013

The hotel was extremely pleasant as was the staff. The breakfast was more than adequate. Now, about the location. The hotel is in a pretty rural area but very near the military academy at West Point & Bear Mountain. The area is pretty devoid of restaurants or other attractions - not the fault of the hotel. The rooms are modern... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point, responded to this review

Dear echusid, Thank you so much for taking the time to leave us your feedback. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We rely on you, our guest, to let us know how we are doing and how we can better meet... More 

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