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Sheraton LaGuardia East Hotel

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135-20 39th Avenue, Flushing, NY 11354
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Sheraton LaGuardia East Hotel
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Sheraton LaGuardia East Hotel
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243 Reviews from our TripAdvisor Community

Traveler rating
    65
    102
    48
    19
    9
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53
40
39
79
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (243)
  • Mar-May only
    (63)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (71)
  • Dec-Feb only
    (45)
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Surrey
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We've previously stayed at the Sheraton, & I have to say the location is great for the both the proximatey to our friends combined with the ease of access into Manhattan. The beds are amazingly comfortable and the breakfast in the club lounge is great. We requested city views this stay and were delighted when we walked into our room... More 

Was this review helpful? Yes
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Cmn1, Thank you for coming back, staying with us again and for sharing your feedback about your stay. I am happy that you enjoy our location, services and staff engagement. I can also appreciate your disappointment with our restaurant being temporarily closed while we revitalize that space. Although it is noted on our website I apologize if you were... More 

manheim
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel so we could attend our grandson's graduation. Everything was top notch. Gustavo in the bar was great and gave us wonderful service. Our room was very clean and comfy. We had a luncheon in one of the meeting rooms after graduation that was very nice. It was great to have a private room to celebrate.... More 

Was this review helpful? Yes
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Wendi A, Thank you for sharing your experience from your recent stay with us. I am happy to hear that you enjoyed your stay and that your interactions with our staff had such a positive impact on your experience. They work hard to make everyone feel at home and welcomed. They will be happy to know that their efforts... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had the best service we ever had anywhere. We had a private party and the food was wonderful and the service was outstanding. Our room was comfortable and clean. It was easy to get our car. The area restaurants were great. I would recommend this hotel to everyone.

Was this review helpful? Yes 1
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Lesley A, Congratulations on celebrating a graduation from college. It is such a milestone and I am glad we were able to help your celebration to be memorable. All of your comments are greatly appreciated and I will be happy to share them with our team. Thank you for taking the time to post a review and for recommending... More 

Miamisburg, Ohio
Top Contributor
105 reviews 105 reviews
59 hotel reviews
157 helpful votes 157 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I had stayed at this hotel last year when flying into and out of LaGuardia and found it convenient. I booked again for this year when using the airport. The staff treats me as a valued SPG member and gives me access to the executive lounge. The location is great with many Chinese restaurants available. The shuttle service to and... More 

Was this review helpful? Yes
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Timesharetraveler11, Thank you for sharing your experience on TripAdvisor. I am happy to hear that you are a returning guest of ours and a valued member of Starwood’s Preferred Guest Program. All of your feedback is greatly appreciated and knowing that you have many choices of places to stay and you choose us simply makes me smile. I will... More 

Minneapolis, Minnesota
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 23, 2015

I chose the Sheraton LaGuardia East because it was close to LaGuardia Airport and I had a very early flight. So I had only moderate expectations of this hotel. Sadly, I was not surprised. The hotel service, in general, was mediocre and the staff didn't seem to take any real pride in their jobs, with the exception of the shuttle... More 

Was this review helpful? Yes
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Jay M, Thank you for taking the time to review our hotel. It is regrettable that you were less than satisfied with your recent stay with us. All feedback, both positive and not so positive, are welcomed tools which we share internally and are an important part of our ongoing effort to deliver excellent service and values. With Warm... More 

NY
Top Contributor
117 reviews 117 reviews
22 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed April 10, 2015

I've stayed here many times. The bed is comfy and pillows are fluffy. Location is super convenient. Lots of shops, supermarkets and restaurants nearby. Each room comes with a fridge and LCD TV That being said, the size of bathroom is tiny, if you weigh more than 200 lbs, you'll have a tough time moving around. Noise insulation is also... More 

Was this review helpful? Yes 1
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear A9zn, Thank you for taking the time to post a review. I am delighted to know that you have been a guest of ours on more than one occasion. We appreciate your choosing to stay with us and for sharing your feedback. All of your comments are helpful as we will include them in our review processes as we... More 

Grapevine, Texas
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 of 5 stars Reviewed March 26, 2015 via mobile

I was here for a few days in March 2015, and I had the best stay of any hotel I have stayed in for a long time. The staff made me feel like I was the only guest they had and I knew they were full as it had snowed hard the night before and a plane had a issue... More 

Was this review helpful? Yes
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Ernest M, Wow, what a wonderful review, thank you for sharing your experience on TripAdvisor. One area we strive to excel in is creating personalized experiences for all for our guests. Your feedback is very valuable in letting know how we are doing. I will make sure to share your post with all of our associates and thank them... More 

Jakarta
Top Contributor
76 reviews 76 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 14, 2015

We were surprised upon arrival with our 4 luggages, a sports equipment and musical instrument, we could not find the bell boy when checking in. Notified the front desk, they called and no reply. Arriving close to midnight we decided to carry everything up ourselves with the help of our driver. Room size is decent, had 2 queen beds. Stayed... More 

Was this review helpful? Yes
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear LisaSimpsonJakarta, Thank you for taking the time to post a review. First impressions are an important part of the arrival experience and it is unfortunate that your arrival was not as perfect as we strive to deliver. Please accept my apologies for any inconvenience this may have caused. I have forwarded your comments to the Front Office Manager who... More 

Top Contributor
82 reviews 82 reviews
31 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed February 28, 2015 via mobile

I stayed after a flight cancellation at LaGuadia, called to ask about a gym and was told the gym was available 24 hours. After fighting through traffic in my 45 minute taxi ride to go 3 miles I discovered the hotel is in the middle of new China town and under renovations with the gym being a short shuttle away,... More 

Was this review helpful? Yes
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Mr. Paulphillips3rd, I am sorry to hear that you were less than satisfied with your recent visit to our property. Thank you for taking the time to post a review. I apologize that your were misinformed about the status of our fitness center prior to arrival. As an avid runner I would have been upset as well if that... More 

United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 17, 2015

As a hotel over 20 years, it is overpriced especially sometimes with a $209 BAR or more. The maintenance is good and the staff is friendly. Internet connection is slow and needs to be improved. If you only want to sleep well and enjoy the convenient location, I recommend it as a worth stay.

Was this review helpful? Yes
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear XXXXXXXXXL, Thank you for writing a review and posting it on TripAdvisor. Your feedback is valuable to us. We utilize all feedback to see what we are doing well and where we need to direct our focus on improving as we continually strive to provide the best of services. I hope we have the opportunity to have you as... More 

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