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Sheraton LaGuardia East Hotel

#10 of 16 Hotels in Flushing
Certificate of Excellence
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135-20 39th Avenue, Flushing, NY 11354
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Sheraton LaGuardia East Hotel
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Sheraton LaGuardia East Hotel
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238 reviews from our community

Traveler rating
    62
    101
    47
    19
    9
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78
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (238)
  • Mar-May only
    (58)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (71)
  • Dec-Feb only
    (45)
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NY
Top Contributor
115 reviews 115 reviews
22 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed here many times. The bed is comfy and pillows are fluffy. Location is super convenient. Lots of shops, supermarkets and restaurants nearby. Each room comes with a fridge and LCD TV That being said, the size of bathroom is tiny, if you weigh more than 200 lbs, you'll have a tough time moving around. Noise insulation is also... More 

Was this review helpful? Yes
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear A9zn, Thank you for taking the time to post a review. I am delighted to know that you have been a guest of ours on more than one occasion. We appreciate your choosing to stay with us and for sharing your feedback. All of your comments are helpful as we will include them in our review processes as we... More 

Grapevine, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

I was here for a few days in March 2015, and I had the best stay of any hotel I have stayed in for a long time. The staff made me feel like I was the only guest they had and I knew they were full as it had snowed hard the night before and a plane had a issue... More 

Was this review helpful? Yes
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Ernest M, Wow, what a wonderful review, thank you for sharing your experience on TripAdvisor. One area we strive to excel in is creating personalized experiences for all for our guests. Your feedback is very valuable in letting know how we are doing. I will make sure to share your post with all of our associates and thank them... More 

Jakarta
Top Contributor
76 reviews 76 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 14, 2015

We were surprised upon arrival with our 4 luggages, a sports equipment and musical instrument, we could not find the bell boy when checking in. Notified the front desk, they called and no reply. Arriving close to midnight we decided to carry everything up ourselves with the help of our driver. Room size is decent, had 2 queen beds. Stayed... More 

Was this review helpful? Yes
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear LisaSimpsonJakarta, Thank you for taking the time to post a review. First impressions are an important part of the arrival experience and it is unfortunate that your arrival was not as perfect as we strive to deliver. Please accept my apologies for any inconvenience this may have caused. I have forwarded your comments to the Front Office Manager who... More 

Top Contributor
81 reviews 81 reviews
31 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed February 28, 2015 via mobile

I stayed after a flight cancellation at LaGuadia, called to ask about a gym and was told the gym was available 24 hours. After fighting through traffic in my 45 minute taxi ride to go 3 miles I discovered the hotel is in the middle of new China town and under renovations with the gym being a short shuttle away,... More 

Was this review helpful? Yes
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Mr. Paulphillips3rd, I am sorry to hear that you were less than satisfied with your recent visit to our property. Thank you for taking the time to post a review. I apologize that your were misinformed about the status of our fitness center prior to arrival. As an avid runner I would have been upset as well if that... More 

United States
1 review
4 of 5 stars Reviewed February 17, 2015

As a hotel over 20 years, it is overpriced especially sometimes with a $209 BAR or more. The maintenance is good and the staff is friendly. Internet connection is slow and needs to be improved. If you only want to sleep well and enjoy the convenient location, I recommend it as a worth stay.

Was this review helpful? Yes
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear XXXXXXXXXL, Thank you for writing a review and posting it on TripAdvisor. Your feedback is valuable to us. We utilize all feedback to see what we are doing well and where we need to direct our focus on improving as we continually strive to provide the best of services. I hope we have the opportunity to have you as... More 

Boston, Massachusetts
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 15, 2014

I was attending a concert in Queens and came across the Sheraton LaGuardia when searching for nearby hotels. My friend and I drove 5 hours and arrived in NY at 11:30. We went directly to the hotel and they checked us in early, no problems. Quick check-in, super friendly staff, very informative with any questions asked. The room was very... More 

Was this review helpful? Yes 2
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Tinkerbell1970, We appreciate you taking the time to post such positive comments. It is always great to hear that our guests enjoy themselves while staying with us during their travels. With regards to your comments on the Wi-Fi we are in the process of upgrading our system and I am confident, that should you return in the near future,... More 

Warren, New Jersey
Contributor
19 reviews 19 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 12, 2014

I travel often and usually stay at Marriott, IHG, Hilton and CHOICE hotels. This was the first time I stayed at a Sheraton, and I regret it. I did check in at the front desk and dropped my backpack in the room, picked up a bottled water and headed to attend a conference at the hotel. I had a call... More 

Was this review helpful? Yes 3
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Guest from Warren, New Jersey, Thank you for talking the time to post a review on TripAdvisor. Your comments whether positive or negative are a vital part of our review process as we continually strive to provide excellent service and accommodations. It is unfortunate that your brief experience here was less than satisfactory. I can appreciate your being upset... More 

Hartford, CT
Top Contributor
131 reviews 131 reviews
33 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed November 4, 2014

What a great hotel. First of all, it is in the middle of Chinatown, Flushing, so is within walking distance of a great many delicious and inexpensive Asian eateries and bakeries, not to mention 24-hour pharmacies and fast food joints. It is spotlessly clean, and you can't find a more comfortable bed anywhere. Staffs are very friendly. The parking is... More 

Was this review helpful? Yes 2
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Eramakri, Thank you for writing such wonderful and endorsing review. It is always nice to hear when a guest enjoyed their stay and when someone writes a review, such as the one you wrote, it fuels our drive to deliver the best of service and make each guests stay memorable. I am sure, when I share this with the... More 

Top Contributor
77 reviews 77 reviews
13 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed October 29, 2014

Like to stay at this property when ever possible. It has been a while since i last stayed here and the service of the restaurant has declined to the point of not returning. Avoid going to the restaurant towards later in the evevning as the staff, especially the hostess, can be very grump and rude. This night, she would rather... More 

Was this review helpful? Yes 2
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Raymond L, Thank you for sharing your experience from your recent visit with us. While I am pleased that you like to stay at our property I am disappointed to hear of your experience in our restaurant. We pride ourselves on providing warm, engaging and memorable experiences. It is unfortunate that is not what you experienced. Please accept my... More 

Maple Grove, Minnesota
Contributor
15 reviews 15 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 24, 2014

Getting a hotel in Manhattan is an expensive proposition, which leads you to search outside the borough for deals. This is where the Sheraton LaGuardia East comes in. It's a mainline Sheraton hotel smack in the middle of Flushing's Chinatown community, and the Chinatown influence is pervasive throughout the hotel. Unlike the JJ Grand Hotel in Los Angeles (which I... More 

Was this review helpful? Yes 2
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Neeho, Thank you for taking the time to post a review and for recommending our hotel. I am pleased to hear that you enjoyed our hotel, our services and our location. I would agree that traveling back and forth to Manhattan via any car service can get pricy. I find the #7 subway (1/2 block away) and the Long... More 

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