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Sheraton LaGuardia East Hotel

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135-20 39th Avenue, Flushing, NY 11354
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Sheraton LaGuardia East Hotel
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274 Reviews from our TripAdvisor Community

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Viera, Florida, USA
Level Contributor
184 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed here recently on business and overall it was very good. I had a bit of a hard time with the staff as many do not seem fluent in English. Pros: Very nice room. Excellent bed. Very good bathroom. Nice view of Queens. In Chinese area of Flushing so eating opportunities are plentiful. Hotel shuttle. Quiet room. Two blocks... More 

Helpful?
1 Thank FloridaFamilyofFive
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear FloridaFamilyofFive, Thank you for taking the time to post a review. While I am pleased that you enjoyed the facilities, surrounding neighborhood and your overall stay was good, it is unfortunate that you had difficulty communicating with our staff. Our team’s engagement and interactions with our guests is an integral part of our success which usually fosters positive feedback... More 

Pleasanton, California
Level Contributor
188 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed 1 week ago

My brother stayed here 4 nights. I stayed in a hotel one block from Sheraton. He booked a non smoking room on the club floor. His room was very spacious. However, I noticed both the bed room and the bath room had a lingering odor of smell.

Helpful?
Thank 2Travelnuts101
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear 2Travelnuts101, I appreciate you taking the time to post a review. All feedback both positive and not so positive is very useful to us as we use this information in our continual effort to provide the best product and services. I have forwarded your comments to the Director of Housekeeping who will review your comments with her team. Hope... More 

San Jose, California
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are staying in Flushing, this is the way to go. Positive - Environment - despite being filthy outside in Flushing, once you enter this hotel, it feels clean and civilized. It's a Sheraton. Most guests seem to be there for business. - Room Service - I was really impressed with the room cleaning lady. She folded all my... More 

Helpful?
Thank Kenjiro Y
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Kenjiro Y, It is a nice feeling to know when a guest enjoys their stay with us and when I read your tag line “Best place in Flushing’ well that just put a big smile on my face. Thank you for taking the time to post your review and sharing what made your stay enjoyable as well as for... More 

Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The reception by Nelson at the front desk was amazing. That is what you want when checking in. He gave information freely and ensured that all our needs and request were met. He deserves to be employee of the month and maybe he can go on to be the employee of the year. The rooms are old and they need... More 

Helpful?
Thank Valerie P
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Valerie P, Thank you for reviewing our hotel and posting it on TripAdvisor. I am happy to hear that Nelson had such a positive impact on your stay. He takes pride in crafting great guest experiences and he will be happy to know it is appreciated. The most satisfying form of recognition is when it is done in a... More 

Brooklyn, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

On Friday 10/23, I spent the night here with my sister (the bride) and the rest of the bridal party since the wedding was going to be held at the hotel on Saturday. We got two connecting rooms on the 12th floor. When we arrived, we found a used condom between the two beds in one of the rooms. Absolutely... More 

Helpful?
Thank Sharon X
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Sharon X, Thank you for taking the time to share your feedback. I am sorry that your stay with us was less than satisfactory. I can appreciate your being disgusted by what you discovered as well as the room having a lingering odor of smoke. Please accept my apologies for any inconveniences you experienced. We are a non-smoking hotel... More 

Fort Lauderdale, Florida
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here while in town for work and it was convenient to where I had to be. This hotel is in flushing so your close to a lot of Chinese establishments. The room was abit outdated and being an ihg platinum member I was given a room right next to the elevator which made it hard to sleep. The spy... More 

Helpful?
Thank WorldTrvlr80
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear WorldTrvlr80, Thank you for posting a review and sharing your experience. All of your feedback is appreciated and will be incorporated in our review process as we continue through our current renovation projects. I hope in the future you will stay with us again and notice improvements that will improve your satisfaction level with our property. With Warm regards,... More 

Washington DC
Level Contributor
550 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

If you need to be in Flushing then this is a decent option, but it's not the greatest, not the worst Sheraton, just highly average. It's overdue for some upgrades and the service wasn't what you'd expect from a Sheraton...not unfriendly, but not going the extra few feet to be helpful either.

Helpful?
Thank Kauai-Biz-Traveler
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Kauai-Biz-Traveler, Thank you for taking the time to review our hotel. All feedback, both positive and not so positive, is welcomed. We share and review this feedback as part of our ongoing effort to improve our services. I hope we have the opportunity to have you stay with us again. With Warm Regards, Ed S. General Manager More 

Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 weeks ago via mobile

We stayed at the hotel for a wedding. It was very comfortable and well appointed and the staff was very friendly. It is located in a mostly Asian area so strolling the neighborhood was interesting. There is a subway stop just one block away so getting into Manhatran is easy. They also have onsite parking garage which was very convenient

Helpful?
Thank DBTBH
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear DBTBH, Thank you for writing a review a review. I am glad to hear that you enjoyed our property, service and location. I hope we have the pleasure of having you as our guest again soon. With Warm Regards, Ed S. General Manager More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 2, 2016

The location of this hotel is good, very close to Flusing Main St Station. Close to many restaurants, too (if you want to eat Chinese food). The room is a little outdated with loud AC. Wifi is truly slow.

Helpful?
Thank tjni668
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Tjni668, Thank you for taking the time to post a review on TripAdvisor. We appreciate your feedback and I hope we have the pleasure of having you stay with us again. With Warm Regards, Ed S. General Manager More 

Stony Brook, New York
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 31, 2015 via mobile

I used to live in Queens, NY. I have been to Flushing so often but this is the first time I stay at Sheraton. This hotel has been here for a very long time. It is located real close to the heart of Flushing, convenient to shopping, public transportation and train to the city. It has its own parking garage,... More 

Helpful?
Thank Steve C
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Steve C, Thank you for taking the time to post a review. While I am pleased to hear that you enjoyed our location, facilities and staff, I am sorry to hear that you had difficulty sleeping due to noise from the hallway and the room next door. I have forwarded your comments to our engineering team who is looking... More 

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