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Craftsman Inn

2.5 of 5 7300 East Genesee Street, Fayetteville, NY 13066
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Craftsman Inn
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Craftsman Inn
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107 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Norwalk, Connecticut
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 29, 2014

Have stayed here once or twice a year for more than a decade and am disappointed to say it has been fading in recent years. This time was the worst and will probably be my last visit. Tried a suite expecting newer, higher quality but found it was not immune to the downward spiral of this once comfortable, convenient and... More 

Was this review helpful? Yes 1
RandyMalone, General Manager at Craftsman Inn, responded to this review

Thank you for taking the time to write about your experience, though we of course are dismayed that the experience was a disappointing one. I have reviewed this with our room attendant staff, and am confidant that our new supervisor has the attention to detail that will eliminate the housekeeping deficiencies you speak of. Our door locks are, like many... More 

Senior Contributor
30 reviews 30 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 3, 2014 via mobile

I have stayed at this hotel half a dozen times over the last 5 years or so. Quaint setting with craftsman style decor. The Inn seems to be on the decline. Maintenance is on the decline with obvious signs of neglect on room repairs and cleaning. While the room was acceptable and bed comfortable there were signs that the room... More 

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RandyMalone, General Manager at Craftsman Inn, responded to this review

I would like to first say thank you for your support over these last few years. Our apologies that your recent stay was less than satisfactory. We take your comments to heart and have used your critique as a learning tool during our recent staff trainings. We have new supervision on board that is anxious to eliminate the shortcomings that... More 

East TN
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 1, 2014

In the past this was a great and convenient location for anyone needing to stay in the Fayetteville-Manlius area. There are not many choices. I have stayed here numerous times in the past for funerals, reunions and visiting with friends. My final visit was this August. I checked out a day early it was so bad. The check-in area is... More 

Was this review helpful? Yes 1
RandyMalone, General Manager at Craftsman Inn, responded to this review

Our apologies for the issues that you had during your stay here in August. I can tell you what I hope would be pleasant news for someone such as yourself who has stayed with us over the years, and who has seen some of the aging issues that have taken place. Our hallway carpets have seen better days and are... More 

Pittsburgh, Pennsylvania
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 12, 2014

We stayed here a few years ago in late summer. Everything about this charming hotel was lovely then. Stickley furniture, very comfortable beds, welcoming staff, and a very good, if a bit pricey, restaurant on premises. Fast forward to our recent return. Beds still good, but the overall upkeep was shabby. Housekeeping was poor, the place in general had a... More 

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
Top Contributor
65 reviews 65 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 29, 2014

Spent a night here. Cozy place in a nice location. Quiet, comfy room had everything we needed and allowed our dog to join us too. Free coffee, tea and cookies in the lobby were great. Nothing to complain about. I would return.

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New York
Top Contributor
142 reviews 142 reviews
36 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed September 26, 2014

We had visited the Craftsman Inn a year ago and enjoyed lunch at their restaurant next door. The hotel seemed clean and quaint at the time. I recently stayed there and immediately noticed that the grounds weren't really well manicured. There were cigarette butts all over the ground by the front door, leaves and branches weren't swept off the porches,... More 

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Belchertown, Massachusetts
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 23, 2014

I grew up in Fayetteville and have been happy to use the Craftsman Inn on my visits back home. I especially love the furniture that adorns the inn and the restaurant, and the staff has always been very friendly and accommodating. Lately however, the inn seems to have lost some of its luster. I don't know if that is because... More 

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Glen Rock, New Jersey
Top Contributor
74 reviews 74 reviews
9 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed July 14, 2014

We stayed here one night while visiting Syracuse University and it was perfect. It's less than 15 minutes from the campus. We could have stayed at a Hampton Inn or Holiday Inn for the same price, but this place has so much more charm and character. We loved the Craftsman Inn. We live in an Arts & Crafts style bungalow... More 

Was this review helpful? Yes 1
Basking Ridge, New Jersey
Senior Contributor
45 reviews 45 reviews
42 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 10, 2014

Just got back from attending a conference. The hotel chosen for the weekend was the Craftsman Inn in Fayetteville. All the staff were attentive and friendly. They even allowed us to check in extremely early to accommodate the conference schedule. The rooms were spacious, nicely decorated, with no defects. Bed was very comfortable. We would certainly stay here if we... More 

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Washington DC, District of Columbia
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 28, 2014

Due to a death in the family, I found myself back at Craftsman Inn for three nights. The staff was attentive and accommodating. My room was clean and comfortable, and the folks at the front desk very gracious. While I don't anticipate being in that area again, one never knows. I would stay there again without question. The grill next... More 

Was this review helpful? Yes 1
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Additional Information about Craftsman Inn

Address: 7300 East Genesee Street, Fayetteville, NY 13066
Location: United States > New York > Finger Lakes > Fayetteville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Craftsman Inn 2.5*
Number of rooms: 77
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Also Known As:
Craftsman Hotel Fayetteville

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