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Woodcliff Hotel and Spa

Certificate of Excellence
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199 Woodcliff Drive, Fairport, NY 14450
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1 room 1 adult
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Woodcliff Hotel and Spa
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330 Reviews from our TripAdvisor Community

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Waukegan
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Hotel is in need of a designer. It's a mix of outdated and updated and unmatched mayhem. Room was dirty with feces left on floor under toilet. Staff were friendly and service outstanding. Spa service was great. I had Maria and she was excellent. Our package included Pizza delivery to the room, but then they tried to charge for the... More 

Helpful?
Thank Michelle K
Colleen H, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Michelle K, I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit. I can assure you that your recent experience is not typical of our property or service. I would greatly appreciate having the opportunity to discuss your stay personally with you so I can address the concerns in... More 

Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

This is an old fashioned hotel. It is quaint but needs a refurb. People seem to move slowly. Preferred the Hilton Garden Inn. The aircon was a unit that was noisy and not really air con. The room was quiet and clean. I found the hotel very dark. I didn't think the service was great. They called me a taxi... More 

Helpful?
Thank Liketravelling37
Colleen H, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Dear Liketravelling37, I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit. I can assure you that your recent experience is not typical of our property or service. I would greatly appreciate having the opportunity to discuss your stay personally with you so I can address the concerns in more... More 

Rochester, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I booked the Romantic Spa package and it was really nice. Everything here is clean, comfortable and calming. The views from certain areas in the hotel are spectacular. My husband was so impressed with the pampering he received from the staff at the spa. I would definitely come here again.

Helpful?
Thank Oogie127
Colleen H, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Dear Oogie127, Thank you for sharing your experience on Tripadvisor. It is great to hear such wonderful comments in regards to the staff and the service. I am glad to hear you enjoyed your services at Spa Elan! We hope to see you again in the near future! Warm Regards, Colleen More 

Malvern, Pennsylvania
Level Contributor
226 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
5 of 5 stars Reviewed 1 week ago

There is nothing ordinary about Woodcliff Hotel and Spa. The rooms are spacious, clean and inviting. The linens are first rate and the beds are luxurious. The staff is always available and so very pleasant. I don't think there is another place like it in the area. We were here for a wedding in the bitter cold of January so... More 

Helpful?
Thank NWRob
Colleen H, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Dear NWRob, Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. We hope to see you again in the near future so you can take advantage all... More 

Clover, South Carolina
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Woodcliff Hotel and Spa 199 Woodcliff Drive, Fairport, NY 14450 Phone:(585) 381-4000 From January 13th to the 19th, 2016, twenty-seven family members (children, grandchildren and great-grandchildren, ranging in age from one to one hundred) gathered at the Woodcliff Hotel and Spa to help our mother celebrate her 100th birthday! Our choice of venues to stage this very special celebration could... More 

Helpful?
Thank Mary Jo S
Colleen H, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Dear Mary Jo S, Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. Please pass on my birthday wishes to your mother! It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and have recognized the individual... More 

Rochester, New York, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed the night due to a work holiday party at Casa Larga, which The Woodcliff accommodated us with a free shuttle service. When we arrived "Helen Lou" greeted us with a warm smile and informed us that we've been upgraded to the Oriental Suite! The hotel manager, "Colleen," was also so sweet and professional as well.... More 

Helpful?
Thank Natalie M
Colleen H, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Dear Natalie M, Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and have recognized the individual associates mentioned. We hope to see you again in the... More 

Georgia
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Only stayed one night, but wished it was longer. Very nice staff without the "big hotel" feel. Room was 2 queens or doubles and and had a nice desk and and coffee area. Enjoyed the courtesy shuttle pick-up from Rochester Airport and drop off at a business nearby. Would like to spend leisure time there on next trip.

Helpful?
Thank Itravelaton
Rochester, New York
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband & I booked the Gold package offered by Woodcliff to usher in 2016 at the last minute. Check-in was seamless. The foyer was decorated in support of the holiday spirit. Our room was on the 5th floor and overlooked the valley looking out to city of Rochester, gorgeous! Because our last minute booking we were not able to... More 

Helpful?
Thank Sunshine1392
Rochester, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I have been to Woodcliff on several occasions now and have been very pleased each time. This hotel is elegant, classy and clean. The staff is always very friendly and the food is top notch. We were most recently there to spend our New Years Eve 2016 and we had a blast, great food, drinks, decorations, music and they even... More 

Helpful?
Thank Janine M
Rochester, New York
1 review
5 of 5 stars Reviewed December 29, 2015

Our night out was to give a early Christmas present. Started at the front desk with super friendly Rachel who helped us get checked in and answer all of our questions. There is nothing better than being greeted with a friendly smile to start out the day, she made us feel like family! Had dinner at Horizons, food was excellent,... More 

Helpful?
Thank JT T
Questions? Get answers from hotel staff and past guests. Ask a question

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