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Woodcliff Hotel and Spa

Certificate of Excellence
199 Woodcliff Drive, Fairport, NY 14450
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Woodcliff Hotel and Spa
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251 Reviews from our TripAdvisor Community

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Traveler rating
    145
    66
    25
    8
    7
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66
76
12
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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  • All months
    (251)
  • Mar-May only
    (52)
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    (61)
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    (51)
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Rochester, New York
4 of 5 stars Reviewed yesterday NEW

A great hotel.. worth the money. .nestled in a great area.made us feel like we had traveled far away.from the moment we stepped up to the door the service was excellent. ..the building inside and out is beautiful. .we wish that we could have stayed longer.

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London, United Kingdom
Level Contributor
559 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 308 helpful votes
5 of 5 stars Reviewed 1 week ago

I really like this hotel specially for the money you pay for it. It has a great gym, a decent swimming pool, very good service, large rooms and a good restaurant. I will use it regularly as it is the best hotel I have found in the area

Was this review helpful? Yes 1
Bethesda, Maryland, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the moment you drive up the hill and view this hotel surrounded by a golf course, it is welcoming. The manicured lawns and beautiful flowers, the valets and Colleen at the Front Desk all make your arrival enjoyable. The rooms are larger than most standard King sized rooms and come with a coffee maker ready for your morning cup.... More 

Was this review helpful? Yes 1
Pittsford, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel offers family swim memberships to the wider community. As a result, numbers of children usually without parental supervision arrive from 10 a.m. - 10 p.m. Additionally, they permit alcohol to be consumed in the pool area. One adult was so drunk that she fell into the pool and had to be rescued by others in the pool at... More 

Was this review helpful? Yes 2
Pittsburgh, Pennsylvania
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is really just OK. Nothing wrong with the rooms or the service. But its basically an place for corporate off site meetings, weddings, proms etc. They have a very large gym that is good but not great. For some reason the gym floor has puddles spread around at random places and is kept meat locker cool and the... More 

Was this review helpful? Yes 4
Colleen H, Manager at Woodcliff Hotel and Spa, responded to this review

Dear BTEpps, I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit. I can assure you that your recent experience is not typical of our property or service. I would greatly appreciate having the opportunity to discuss your stay personally with you so I can address the concerns in more... More 

Ithaca, New York
Level Contributor
49 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My daughter and I love the setting of Woodcliff, perched on a hill, nestled in a floral and green area. The front desk staff and valet greeted us as if we were family.we were given an update to an executive room. There was a wet bar and refrigerator. The beds were extraordinarily comfy. We had the breakfast buffet which was... More 

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Serena B, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Nanci_h-b, Thank you so much for your 5-star TripAdvisor Review! I'm so glad you and your daughter had a great time while staying with us. We hope to see you soon on your next travels in the area. Enjoy the rest of your summer. Warm regards, Serena Barry More 

Boston, MA
Level Contributor
96 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Two adults and a 12 year old stayed one night in room 404. This is our third or fourth stay at this hotel. It is a great value. The nightly rate of $134.10 included a modernly decorated, spacious, clean room with two queen beds, WIFI, and a refrigerator. The property is located on top of a hill, which gives the... More 

Was this review helpful? Yes 1
Serena B, Manager at Woodcliff Hotel and Spa, responded to this review

Dear 3onaTrip, Thank you so much for your 4-star TripAdvisor review! Your feedback is very important to us so I thank you for letting us know what room you stayed in so that our engineering department could take a look at the air conditioning unit and faucet in the mini bar. I'm so glad you and your family enjoyed your... More 

Trinidad
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a few days on business , shuttle guy was friendly and helpful in where to go to eat , staff at reception very helpful and rooms were clean and decent. no problems with here I would stay again very comfortably.

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Serena B, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Macten, Thank you kindly for your 4-star TripAdvisor review! I'm so glad you had a wonderful stay with us. We sure hope to see you on your next travels into town. Warm regards, Serena Barry More 

Toronto, Canada
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here in June with my daughter, whose soccer team was participating in a local tournament. There were seven other teams booked into the hotel over the weekend, in addition to a wedding or two so it is a busy, bustling hotel with occasional lengthy waits for the two elevators. The pool was also overwhelmed with little soccer girls... More 

Was this review helpful? Yes 1
Serena B, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Nicolefromtoronto, Thank you so much for taking the time to review us on TripAdvisor. We very much appreciate your feedback. Yes, you were certainly here on a very busy weekend with all the soccer teams and weddings. I'm glad you and your daughter were able to enjoy the pool with the lovely weather we had. Thank you again for... More 

Rochester, New York
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I went to Woodcliff for massages (my first experience) in celebration of our anniversary. I chose the hot stone massage which was nice and relaxing. My husband had the deep tissue massage which he said he was pleased with. My masseuse did a wonderful job but I wish they would've offered the use of essential oils. Just... More 

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Serena B, Manager at Woodcliff Hotel and Spa, responded to this review

Dear TakeROOT-27, Thank you so much for your review, your feedback is very important to us and always used to improve our operation. I'm so sorry you didn't feel our Spa was on par with other ones you have visited in your travels. We always strive to create a serene and soothing ambiance at Spa Elan and I'm so sorry... More 

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