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Woodcliff Hotel and Spa

4.0 of 5 199 Woodcliff Drive, Fairport, NY 14450
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Certificate of Excellence 2014
Woodcliff Hotel and Spa
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Woodcliff Hotel and Spa
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182 reviews from our community

Traveler rating
    111
    47
    14
    5
    5
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46
52
10
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

To celebrate our 15th year (October 2014) of our annual golf tournament we decided to take the show on the road and picked Woodcliff as our destination. Let me start by saying this was the best decision, and all 16 of my friends were very impressed with the accommodations, setting, staff, food, golf course, and everything else about this resort.... More 

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Middletown, Connecticut
Contributor
20 reviews 20 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed at the Woodcliff on two occasions for business and it has always been great. I am actually shocked at how cheap it is to stay each time because it is such a beautiful facility. The staff are also extremely pleasant, especially at the front desk. One certain nights they have a piano player, and the ambiance in the... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

My sister-in-law and I were very pleased with the service Woodcliff provided for my mother-in-law and aunt last weekend. From the time we arrived to the time we departed, the staff at Woodcliff was helpful and attentive to the needs of my family. Tom and his team were very kind and made sure our packages were delivered safely. Horizon had... More 

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Fort Meade, Maryland
1 review
5 of 5 stars Reviewed 3 weeks ago

I previously thought Woodcliff was too expensive but it was a much better price than I expected. Our room was very clean very quiet. We had a view of the valley which was stunning. We used the workout area which had new equipment and helpful staff. Élan Spa was a nice treat for a facial. They had lots of appointments... More 

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Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Jennifer W, Thank you very much for your 5 Star Trip Advisor Review! We greatly appreciate you sharing such great comments about the cleanliness of your room and the amazing view that the Woodcliff offers. We hope to see you again soon in the near future. Sincerely, Jeffrey DiTondo More 

Caledonia, Canada
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my 3rd year at the Woodcliff and it's definitely a tradition I look forward to! Not only for the great location near restaurants and amazing shopping, but the great spa Elan and excellent customer service.

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Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Vanessa Turista, Thank you very much for sharing your feedback on Trip Advisor. It is great to hear that the Woodcliff has become part of your tradition! The employees at the Woodcliff pride themselves in providing Extraordinary Experiences so it is great to receive such positive feedback in regards to the customer service. We look forward to seeing you... More 

Nyack, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

My family and I stayed at this hotel over this Thanksgiving weekend and we absolutely loved it! First of all, the staff is exceptionally friendly, which made the entire experience stress-free. Second, I was very impressed with the restaurant Horizons, which is located inside the hotel. The restaurant serves breakfast, lunch and dinner. They have live music most evenings and... More 

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Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Traveller7945, Thank you for your 5 Star Trip Advisor Review! I am so glad to hear that you had an Extraordinary Experience at the Woodcliff Hotel and Spa. I have shared your positive comments with the departments around the hotel and have recognized both Andrew and Christine for their exceptional service. We hope that on your next visit to... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

My family and I really enjoyed our stay at Woodcliff Hotel and Spa! It is hard to put into words all the wonderful aspects of this hotel ... but I'll try! First, they offered a free shuttle to/from the train station and even to local sites. Our room was gorgeous and very clean. My husband and I both received three... More 

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Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear llnewman, Thank you very much for sharing your feedback on Trip Advisor and especially for the five star review. It is great to hear that your stay was "Fabulous" and that the customer service was exceptional. We have recognized both Tom and Annie for their hard work! I have also shared your comments in regards to your spa experience... More 

Oakville, Canada
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Clean room, excellent service. Good size rooms, well furnished. Close to a huge mall and lots of restaurants. We had a room with 2 double beds. There was a microwave and fridge in the room. There was a Keurig coffee maker in the room as well, which was nice.

Was this review helpful? Yes
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear RMOntario, Thank you for your 5 Star Tripadvisor review. I am glad to hear that you found our accommodations spacious and clean. The staff prides themselves on providing exceptional customer service so your comments were very well received. We hope that you choose the Woodcliff Hotel and Spa on your next visit to Rochester. Sincerely, Jeffrey DiTondo More 

Rochester, New York
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 20, 2014

We recently celebrated our ten year anniversary with an overnight package at Woodcliff. I told the front desk it was our anniversary and we were given chocolate covered strawberries, champagne, several bottles of sparkling water and a large antipasto platter and an extra late check out. We were also given a hand written note from the management to wish us... More 

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Ithaca, New York
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 17, 2014

I stayed at this location while my husband was attending a conference. We stayed in a king room that included a microwave, frig and additional small sink. The bathroom was beautiful. Although we were the second room off of the elevator, it was very quiet. The TV could have been a little bigger or on a swivel for the size... More 

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Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Suzanne H, Thank you very much for sharing your feedback on Tripadvisor. I am glad to hear that you were able to enjoy Spa Elan and found the atmosphere clean and inviting. Each guest room in the hotel was recently renovated so your comments in regards to the room layout and amenities are very much appreciated. We hope to... More 

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Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Drive, Fairport, NY 14450
Phone Number:
Location: United States > New York > Finger Lakes > Fairport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff

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