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All 2 Fairport hotels

Woodcliff Hotel and Spa

4.0 of 5 Resort   |   199 Woodcliff Drive, Fairport, NY 14450
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Woodcliff Hotel and Spa
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Ranked #1 of 2 hotels in Fairport
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 days ago
JenASi Rochester, New York
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60 people have reviewed this hotel

Traveler rating
    31
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    7
    3
    4
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13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Rochester, New York
1 review
4 of 5 stars Reviewed 4 days ago NEW

We have stayed here many times and have never had one bad experience! Starting out we had a great dinner! Their new menu and new chef are the reason for the food being wonderful. The service was second to none, and hanging out at the bar listening to the live band was a huge extra. I would recommend Woodcliff to... More

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1 review
5 of 5 stars Reviewed 5 days ago NEW

From checking in to leaving, this place goes above and beyond to make your stay remarkable. Their valet staff are the best! They had live music in the bar that was very good also. We have stayed here twice and will stay here again in the future.

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Middletown, New Jersey
Top Contributor
53 reviews 53 reviews
40 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Pros - friendly staff upon arrival, updated everywhere, lobby, restaurant, rooms, etc. Room was huge, with efficiency area, free Wi-Fi, Keurig coffee maker, microwave, fridge, updated fixtures, granite everywhere- VERY CLEAN - KUDOS TO HOUSEKEEPING, new carpet with thick padding, was truly awesome. Cons- only one to think of was the old thermostat, they need to update this since everything... More

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Rochester, New York
1 review
1 of 5 stars Reviewed 1 week ago NEW

This was by far the worst hotel I have ever stayed at. Me and a group of my friends rented one of their executive suites for my friend's 21st birthday which cost us around $700.00. After much partying and celebration, we woke up to find many issues with the room. The first issue with the room was when we found... More

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Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Mike R, I wanted to offer my sincerest professional apology for the inconveniences you experienced during your most recent stay. The accommodations and service received were by no means to our standards. We care about your 100% satisfaction and I ask that you please contact me directly to discuss your experience. My direct contact extension is 585.248.4883 or by... More

The Berkshires, Massachusetts
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed at Woodcliff while attending a wedding at Casa Larga. A beautiful contemporary hotel with great views, spacious rooms and a wonderful spa. The breakfast Buffet was delicious and a good value at $12.95

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Syracuse, New York
1 review
5 of 5 stars Reviewed 1 week ago

I recently stayed at the Woodcliff Hotel and Spa for the first time. It was primarily for a business conference. The one night stay was a perfect combination of learning, laughing, amazing food, and a relaxing spa treatment!!

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Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Susan B, Thank you for sharing your experience at Woodcliff Hotel and Spa on Tripadvisor. We greatly appreciate your 5 Star Review! I am glad to hear that you were able to enjoy our amenities especially Spa Elan and Horizons Restaurant. The Woodcliff is an ideal destination for a getaway and we hope to see you again in the... More

Victor, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

My sister and her husband stay here coming up from Florida to visit. We get a room also and it's great food, service and bands. Rooms are large and well maintained. Great view of the local scenery. This is a really nice place to go even to get out of the house for a bit to reconnect with what really... More

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Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Dave S, I greatly appreciate you taking the time to complete a Tripadvisor Review. The live entertainment in our Horizon's Restaurant always creates a wonderful environment and I am glad that you were able to enjoy it. We also are located on the highest peak in Monroe County which allows for sensational views from both our restaurant and guest... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2014

We live just a few miles away, but the Woodcliff is our official destination for special occasions- or if we just need a sanity break. The whole facility recently underwent extensive renovations, and anything that had felt slightly dated or shabby a few years ago has been replaced by clean, modern luxury. Every detail seems to have been considered with... More

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Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear MeasureTwice, I greatly appreciate you taking the time to share your feedback on TripAdvisor. The Woodcliff Hotel and Spa is a great destination for special occasions and I am so glad to hear that your special occasion was world class. We are happy to announce that as of March 1st the entire hotel renovation has been completed. Lastly, I... More

Utica, New York
Contributor
16 reviews 16 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 11, 2014

Judging from their website, I was expecting this hotel to be a lot better than it was. As soon as we checked in, for our room with a King bed, the desk attendant informed us that there was a highs school hockey tournament in town and that the room would likely be on a noisy floor. He offered to “upgrade... More

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Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear David A, Thank you for sharing your feedback on TripAdvisor. The hotel takes all efforts to ensure that any group in the hotel does not interfere with our business or leisure guests. It appears that the staff member was taking action to ensure you were not disturbed by the group however the communication to you in regards to the... More

Ithaca, New York
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 11, 2014

We stayed as a hockey group with another four teams over the weekend and had a wonderful time. The staff was alway accomodating from opening the door, check in, bag delivery to the restaurant to security folks. Its quite the hotel as a private brand in the middle of Fairport and is easy to get to with many restaurants and... More

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Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear moppiesue, Thank you for sharing your experience on Tripadvisor.com. I am glad to hear that you found our staff extremely accomodating and efficient. In regards to your comments about our convenient location we are located just minutes from prime shopping centers and excellent restaurants, so it is great to hear you enjoyed the local area. I greatly appreciate your... More

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Additional Information about Woodcliff Hotel and Spa

Also Known As:
Woodcliff Hotel
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff
Address: 199 Woodcliff Drive, Fairport, NY 14450
Phone Number:
Location: United States > New York > Finger Lakes > Fairport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Fairport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Official Description (provided by the hotel):
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 
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