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Woodcliff Hotel and Spa

Certificate of Excellence
199 Woodcliff Drive, Fairport, NY 14450
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Woodcliff Hotel and Spa
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242 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (242)
  • Mar-May only
    (52)
  • Jun-Aug only
    (78)
  • Sep-Nov only
    (61)
  • Dec-Feb only
    (51)
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Toronto, Canada
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed here in June with my daughter, whose soccer team was participating in a local tournament. There were seven other teams booked into the hotel over the weekend, in addition to a wedding or two so it is a busy, bustling hotel with occasional lengthy waits for the two elevators. The pool was also overwhelmed with little soccer girls... More 

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Rochester, New York
Level Contributor
48 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My husband and I went to Woodcliff for massages (my first experience) in celebration of our anniversary. I chose the hot stone massage which was nice and relaxing. My husband had the deep tissue massage which he said he was pleased with. My masseuse did a wonderful job but I wish they would've offered the use of essential oils. Just... More 

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dublin
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I must recommend this hotel- a very homely hotel I had the pleasure of staying here over a 3 day period when I was in the us for business. Large rooms, friendly staff, excellent breakfast. Special mention goes to our driver who regaled us with his experiences in Ireland! Would recommend if you are in the Rochester area and don't... More 

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Austin, Texas
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a spacious room with a magnificent view of green hills and trees. The room had a refigerator, microwave, and coffee maker. The stall shower was large but I missed not having a safety bar. Everyone was welcoming and pleasant to deal with. There was a fire alarm due to an overheated hair dryer and each guest received a... More 

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Serena B, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Pearlm484, Thank you so much for you 4-star TripAdvisor review. I'm so glad that you enjoyed yourself during your stay with us despite the fire alarm that of course went off while it was pouring rain outside. The safety of our guests is always of the utmost importance to us, so I thank you for your understanding. We hope... More 

Auburn, New York
1 of 5 stars Reviewed 6 days ago NEW

When you first enter, the actual building is beautiful, as is the room. However, things rapidly go downhill as you start to access services. I ordered room service the first night and it was lovely, great food and acceptable service. The next evening I did the same thing, however, the food was served on absolutely filthy dishes, no napkin, silverware,... More 

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Albany, New York
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is located on the top of a hill overlooking a golf course and a nature preserve. The room I stayed in was a standard room and was spacious with high end linens and furnishings. It was equipped with a mini fridge, coffee maker with Starbucks coffee, a love seat, chair and desk. No matter which way your room... More 

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Serena B, Manager at Woodcliff Hotel and Spa, responded to this review

Dear James_the_walker, Thank you so much for your 5-star TripAdvisor review. I'm so glad that you were here on business but enjoyed yourself so much that you extended your stay. Perhaps, next time you're in town, you will be able to bring your golf clubs so you can get some golfing in. Just a minor correction on our golf course,... More 

Toronto, Canada
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful location, views, and grounds. Friendly and attentive staff, free valet is a bonus. wish we had more time to play a round of golf. Rooms were relatively clean, could be better. Lots of variety for food and shopping near by, will defiantly return!

Was this review helpful? Yes
Serena B, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Pat_ro2014, Thank you kindly for your 4-Star TripAdvisor review! I'm thrilled you had a great stay with us. Hopefully next time you are here you will have a chance to enjoy some golfing, as it looks like you missed it this time around. Enjoy your holiday weekend. Warm regards, Serena Barry More 

Farmington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I would recommend for anyone looking for a getaway. Great food. Live music. Immaculate rooms everyone very attentive to detail. Onsite spa is excellent. Many services available. Luxurious from start to finish.

Was this review helpful? Yes 1
Serena B, Manager at Woodcliff Hotel and Spa, responded to this review

Dear David & Kathy V, Thank you so much for your 5-Star review! I'm thrilled that you had such a wonderful time during your stay with us. We sure hope to see you soon. Enjoy the holiday weekend! Warm regards, Serena Barry More 

Cardiff, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed for six nights this visit and the overall level of service had improved compared to our previous visits. Staff were friendly and helpful which made our stay very enjoyable. We had a room on sixth floor with great views back towards Rochester city. Restaurant and bar has good food and beverages and is reasonably priced.

Was this review helpful? Yes
Serena B, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Stuart P, Thank you so much for your 4-Star TripAdvisor Review! We are delighted you stayed with us again and that this experience was even better than last time. We hope to see on your next travels through town. Thank you again. Warm regards, Serena Barry More 

Macungie, Pennsylvania
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We came to this hotel as part of a wedding party. The facility appears to be reasonably well maintained. The room we had included a king size bed, a pull out sofa and a small refrigerator. The bathroom is on the small side but clean, marble counters and shower walls and well constructed. The in-house restaurant is a problem. It... More 

Was this review helpful? Yes 1
Serena B, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Pncboy85, Thank you for taking the time to review us on TripAdvisor. Your feedback is very important to us as it is always used as a tool to improve our operation. It is our goal each and every day to ensure our guests have an exceptional stay, so I do apologize that you experienced some housekeeping issues while you... More 

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