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Woodcliff Hotel and Spa

4.0 of 5 199 Woodcliff Drive, Fairport, NY 14450
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Certificate of Excellence 2014
Woodcliff Hotel and Spa
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Woodcliff Hotel and Spa
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203 reviews from our community

Traveler rating
    124
    51
    18
    6
    4
See reviews for
51
62
10
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
  • All months
    (203)
  • Mar-May only
    (33)
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  • Dec-Feb only
    (51)
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Rochester, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I brought my three daughters to the Woodcliff for a spa overnight to celebrate middle daughter's 18th birthday. The staff was wonderful and they went out of their way to make my girls feel like princesses. As a busy mom of 8, I really enjoyed the spa and the time to focus on the girls. The food and service was... More 

Was this review helpful? Yes
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Mary Lou R, Thank you for sharing your feedback on Tripadvisor and especially for the 5 star review. I am glad to hear that your family enjoyed the Birthday Celebration! Our staff prides themselves on providing exceptional service so your positive comments in regards to the staff are greatly appreciated. We hope to see you again in the near... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I were supposed to head down to Florida during the winter break- but we never made it due to cancelled flights. So, we decided an overnight at our local hotel might be fun. When I explained the situation to the reservation desk, they went out of their way to find a room with a view for us.... More 

Was this review helpful? Yes 1
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Joanne L, Thank you for sharing your feedback on Tripadvisor. I know it must have been very disappointing that the Florida Trip was cancelled but it is great to hear that you enjoyed your Staycation at the Woodcliff Hotel and Spa. The live music is offered 5 days a week in Horizons Lounge and is definitely a great amenity... More 

Naples, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I had planned to stay at the Woodcliff Hotel for three nights. Unfortunately, I had a mishap and had to have emergency surgery. Our stay was extended for another ten days. The entire staff was absolutely great and very accommodating. They went out of their way to make certain that we had everything we needed. They drove... More 

Was this review helpful? Yes
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Nancy G, We greatly appreciate your feedback and especially the 5 Star Review. I am so happy to hear how caring and accommodating the Woodcliff Staff was especially given the emergency situation. I hope that you make a fast and healthy recovery. We look forward to seeing you again in the near future. Sincerely, Jeffrey DiTondo More 

Rochester, New York
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

We went to Spa Elan for a couple's massage. The facilities seemed high-end, but were very cramped (i.e., bathroom door barely scraped the toilet seat, narrow hallways, small changing area). The lighting in the room was a bit too bright on one wall (the wall I was closest to). The masseuse was okay. First, she called me by the wrong... More 

Was this review helpful? Yes
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Leann L, Thank you for taking the time to share your feedback. I have shared your comments with our management staff and are addressing your concerns immediately. We consistently strive to provide exceptional service and will continue to utilize guest feedback to improve. Sincerely, Jeffrey DiTondo More 

Los Angeles
Top Contributor
110 reviews 110 reviews
17 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A quick recap of pros and cons following my week-long stay: Pros: 1. The hotel staff were, for the most part, very good. Requests were generally handled professionally and with courtesy. 2. The hotel shuttles to nearby areas were a big. A special thank you to Abdi for the quality of service provided during our stay. 3. Located on a... More 

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Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Inavigator, Thank you very much for sharing your feedback on Tripadvisor. The staff at the Woodcliff Hotel and Spa prides themselves on providing Extraordinary Service. I have shared your comments in regards to the Friendly Service with the team. I have also addressed your comments in regards to the guest room configuration with the Management Team. We hope to... More 

Region of Waterloo, Canada
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Wanted to spend a few days at a hotel in a scenic location with a pool. Unfortunately, the pool was "meh" and the room was old (popcorn ceiling old). It felt like this town was struggling with tourism, and this hotel was really showing its age.

Was this review helpful? Yes
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Stephanie L, We appreciate you sharing your feedback in regards to your most recent visit. The Woodcliff has undergone recent room renovations and strives to provide the utmost in accommodations. Sincerely, Jeffrey DiTondo More 

Rochester, New York
1 review
2 of 5 stars Reviewed 2 weeks ago

We booked a special overnight package, that included the room, a bottle of wine and chocolate truffles, and breakfast in the morning. We were billed for someone else's in-room dinner, when we didn't even check in until 9pm. I had to have them remove it from the bill. We didn't receive our wine and chocolate, had to call the front... More 

Was this review helpful? Yes
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Rick R, We appreciate you sharing your feedback from your most recent visit. I sincerely apologize for the billing discrepancies as well as the service letdowns. I have shared your feedback with the Management Team and we are taking measures to improve upon our service levels and package amenities. Sincerely, Jeffrey DiTondo More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My girlfriend and I came in for the Valentine's Day package and were blown away with everything woodcliff had to offer! We came in for dinner with another couple and the menus was amazing! There were plenty of options that fit my girlfriend's diet. Kelsea was a great server and kept our wine glasses full. Dan Ambron also stopped by... More 

Was this review helpful? Yes 2
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Dvedro, Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and have recognized the individual associates mentioned. We hope to see you again in the near... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hubby and I decided to come here for a night away for a mini-babymoon. We were pleasantly surprised as they placed us in a suite room...#430. It is a very large sized room, nice TV near the bed, ample dresser drawer space, and a very comfortable King bed. Bathroom was larger than most with a very nice Jacuzzi tub (room... More 

Was this review helpful? Yes
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Beckwags10, Thank you for sharing your feedback from your most recent visit. I am glad to hear that you had a very comfortable stay and enjoyed your breakfast in horizons. I have communicated your concerns with the suite you occupied to our Management Team to address. We hope you will choose the Woodcliff for future visits. Sincerely, Jeffrey DiTondo More 

Rochester, NY
Top Contributor
147 reviews 147 reviews
18 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've been waiting to stay in the Ontario Suite of the Woodcliff Hotel after first learning about it over 15 years ago. It was my GF's birthday and I thought this the perfect opportunity to surprise her with a stay in the Ontario Suite. I tried first to make a reservation through the Woodcliff Website but the Ontario Suite was... More 

Was this review helpful? Yes 1
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Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Drive, Fairport, NY 14450
Phone Number:
Location: United States > New York > Finger Lakes > Fairport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff

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