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Woodcliff Hotel and Spa

4.0 of 5 199 Woodcliff Drive, Fairport, NY 14450
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Certificate of Excellence 2014
Woodcliff Hotel and Spa
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Woodcliff Hotel and Spa
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194 reviews from our community

Traveler rating
    120
    49
    15
    5
    5
See reviews for
50
56
10
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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East Amherst, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Nestled away in the quiet countryside, the Woodcliff is a wonderful surprise. We have stayed the past two summers while attending our daughter's softball tournament in nearby Webster, NY. The girls enjoy every moment of our time there. Ask for a room on the backside of the property for a view of the pool, grounds and valley beyond rather than... More 

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Rochester, New York
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We were disappointed with our stay at the Woodcliff. We were there for one night as part of an anniversary staycation. First, we booked a couples massage at the spa and did not find it too relaxing. The relaxation room was right off the reception area, so there was a lot of noise due to the lack of separation. The... More 

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Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Love2Travel2food, Thank you for taking the time to share your feedback. I am glad to hear that your guest room was clean and the massage you received was enjoyable. I wanted to offer my apology for the inconvenience you experienced due to noise from other guests. I have also taken immediate action to ensure that the lighting in the... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

We've stayed at Woodcliff several times in the past and looked forward to our weekend in Rochester for a family event. The most outstanding part of the stay was the rooms, clean and comfortable. The Executive housekeeper was exceptionally helpful. I couldn't get the wifi on my itouch and he went out of his way to help me. He moved... More 

Was this review helpful? Yes
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Danial C, Thank you for sharing your feedback from your most recent visit to the Woodcliff Hotel and Spa. It is great to hear that you had such a positive interaction with our Executive Housekeeper and that your experience was "Outstanding". We hope to see you again in the near future. Sincerely, Jeffrey DiTondo More 

Lewiston, Maine
Contributor
20 reviews 20 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Don't let the outside of the building fool you as it looks institutional and not at all like a hotel/spa. The staff at the front desk and Andy at the bar were all excellent. The bird prints all through the building are gorgeous. If you're a light sleeper, ask for an odd-numbered room as the even-numbered rooms face the highway... More 

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Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Majorie L, Thank you for sharing your feedback on Tripadvisor! It is great to hear such wonderful comments in regards to our staff. They take great pride in providing exceptional customer service and appreciate hearing the feedback directly from our guests. I have also shared your comments in regards to the excellent quality of the Food and Beverage with... More 

Hamilton, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed during Rochester Volleyball CanAm tournament and this was a recommended hotel. Well worth the money and facility was great. The spa was available for those who wanted something more than just the tournament. Highly recommend the facility.

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Penfield, New York
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently stayed in the Art Deco suite, it was awesome. The location sits on a hill so having so many windows provided for a very pleasurable viewing experience. At one point we looked out to a group of deer grazing. The jacuzzi was a great size, everything worked without a hitch. If I had to choose my favorites I'd... More 

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Greece, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I am a business owner within the state of New York, and contacted this hotel to make reservations. My room was in excellent condition, and the services were wonderful. In addition the food exceeded my expectation! I enjoyed my stay and would highly recommend this hotel to everyone.

Was this review helpful? Yes 1
Rochester, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

With two teenage granddaughters and eleven year old grandson, my wife and I booked the Platinum Package for New Years Eve and day at Wood Cliff. The entire experience was fabulous. The most outstanding part of the stay was the Horizon's Restaurant. I have extensively traveled the globe dining at the finest establishments. Simply stated, our dinner New Years eve... More 

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Rochester, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I had the most wonderful stay at Woodcliff Hotel and Spa. The moment we approached the front desk the two employees, "Colleen," and "Helen lou" treated us like celebrities. We were even offered us to upgrade to a suite! We had a party down the street at Casa Larga to attend that evening and we were so... More 

Was this review helpful? Yes 1
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Natalie M, Thank you for sharing your feedback on Tripadvisor and especially for the 5 Star Review. It is great to hear such positive comments in regards to the accommodating nature of the staff. I have shared your positive comments with Helenlou, Colleen, and Peter and have recognized each associate for a job well done. We look forward to... More 

Niagara-on-the-Lake, Ontario, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

THE WOODCLIFF INN & SPA NEW YEARS EVE EXPERIENCE WAS FANTASTIC. The Hotel ambience and experience was amazing, the service was exceptional. We had stayed here before and decided to return for New Years Eve for two days - all went very well. The music in both the lounge and the ballroom were excellent. The service in both the bar... More 

Was this review helpful? Yes
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Paul D, It is so great to hear that you had a memorable NYE experience at the Woodcliff! I have shared your comments in regards to the service from the staff with our team and have recognized PK for her outstanding customer service. We hope that you will chose the Woodcliff again in the near future for your accommodations.... More 

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Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Drive, Fairport, NY 14450
Phone Number:
Location: United States > New York > Finger Lakes > Fairport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff

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