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All 4 Elmsford hotels

Extended Stay America - White Plains - Elmsford

2.0 of 5 Hotel   |   118 West Main Street, Elmsford, NY 10523
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64%
Ranked #3 of 4 hotels in Elmsford
A recent review
3 of 5 stars Reviewed June 23, 2014
LeeTheHypnoCoach Nelliston, New York
  • Overview
  • Reviews (68)
  • Photos (18)
  • Amenities
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  • Room tips (10)
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68 people have reviewed this hotel

Traveler rating
    33
    10
    10
    4
    11
See reviews for
12
5
13
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

If you plan on staying here, do not expect to have your room cleaned on the day you request. Our room has been skipped almost every week we have expected a weekly cleaning. I would call down and find out our day was changed and promised to be cleaned the next day. Still no cleaning, this went on for days!... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

Thank you for taking the time to write a review of your experience. We are so disappointed to hear about the difficulties you have experienced with our housekeeping services. We will be working with our front desk staff and our housekeeping team to ensure that your experience is not repeated. Please accept our most sincere apologies. Thank you again for... More

Bogota, Colombia
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Read recent reviews with Managers responses and seems like that's all they are. The elevator from the parking lot is still broken. You can only use one stairway in the garage because they are working on the other one. It's been pouring rain and there is no way to get to the parking lot without getting wet. AC in 3... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

Dante - We have just received your review of your recent stay here with us and we wanted to take a moment to personally respond. The concerns you have brought up are important to us, as we use them to help train our team. We apologize for the issues you experienced during your stay. We know we were experiencing television... More

Nelliston, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 23, 2014

This was a reasonably good place to stay. I used online booking and had inadvertently paid more than i would have paid checking in on my own. That was unusual. My booking company made good on the difference. It was frustrating and it was an annoying waste of time, so if it is the last minute, check with the hotel... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that our parking garage elevator wasn’t working during your stay. As this hotel’s manager, I can assure you that I am working to have our parking garage elevator repaired to ensure your experience is not repeated. I... More

Fort Myers, Florida
1 review
2 of 5 stars Reviewed June 10, 2014

I recently stayed in this hotel for a surgery that I was having. Before I booked the hotel I was told that there was a complimentary shuttle to and from the Westchester Airport(HPN), upon my arrival, I called to have the shuttle come pick me up only to be told that the shuttle did not go to HPN and that... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

Gabriel - Thank you for your recent review of your stay here with us. I do apologize that our shuttle schedule was not communicated to you properly and that you had to move rooms. I can assure you that we are working to ensure information about our shuttle is correct moving forward and that the issues you experienced with different... More

Massachusetts
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 2, 2014

I had to sign a statement saying I understand this is a non-smoking property so I was a bit peeved when we got to the room and it reeked of cigarette smoke. The staff was friendly and gave us another room which also smelled a bit stale, but not smokey, so we opened the windows and hoped for the best.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you found your room to be quiet and comfortable. Still, I apologize that your room smelled like smoke; however, it's great to hear that our staff was able to move you to a new room. As well, I apologize that you were not... More

1 review
5 of 5 stars Reviewed March 26, 2014

With my job I travel a lot. Sometimes more then I would like. So when I choose a hotel I want something that makes me feel as if I am at home even tho I am not. The extended stay america in elmsford ny definitely gets two thumbs up in my eyes. Everyone on there staff was extremely nice and... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - White Plains - Elmsford, responded to this review

Thank you for taking the time to write a review of your stay. I am happy to hear that you enjoyed our hotel and the service our staff provided. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We look forward to hosting you... More

Syracuse, New York
1 review
5 of 5 stars Reviewed March 10, 2014

I stayed at this location for two weeks. The staff are friendly and helpful. This hotel has a very good location, not only close to NYC, but very convenient to access any other westchester attractions, etc. I began to call it home, while we lived here for the two weeks. I would return here again to stay knowing what to... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - White Plains - Elmsford, responded to this review

The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed our hotel and the service our staff provided. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

Beaverton, Oregon
Contributor
18 reviews 18 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 13, 2014

Staff was very friendly and helpful, even going so far as to make suggestions on close places to shop when my luggage was delayed for two days during my 5 day trip. The room was comfortably laid out and having the amenities of a kitchen was quite nice. Though there is no restaurant onsite there are several decent places to... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

Nicole - I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry for the level of cleanliness in your room. As this hotel's manager, I can assure you that your comments have been addressed with the staff and we are working to enhance our cleaning procedures moving... More

Elmsford, New York
1 review
5 of 5 stars Reviewed February 7, 2014

I checked into this property on the 22 Jan 2014 and stayed 2 nights. The staff were very courteous and extremely pleasant. They even followed up and checked with mee if everything was alright. I had a very functional grab & go breakfast which is more than filling. The rooms were very clean where I could even cook my own... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed your fully equipped kitchen and our grab-and-go breakfast. As well, I am happy that you found our staff to be courteous and pleasant during your stay with us. We look forward to having you visit with us again in... More

White Plains, New York
2 reviews
5 of 5 stars Reviewed December 26, 2013

Janet G... Friendly staff, decent stay for the rate, quality, clean through out, didn't see stains or chips anywhere, quiet on the 6th floor, close to town/markets. I think you get more for your buck with all the amenities and it's pet friendly! Good Wi-Fi and decent coffee in the lobby. Staff is great. Housekeeping is good, Coffee at 6:45am... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful comments about our staff and hotel. I am proud of our team for making your stay a memorable one. We have improved our free Wi-fi and introduced our new free grab-and-go breakfast. Thank you again for sharing your comments with us. We look... More

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Additional Information about Extended Stay America - White Plains - Elmsford

Address: 118 West Main Street, Elmsford, NY 10523
Phone Number:
Location: United States > New York > Westchester County > Elmsford
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Extended Stay America - White Plains - Elmsford 2*
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Also Known As:
Extended Stay America White Plains / Elmsford Hotel Elmsford
Extended Stay America Elmsford
Extended Stay Elmsford
Extended Stay America - White Plains - Elmsford NY - Westchester County

18 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
136

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