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Extended Stay America - White Plains - Elmsford

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118 West Main Street, Elmsford, NY 10523
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Extended Stay America - White Plains - Elmsford
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Extended Stay America - White Plains - Elmsford
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42 reviews from our community

Traveler rating
    21
    3
    7
    5
    6
See reviews for
8
6
6
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We were very happy with our stay at Extended Stay America, White Plains-Elmsford NY. The hotel is very clean and the personnel could not have been nicer. They always treated us with a smile. Although the hotel was close to totally booked, it was always quiet.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

Thank you for your positive review of our property. I am so pleased you had a great experience with us and that our staff provided you with friendly and accommodating service. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

Very satisfied with my stay at Extended Stay Ameria @ Elsmsford, white Plain, NY. Excellent services and very warm staff. Recommending for people visitng elmsford, tarrytown, sleepy hollow and nearby town for work or business, nice rooms with good kitchen.

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Orlando, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

Being in the travel industry, it requires me to stay at many different hotels. This by far is one of the cleanest and most customer friendly places I've stayed at in Westchester County. The front desk staff and the General Manager were very friendly, they even assisted me in finding transportation back to JFK. Highly recommend this location to everybody.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. We are so pleased to hear that our hotel was the cleanest and most customer friendly hotel you visited in Westchester. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay... More 

Albany, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is not bad at all. I've stayed almost everywhere in New York and this place is pretty decent. but the thing that makes it better than the rest is its manager Frank Muradov.. He will do whatever it takes to make your stay good!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

The staff and I read your review, and would like to thank you for writing such a great things about our staff and hotel. I am glad to read that you were pleased the customer service you received and that we were able to provide you with a comfortable stay. Thank you for choosing Extended Stay Hotels. We hope to... More 

White Plains, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

From the moment that i arrived the staff has been nothing less than exceptional at meeting my needs and requests. Both the manager (Frank) and asst. manager (Chris) are extremely hands on and personable. I have stayed at a lot of hotels and typically have to request a manager when you need to speak with one. Here, they are not... More 

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Noida, Uttar Pradesh, India
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you are visiting Elmsford or nearby for work, want to stay and cook... this is the best place for you to stay in spacious rooms, with kitchen and all amenities. we enjoyed staying here.. staff is friendly, and they offer complimentary b/f too. Thanks...

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

Thank you for your great comments about your recent stay with us. I truly appreciate your kind comments regarding the convenience of our location, friendly staff and fully equipped kitchens. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Fresno, California
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

When I come to visit family I always stay here . The staff is awsome knw u by name make sure u have everything u need very friendly very welcoming Dasia n Frank the manger are always helpful great experience every time

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our helpful and friendly staff. I am thrilled they provided you with a great stay! Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Mahopac, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

I just want to say you have a wonderful Team of Employee’s This morning I was greeted with smiling faces and presented with beautiful breakfast in the lobby area. Plus, My room was perfect it was nice and cozy. I slept very well.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

The team and I appreciate your wonderful remarks. I am proud of our staff for providing you with excellent customer service and great stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have been here from October 2014 - March 2015. It was a good stay indeed. The staff is quite attentive to your every need and quick to remedy things that needed attention. However, the mini GYM needed a much needed equipment update. Otherwise, I do recommended it for those who are travelling at these crossroads. Thanks to all the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

Thank you so much for sharing your experience. We are so happy to hear that you enjoyed your stay with us and that our staff was attentive to your needs. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

1 review
1 of 5 stars Reviewed March 20, 2015

The HORRIBLE smell of the room hits you as soon as you open the door. I slept with the window open and the heat on full blast to get some air flow. Black hairs on the clean towels. Questionable stains on the carpet. I slept with my shirt covering the pillow because even the sheets smelled bad. I will never... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that you experienced cleanliness issues during your stay. To uphold our company’s high standards, I discussed your comments with our staff, and we will be inspecting all of our rooms daily to make sure each guest has a fresh and clean room. Thank you for sharing your experience... More 

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