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Holiday Inn Elmira Riverview

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760 E. Water St, 1 Holiday Plaza, Elmira, NY 14901
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Holiday Inn Elmira Riverview
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Holiday Inn Elmira Riverview
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120 reviews from our community

Traveler rating
    30
    45
    26
    8
    11
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43
24
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28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
14 reviews 14 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel is standard, clean and average, but the staff makes the difference. They're proactive, they saw that we had a toddler with us on our reservation. They booked a room far form the noisy reception hall (Karaoke night) and easy accessible area as well.

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Fort Edward, New York
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A quick business trip, stayed for a Friday and Saturday night. Room was clean and well maintained, the staff was helpful with everything, I even appreciated the phone call from the head desk asking if everything was OK. The in house restaurant was very nice and the meals were great.

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Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

Thank you for taking the time to review your recent stay with us. We are so glad you had a great visit and were able to enjoy our restaurant. Thank you for staying with us and we hope you will stay with us again when you visit the Elmira area!!!! More 

Utica, NY
Top Contributor
329 reviews 329 reviews
45 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed February 4, 2015

Very nice Holiday Inn. Room was very clean and updated. I found the staff to be very friendly and accommodating. Location was quite good as well. Had to stay here while traveling for business purposes, but I would definitely return when going to Elmira.

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Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

Thank you for taking the time to review your recent stay at our hotel. We are so glad you had a great visit and plan on staying with us again, we look forward to it!!! More 

Wolcott, New York
Contributor
19 reviews 19 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 19, 2015

Stay here every time I go to a Elmira Jackals game. Sheila the GM loaned my wife her personal kindle charger; never asked for a name or room #. Melissa at the front desk always helpful with a smile with questions asked. They are what makes this hotel special. Rooms are large and clean. Close to downtown.

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Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

Thank you for your nice comments regarding our hotel and staff. Guest satisfaction is very important to us and we are glad that we were able to exceed your expectations. We really appreciate you staying with us and look forward to your next trip to Elmira!!! More 

MANSFIELD
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 12, 2015

I was pleasantly surprised with our stay here. The room was updated and really clean. The all inclusive package was a great deal for the New Years Eve Party. The staff, waitresses and food were excellent. If you are looking for a good time and great valve this is the place to stay for New Years Eve.The package deal included... More 

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Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

We appreciate your sharing your comments with us and are very pleased you enjoyed the New Year's Eve Package and found it to be a great value!!! Thank you for staying with us and we hope to see you again next year!!! More 

Washington, Pennsylvania
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 10, 2015

The hotel staff at the front desk is exceptionally helpful. The rooms are a good size, and the hotel offers a nice view of the Chemung River. The hotel is very close to the main highway, so if you want to sightsee or are visiting someone locally, you can get there with realative ease.

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Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

Thank you for taking the time to review our hotel. We are glad we were able to meet your needs and make your stay pleasant. Thank you for the nice comments about our staff, we will definitely share them. We appreciate you staying with us and hope you will come back again when you are in the area!! More 

Watkins Glen, New York
Contributor
13 reviews 13 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 25, 2014

The youngest son wanted to stay at a hotel for Christmas, since he thinks it is a big deal, so I decided to find one with an indoor pool. The Holiday Inn was perfect for what we were looking for on this occasion. The price was acceptable and the staff was very friendly. The pool hours were cut back for... More 

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Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

We are so happy we were able to accommodate you for a nice Christmas stay, and your son enjoyed his special holiday trip!!! We are so glad that you found the beds and the pillows exceptional!! We hope that you will stay with us again soon!!! More 

Oneida, NY
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 15, 2014

Ironically, there is a berm that blocks the view of the river from the first floor. That aside, this was a good value. Check-in was smooth and efficient. The room was clean, comfortable and nicely furnished (included a refrigerator and microwave) although a more comfortable chair would have been appreciated. Free Wi-Fi was a nice feature. There is a coin-operated... More 

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Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are so glad that our property met your expectations and you were able to enjoy our restaurant and other amenities. Thank you for staying with us and we hope you will stay with us again in the future. More 

Washington DC, District of Columbia
Contributor
19 reviews 19 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 10, 2014

We were passing through the area and Elmira had better prices than Ithaca hotels, so we opted to stay here. Everything was fine, but we recently stayed at a different Holiday Inn Express and had a much better experience. Here, the rooms felt a little old and dirty. There was popcorn and an old cough drop right under our bed... More 

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Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

We appreciate you taking the time to bring these matters to our attention. We take all guest feedback very seriously and it helps us to make every experience in the future better. I hope next time you are in the area you will give us a chance to exceed your expectations. More 

Senior Contributor
24 reviews 24 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 29, 2014 via mobile

This Hotel has been remodeled and offers a great stay in downtown Elmira. The price is reasonable. It is very convenient to I86 and local attractions. They get incoming sports team busses but never a problem. It's great for Elmira College events and theatre at the Clemens Center.

Was this review helpful? Yes
Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

We are so glad you enjoyed your stay and it provided you with everything you needed and that our staff was welcoming. We really appreciate you choosing to stay with us and hope you will come again soon!!! More 

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