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Holiday Inn Elmira Riverview

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760 E. Water St, 1 Holiday Plaza, Elmira, NY 14901
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Holiday Inn Elmira Riverview
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129 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Up to date hotel with a friendly helpful staff. Room was comfortable and well appointed. Clean and new. We requested a room with a view of the river, which the staff was able to accommodate. Did not particularly care for the voucher for breakfast which was $10 per person limited to two people. We were three people with a child... More 

Was this review helpful? Yes 1
Cary, North Carolina
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

After reading a few reviews on local hotels, I was braced for a couple not too pleasant nights and was glad to be wrong. The rooms were clean and quiet. The staff pleasant and ready to serve. Two small maintanence issues came up during our stay and I let the front desk know that they did not need to address... More 

Was this review helpful? Yes
Sheila T, Front Office Manager at Holiday Inn Elmira Riverview, responded to this review

Thank you so much for taking the time to tell us how great your stay was, we love to hear feedback from our guests! Our staff takes great pride in their work and do their best to please guests. We greatly appreciate you staying with us and hope to see you again soon! More 

New York City, New York
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've been grading hotels on a scale of 1 to 5 in six different categories: Customer Service, Room Presentation, Room Functions, Sleep Quality, Bath, and Extras. Hope it helps! Customer Service: (5) Every front desk employee was incredibly friendly and helpful. Same for housekeeping staff who seemed to make a point of greeting me with a 'hello, how are you'... More 

Was this review helpful? Yes 1
Sheila T, Front Office Manager at Holiday Inn Elmira Riverview, responded to this review

Wow, thank you for this outstanding review! We can't thank you enough for the time and effort you have put in to giving us all of this feedback! Our number one goal is guest satisfaction on all levels and our employees take great pride in their work. All of your comments and suggestions will be taken into great consideration for... More 

Denton, Texas
Level Contributor
181 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 4 weeks ago

While traveling in the area to visit family, we booked a night here, as it was close to Waverly. We got into town later than we wanted, found the hotel with no problems at all. Decided to go for food prior to checking in. Found our food, headed back to the hotel. Bonus for me, as an IHG rewards member,... More 

Was this review helpful? Yes 1
Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

Thank you so much for the very nice review. It is our pleasure and desire to make every guest feel welcome and at home in our hotel. We are glad that we were able to provide that for you!!! I will make sure we share all your positive comments with the staff. We are sorry you missed out on the... More 

Easton, Pennsylvania
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 26, 2015

We stayed at this hotel near the Easter Holiday. The Hotel Clerk could not have been more helpful and courteous. Rooms was nice and clean. Great Value. We are members of Holiday Inn club so we got $10 dollars off each breakfast (up to 2 persons). It is only a few minutes right off Route 17 (87). Hotel is not... More 

Was this review helpful? Yes
Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

We really appreciate you taking the time to share your very nice feedback with us. Guest satisfaction is very important to us and we are very happy that you had a good stay with us. We appreciate you staying with us and hope we will see you when you are in the Elmira area again!!! More 

Milford, ct
Level Contributor
271 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
2 of 5 stars Reviewed May 18, 2015

I usually love hotwire because they get me the best around but this time not so much. We arrived very late to area of sketchy housing projects and the parking lot was empty so we where surprised when we where given a room far from the lobby. We got all our luggage to our room (no cart or help). We... More 

Was this review helpful? Yes
Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

Thank you for sharing your feedback with us regarding your recent stay. Guest satisfaction is very important to us and we take all guest feedback very seriously. We will definitely follow up on all your comments to improve our hotel. We appreciate your kind comments about the staff and will share that with them. Thank you for staying with us. More 

Travelers are raving about these Elmira hotels

Connecticut
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 15, 2015

Nice, clean, friendly staff, quick and easy. No complementary hot breakfast. Allows dogs. Our key to picking this hotel. Distance from the front desk to the far distant rooms was down a hallway like I'd never seen before. But parking way down there was easy and well lit.

Was this review helpful? Yes
Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

Thank you for taking the time to review our hotel. We are sorry you had trouble finding us with your GPS, we will definitely follow up on that. We are glad that you were able to enjoy your stay and bring you pet with you!!! Thank you for staying with us and we hope you will stay again soon!! More 

Syracuse, New York
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed April 30, 2015

I just spent a night at the Holiday Inn for business. The staff was fantastic and my room was adequate. The walls are thin though...I heard above and below my room. Plus, when the room doors shut they are incredibly loud. This kept me up until 11pm...wanted to be asleep before 10.

Was this review helpful? Yes
Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

Thank you for sharing your comments with us regarding your recent stay. I apologize that the noise kept you from getting to sleep as early as you wanted to. Guest satisfaction is very important to us and we appreciate any and all feedback. We will use your comments to try to improve our hotel for future guests. Thank you for... More 

Kansas City, Missouri
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 3, 2015

I echo the other reviews that describe the hotel as standard and clean with a friendly and accommodating staff. The people made the stay so much more enjoyable! Easy access to highway was key for me as I needed to travel to Sayre, Corning and Ithaca. This location is central to all three.

Was this review helpful? Yes
Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

Thank you for taking the time to review your recent stay with us!!!! We are so glad that our people made your stay so great and that our location was convenient for your business trip. We appreciate you staying with us and hope you will stay with us again when you return to our area. More 

Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 21, 2015 via mobile

The hotel is standard, clean and average, but the staff makes the difference. They're proactive, they saw that we had a toddler with us on our reservation. They booked a room far form the noisy reception hall (Karaoke night) and easy accessible area as well.

Was this review helpful? Yes
Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review

Thank you for sharing your feedback. We are so glad that our staff was able to exceed your expectations. Thank you for staying with us and we hope you will stay with us again!!! More 

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