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All 3 Elmhurst hotels »

Pan American Hotel

3.0 of 5
79-00 Queens Boulevard, Elmhurst, NY 11373
Hotel amenities
Pan American Hotel
Ranked #1 of 3 hotels in Elmhurst
3.5 of 5 stars 1006 Reviews
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1,006 reviews from our community

Traveler rating
    200
    455
    244
    71
    36
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Families
132
 
Couples
187
 
Solo
53
 
Business
44
 
What travelers say
  • Very good(10)
  • Free shuttle(9)
  • Friendly and helpful(8)
  • Queens Blvd(6)
  • Great value(6)
Date Rating
South Africa
Top Contributor
57 reviews 57 reviews
Reviews in 43 cities Reviews in 43 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed May 23, 2012 NEW

I've stayed here for years whenever we visit the USA from South Africa. And I have always loved the hotel. Convenient to Manhattan, subway, shops, and well priced. but this year there was just such an indifference among the front line staff. And I see from the other reviews I'm not alone in feeling this. We booked in on a... More

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Joel Butnick, General Manager at Pan American Hotel, responded to this review
May 24, 2012

Please accept our apologies and personally convey regret over your displeasure with our Guest Service Agents lack of responsiveness. We place top priority on attentive Service and having you as a satisfied repeat customer is paramount. Your report has been circulated to all of our Agents and Receptionists with my mentoring comments. Given your early flight arrival, unfortunately, there were... More

Palma de Mallorca, Spain
1 review
4 of 5 stars Reviewed May 16, 2012

This was the second time in two and a half years that We went to the Pan American. The location is excellent, you have the subway walking no more than 10 minutes, a mall center so near too, restaurants...Queens is so secure, so don't worry about this. The staff at the hotel is so kindly, helpful and very good professionals.... More

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Oxford, United Kingdom
Senior Contributor
29 reviews 29 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 15, 2012
1
person found this review helpful

I think average sums up this hotel, the rooms were ok but nothing special, the customer service was lacking. The "bell captain" was more interested in talking on his mobile than helping me. I left my jacket on the sofa in reception (my fault) and someone walked off with it but no one on reception seemed to care, particularly the... More

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Joel Butnick, General Manager at Pan American Hotel, responded to this review
May 23, 2012

Our apologies that your interaction with our Bell Captain was not to your satisfaction regarding misplacing your jacket on the hotel premises. Please be confident that this experience is contrary to normal staff encounters which usually are complimented and praised most often on this website. We do appreciate your 4 STAR ratings for Value, Sleep Quality and Cleanliness and look... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 11, 2012
1
person found this review helpful

Slightly outdated, rooms were average, bathroom average, staff were very helpful. Breakfast in their restaurant was nice and a decent price. Located on a main road, so very noisy when leaving and entering the hotel...nearest subway a 5-10 min walk, around half hour to get into the centre of New York, so price adds up of travel when going in... More

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Joel Butnick, General Manager at Pan American Hotel, responded to this review
May 23, 2012

Thank you for your high ratings on cleanliness and service. All of our price structures from room rates to breakfasts ( as you note) are designed to be affordable for the international traveler in this present economy. Dozens of guests have commented on this site, as to their satisfaction with the pricing and the big savings for added activites it... More

Montreal, Canada
1 review
4 of 5 stars Reviewed May 11, 2012

I have been going to NYC for many years. Six years ago I decided to try the Pan American hotel which was much more affordable. I've been staying there every year since. I drive down so I appreciate the convenience of on site parking. The subway is close and we never felt uncomfortable coming back at night. Great location. The... More

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Billingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 4, 2012
1
person found this review helpful

My wife and I stayed for one week at the Pan American. We had e-mailed before arrival asking for a room at the back of the hotel and as high up as possible to escape the noise of the very busy Queens Boulevards and the hotel night club. We were assigned room 634, which as at the back, facing the... More

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Brasil
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 3, 2012
1
person found this review helpful

We was a great surprise to use the Pan American Hotel. Those days with my wife in New York city, your hotel was a great pleasure to us. The room was clean and warm,it had a confortable bed and good sized. The room´s bathroom is very clean and shower´s water was warm, The persons of reception and of the call... More

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singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 3, 2012

It was my first trip to New York and I was lucky to have booked Pan American Hotel. It is a great value for money as it is walking distance to a subway, huge room and there is a great shopping mall nearby. The staff is cooperative and efficient. Free shuttle to hotel from LaGuardia airport. Will definitely stay here... More

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Toronto, Canada
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 2, 2012

If you are willing to walk about 6 short blocks to the subway and take a half hour subway ride to Manhattan, you could save a lot compared to staying in a similar hotel in Manhattan. If you want shopping in the area, there is also a good sized shopping centre not much further than the subway station. The hotel... More

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sarasota, fl.
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 1, 2012
1
person found this review helpful

Property is well kept up. Rooms are simple like a motel with fairly small bathrooms. Everything works find and our room was fairly quiet, although Queens Blvd. is a busy thoroughfare. Staff is friendly and cooperative, and apparently most have been employees of the hotel for a long time. The hotel has a nice pleasant vibe. They have upgraded most... More

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Additional Information about Pan American Hotel

  • Pan American Elmhurst
  • Pan American Hotel New York
  • Hotel Pan American
  • Pan American New York
Address: 79-00 Queens Boulevard, Elmhurst, NY 11373
Price Range: $$

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Pan American Hotel
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