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Extended Stay America - Syracuse - Dewitt

2.5 of 5
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6630 Old Collamer Road, East Syracuse, NY 13057
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Extended Stay America - Syracuse - Dewitt
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Best prices for: 1 room 1 guest
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A recent review
5 of 5 stars reviewed 2 days ago
Julie P Indianapolis, Indiana
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58 Reviews from our TripAdvisor Community

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    28
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed in East Syracuse on business for a full week. The staff was wonderful, helpful, friendly and had great senses of humor! The room was very clean, comfortable and spacious and fit our needs nicely. There was a nice grocery very close by and the staff gave perfect exact directions how to get there. It was so refreshing to... More 

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Greensboro, North Carolina
Level Contributor
91 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In a "dead end" area associated with corporate campus, surrounded by a wide range of hotels, this operation had very personable workers, their usual "free" breakfast of coffee, pre-wrapped muffins and a few other grab-n-go's, nice restaurants within walking distance. Only caveat -- as I'm finding with other Extended Stays: the "free" wi-fi barely constitutes wi-fi. I had difficulty with... More 

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Buffalo, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 28, 2015

I recently stayed at Extended Stay America in East Syracuse for business. I was pleased with the cleanliness of the room. The staff was also extremely friendly. However, I could hear every single noise, conversation, and bathroom experience in the neighboring room, along with all hallway noises. Other than that, I would highly recommend this hotel. It is well worth... More 

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Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know that you experienced noise issues during your stay. We are sorry for this issue, but are happy to read that we provided you with great customer service, a clean room and an overall comfortable stay. Once more, thank you for posting your review.... More 

Alexandria Bay, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 29, 2015 via mobile

Ok, hi (again) My T.A famileeee!😄 Now as a a rule, i don't do these, nor should i (be doing these updates that is)--as of yet. I say this because, it would seem to take away from the sanctity of the integrity for the review during (instead of after) the stay. Lol! This, from an observational view, I mean. The... More 

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Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

The staff and I read your review, and would like to thank you for writing such great comments about your stay with us. We are so happy to hear that you enjoyed your stay at the Extended Stay America in Syracuse, NY. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

Ottawa, Canada
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed March 29, 2015

I stayed here in March 2015 with my husband. The hotel is near carrier circle near a lot of other hotels. The staff are very friendly and welcoming, the rooms are clean and pet friendly! We loved having a kitchen to cook for ourselves and the morning breakfast was convenient. We felt that the price was fair for what we... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

The staff and I read your review, and would like to thank you for writing such positive comments about your stay with us. We are so happy to hear that you enjoyed our rooms and were able to take advantage of our fully equipped kitchens. I am thrilled that our staff provided you with excellent customer service! Once more, thank... More 

Ottawa, Canada
1 review
3 of 5 stars Reviewed March 23, 2015

I have to say that the staff was extremely friendly and the location was great!! I booked through Priceline but was a little disappointed. The hotel smelled a little like smoke. There was no fitness room which it stated on Priceline that there was a fitness room. The rooms are not junior suites, and the kitchen is not a full... More 

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Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The incident you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will do our best to make sure your experience is not repeated. We continually work to improve our hotel, so I really... More 

Potsdam, New York
Level Contributor
12 reviews
4 hotel reviews
3 of 5 stars Reviewed March 21, 2015

I was just in Syracuse for one night, but got a great priceline deal on this hotel. I went with it as it was generally well rated and was close enough to the places I wanted to visit. It was very easy to find, it is on a street that is a row of many chain hotels. There was plenty... More 

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Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

The staff and I read your review, and would like to thank you for writing a great review about your stay with us. Please accept our apologies that you experienced maintenance and noise issues during your stay. Still, we are happy to hear that we were able to provide you with a comfortable stay at a great value. Once more,... More 

East Syracuse, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 10, 2015

I work in the area a few times a year. This is my go to , no hassle place every time. It is not fancy. Just a hotel, but very convenient and at a reasonable price. Right off the thruway, near restaurants, room always cleaned, super friendly staff, and I always feel safe. A good stay at a good price.

Was this review helpful? Yes 1
Cottonwood, Arizona
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 26, 2014

The staff was wonderful, both the desk clerks and cleaning and maintenance. Very friendly and willing to go out of their way to satisfy any request or need. Don't expect much in the way of a continental breakfast, but there are small, high quality, inexpensive breakfast places nearby.

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1 review
2 of 5 stars Reviewed October 26, 2014 via mobile

The only benefit here is the location. If you are only looking for temporary housing for a week (2 at the most), it's not too bad of an option. However, at a rate of $1900 a month, it would benefit you to find a less expensive option. My non-smoking room and hallway consistently smelled like smoke, so much so that... More 

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