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Extended Stay America - Syracuse - Dewitt

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6630 Old Collamer Road, East Syracuse, NY 13057
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Extended Stay America - Syracuse - Dewitt
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69 Reviews from our TripAdvisor Community

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Kalamazoo, Michigan
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 10, 2015

My husband and I travel extensively, mostly on business, and from time to time we like to stay at ESA's when we feel the need for plenty of elbow room after being on the road all day. This property was no exception: clean, comfortable and spacious, all at a reasonable rate. The kitchen area had plenty of counter space, but,... More 

Helpful?
Thank PastTracks
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the inconveniences you experienced. Still, I am glad to read that you had a positive stay overall and enjoyed our spacious rooms. I’m thrilled that you found our hotel to be a good value! Once more, thank you for... More 

Amherst, Massachusetts, United States
Level Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed December 10, 2015

Stayed here on a late night "passing through" on I-90. Got a deal on a blinded travel site. Initially I was disappointed that this was the hotel that we got (previous stay in another Extended Stay was mediocre at best) - but... this was very convenient to I-90, easy to get to, clean, new carpet... no complaints!

Helpful?
Thank Pierre R
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that we were able to exceed your expectations and accommodate your needs with a comfortable stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

west Hempstead
Level Contributor
16 reviews
3 hotel reviews
4 of 5 stars Reviewed October 27, 2015

Traveling to check SUNY schools. Easy location. The room was clean and the front desk staff was awesome. Breakfast was basic packaged muffins, apples, granola bars, oatmeal coffee, etc. There was a kitchen and full (small) refrigerator in the room.

Helpful?
Thank travelerTricia
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I’m glad you enjoyed our convenient location as well as all the amenities our hotel has to offer. Once more, thank you for posting your review.... More 

Level Contributor
17 reviews
5 of 5 stars Reviewed October 26, 2015 via mobile

We came for a two day visit and the extended stay offered a cheap dael on priceline (30$ per night queen bed). We loved staying there-the staff were friendly and the rooms were clean and equipped with kitchen tools. The breakfast was really good (grab n' go) and there were even several type of fruits to choose from. All in... More 

Helpful?
Thank Reut B
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

Thank you so much for posting a review of our property. I am thrilled that we were able to accommodate your needs with a home away from home experience! I’m so glad to read that you enjoyed our grab-and-go breakfast as well as our friendly customer service. The staff and I would like to thank you again for posting your... More 

Columbus, Ohio
1 review
1 of 5 stars Reviewed September 14, 2015

Although we live relatively close to SYR Airport, since we were reaching SYR in the middle of a hot and muggy night, decided to stay near the airport to catch some sleep and to shake off some jet-lag. Turned out, this was NOT AT ALL the place for it. We checked in to the assigned room on the third-floor. The... More 

Helpful?
Thank Bart_Dude_614
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. Your comments were reviewed by our staff, and we will work to ensure we provide each guest with professional customer service... More 

Little Rock, Arkansas
2 reviews
3 of 5 stars Reviewed September 4, 2015

My stay was a place to sleep but I do have to say that there weren't any silverware or plates that is suppose to come in the room nor is there a coffee maker. The staff lied about having a printer for customer use...so there's no office center. The breakfast had old fruit on the oranges....only coffee, muffins, oatmeal and... More 

Helpful?
Thank Hlewziii
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Your comments were reviewed by the staff, and we will make sure we are... More 

Brookston
Level Contributor
133 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed September 2, 2015

This is a very nice Extended Stay and I would definitely stay again if I am back in the area. I was very pleased and had a very pleasant stay. Very clean, the staff is amazing.. Shari the manager goes above and beyond to make sure everything is right. During my stay, the hotel had a new roof put on.... More 

Helpful?
Thank mgwds1
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for... More 

Hazleton, Pennsylvania
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed August 1, 2015

Up to syracuse on business , I took this hotel through Hotwire and was not disappointed The desk clerk was very pleasant and easy to talk to . She gave me the kitchen tools which were clean a serviceable. I was able to cook my lunches and keep drinks cold . I liked having a nice countertop to work on... More 

Helpful?
Thank susansonamission
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I want to thank you for taking the time to post a review of your stay. We are so happy to hear that you enjoyed your stay at our hotel and that our staff provided you with friendly and accommodating customer service. I truly appreciate your kind comments regarding our fully equipped kitchens and spacious rooms. Once more, thank you... More 

ETOBICOKE
Level Contributor
3 reviews
4 of 5 stars Reviewed July 29, 2015

We stayed in East Syracuse the price was reasonable it is very clean staff very helpful and friendly they went above and beyond to make sure we were satisfied. The location is very convenient, they offer breakfast but it's nothing to be desired.

Helpful?
Thank ELAINE D
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I want to thank you for taking the time to post a review of your stay. I am so glad to read that you enjoyed our reasonable rates, clean rooms and convenient location. I truly appreciate your kind comments regarding our friendly and accommodating staff. Thank you again for posting your review. I do hope that you will return to... More 

Albany, New York
1 review
1 of 5 stars Reviewed July 23, 2015

DO NOT GIVE THEM YOUR DEBIT OR CREDIT CARD !!! I cancelled my reservation and my debit card was charged twice. I have called and spoken with 5 people who cannot help and they send me to "guest relations" where I have waited on the phone for over an hour total w 2 30 minute wait times and 15 minute... More 

Helpful?
Thank BonnieJo4784
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The incident you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will do our best to make sure your experience is not repeated. We continually work to improve our hotel, so I really... More 

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