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Extended Stay America - Syracuse - Dewitt

2.5 of 5
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6630 Old Collamer Road, East Syracuse, NY 13057
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1 room 1 guest
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Extended Stay America - Syracuse - Dewitt
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62 Reviews from our TripAdvisor Community

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Traveler rating
    28
    18
    7
    2
    7
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18
7
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17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hazleton, Pennsylvania
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Up to syracuse on business , I took this hotel through Hotwire and was not disappointed The desk clerk was very pleasant and easy to talk to . She gave me the kitchen tools which were clean a serviceable. I was able to cook my lunches and keep drinks cold . I liked having a nice countertop to work on... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I want to thank you for taking the time to post a review of your stay. We are so happy to hear that you enjoyed your stay at our hotel and that our staff provided you with friendly and accommodating customer service. I truly appreciate your kind comments regarding our fully equipped kitchens and spacious rooms. Once more, thank you... More 

ETOBICOKE
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

We stayed in East Syracuse the price was reasonable it is very clean staff very helpful and friendly they went above and beyond to make sure we were satisfied. The location is very convenient, they offer breakfast but it's nothing to be desired.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I want to thank you for taking the time to post a review of your stay. I am so glad to read that you enjoyed our reasonable rates, clean rooms and convenient location. I truly appreciate your kind comments regarding our friendly and accommodating staff. Thank you again for posting your review. I do hope that you will return to... More 

Albany, New York
1 review
1 of 5 stars Reviewed July 23, 2015

DO NOT GIVE THEM YOUR DEBIT OR CREDIT CARD !!! I cancelled my reservation and my debit card was charged twice. I have called and spoken with 5 people who cannot help and they send me to "guest relations" where I have waited on the phone for over an hour total w 2 30 minute wait times and 15 minute... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The incident you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will do our best to make sure your experience is not repeated. We continually work to improve our hotel, so I really... More 

potsdam NY
Level Contributor
225 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed July 21, 2015

Was glad to get this wonderful deal on the Internet. We need to do last-minute hotel for a doctors appointment and this was perfect. I really like the surroundings and the staff was wonderful. Room is clean and pleasant as well as easy in and out.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

The staff and I read your review, and would like to thank you for writing a great review about your stay with us. We are so happy to hear that you enjoyed your stay at the Extended Stay America. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed July 1, 2015

We stayed in East Syracuse on business for a full week. The staff was wonderful, helpful, friendly and had great senses of humor! The room was very clean, comfortable and spacious and fit our needs nicely. There was a nice grocery very close by and the staff gave perfect exact directions how to get there. It was so refreshing to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you were pleased with our wonderful staff, our location and your clean, comfortable room during your visit with us. I will be sure to share your kind remarks with our staff. Thank you for choosing Extended Stay America. We hope... More 

Greensboro, North Carolina
Level Contributor
122 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 17, 2015

In a "dead end" area associated with corporate campus, surrounded by a wide range of hotels, this operation had very personable workers, their usual "free" breakfast of coffee, pre-wrapped muffins and a few other grab-n-go's, nice restaurants within walking distance. Only caveat -- as I'm finding with other Extended Stays: the "free" wi-fi barely constitutes wi-fi. I had difficulty with... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our Internet services were not to your expectations. Still, I’m so pleased to hear that you had a pleasant stay overall and enjoyed our friendly customer service. I’m thrilled you found our hotel to be a great value! Once... More 

Buffalo, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 28, 2015

I recently stayed at Extended Stay America in East Syracuse for business. I was pleased with the cleanliness of the room. The staff was also extremely friendly. However, I could hear every single noise, conversation, and bathroom experience in the neighboring room, along with all hallway noises. Other than that, I would highly recommend this hotel. It is well worth... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know that you experienced noise issues during your stay. We are sorry for this issue, but are happy to read that we provided you with great customer service, a clean room and an overall comfortable stay. Once more, thank you for posting your review.... More 

Alexandria Bay, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 29, 2015 via mobile

Ok, hi (again) My T.A famileeee!😄 Now as a a rule, i don't do these, nor should i (be doing these updates that is)--as of yet. I say this because, it would seem to take away from the sanctity of the integrity for the review during (instead of after) the stay. Lol! This, from an observational view, I mean. The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

The staff and I read your review, and would like to thank you for writing such great comments about your stay with us. We are so happy to hear that you enjoyed your stay at the Extended Stay America in Syracuse, NY. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

Ottawa, Canada
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 29, 2015

I stayed here in March 2015 with my husband. The hotel is near carrier circle near a lot of other hotels. The staff are very friendly and welcoming, the rooms are clean and pet friendly! We loved having a kitchen to cook for ourselves and the morning breakfast was convenient. We felt that the price was fair for what we... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

The staff and I read your review, and would like to thank you for writing such positive comments about your stay with us. We are so happy to hear that you enjoyed our rooms and were able to take advantage of our fully equipped kitchens. I am thrilled that our staff provided you with excellent customer service! Once more, thank... More 

Ottawa, Canada
1 review
3 of 5 stars Reviewed March 23, 2015

I have to say that the staff was extremely friendly and the location was great!! I booked through Priceline but was a little disappointed. The hotel smelled a little like smoke. There was no fitness room which it stated on Priceline that there was a fitness room. The rooms are not junior suites, and the kitchen is not a full... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The incident you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will do our best to make sure your experience is not repeated. We continually work to improve our hotel, so I really... More 

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