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Extended Stay America - Syracuse - Dewitt

2.5 of 5
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6630 Old Collamer Road, East Syracuse, NY 13057
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Extended Stay America - Syracuse - Dewitt
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A recent review
5 of 5 stars reviewed 3 weeks ago
Jay B Alexandria Bay, New York
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55 reviews from our community

Traveler rating
    27
    13
    7
    2
    6
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17
7
6
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alexandria Bay, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Ok, hi (again) My T.A famileeee!😄 Now as a a rule, i don't do these, nor should i (be doing these updates that is)--as of yet. I say this because, it would seem to take away from the sanctity of the integrity for the review during (instead of after) the stay. Lol! This, from an observational view, I mean. The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

The staff and I read your review, and would like to thank you for writing such great comments about your stay with us. We are so happy to hear that you enjoyed your stay at the Extended Stay America in Syracuse, NY. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

Ottawa, Canada
Top Contributor
50 reviews 50 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 29, 2015

I stayed here in March 2015 with my husband. The hotel is near carrier circle near a lot of other hotels. The staff are very friendly and welcoming, the rooms are clean and pet friendly! We loved having a kitchen to cook for ourselves and the morning breakfast was convenient. We felt that the price was fair for what we... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

The staff and I read your review, and would like to thank you for writing such positive comments about your stay with us. We are so happy to hear that you enjoyed our rooms and were able to take advantage of our fully equipped kitchens. I am thrilled that our staff provided you with excellent customer service! Once more, thank... More 

Ottawa, Canada
1 review
3 of 5 stars Reviewed March 23, 2015

I have to say that the staff was extremely friendly and the location was great!! I booked through Priceline but was a little disappointed. The hotel smelled a little like smoke. There was no fitness room which it stated on Priceline that there was a fitness room. The rooms are not junior suites, and the kitchen is not a full... More 

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Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The incident you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will do our best to make sure your experience is not repeated. We continually work to improve our hotel, so I really... More 

Potsdam, New York
Contributor
12 reviews 12 reviews
4 hotel reviews
3 of 5 stars Reviewed March 21, 2015

I was just in Syracuse for one night, but got a great priceline deal on this hotel. I went with it as it was generally well rated and was close enough to the places I wanted to visit. It was very easy to find, it is on a street that is a row of many chain hotels. There was plenty... More 

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Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

The staff and I read your review, and would like to thank you for writing a great review about your stay with us. Please accept our apologies that you experienced maintenance and noise issues during your stay. Still, we are happy to hear that we were able to provide you with a comfortable stay at a great value. Once more,... More 

East Syracuse, New York
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 10, 2015

I work in the area a few times a year. This is my go to , no hassle place every time. It is not fancy. Just a hotel, but very convenient and at a reasonable price. Right off the thruway, near restaurants, room always cleaned, super friendly staff, and I always feel safe. A good stay at a good price.

Was this review helpful? Yes 1
Cottonwood, Arizona
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 26, 2014

The staff was wonderful, both the desk clerks and cleaning and maintenance. Very friendly and willing to go out of their way to satisfy any request or need. Don't expect much in the way of a continental breakfast, but there are small, high quality, inexpensive breakfast places nearby.

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1 review
2 of 5 stars Reviewed October 26, 2014 via mobile

The only benefit here is the location. If you are only looking for temporary housing for a week (2 at the most), it's not too bad of an option. However, at a rate of $1900 a month, it would benefit you to find a less expensive option. My non-smoking room and hallway consistently smelled like smoke, so much so that... More 

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Houston, Texas
Top Contributor
136 reviews 136 reviews
34 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed September 20, 2014

I stayed here for ten days while helping my daughter move into Syracuse University. I got an excellent deal by booking several weeks in advance. Staying for 10 days also helped bring the room rate down. The hotel is located near the carrier circle along with several other budget hotels / motels. There are a couple of good places to... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 20, 2014

Not only does this hotel chain want it's guests to do a survey to see what is missing from the room upon check-in; their means of letting you know this is a small stand up card which is not very obvious. They do not respond to fix AC issues and my wife was nearly electrocuted by a faulty stovetop. Plus... More 

Was this review helpful? Yes 1
Syracuse, New York
Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 11, 2014

my mother and I only stayed at this hotel because the commercial actually made the room/kitchenette area look huge. when we got to the 2nd floor, the halls were so dark, the door to the room didn't lock properly..it was all sketchy. we requested pots, as in COOKING pots. what we got were small pans. the staff was super friendly... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that my staff did not adequately inform you of our policies upon check-in. As well, I sincerely apologize that there were maintenance issues in your room and that... More 

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