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All 15 East Syracuse hotels

BEST WESTERN PLUS Carrier Circle Syracuse

3.0 of 5 Hotel   |   6555 Old Collamer Rd. S., East Syracuse, NY 13057
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Ranked #9 of 15 Hotels in East Syracuse
A recent review
4 of 5 stars reviewed 4 weeks ago
dave-at-london London, Canada
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257 reviews from our community

Traveler rating
    58
    83
    52
    38
    26
See reviews for
115
48
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44
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
There are newer reviews for BEST WESTERN PLUS Carrier Circle Syracuse
See the most recent reviews
Castleton, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We stayed for a night midweek. The room we were put in had a view of the hallway with no privacy. The window shade barely closed. The room had a lot of carpet stains and the air conditioner didn't cool the room. The bed was comfortable and it was a place to sleep. I would never recommend or stay in... More

Was this review helpful? Yes 1
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

I am very sorry to read that you did not have a pleasant stay with us and that we fell short on your hotel room. I do hope you reconsider and allow us the opportunity to welcome you back with an exceptional stay. Jennifer Czarniewicz Assistant General Manager jczarniewicz@tramzhotels.com More

Methuen, Ma., United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Wanted a handicapped room with king sized bed and they don't have any (only queen sized bed) . Bathroom had no fan and was cramped , the bath tub was very slippery. The king sized bed was very comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for taking the time to post your review. I appreciate your feedback and hope you will consider staying with us in the future. Jennifer Czarniewicz Assistant General Manager Jczarniewicz@tramzhotels.com More

London, Canada
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Best Western Plus Carrier Circle Syracuse is a large sprawling hotel. I made the mistake of taking my luggage out of the car before finding out which was the best way to access the room. For the price I thought the room was a bit cramped, but everything was there, and it was a good night's sleep. So the... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for your comments about your recent stay at the Best Western Plus. I’m glad you had a good nights rest although I’m disappointed to hear the staff did not explain the best area for you to access your room…great customer service is something we pride ourselves on. Again, thank you for your review. I hope we hope to... More

Jeddah, Saudi Arabia
1 review
4 of 5 stars Reviewed August 13, 2014

I recommend anyone to stay in Best Western Syracuse.NY . Good services , best price and Clean rooms . I like it and if I go anywhere will Best Western first choice. I hope this review hep anyone want hotel in Syracuse.NY

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for taking the time to write a review about your stay with us. I am delighted to hear that your experience was a great one and I hope that we have the opportunity to delight you again in the future! Jennifer Czarniewicz Assistant General Manager More

Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 10, 2014

Stayed here when staying in Syracuse to look at the University. Did not want to spend too much for downtown stay, chose this hotel for the price, pool, and approximate location to downtown Syracuse. Hotel staff very nice, room was a bit worn but clean and a decent size. Wifi worked well. Pool area was well kept. Breakfast was more... More

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for joining us during your recent stay and for sharing these comments. I hope you had a great visit at the university and we look forward to having you back again soon! More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 10, 2014

For my family and myself, it was not a bad stay. Food and drinks were good... services offered by the hotel is little over priced but overall it was good. Breakfast was lavish compared to other similar hotels.

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for your recent stay and comments. It has been a very busy summer so we are glad you had a chance to stay with us and for sharing your feedback. Hopefully we get the opportunity to welcome you back again soon! More

Peterborough, Canada
2 reviews
5 of 5 stars Reviewed August 10, 2014

Syracuse was the first leg of our trip to Boston, we had a great welcome from front desk, nice hotel, easy to get to convenient to stores & highway entrance. Service in the dining room fast & efficient...

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you so much for taking the time to post the wonderful review about your stop at our hotel on your way to Boston. I certainly appreciate the kind words of our staff's service and will be sure to let them know. We hope to see you again on your way back through! More

east syracuse
1 review
2 of 5 stars Reviewed August 8, 2014

Our room reeked of old tobacco smoke even though we had requested nonsmoking room. The furniture and carpeting were very worn. Our room was close to pool, and was very noisy from children in pool The breakfast was very adequate and staff helpful. Would not stay at this facility again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for choosing to stay at the Best Western Plus Carrier Circle while in town and for sharing your experience with us. We appreciate and rely on our guests’ feedback to help us understand the areas which may need our immediate attention. Our guests expect and deserve the very best accommodations and services we have to offer and your... More

Ottawa, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 6, 2014

This hotel is a good value for the money. We stayed on a Groupon rate but the regular rate of around $110 for this time of year would have also been reasonable. Pros: - Very friendly and accommodating staff and service people. Furniture/TV/carpet in room and the bathroom room are updated. Note the ceiling and walls could use updating, but... More

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for taking the time to post your nice review for other potential guests to view. I agree that we do offer a great value with a lot of amenities and that our staff is very friendly and accommodating. I also want to thank you for noticing all of the hard work we put into our hotel and we... More

Port Stanley
Contributor
14 reviews 14 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed August 6, 2014

This hotel doesn't deserve the PLUS designation. WE stayed there on our way home from the East coast for one night. The first room assigned to us had been flooded and it was still being dried out. My husband went to the desk and told them and we were put into another room. Some up grades had been done to... More

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

On behalf of myself and the General Manager I would like to personally apologize for your experience at our hotel. The room you were assigned should never have been in service and it was an oversight that both he and I take full responsibility for. I know you said you would never stay here again but we both feel that... More

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Additional Information about BEST WESTERN PLUS Carrier Circle Syracuse

Address: 6555 Old Collamer Rd. S., East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carrier Circle Syracuse 3*
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Also Known As:
The Best Western Plus-Carrier Circle Hotel East Syracuse
Holiday Inn East Syracuse
East Syracuse Holiday Inn

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