Stayed on our way to visit our children and grandchildren. Hotel layout is horrible. Not enough exit doors to the parking lot. Carpet in halls were dirty, needed to be vacuumed. Someone down the hall had room service and put their plates out (with food on them) and they sat all night long in the hall. Our welcome was not... More

Firstly, this location is like a little hotel community. There are multiple hotels located within walking distance to each other. Stayed at this location for one night This hotel was a nice stay when on a trip to Syracuse for shopping with an easy drive to both Destiny USA and the Shoppingtown Mall. It was a former Holiday Inn, turned... More

Average Best Western Plus. Dinged one star just for internet, a necessity now days. Stayed in room 270. Pluses: Clean room, our most important item. Quiet, even though room overlooked indoor pool. Excellent hot and cold breakfast buffet. Great staff. Generally good maintenance in a large property except for the items noted below. Room nicely appointed. Negatives: #1 complaint, POOR... More

I stayed here for three days in late April. Staff were very hospitable, pool was great, there is small gym and several large conference rooms. The bar has a great menu and friendly staff. The breakfast was just right and it's right off the highway making it very easy to find.

Last minute stay with no reservation. Had a good coupon rate. The room was great! Comfortable, very clean, great TV, bathroom nice. Trouble with the AC system. I don't lnow if it was me or the system not working prerly, but the room felt too warm and adjusting the thermostat didn't seem to improve the temperature. The breakfast buffet was... More

Stayed two weekend nights for a wedding with kids and family dog. We had two Double Queen bed rooms. This hotel is an older property in an almost desolate area of Syracuse near former Carrier Air Conditioning plant. Cheer competition in Syracuse that weekend and many teams staying here. Hotel was packed with families. We had two 2nd floor Rooms... More

I was there this past weekend and room was decent and people were friendly. There was no towel in the swimming area and I was told there will be some up in my room when I return to my room for me and my kids. The pool is not deep and was cold for an indoor pool but we had... More

Rooms were nice but small, and room service was average. They did not refill the toilet paper & forgot face cloths. The complimentary breakfast was average. The only hot items were eggs & sausage. No bacon, no potatoes, etc... and wehn it got crowded on the weekend, there was no place to sit, had to wait a long time to... More

The hotel has very attentive staff - they make sure on wake up call, arrange shuttle trip to a car rental, explain you where what is located in the hotel. The bed is good and so is water pressure; they might forget to provide you with shampoo however, which is nice Pantene Pro V shampoo. The hotel has an indoor... More