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All 15 East Syracuse hotels

BEST WESTERN PLUS Carrier Circle Syracuse

3.0 of 5 Hotel   |   6555 Old Collamer Rd. S., East Syracuse, NY 13057
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Ranked #10 of 15 Hotels in East Syracuse
A recent review
3 of 5 stars reviewed 1 week ago
Penny B Buskirk, United States
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296 reviews from our community

Traveler rating
    65
    91
    60
    49
    31
See reviews for
129
53
8
54
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Buskirk, United States
1 review
3 of 5 stars Reviewed 1 week ago

Pool was a reason I picked this hotel, but couldn't use it because temp in the room was only about 50 degrees if that! It was FREEZING in there!! Asked at desk, and they said well, it is cold outside?? The toilet in our room would not stop running and was loud, maintenance never came up. They were busy. The... More 

Review collected in partnership with Best Western

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Hamilton
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I would say all around - nice BW with comfy beds, quiet rooms, not a bad pool. The included breakfast is also good value. For me the only disappointment is all the plastic they use at breakfast with only a recycling bin for cups. Plastic plates, knives forks, cups - seem better, more sustainable choices could be made in this... More 

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you very much for taking the time to review your stay with us. Please know that I will be passing along your commentary to the entire team as we use the feedback to make sure we stay focused on providing our guests with excellent service. I also appreciate your honest and constructive feedback in your review and want you... More 

Albany, New York
1 review
2 of 5 stars Reviewed 4 weeks ago

Parking lot full of snow covered company vehicles that I don't think have moved in months. Original room needed new door lock. Next room seemed better, but had bad fan in refrigerator. When it ran it sounded like an animal trying to eat its way out of the fridge. Entrance security door locks don't work. The pool was full of... More 

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for taking the time to review your stay with us. On behalf of the entire team here, please allow me to apologize for the issues experienced during your stay with us. I have made it a point to review your issues with the entire team here and we will use your honest and constructive commentary to improve our... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

A few years ago this was the place to stay. Now there isn't much here to keep me coming back. Half the rooms are closed, the restaurant is nothing more than what the bartender can warm up between drinks, breakfast is now made from powered eggs or somthing like eggs! Half the good staff was fired, untrained and lack of... More 

Was this review helpful? Yes 1
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

I thank you for taking the time to review your stay with us. Having taken over this hotel as GM on 12/15/14, I realize that there are a number of changes that have been made and are continuing to be made today. Changes are never easy and I am in no way offering excuses nor trying to dissuade your honest... More 

enfield,ct, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

In the past year this hotel has closed their restaurant, banquet facilities and half the hotel. They have fired half their staff including management. Don't seem to have concern for their customers including their regulars. It is my understanding that this is being done by the owners to save money. I currently stay here once a week but looking for... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for taking time out of your busy schedule to review your stay with us. I also appreciate the positive and encouraging ratings that were indicated in your review. There is no better way to gauge how well we are doing our jobs than with the honest feedback of our guests. I sincerely apologize for the comments expressed specific... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 17, 2015

Im a college student returning to the dorms with my assistance animal and booked with travelocity because of the pet policy. As a nervous hotel stayer I arrived late exhausted and freaked out to find our confirmation was filed in the wrong place? Making me think we may have been thrown in a room last minute? The room we stayed... More 

Was this review helpful? Yes 1
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

After reading this review, the only thing I can truly offer is an apology for the experience you described. I do thank you for your honest and frank constructive commentary since there is no better way for me to find out exactly where we are falling short as a hotel staff. Please allow me to assure you that there is... More 

Rochester, United States
1 review
2 of 5 stars Reviewed January 16, 2015

Toilet ran all night and kept me awake. Desk clerk could have cared less. When I complained, all she said was that she would let the maintenance person know. She did not seem to care that I had not gotten any sleep and was not happy.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you very much for taking the time to review your stay with us. Please allow me to begin with an apology for the issues regarding your time here, and also, please forgive me for the delay in responding, I took over this property on 12/15/14 and have been involved in many aspects of my new role here as GM.... More 

Plattsburgh
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed January 5, 2015

We had an opportunity to go to Syracuse for the first time and we were certain to enjoy our stay by staying in a Best Wertern Hotel, it's a sure bet. Staff are nice, place is neet and comfy, we recommand this place.

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

I came on board to this property as of 12/15/14 and I cannot express enough appreciation in taking the time to review your stay with us! We have returned our focus to making sure that we provide excellent service for every guest we meet while they enjoy a comfortable, relaxing stay. Thank you for the honest feedback regarding the room... More 

Ottawa
Top Contributor
59 reviews 59 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 8, 2014

Two couples who travel every year to Syracuse will not be returning to this Best Western the hotel is tired and needs serious upgrading. The rooms had new rugs, but the updating was like an old motel got a paint job. The free breakfast was not to write home about. Most of the rooms faced the pool and it was... More 

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for taking the time to share your feedback following your recent stay with us. As we are when any guest leaves unsatisfied, we are truly disappointed that we were not able to meet your expectations. I would like to extend my apologies for what turned out to be a poor stay. We hope you will consider returning in... More 

Ottawa, Canada
1 review
2 of 5 stars Reviewed December 8, 2014

I will not recommend this hotel to any of my friends. the rust and mold in the bathroom was terrible. We went away for 2 nights to shop and enjoy restaurants. It is too bad I can not attach photos of my comments. BW is a great chain but they have a problem with this one.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you so much for your review. Providing feedback is an important tool in providing quality and excellent customer service to each and every one of our guests. I am sorry that you did not have a good experience while staying with us and if there is anything I can do for you, please contact me anytime. I look forward... More 

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Additional Information about BEST WESTERN PLUS Carrier Circle Syracuse

Address: 6555 Old Collamer Rd. S., East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carrier Circle Syracuse 3*
Number of rooms: 128
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Also Known As:
The Best Western Plus-Carrier Circle Hotel East Syracuse
Holiday Inn East Syracuse
East Syracuse Holiday Inn

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