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BEST WESTERN PLUS Carrier Circle Syracuse

3.0 of 5
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6555 Old Collamer Rd. S., East Syracuse, NY 13057
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BEST WESTERN PLUS Carrier Circle Syracuse
Best prices for: 1 room 1 guest
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Ranked #10 of 15 Hotels in East Syracuse
A recent review
4 of 5 stars reviewed 1 week ago
Michael R orangeburg, United States
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310 reviews from our community

Traveler rating
    66
    97
    64
    50
    33
See reviews for
136
53
10
58
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (310)
  • Mar-May only
    (63)
  • Jun-Aug only
    (118)
  • Sep-Nov only
    (81)
  • Dec-Feb only
    (48)
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1 review
1 of 5 stars Reviewed 1 week ago NEW

The room smell like crap. Lots of noise. Our bathroom lights were not working. The air conditioning was not working. Really disappointed. Will not go back. Even if they refund us 25$ for the inconvenient im still not recommend this hotel.

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Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you very much for taking the time to review your stay with us. And please let me be the first to sincerely apologize for all the issues you mentioned in your honest and constructive commentary. We have been working diligently as a team since I took over the hotel in December of 2014 to not only provide our guests... More 

orangeburg, United States
1 review
4 of 5 stars Reviewed 1 week ago

Nice mid-level hotel just outside central Syracuse, that allowed for easy trip back in to the business area. Overall staff was helpful on any questions i had and polite when they needed to point out a mistake I had made on the rate charged. Room was clean an neat. I do which it was better set up for ability of... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you very much for taking the time to review your stay with us! I greatly appreciate your honest and encouraging commentary regarding your stay. Please know that I have passed your info along to the entire team here so thank you! We are also beginning a 3 year renovation and update project in order to give our hotel the... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for one night. The hotel staff was friendly. The hotel is clean but in need of updates. We had a room on the second floor. The doors don't latch well. You need to really push on it to make sure it latched. The bathroom has poor ventilation and the room would become very muggy when you take... More 

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Please allow me to apologize for the issues you experienced during your stay. I appreciate your honest and constructive commentary and please know that I have address the issues with our staff. We are in the process of starting our 3 year renovation project and I have made sure our entire housekeeping and maintenance teams have gone thru some new... More 

Ottawa, Canada
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hotel staff was tremendous during our stay, very helpful and polite, the food was great and I would recommend this Hotel to all my friends and relatives. We will be staying there in the near future.

Review collected in partnership with Best Western

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Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

What more can one say than THANK YOU very much for your kind, encouraging, and positive review of your stay with us! Please know that will be sure to review this with our entire staff so they can be encouraged in their daily efforts to provide every guest we meet with excellent service! It is reviews like yours that let... More 

Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This is a good BW hotel, but the "Plus" is misleading. The value is great if you set your expectations at as a regular BW hotel. The staff was very nice and courteous. The food from the bar was reasonably price and quality was great.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for your honest and constructive feedback given in your review. I appreciate it very much when a guest takes the time to tell us about their stay and we strive every day to provide excellent service for our guests. Please allow me to address your commentary directly, since I have taken over the hotel in December 2014, myself... More 

Albany, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

satisfactory for business stay. Bar food is very good and a good value. Wifi too slow for me. Didn't use it. The staff is very friendly. The hotel is very well located off the Thruway, and there are a few restaurants in the immediate hotel complex. Like the "eat and run" hot breakfast. Could use more fruit variety, but much... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you so very much for taking the time to review your stay with us! It is our goal every day to provide our guests with excellent service and a relaxing, comfortable stay. Since taking over the hotel in December 2014, it has been my goal to make sure that every aspect of the hotel continue to work towards building... More 

Birmingham, Alabama, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

This hotel provided an indoor pool that accommodated working out and entertainment for the children - the room also provided a refrigerator (good size) could have used a microwave but the breakfast area had one and there was fresh coffee 24/7. The staff is very accommodating and gracious.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Whether traveling thru the Syracuse area or needing a place to stay during a local home project such as yourself, it is our goal to provide excellent service and a comfortable stay to every guest. I am glad to see that we were to accomplish those efforts for you during your time with us. I appreciate your positive and encouraging... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 weeks ago via mobile

Just returned home from a trip to Syracuse where we stayed at the Best Western Plus Carrier Circle. We were there to see the Billy Joel concert and had a great stay. The room was clean, beds were comfortable, the hotel was quiet and the channel selection on the TV was impressive. The selection at the free breakfast was good... More 

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Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you so very much for taking the time to review your stay with us! I am glad to see that you were able to enjoy the concert as well as be able to also enjoy your time with us! We are continuing to work every day towards providing every guest we meet with excellent service during their time with... More 

Cobleskill
Contributor
19 reviews 19 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

this was the2nd time I visited this hotel and they are in the process of improvements and they are working. I was very happy to see that in a short time the hotel changed in the positive direction enough to make me say I would go back again next time I am in the area if they get all the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

On behalf of the entire team here, thank you so very much for your review and encouraging comments! Since taking over this hotel in December 2014 that has been the bottom line mission for us, providing excellent and a comfortable stay. It is so good to know that we are beginning to turn this hotel around in a positive direction... More 

1 review
4 of 5 stars Reviewed March 20, 2015

Comfortable, safe, clean. No worries and a good nights sleep at a reasonable price. Breakfast was good, but the French Toast and sausage was no longer an option. Walking distance to a number of good restaurants. Reliable taxi/car service to train station. Internet a bit slow for movies. It is my go-to place whenever I have to go to Syracuse.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you so very much for taking the time to review your stay with us! We the entire team has been working very hard to provide excellent service and a comfortable stay for every guest we meet. And I am glad to see that we have accomplished that goal for you, please know that I will pass along your kind... More 

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