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All 15 East Syracuse hotels

BEST WESTERN PLUS Carrier Circle Syracuse

3.0 of 5 Hotel   |   6555 Old Collamer Rd. S., East Syracuse, NY 13057
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Ranked #9 of 15 hotels in East Syracuse
A recent review
5 of 5 stars reviewed 1 week ago
Carla H Syracuse, United States
  • Overview
  • Reviews (253)
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253 people have reviewed this hotel

Traveler rating
    58
    83
    50
    38
    24
See reviews for
114
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43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
1 review
1 of 5 stars Reviewed yesterday NEW via mobile

The room door jammed, the room smells and the air conditioner hardly works. I would not stay here again. We would have gone to another hotel had it not been so late and kids so tired. And, a small thing, but even the soda machines were not working. The staff were pleasant, but that could not make up for the... More

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 5 days ago NEW

I would say that the manager Jennifer and Matt at the front desk and other front desk staff are very helpful and friendly. Although I did not get a chance to use the swimming pool, it definitely looks nice and clean and it is a good size. Complimentary parking is great, location at the Carrier Circle is convenient, complimentary wifi... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Syracuse, United States
1 review
5 of 5 stars Reviewed 1 week ago

While traveling from Maine to Michigan we discovered this hotel to be just about the half way point of 942 miles. It was right off the interstate, very clean, courteous staff and the rooms were as promised. EXCELLENT location to stay and is money well spent!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for taking the time to write a review to us. I am so pleased to hear you enjoyed your stay during your road trip and look forward to having you back again soon. Thank you again for choosing The Best Western Plus! More

Senior Contributor
23 reviews 23 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We were heading home from Boston, and we stayed here because we got an incredible deal on Priceline.com. If we had paid the regular price, we would have been fairly unhappy because this hotel could use some work. There was no elevator to rooms on the second floor, and the stairway that we had to use seemed a little bit... More

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for staying with us recently and taking the time to complete a review. I apologize that you did not fully enjoy your stay and want you to know that we take your concerns seriously and are taking steps to improve for future stays. If I can ever be of assistance please do not hesitate to contact me. Jennifer... More

Top Contributor
72 reviews 72 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Normally stay at the best western every time we travel, this place could use a face lift its getting a little old and tired. The beds were comfy, showers were hot, breakfast, well let's say is to be desired.

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for staying with us recently and taking the time to write a review. We appreciate your business and hope we get the opportunity to welcome you back. More

Alexandria, Virginia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stay here if you must and if you get a good deal. My husband and I stayed for two nights as we visited family in the area. The staff is friendly, but the rooms are dirty and need repair. Our front door did not open properly, and the shower faucet and lamp switches are in need of replacement since they... More

Was this review helpful? Yes 1
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

I am so sorry to hear about your experience while staying with us. Guest satisfaction is our number one priority and I am truly sorry we did not live up to your expectations. I have shared your comments with our head of housekeeping and our maintenance departments and I assure you these issues will be resolved. Thank you for taking... More

Castleton, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We stayed for a night midweek. The room we were put in had a view of the hallway with no privacy. The window shade barely closed. The room had a lot of carpet stains and the air conditioner didn't cool the room. The bed was comfortable and it was a place to sleep. I would never recommend or stay in... More

Was this review helpful? Yes 1
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

I am very sorry to read that you did not have a pleasant stay with us and that we fell short on your hotel room. I do hope you reconsider and allow us the opportunity to welcome you back with an exceptional stay. Jennifer Czarniewicz Assistant General Manager jczarniewicz@tramzhotels.com More

Methuen, Ma., United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Wanted a handicapped room with king sized bed and they don't have any (only queen sized bed) . Bathroom had no fan and was cramped , the bath tub was very slippery. The king sized bed was very comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for taking the time to post your review. I appreciate your feedback and hope you will consider staying with us in the future. Jennifer Czarniewicz Assistant General Manager Jczarniewicz@tramzhotels.com More

London, Canada
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Best Western Plus Carrier Circle Syracuse is a large sprawling hotel. I made the mistake of taking my luggage out of the car before finding out which was the best way to access the room. For the price I thought the room was a bit cramped, but everything was there, and it was a good night's sleep. So the... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for your comments about your recent stay at the Best Western Plus. I’m glad you had a good nights rest although I’m disappointed to hear the staff did not explain the best area for you to access your room…great customer service is something we pride ourselves on. Again, thank you for your review. I hope we hope to... More

Jeddah, Saudi Arabia
1 review
4 of 5 stars Reviewed 2 weeks ago

I recommend anyone to stay in Best Western Syracuse.NY . Good services , best price and Clean rooms . I like it and if I go anywhere will Best Western first choice. I hope this review hep anyone want hotel in Syracuse.NY

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for taking the time to write a review about your stay with us. I am delighted to hear that your experience was a great one and I hope that we have the opportunity to delight you again in the future! Jennifer Czarniewicz Assistant General Manager More

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Additional Information about BEST WESTERN PLUS Carrier Circle Syracuse

Address: 6555 Old Collamer Rd. S., East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carrier Circle Syracuse 3*
Reservation Options:
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Also Known As:
The Best Western Plus-Carrier Circle Hotel East Syracuse
Holiday Inn East Syracuse
East Syracuse Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#6 Business Hotel in East Syracuse
Hotel Class
Official Description (provided by the hotel)
This luxurious, yet affordable Syracuse hotel offers abundant amenities, pet-friendly accommodations and convenient access to Syracuse University. Conveniently located near many of the area's businesses and organizations, you can make the most of your business trip at this Syracuse hotel. Enjoy just a short commute to Carrier Corporation, Magna, Time Warner Cable, John Deere, Sara Lee Food Services, Bristol Myers Squibb and many more corporate offices. Visiting the area's students and faculty? Columbia College, Le Moyne College, SUNY ESF and Syracuse University are all just minutes away. The Oncenter, home to many conventions, is also nearby.Both business travelers and leisurely vacationers will appreciate being near so many of the area's exciting attractions. Green Lakes State Park offers scenic lakes with golfing, swimming and snowshoeing or you can enjoy boating at Onondaga Lake Park. Just 27 miles away, guests of this BEST WESTERN PLUS Carrier Circle Syracuse hotel can easily enjoy skiing at Song Mountain Resort. Sports enthusiasts will enjoy being just miles from Alliance Bank Stadium and Carrier Dome, and those looking for a thrill will have convenient access to Turning Stone Casino and Syracuse Fairgrounds.Play or unwind in the indoor heated pool and relaxing hot tub at this Syracuse hotel. Many guests also delight in the many other abundant amenities, including an exercise facility, a cocktail lounge, an onsite restaurant, guest laundry, a business center, free parking and a coffee shop.Unwind and get a great night's sleep in the comfortable and spacious rooms at this pet-friendly Syracuse hotel. Enjoy wonderful amenities, such as cable or satellite television with in-room movies, free Internet access, a coffeemaker, a refrigerator, room service and much more. Wake up each morning to a delicious complimentary full breakfast. ... more   less 
Number of rooms
185

Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Carrier Circle Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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