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All 15 East Syracuse hotels

BEST WESTERN PLUS Carrier Circle Syracuse

3.0 of 5 Hotel   |   6555 Old Collamer Rd. S., East Syracuse, NY 13057
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Ranked #9 of 15 Hotels in East Syracuse
A recent review
4 of 5 stars reviewed 2 days ago
pennypod Scranton, Pennsylvania
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259 reviews from our community

Traveler rating
    58
    84
    52
    38
    27
See reviews for
116
48
6
44
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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columbus, United States
1 review
1 of 5 stars Reviewed yesterday NEW

the room overlooked the pool area and was excessively noisy - the beds were like poured concrete and the radiator rattled all night - staff messed up our payment with a gift card and took quite a bit to get the error fixed

Review collected in partnership with Best Western

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Scranton, Pennsylvania
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at this location for two days last week. The hotel is conveniently located right off the thruway and is located in an area that is surrounded by other hotel chains. The hotel is u shaped and there are picnic tables outside in the shade which would be great place to sit down and have lunch if you wanted... More

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Erie, Pennsylvania
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed at the Best Western in East Syracuse for two nights. The rooms were clean but bathroom very small and I had to ask for toiletries like soap and lotion from front desk. The walls are very thin and I could hear the TV in the room next to mine very clearly and also the people outside in the... More

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Boston, Massachusetts
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'm not sure if it is because I have stayed here multiple times and some people at the front desk know my boyfriend and I but we have never had a problem during our stays here. I go to Syracuse University so whenever my boyfriend is visiting we come here. The first time we stayed here it was because a... More

Was this review helpful? Yes 1
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you so much for your review. I realize there are many hotel options to choose from in Syracuse and I wanted to personally thank you for your loyalty with us. Unfortunately, the hot tub is closed permanently but we do still have our indoor heated pool for you to enjoy. We are also going to have a pool attendant... More

Novi, Michigan
Contributor
11 reviews 11 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed here one night on our way back home from vacation. Paid $135 per room. When we checked in, the lady gave us directions to our room on the 3rd floor, but the problem was the elevator only went to the 2nd floor, the 3rd floor was an add on. The hallways and rooms smelled of smoke even though... More

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Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

My deepest apologies for your recent stay with us. The service and experience you had is definitely not the standard, and we are all very sorry for your stay. Please feel free to contact me directly at the hotel if there is anything I can do to make this right for you. Jennifer Czarniewicz Assistant General Manager jczarnieiwcz@tramzhotels.com More

2 reviews
1 of 5 stars Reviewed 3 weeks ago

I have never been so unimpressed with a hotel! No working AC in the room, mould behind the couch and dead bugs in the window. Very unfriendly staff. Or room was down the hall from the cleaners room, they had the door wide open arguing with one another. The staff was smoking and we witnessed this in the hall near... More

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you very much for reaching out to me with your review. There are a few things you mentioned that I am very troubled by and I would like the opportunity to speak with you so I can get specific information and address these concerns. I can be reached at (315) 399-5231 or jczarniewicz@tramzhotels.com. I look forward to hearing from... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

The room door jammed, the room smells and the air conditioner hardly works. I would not stay here again. We would have gone to another hotel had it not been so late and kids so tired. And, a small thing, but even the soda machines were not working. The staff were pleasant, but that could not make up for the... More

Was this review helpful? Yes 1
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for your recent comments. I apologize for the issues you had regarding your room. I do hope that you will give us another chance to turn this around. Thank you for your time. Jennifer Czarniewicz Assistant General Manager jczarniewicz@tramzhotels.com More

1 review
2 of 5 stars Reviewed 3 weeks ago

I would say that the manager Jennifer and Matt at the front desk and other front desk staff are very helpful and friendly. Although I did not get a chance to use the swimming pool, it definitely looks nice and clean and it is a good size. Complimentary parking is great, location at the Carrier Circle is convenient, complimentary wifi... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

I value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. I am very displeased to see that there were some areas of concern regarding the cleanliness in your guest room and I will certainly address your concerns with our housekeeping staff. Thank you for your feedback as... More

Syracuse, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

While traveling from Maine to Michigan we discovered this hotel to be just about the half way point of 942 miles. It was right off the interstate, very clean, courteous staff and the rooms were as promised. EXCELLENT location to stay and is money well spent!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for taking the time to write a review to us. I am so pleased to hear you enjoyed your stay during your road trip and look forward to having you back again soon. Thank you again for choosing The Best Western Plus! More

Senior Contributor
30 reviews 30 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were heading home from Boston, and we stayed here because we got an incredible deal on Priceline.com. If we had paid the regular price, we would have been fairly unhappy because this hotel could use some work. There was no elevator to rooms on the second floor, and the stairway that we had to use seemed a little bit... More

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for staying with us recently and taking the time to complete a review. I apologize that you did not fully enjoy your stay and want you to know that we take your concerns seriously and are taking steps to improve for future stays. If I can ever be of assistance please do not hesitate to contact me. Jennifer... More

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Additional Information about BEST WESTERN PLUS Carrier Circle Syracuse

Address: 6555 Old Collamer Rd. S., East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carrier Circle Syracuse 3*
Number of rooms: 185
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Also Known As:
The Best Western Plus-Carrier Circle Hotel East Syracuse
Holiday Inn East Syracuse
East Syracuse Holiday Inn

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