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All 15 East Syracuse hotels

BEST WESTERN PLUS Carrier Circle Syracuse

3.0 of 5 Hotel   |   6555 Old Collamer Rd. S., East Syracuse, NY 13057
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Ranked #10 of 15 Hotels in East Syracuse
A recent review
4 of 5 stars reviewed 2 days ago
StinkyandStinkpretty Ottawa, ON
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270 reviews from our community

Traveler rating
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    53
    42
    28
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120
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ottawa, ON
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Courteous staff. Room had a musty smell when we first entered but after a short while we didn’t notice. I had a good night’s sleep before heading to the airport at 4:30AM. I rarely sleep the night before a flight. Our request for a wake up call was respected. The hotel seems in need of a make over - It... More

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rochester, United States
1 review
5 of 5 stars Reviewed 1 week ago

Over all experience was excellant.Wait staff was attentive although food was in banquet case cold although very tasty. Check in was handled very well and we were given a choice of a ground level room and second floor. Would stay here again and tell others as well. This qas one of the better hotels we have met at over the... More

Review collected in partnership with Best Western

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enfield,ct, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is in the process of making changes that in my opinion do not favor the traveling businessman. The major change is that they are closing down their restaurant and just offering you microwavable food. As a truck driver I look for hotels with a restaurant on site because I don't have the convenience of leaving the hotel once... More

Review collected in partnership with Best Western

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Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Russell, Thank you very much for writing a review on Trip Advisor and expressing your concerns. It is true we are making some changes to our menu offered and have scaled it down to our most popular items. As with any time things change, there are also different stories that go around on the details and I want to assure... More

Ottawa, Ontario, Canada
Top Contributor
67 reviews 67 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked this hotel via Bookings.com and when I went to register for our stay, I was advised that the booking wasn't at all what was booked online. That said, the front desk Mgr (Scott) was awesome and fixed our booking problem immediately. We enjoyed the fact that there is a bar onsite as well as a full breakfast menu... More

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Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Shelley, Thank you so much for writing about your stay on Trip Advisor. I am glad Scott was able to correct the error on your booking and got you settled in immediately. I also see that you were able to enjoy our lounge and breakfast buffet. I'm sure it was a great way to fuel up for all of that... More

Rancho Cucamonga, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

General Lobby Restroom toilet broken. Guest rooms stick, had to really push hard with your shoulder to open the door. Cigarette smell thruout the guest room area including hallway in the non-smoking area. Do not recommend this place. Their are other better Best Western than this place.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for taking the time to post about your experience on Trip Advisor. Please allow me to apologize for falling short of your expectations. I appreciate you being descriptive regarding the problems you encountered so that we can follow up and correct the issues. If you are ever in the area again I do hope you decide to give... More

Roslin, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

Do not stay here. Thought it would be a nice hotel - Best Western Plus. There was not enough supplies in the room ie. soap,shampoo etc. and not enough coffee supplies first night and they didnt replenish for the second night! Also, small items of mine were taken from the room. They didn't do anything about it. they didn't believe... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for taking the time to reach out to me. It is very upsetting to read your review and I am sorry about the issues during your recent stay. I would like to apologize for the nonchalant attitude of the desk clerk whom you were speaking with about the items that were missing. All of our staff is dedicated... More

Williamsville, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The hotel is being renovated and I had a new room yet it was dirty. We were there on business and the conference AV was not setup for the meeting either. The staff was responsive and setup as meeting started yet they said it wasn't on their paperwork yet we confirmed it was. Dirty silverware at lunch.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for your feedback about your recent stay with our hotel in Syracuse. I am sorry to hear that you were not completely satisfied with your stay, as we consistantly strive to make sure that our guests do leave 100% happy. I also want to apologize for the mix up with your meeting room and to thank you for... More

1 review
1 of 5 stars Reviewed 3 weeks ago

Broken toilet upon entering. Broken toilet. Broken air conditioning. Switched rooms- heard pipes and water running all night. Never again. Research other hotels prior to booking here- do yourself the favour!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for sharing your recent experience with the TripAdvisor community! Your feedback is extremely valuable and I would welcome the opportunity to further discuss your recent visit. Please feel free to contact me at (315)-399-5231when your time permits. I look forward to speaking with you. Jennifer Czarniewicz Assistant General Manager jczarniewicz@tramzhotels.com More

East Syracuse, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed numerous times at the Carrier Circle Best Western, and will continue to stay with them while in Syracuse. The staff are very professional and friendly. The accommodations are very nice and the amenities accommodate my needs. What I love most is that ALL the staff, especially the managers, make me feel very welcomed, they treat me with... More

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Marlene, let me be the first to tell you that I love when you come to visit. We all try to make you feel at home and I'd like to think that you are a part of our family. I look forward to seeing you again soon. Safe travels! Jennifer Czarniewicz Assistant General Manager jczarniewicz@tramzhotels.com More

Boston, Massachusetts
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 4 weeks ago

If you've ever been to the Syracuse-area, you know it isn't a great hotel city. The Sheraton on SU's campus is ideal if you are going there, but is sometimes sold out and pricey. The best spot for value is the Carrier Circle area, right off the highway and the cheapest options. Checking in was fine, no issues with the... More

Was this review helpful? Yes 1
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Again, I appreciate you taking the time to share your... More

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Additional Information about BEST WESTERN PLUS Carrier Circle Syracuse

Address: 6555 Old Collamer Rd. S., East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carrier Circle Syracuse 3*
Number of rooms: 185
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Also Known As:
The Best Western Plus-Carrier Circle Hotel East Syracuse
Holiday Inn East Syracuse
East Syracuse Holiday Inn

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