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Hilton Garden Inn Syracuse

3.0 of 5 6004 Fair Lakes Road, East Syracuse, NY 13057
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Certificate of Excellence 2014
Hilton Garden Inn Syracuse
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Hilton Garden Inn Syracuse
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306 reviews from our community

Traveler rating
    158
    108
    26
    7
    7
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105
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed for one evening so we could attend a Syracuse University lacrosse game. The hotel was conveniently located and had all the amenities we wanted. My daughter loved the pool and I used the fitness room, which was well-outfitted with new treadmills and free weights. The next day, there were whiteout conditions that closed the Thruway, but the staff... More 

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New York City, New York
Contributor
13 reviews 13 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The front desk attendant, Shaun (sp?) was so incredibly friendly and very helpful in recommendations of things in the area, considering that weekend was -17 actual temperature! The room and bathroom was clean. I thought we had 2 queen beds, we had 2 double beds, I can't recall the last time I slept in that size bed with someone...maybe upgrade... More 

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Hillsborough, New Jersey
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

First the desk manager Karen left me a note. In it she wished me a nice stay and apologized that she wouldn't be there to see me this visit. It is six months since I stayed and she remembered me. Great Customer Service. Dinner was delicious. I had salmon which was fresh and cooked perfectly. The room was clean and... More 

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United States
1 review
5 of 5 stars Reviewed 1 week ago

the staff was friendly and helpful. The room was clean and everything worked including the heat. We were staying during a snow storm and frigid temperatures and we felt warm, comfortable and safe. Would stay here again.

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United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Everything you need in a hotel for a business trip. It has a good cook to order breakfast, though it is not complementary unless you have HHonors Gold status or better. Also, the rooms have a wall jack for wired internet if desired.

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Hello Christopher Thank you for your wonderful review of The Hilton Garden Inn Syracuse. We appreciate your feedback on your recent visit with us. We look forward to your return. Please feel free to contact me if I can ever be of assistance. Thank you. More 

Plainville, Connecticut
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This property is great. Very modern, very clean, and convenient to some dining and the interstate. What makes this place 5 stars though is the service. The breakfast staff literally remeber me from one trip to the next and make special items for me without me even asking. The bar tender remembers my drink of choice and the front desk... More 

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you Justin for your feedback on your recent stay with us. We are happy to hear that you enjoy our hotel and staff. We appreciate all of your wonderful comments. We always look forward to your visits with us. I will pass along to our staff your review. Please feel free to contact me if I can ever be... More 

Troy, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I always use a Hilton Hotel no matter what County or State Im in. Over all quality is awesome! IF its for business, or pleasure they treat you like you are family. If you stay more then once they remember you if you like special drinks they have them ready for you. Management is top of the shelf. Truly a... More 

Review collected in partnership with Hilton Garden Inn

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you Frances L for your recent review with Trip Advisor. We appreciate your feedback on our hotel and staff. We always look forward to your visits with us. Please feel free to contact me if I can ever be of assistance to you. I will pass along your review with our staff. Thank you. More 

Rochester, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Our family meets at this hotel every January, and are always impressed with the staff. They are friendly, accommodating, and go out of their way to make sure we are happy with our stay. On top of that, our kids love the pool, the lobby is perfectly arranged for visiting with our family, and breakfast is delicious!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for the wonderful review regarding your recent visit to our hotel. We are happy to hear that you found our staff so accomodating and friendly. We enjoyed seeing your family this year and look forward to your return visit. Thank you. More 

franklin, United States
1 review
4 of 5 stars Reviewed January 26, 2015

yummy cookies await the guest that comes & goes. service is tops and food is delicious... i only had breakfast and it was awesomely done to order. go pats. the restaurant looked very nice and relaxed casual atmosphere. i've been here many times.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience with Trip Advisor. We hare happy to hear that you find our hotel relaxing. Thank you for your feedback on our restaurant. We look forward to seeing you on your next visit to Syracuse. Thank you. More 

1 review
5 of 5 stars Reviewed January 18, 2015

I ended up in Syracuse unexpectedly for a day. Made a last minute reservation here, based on online reviews. VERY comfortable. Very clean. Staff is very friendly and accommodating. Many amenities. Great value. I wasn't planning on staying in town, but the Hilton Garden Inn made my experience a good one. I would definitely stay here again.

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience at the Hilton Garden Inn with Trip Advisor. We appreciate your feedback on our hotel and staff. We are happy to hear you stay was enjoyable and look forward to having you join us on your future trips to Syracuse. More 

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Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Road, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton
Hotel Style:
#1 Business Hotel in East Syracuse
#1 Family Hotel in East Syracuse
#2 Romantic Hotel in East Syracuse

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