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Hilton Garden Inn Syracuse

3.0 of 5 6004 Fair Lakes Road, East Syracuse, NY 13057
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    This weekend 11/28/2014
    $139/night
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Certificate of Excellence 2014
Hilton Garden Inn Syracuse
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Hilton Garden Inn Syracuse
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280 reviews from our community

Traveler rating
    141
    100
    25
    7
    7
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94
58
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Hilton Garden Inn Syracuse is a beautiful hotel with friendly and helpful staff. The breakfast was delicious with the made to order omelet and waffles -- thought the price was fair as well -- just under $10 for breakfast. Rooms, pool, hot tub all clean and in great condition. Love that they always have coffee and cookies in the lobby.... More

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1 review
4 of 5 stars Reviewed 1 week ago

This has been my third stay at this location and have always been very satisfied . The hotel is located within a short drive to the major shopping malls. The only negative about the hotels location is that there are few restaurants within walking distance.

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Endwell, United States
1 review
3 of 5 stars Reviewed 1 week ago

I was at this hotel for one night on business. It was clean and all was fine, my only complaint was I woke to find no hot water in the sink. The reason I chose the hotel was the location was near our meeting. The bar was very expensive.

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Ottawa, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Stay at this hotel all the time when visiting Syracuse. Very clean, comfortable, pleasant staff and great value. This hotel is out of the way in somewhat of an industrial business area, but for me that is not problematic as I prefer not to stay in the downtown area. I highly recommend the Hilton Garden Inn Syracuse.

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your recent posting with Trip Advisor. We are happy to hear that you enjoy your stays with us and find our staff so pleasant. We want our Guests to be comfortable and have a great experience. We look forward to your future visits with us. Thank you. More

Arlington, Virginia
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

On the positive side: clean and well appointed room (a little on the dim side for lighting but otherwise great); very helpful staff in restaurant and willing to accommodate unusual request for vegetable side dish only even though not an option on the menu. Helpful and welcoming reception staff. Having water/coffee available in the lobby was appreciated. Good location for... More

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your recent experience with Trip Advisor. We are pleased to hear that you found our staff helpful and accomodating. I am sorry you were uncomfortable with the room temperature. We have had our Maintenence staff look into the issue to ensure everything is in working order as well as the channel listings. We are happy to... More

Hammond, United States
1 review
4 of 5 stars Reviewed 1 week ago

7 of us went Christmas shopping and enjoyed a weekend stay at this hotel. We were very happy, just a confusion on what was suppose to be a free breakfast included, really was not. Its only on package deals and it was not clearly stated that way on the website.

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Dear Penny, Thank you for sharing your experience regarding your recent visit with us. We are in the process of doing some changes to our website to ensure the details are more clear. I do apologize for the confusion on our breakfast. We appreciate you bringing this to our attention. We do hope you will stay with us on your... More

Clarkston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel, staff, Bar and Grill. I have been staying at this HGI for over 10 years and it just keeps getting better. No complaints. If something is wrong with the room (RARELY) they fix it immediately. I highly recommend this hotel.

Review collected in partnership with Hilton Garden Inn

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Dear Donald, Thank you for your wonderful review of our property. We are happy to hear that you have been a long time Guest with us. We appreciate your thoughtful comments regarding our staff. I will be sure to pass along your feedback. We look forward to seeing you on your next visit. Thank you. More

Niagara Falls, New York
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The HGI in East Syracuse is a solid value and excellent property for the business traveler. I stay at this property frequently and always am greeted with a smile. Rooms are comfortable and clean. The Staff at this property is extremely well trained and are customer centrix. They work hard to ensure you have a great stay. The Breakfast Crew... More

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you Brett C. for your wonderful review and all of your lovely comments regarding your stays with us. I will be sure to share your feedback with our staff. Our staff members are a hard working group that truely go above and beyond to ensure our Guests are satisfied. We look forward to having you join us soon! Thank... More

Rochester, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Given I had stayed at another Hilton Garden Inn where the staff were quite unprofessional and treated me without respect, I was satisfied with the room itself and decided to try another location. I am so glad I made that choice, the staff were friendly and professional and I was very happy with my stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your review regarding your recent stay with us. We are pleased to hear you were happy with your stay and found our staff to be friendly and professional. We hope if your travels bring you back this way you will choose to stay with us again. More

Topeka, Kansas
Top Contributor
123 reviews 123 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice hotel with clean rather small rooms. We arrived after a particularly long tiring day and it was a welcome sight. Lovely staff and a great place to stay. Hot water for tea and coffee available both evening and mornings and oatmeal bars, too.

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your recent review regarding your stay with us. We are happy to hear that you found our hotel a welcoming sight after a long trip. We appreciate your kind words about our staff and found our coffee, tea, and oatmeal bars an added bonus to your stay. We look forward to having you join us on future... More

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Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Road, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton

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