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Hilton Garden Inn Syracuse

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6004 Fair Lakes Road, East Syracuse, NY 13057
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Hilton Garden Inn Syracuse
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334 Reviews from our TripAdvisor Community

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Traveler rating
    172
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114
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (334)
  • Mar-May only
    (85)
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Ottawa, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Asa Diamond member, i get to pick the hotel room,. Usually the room is selected by default considering my profile. This time, I didn´t get a chance to pick and I let the system do the job. The result was a good Hilton room but with a view not worth of a traveler. I was placed initially on the 2nd... More 

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Pittsburgh, Pennsylvania
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our room was spacious, clean and very comfortable. All the staff was very friendly and helpful. The Wild Goose Pub was quaint and the food was delicious with ample servings. My only suggestion is that they put the safety grip strips in the bath tubs. Our tub was very slippery and while showering I slipped and fell. Fortunately I only... More 

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Salt Lake City, Utah
Senior Contributor
42 reviews 42 reviews
41 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is about a mile or two from I90, but there are no restaurants near by, Otherwise it meets, or exceeds all of the expectations anyone who stays at this chain of hotels on a regular basis we have. We've used it several times over the years, and would book it again if we were in the area.

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syracuse, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Conveniently located to highway and local shopping. staff were friendly and service was great. They accommodated a group of people staying for a given event and made sure we had what we needed at 4:30 am!

Review collected in partnership with Hilton Garden Inn

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copiague, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

overall a great experience. well worth the price for the room. the staff was very helpful and always welcomed you upon entering and said goodbye upon leaving. the facility was clean and quiet. the fitness center served its purpose, and a nice breakfast to start the day.

Review collected in partnership with Hilton Garden Inn

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Chicago, Illinois
Top Contributor
81 reviews 81 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

My mom and I stayed here on the way to upstate NY, after about 12 hours of driving and with 5-6 still ahead of us. We arrive and were greeted by an incredibly friendly guy at the front desk. For after 11pm, his attitude was perfect...laid-back, kind, and just trying to make us a laugh a bit. He offered us... More 

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Lake Winola, PA, United States
1 review
5 of 5 stars Reviewed 1 week ago

Everything was great as expected from a Hilton hotel. Dinner at the restaurant was excellent. Breakfast was good but a little confusing on how the breakfast service works. It's not complimentary even though it looks like many other breakfast buffets.

Review collected in partnership with Hilton Garden Inn

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Detroit, Michigan, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed at the Hilton Garden Inn for an overnight stop on a road trip to Vermont. I am an HHonors member and checked in the day before, selecting the room. Upon our arrival, I realized I must I have selected the wrong, as we needed a pull out bed for my daughter. After asking the front desk if another... More 

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Lowell, Massachusetts
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Spent the week here for business /work. Room was spacious and comfortable. Loved the staff - helpful and with a smile. Traveling business person would appreciate hotel gym. There is a restaurant and bar at the hotel, yet did not experience. Found a few other restaurants close by - liked the Greenwood Winery. .......

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience with Trip Advisor. We are happy to hear that you enjoyed your stay with us. I have passed along your comments to our staff. We are always striving to improve our service. It is nice to hear that our Guests have enjoyed their time with us. We look forward to having you join us... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

What a great place to stay! Great people provide exceptional service and a wonderful travel experience. The check-in & dining room staff is exceptional. Friendly, efficient, professional personnel with one mission to make your stay comfortable and memorable. Outstanding hotel personnel: Sherry (dining room), Melissa, Mark and Karen (at check-in)! Hotel is well managed and rooms are always clean, well-appointed... More 

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience with Trip Advisor. We are happy to hear that you enjoyed your stay with us. I have passed along your comments to our staff. We are always striving to improve our service. It is nice to hear that our Guests have enjoyed their time with us. We look forward to having you join us... More 

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