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All 15 East Syracuse hotels

Hilton Garden Inn Syracuse

3.0 of 5 Hotel   |   6004 Fair Lakes Road, East Syracuse, NY 13057
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87%
Ranked #2 of 15 hotels in East Syracuse
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
LaurAliJ Ancaster, Canada
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  • Reviews (245)
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245 people have reviewed this hotel

Traveler rating
    123
    88
    21
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85
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Ancaster, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We recently stayed at this hotel as a half-way meeting point with friends from Connecticut (we are from Ontario, Canada). The hotel was in a quiet location with terrific staff and a very comfortable lobby with couches and chairs, making it very cozy. There was always coffee/tea/hot chocolate available in the lobby with cookies. The front desk staff was also... More

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you LaurAliJ for your fantastic review regarding your recent stay with us. Our staff works very hard to provide our guests with anything they should need during their stay so I will be sure to share your wonderful comments with everyone regarding their helpfulness. I am pleased to hear that you found your guest room to be clean and... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

From check in to check out everything was profesionally done, service was eccellent, nothing to complain about, nice people at front desk, rooms well done, beautifull setting everywhere you turn, great place and great people working here!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your great review regarding your recent stay with us. We are so happy to hear that you had a wonderful stay from start to finish! Thank you for the kind comments regarding our setting and guest rooms as well as our staff. We do have great employees that work hard to ensure each guest has a comfortable... More

Ottawa, Ontario, Canada
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We picked this hotel for our stay while my hubby did his Iron Man 70.3 Syracuse. We were very happy with the service, cleanliness, comfortable bed, as well, the little refrigerator. The cost of the hotel was comparable to others, but what stood out was the breakfast ad service. We ordered pancakes and eggs to our liking and coffee was... More

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your wonderful review regarding your recent stay with us. I am happy to hear that you were pleased with our service, cleanliness and guest rooms. It was our pleasure to accomodate your early morning breakfast needs before the race and we truly appreciate your fantastic comments as our staff works very hard to go above and beyond.... More

Wakefield, Massachusetts
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stopped here on our way to Niagara Falls. The staff were welcoming and Amanda was friendly and efficient when she checked us in! The hotel was quiet, clean and comfortable. The pool and hot tub also very well maintained. We would highly recommend this very nice hotel. Free parking, wi-fi, water, coffee and afternoon cookies were a big plus!

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your kind review regarding your recent stay with us. I am happy to hear that you found our hotel to be clean and comfortable for you and that you were able to enjoy some of our great amenities such as complimentary wi-fi, coffee, and afternoon treats. We are thrilled that you would highly recommend our property and... More

Hanover, New Hampshire
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The service, room and amenities are all typical Hilton. No complaints there. The only thing is there isn't much around other than other business parks. Even just trying to find a place to eat wasn't particularly easy. On the plus side, the location does mean that it's very quiet. Also, the roads leading into the hotel are a common goose... More

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your review regarding your recent stay with us. I apologize that you found our location to be more remote than might have been expecting, however, we do pride ourselves on the quietness of our hotel and we are glad you were able to enjoy a peaceful stay with us. Thank you again for your review and we... More

1 review
5 of 5 stars Reviewed 1 week ago

we had a great experience at this hotel the room was nice it was quiet and we had a good stay. we did have an issue that the staff took care of quickly without hassle and to our satisfaction, its not far from many things and a very good stay

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for review regarding your recent stay with us. We are glad that you were able to enjoy a quiet night of sleep. Many guests find our location to be desirable as we are in a quiet office park while still close to several restaurants and attractions as you pointed out. I apologize that you encountered an issue during... More

Syracuse, New York
1 review
5 of 5 stars Reviewed 1 week ago

First thing I noticed was the nicely landscaped entrance to the hotel. I was impressed with the lobby decor and the thoughtful availability of free refreshments. The front desk staff were friendly and inviting and the rooms were nice. Nice gym and pool too. I was there with over 40 family members who came from far and near for a... More

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your wonderful review regarding your recent stay with us. I'm so glad you had a great time at the wedding you attended here and had a chance to enjoy our delicious morning breakfast! I am also happy to hear that you enjoyed our beautiful scenery. Most guests find our quiet and peaceful location to be very relaxing.... More

Syracuse, New York
1 review
5 of 5 stars Reviewed 1 week ago

Attended wedding there. It was amazing!! Could see that good, smart thinking went into selecting this venue for a wedding. It was beautiful, with small lake and bridges nearby. Looks great in pictures. It was brilliant and very creative how the conference room was transformed to to look like a chapel for the wedding ceremony and then retransformed for dining... More

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you Joan B for your great review! We appreciate the lovely comments regarding the hotel grounds and are happy to hear that our peaceful location's scenery looked great in your photos. We agree with you in that being able to host or attend a wedding ceremony and/or reception and then walk right up to your room at the end... More

Warnerville NY
Top Contributor
53 reviews 53 reviews
48 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My last stay at this HGI was in November 2010, and it was a very marginal experience -- and I said so, in my review. However, as the property had the best rate for the weekend I was visiting Syracuse, I girded my loins, as they say, and took the plunge. Four years has seen vast improvement in this hotel.... More

Was this review helpful? Yes 1
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your wonderful review. We appreciate being given a second chance to demonstrate our true ability to serve our guests and I am happy to hear that you enjoyed your most recent stay. Thank you again for the excellent comments and I will be sure to share them with our staff. We hope to see you again soon! More

New York City, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

Airport hotel without an airport shuttle? Hilton Garden Inn without a garden? Pub that doesn't open for lunch or late afternoon? $30 un-metered taxis to the airport (only 7.7 miles on a highway for goodness sake!). Went here for a wedding (FYI, NOT pretty enough for a wedding! And terrible catering. Imagine cafeteria or work conference food) and were trapped... More

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

I'm sorry that you did not enjoy your recent stay at our hotel and that we were not able to accommodate your shuttling requests. I would like to clarify that we are not an airport hotel, nor do we ever advertised ourselves as such, so a shuttle has never been a necessity for this hotel. Please note that our website... More

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Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Road, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in East Syracuse #1 Business Hotel in East Syracuse #2 Romantic Hotel in East Syracuse
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 
Number of rooms
100

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