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All 15 East Syracuse hotels

Hilton Garden Inn Syracuse

3.0 of 5 Hotel   |   6004 Fair Lakes Road, East Syracuse, NY 13057
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Ranked #2 of 15 Hotels in East Syracuse
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
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264 reviews from our community

Traveler rating
    133
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    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
18 reviews 18 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel was very pretty on the outside and in the atrium part. The staff was very friendly and the rooms were, just ok. Everything inside this hotel room was just average, not what you would expect from a "Hilton". Problem is, that we picked this hotel after reading that it was "1 exit away from the Destiny mall!". Ok.... More

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Hood River, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Truly a professional staff all around who go out of their way to make sure you have a pleasant stay. Rooms were very clean and functional. Hotel is close enough to the downtown and airport, without having the noise and crowds of being in those places. But the staff was truly the best part of the stay. Friendly, accommodating, professional... More

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Cambridge, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I've stayed at hundreds of Hiltons and Hilton Garden Inns over the last few years. I don't expect frills at Garden Inns, which is why they are usually more affordable. But this one stands out by having an unusually characterful pub/restaurant with excellent food and excellent service. A real surprise and a delight for a weary UK traveller, expecting no... More

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1 review
5 of 5 stars Reviewed 2 weeks ago

Breakfast, which I had the pumpkin waffles which was suggested by the person doing the cooking, were much better than average for hotel of this type. Lovely setting even though close to I-90. Also had dinner there as the dining options off site are limited.

Review collected in partnership with Hilton Garden Inn

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your review regarding your recent stay with us. Glad you could enjoy our seasonal pumpkin waffles! I hope you found your dinner to be delicious as well. Thank you again for your review and I hope you will stay with us again the next time you are in the Syracuse area! More

Plymouth, Massachusetts
Top Contributor
153 reviews 153 reviews
55 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have been staying at this property once or twice a year since 2007. I have written three previous reviews documenting the ups and downs of our experiences there. These are my fourth and final comments on this property. I think I failed to mention previously that the corporate park in front of the hotel is very lovely, featuring rich... More

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Ottawa, Ontario, Canada
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nice hotel and grounds. out of the way and not close to any amenities but that was good as it was quiet and relaxing. Friendly staff and very clean. Breakfast was good but a little disorganized but tasted good. Close to the Destiny mall and Syracuse University.

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you Peter F for your review. I'm glad you had a quiet and relaxing stay with us. I apologize for the confusion during breakfast, but I appreciate your feedback and we will look into how we can run our morning breakfast in the most efficient way. Thank you again for your review and we hope to see you again... More

Atlanta
Top Contributor
319 reviews 319 reviews
65 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed August 26, 2014

We enjoyed our 2-night stay here while dropping our daughter off at Colgate. Our room was clean and comfortable, everyone was very friendly (particularly the people at the front desk), and the breakfast was fine. Only complaint is that the mattress was very hard, which made us a little sore by the morning.

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you Jeremy C for your review. I'm sorry you did not enjoy your mattress - sometimes it can be difficult to find a mattress that suits all of our guests perfectly, but I do apologize and we will certainly take your comments into consideration going forward. I am glad your room was clean and comfortable and I will be... More

Providence, United States
1 review
5 of 5 stars Reviewed August 26, 2014

Clean, quiet rooms with excellent service! A bit noisy from the hall, but generally this is a good choice for a stay in Syracuse. The breakfast was excellent. Would recommend this hotel; it's especially good if you need to travel to Syracuse University.

Review collected in partnership with Hilton Garden Inn

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you Amy N for your review. I apologize for the hallway noise your experienced during your stay, but I am glad you enjoyed your guest room and breakfast in the morning. We are happy to hear you recommend our hotel and we hope to see you again the next time you are in the Syracuse area! More

Hillsdale, New Jersey
Top Contributor
51 reviews 51 reviews
17 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 25, 2014

We stayed at the Hilton Garden Inn for two nights in connection with a trip we made to Syracuse University. We were very pleased with out experience. The staff was friendly and accommodating and the breakfast was outstanding. The State Fair started the day we left so there was a lot of activity around but they handled it well. The... More

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your kind review. I am glad you had a pleasant stay with us and were able to enjoy our delicious cooked-to-order breakfast. Thank you again for your feedback and we hope that you do stay with us again the next time you are in Syracuse! More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 24, 2014

Unhappy with room next to pool as you could hear nothing but noise. Went to front desk and said, $229 to listen to kids screaming in pool is not Ok. Was told, oh, I can lower the rate. First and foremost, a 4* rating should have better sound proofing and aren't we quoted the "best rate?" We were treated like... More

Was this review helpful? Yes 2
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Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Road, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton

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