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All 15 East Syracuse hotels

Hilton Garden Inn Syracuse

3.0 of 5 Hotel   |   6004 Fair Lakes Road, East Syracuse, NY 13057
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87%
Ranked #2 of 15 hotels in East Syracuse
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Jeremy C Atlanta
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258 people have reviewed this hotel

Traveler rating
    129
    93
    22
    7
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Atlanta
Top Contributor
312 reviews 312 reviews
64 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We enjoyed our 2-night stay here while dropping our daughter off at Colgate. Our room was clean and comfortable, everyone was very friendly (particularly the people at the front desk), and the breakfast was fine. Only complaint is that the mattress was very hard, which made us a little sore by the morning.

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you Jeremy C for your review. I'm sorry you did not enjoy your mattress - sometimes it can be difficult to find a mattress that suits all of our guests perfectly, but I do apologize and we will certainly take your comments into consideration going forward. I am glad your room was clean and comfortable and I will be... More

Providence, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Clean, quiet rooms with excellent service! A bit noisy from the hall, but generally this is a good choice for a stay in Syracuse. The breakfast was excellent. Would recommend this hotel; it's especially good if you need to travel to Syracuse University.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you Amy N for your review. I apologize for the hallway noise your experienced during your stay, but I am glad you enjoyed your guest room and breakfast in the morning. We are happy to hear you recommend our hotel and we hope to see you again the next time you are in the Syracuse area! More

Hillsdale, New Jersey
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Hilton Garden Inn for two nights in connection with a trip we made to Syracuse University. We were very pleased with out experience. The staff was friendly and accommodating and the breakfast was outstanding. The State Fair started the day we left so there was a lot of activity around but they handled it well. The... More

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your kind review. I am glad you had a pleasant stay with us and were able to enjoy our delicious cooked-to-order breakfast. Thank you again for your feedback and we hope that you do stay with us again the next time you are in Syracuse! More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Unhappy with room next to pool as you could hear nothing but noise. Went to front desk and said, $229 to listen to kids screaming in pool is not Ok. Was told, oh, I can lower the rate. First and foremost, a 4* rating should have better sound proofing and aren't we quoted the "best rate?" We were treated like... More

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Greencastle, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The service received is much better than the DoubleTree in the same region. Staffs are very friendly. The room is also cleaner IMO. I did not hear any noises during our one-night stay. Location is fine as long as you have a car.

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you very much Linghao Z for your review. We appreciate the positive comments regarding our helpful staff and clean rooms, and I am glad you were able to enjoy a quiet night of sleep. Thank you again for your review and we hope to see you again in the future! More

Toronto, Canada
Top Contributor
53 reviews 53 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great: Very clean, modern, spacious room; very quiet area; bright lobby area; friendly staff; very good price for a Hilton and time of year; good wifi Good: Small but well-equipped fitness room; small pool; a bit hard to find the place So-so: plumbing noise from adjoining/above rooms; big building but only one elevator?; nice looking breakfast but it’s not included;... More

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you so much for your fantastic review regarding your recent stay with us. We are grateful for your comments, positive and negative, to highlight which areas we thrive in and which areas we could possibly improve. I apologize that you experienced a few plumbing noises during your stay, and while sometimes noise from surrounding rooms can be common in... More

Senior Contributor
36 reviews 36 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Room was one of the best Hilton Gardens we have stayed at. Not sure if it's just because it's new or recently renovated though wall between room and shower needed more sound proofing though we never heard noises from the adjacent occupied rooms. Staff were very pleasant even though they were having computer issues and obviously under stress. Very convenient... More

Was this review helpful? Yes 1
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your review regarding your recent stay with us. I am glad you found your room to be one of the best - that is quite the compliment. We apologize for the computer issues but I am glad our excellent staff was still pleasant and helpful as they always are. Thank you again for your review and we... More

Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

hotel itself was ok, carpets were a bit stained in room but hallways smelled like carpet cleaner so they either are working on it or had a severe leak. location is poor for any family trip; it's buried in a corporate park but still next to I-90 so you hear trucks at night

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 3 weeks ago

This is my second time staying at this hotel but first with my family. I was greeted with coffee tea and cookies in the lobby at check in, as well given bottled water. The staff is friendly and helpful, and the service was excellent. The room is very comfortable and spacious with a Keurig machine fridge microwave and free wifi.... More

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you Cathy C for your great review! We appreciate the lovely comments regarding our service and our hardworking staff. I am pleased to hear you had a comfortable stay in your spacious guest room and could enjoy some of our great amenities such as the Keurig coffee maker, refrigerator and free wi-fi in each room. Our proximity to DestinyUSA... More

Ottawa, Canada
Senior Contributor
23 reviews 23 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My friend and I stay here when we go outlet shopping in NY State. It isn't high end but it is clean, with good amenities and responsive staff. The location is in an unusual area off the highway, in a residential area/industrial park. 100% smoke free.

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your review regarding your recent stay with us. Our location is set back in a quiet business park but hopefully you found this to allow for a peaceful night of sleep and a relaxing stay. I am glad you were able to enjoy some of our great amenities and we are proud to provide a 100% smoke... More

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Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Road, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in East Syracuse #1 Family Hotel in East Syracuse #2 Romantic Hotel in East Syracuse
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 
Number of rooms
100

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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