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Hilton Garden Inn Syracuse

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6004 Fair Lakes Road, East Syracuse, NY 13057
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1 room 1 adult
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Hilton Garden Inn Syracuse
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393 Reviews from our TripAdvisor Community

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Rochester, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Our family gathers at this hotel once a year, and we once again had a great experience. The staff are friendly and helpful, delicious breakfast buffet, welcoming lobby area, and the accommodations are just what our family needs to get together. Great value. We'll be back again next year!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sarah V
1 review
5 of 5 stars Reviewed 5 days ago NEW

We went to the hotel for a girls night out and had an easy check in, a delicious dinner at the hotel restaurant and incredible service. Matt at the front desk was patient with us and helped us do and accomplish anything we needed and wanted. He was truly exceptional and we appreciated a care free night. Thank you!! :)

Helpful?
Thank Jenn B
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us.We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again! More 

Sterling, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Great staff. I left an item in my room and they actually called me to tell me. That is the first time that has ever happened in my 20 of business travel. Excellent service will be back again for sure. Thanks

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Todd M
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are happy to hear that you enjoyed your stay with us, and that you received your lost and found item. It is the worst to get home and realize you misplaced something important, glad we could help! Please come back and visit us again. More 

Rochester, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very happy with the stay, glad Hilton is a military supporter. The Hilton Garden Inn staff was very welcoming and informative with Military process. The breakfast staff were also very knowledgable and approachable. Would definitely stay here again. The room was exactly what i needed with a microwave and fridge and a Keurig kit provided in the room as well.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alyssa T
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your review and all of your lovely comments regarding your recent stay with us. Our hardworking staff members truly go above and beyond for our guests, so I will be sure to share your feedback with them. Thank you again for your service and the great review, we hope that you will stay with us again the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed one night to attend an SU basketball game. Have stayed in many hotels over the years in the area and this is by far our favorite. Every staff member we interacted with in all areas of the property were professional, friendly and so helpful. The breakfast is awesome, a combination of cooked to order and a buffet. Liked the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank C2935VKkarenc
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us.We truly do our best to make our guest feel welcome and taken care of. We are always striving to improve our service. It is nice to hear that our Guests have enjoyed their time with us. We look forward... More 

Exeter, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is outstanding. Staff goes out of their way to make all experiences pleasant. They genuinely liked children and went out of their way to make sure we were comfortable. Breakfast was delicious with a wonderful variety. All was served hot and to our liking. Lobby and rooms are immaculate and attractive.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank paul h
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your great review! We appreciate the lovely comments regarding our service and our hardworking staff. I am pleased to hear you had a comfortable stay. We truly enjoyed having you as our guest. We hope to see you again soon! More 

toronto, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

i would recommend this hotel to anyone. It boasts clean rooms, pleasant staff, furniture and bathroom fixtures all up to date. Excellent location, right off the New York State Thruway. Reasonably priced.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sholom S
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are happy to hear that you enjoyed your stay with us. We are always striving to improve our service. We look forward to having you join us again. More 

Endicott, New York
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We needed up at this Hilton because of a mistake in reservations at another Hilton -which was closed. This was Christmas Eve and we went to this Hilton Garden and explained our predicament. They were apologetic for the other Hilton's error and quickly tried to help us. They treated our concerns & frustrations quickly and checked us in. They were... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Karen S
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are happy to hear that you enjoyed your stay with us. I have passed along your comments to our staff. We are always striving to improve our service. It is nice to hear that our Guests have enjoyed their time with us. We look forward to having you join us again. More 

Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 27, 2015

I was to attend a wedding on the 26th of December and booked my stay on the 24. I spoke to the reservation representative and let him know I was to check in the morning of the 26th and check out the 27th. He booked my reservation letting me know that everything was fine. When I arrived the morning of... More 

Helpful?
3 Thank Mywanderlust23
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

I would first like to apologize for your recent experience at this hotel. I delayed my response until I had an opportunity to speak with all of the hotel employees that worked the night of your stay. While it appears that there was some confusion regarding your arrival date and length of stay, my staff should have handled the situation... More 

Bronx, United States
1 review
4 of 5 stars Reviewed December 26, 2015

The Hilton Garden Inn has great service and I enjoyed my stay. I would definately recommend this hotel in the future to someone and I would also stay here again. The room at the Hilton Garden Inn in Syracuse was very clean and I loved the service of the custodians at the Hotel, they were very professional and were very... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nasir F
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. It is nice to hear that our Guests have enjoyed their time with us. We look forward to having you join us again. More 

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