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Hilton Garden Inn Syracuse

3.0 of 5 6004 Fair Lakes Road, East Syracuse, NY 13057
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Certificate of Excellence 2014
Hilton Garden Inn Syracuse
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Hilton Garden Inn Syracuse
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299 reviews from our community

Traveler rating
    154
    105
    26
    7
    7
See reviews for
103
58
12
95
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Rochester, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our family meets at this hotel every January, and are always impressed with the staff. They are friendly, accommodating, and go out of their way to make sure we are happy with our stay. On top of that, our kids love the pool, the lobby is perfectly arranged for visiting with our family, and breakfast is delicious!

Review collected in partnership with Hilton Garden Inn

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franklin, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

yummy cookies await the guest that comes & goes. service is tops and food is delicious... i only had breakfast and it was awesomely done to order. go pats. the restaurant looked very nice and relaxed casual atmosphere. i've been here many times.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 weeks ago

I ended up in Syracuse unexpectedly for a day. Made a last minute reservation here, based on online reviews. VERY comfortable. Very clean. Staff is very friendly and accommodating. Many amenities. Great value. I wasn't planning on staying in town, but the Hilton Garden Inn made my experience a good one. I would definitely stay here again.

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience at the Hilton Garden Inn with Trip Advisor. We appreciate your feedback on our hotel and staff. We are happy to hear you stay was enjoyable and look forward to having you join us on your future trips to Syracuse. More 

CLAYTON
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is a good place to stay. Staff is exceptional, rooms are clean and fresh, beds are very comfy! Staff is very accommodating to most needs. The pool is small but temp is good. Hot tub is very nice.

Review collected in partnership with Hilton Garden Inn

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Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

We appreciate your feedback on your recent stay with the Hilton Garden Inn. We are happy to hear you found our staff exceptional and accomodating.We hope you will choose to stay with us on your future visits to Syracuse. Thank you. More 

Napanee, Canada
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here before our vacation flight from Hancock Int airport in Syracuse. The price included free parking for up to 2 weeks. The rooms were comfortable and well appointed. The staff were friendly and helpful even providing maps to area restaurants. This hotel was farther from the airport then I had thought it would be when I booked it... More 

Was this review helpful? Yes 1
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Hello Thank you for sharing your recent stay with Trip Advisor. I am happy to hear that you found our hotel comfortable and our staff friendly and accomodating.We do appreciate your feedback as we are constantly striving to improve our service. Although we are not located close to the airport I do hope if you travel back to Syracuse you... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I found my family forced to travel during the holidays to come to town to bury a loved one. We arrived in Syr well ahead of schedule on New Years day, bone weary and with no accommodations available anywhere due to the holiday. We were not scheduled to check in til 4 pm, yet your amazing staff quickly "found" us... More 

Review collected in partnership with Hilton Garden Inn

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Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This HGI offers a great breakfast and a full service bar/restaurant. In addition, the fitness center and pool/hot tub are great amenities. Service staff is first rate. I would highly recommend this hotel over all of the other hotels close by (near Carrier Circle).

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Hello Harry, Thank you for your recent post regarding your stay with the Hilton Garden Inn. We are so happy to hear that you had an enjoyable visit with us and found our staff first rate. As always, we look forward to seeing you on your next visit to Syracuse. Please do not hesitate to contact me if I can... More 

Whitby, Ontario, Canada
2 reviews
5 of 5 stars Reviewed 5 weeks ago

My cousins and sister and I came to this place after attempting to check in to the Quality Inn down the road- that hotel was SO SCARY and this place saved us!!! Upon entering, the front desk lady was SO friendly and seemed genuinely happy to have us- and was very thoughtful after hearing about our previous attempt at another... More 

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Hello Erin, Thank you for sharing your experience with Trip Advisor regarding your recent visit to the Hilton Garden Inn. We appreciate hearing that you found our hotel so nice and that we could make your stay comfortable after your first hotel experience elsewhere. I am glad you chose us. We hope you will stay with us on your future... More 

Keene, New Hampshire
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 21, 2014

I stay at this hotel on a regular basis (approximately once a month). It is conveniently located right off of the NY Thruway. It is not a very big hotel, but it does have all the amenities with an indoor pool, fitness center and on site restaurant. The hotel staff is extremely pleasant and efficient including the front desk staff... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Hello Barbara, Thank you for sharing your recent experience with Trip Advisor. We appreciate your kind words about our staff and hotel. I will be sure to pass along your feedback to everyone. As always, we look forward to your visits. Please do not hesitate to contact me if I can ever be of assistance. We hope to see you... More 

Milford, Ohio
Top Contributor
86 reviews 86 reviews
8 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed December 16, 2014

I normally do not review Hilton properties as they are pretty much all the same but this HGI stands out because they have a nice bar and restaurant area while every other HGI I have been to puts them in the breakfast area. Also the coffee is always ready early in the AM, the rooms are cleaned early and they... More 

Was this review helpful? Yes 1
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you Scot L. for your recent response with Trip Advisor. We appreciate all of wonderful comments regarding our hotel. We hope if your travels bring you back to our area you will choose to stay with us again. We look forward to seeing you. Thanks again. More 

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Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Road, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton
Hotel Style:
#1 Business Hotel in East Syracuse
#1 Family Hotel in East Syracuse
#2 Romantic Hotel in East Syracuse

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