We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Syracuse

Certificate of Excellence
Hotel deals
Hotel website
6004 Fair Lakes Road, East Syracuse, NY 13057
Special Offer
Double Your Points!
2 people have started booking this hotel
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Hilton Garden Inn Syracuse
View Map
Add Photo Write a Review

359 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    189
    123
    28
    10
    9
See reviews for
124
71
14
116
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (359)
  • Mar-May only
    (85)
  • Jun-Aug only
    (128)
  • Sep-Nov only
    (80)
  • Dec-Feb only
    (66)
All months
Conyers, United States
5 of 5 stars Reviewed 3 days ago NEW

The location of the hotel was very convenient to all of our events. Access to the interstate and thruway was a short drive. The hotel was quite and comfortable and the staff went overboard to serve our every need. Would stay here again in a heartbeat.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. More 

Ottawa, Canada
5 of 5 stars Reviewed 3 days ago NEW

This Hilton property is located out of core Syracuse and in a sort of business Park. It was quiet and almost park-like/serene location. Staff were friendly and amenities were adequate and functional. Check-in & Check-out were a breeze - digital room selection & check-in was especially fun. It was easy getting to Destiny USA mall via the toll and non-toll... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your recent posting with Trip Advisor about your stay with us. We appreciate your feedback as we are constantly striving to improve our service. We do hope you will choose to stay with us on your future travels to our area. Thank you. More 

Norwood, New York
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Weekend get-away with husband. The hotel is very nice and for $129/night it was a good deal. The bed was a little soft and lumpy but the room was clean and tidy. The breakfast buffet ($9.99) was delicious and you can order eggs or pancakes or waffles at the window if you want or they had scrambled eggs and bacon... More 

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your recent posting with Trip Advisor about your stay with us. We appreciate your feedback as we are constantly striving to improve our service. We are happy to hear that you found our amenities to your liking. We do hope you will choose to stay with us on your future travels to our area. Thank you. More 

Stratford, Connecticut, United States
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is clean and comfortable. Rooms are good sized and clean, the AC system works well and is quiet. The staff is friendly and helpful, Shaun gave us some great ideas about things to do in the area. The restaurant in the hotel is great but be aware they do not serve lunch, just breakfast and dinner.

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your recent stay. We appreciate your feedback regarding our hotel and staff and appreciate your kind words. I will be sure to share your experience with our staff. We do serve lunch except on Sundays and the hours are a bit limited from 1130am -130pm. We hope you come stay with us again. More 

Toronto, Canada
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel stuffs are very friendly. They call us to check about everything is ok after we arrived the room. That was lovely. The room is big but old. I usually stay in Hilton when I come to states. This hotel is the oldest one so far I been. Feel like in a motel room. I hear kids cry and... More 

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We hope you will stay with us again in the future. More 

Atlanta, Georgia
Level Contributor
143 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After 2 years, we were in Syracuse for about a week. As before, staying here was outstanding. The room was nice and comfortable. The best part of the stay was the staff. They previous staff and the new staff members from the front desk to the restaurant to housekeeping did a great job. We felt as welcome and important as... More 

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your review and all of your lovely comments regarding your recent stay with us. Our hardworking staff members truly go above and beyond for our guests, so I will be sure to share your feedback with them. Thank you again for your review and we hope that you will stay with us again the next time you... More 

Norwood, New York, United States
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here one night for a weekend getaway. The room was clean and tidy and new looking. The only thing we both had a problem with was the bed. For us it was very soft and mushy; but we have a firm bed at home - depends on your preference. The breakfast buffet was very good. For $9.99 you can... More 

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your review, I am glad you enjoyed your guest room and breakfast in the morning. We hope to see you again the next time you are in the Syracuse area! More 

Cambridge, Ontario, Canada
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Let me start with the only two negatives I can think of for this place - 1) it's not the easiest place to find because it faces away from the street you approach it from, and the address is not for that street either. 2) the breakfast buffet was a bit confusing because it was semi self-serve and semi-service. Otherwise,... More 

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback Your comments will help us as we continually work to improve our guest experience.We hope you will consider staying with us again in the future. More 

Jersey City
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I are Gold Members and we love to stay at Hilton Garden Inn hotels. The staff are also friendly and very helpful and this hotel did NOT disappoint us. Staff was helpful with suggestions for restaurants in the area and where to shop for our other needs during our stay. I would definitely recommend staying here if... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your great review! We appreciate the lovely comments regarding our service and our hardworking staff. I am pleased to hear you had a comfortable stay. We truly enjoyed having you as our guest. We hope to see you again soon! More 

Bristol, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I used Hilton website to book room, and after the 3rd time of going through the booking process, booked room for date I was making reserve., instead of date I wanted to stay. Explained to manager about mix up, was told hotel was booked I date I reserved. Was charge full price for mistaken date and date I actually stayed.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We will take your comments under consideration as we continually work to improve our guest experience. More 

Questions? Get answers from hotel staff and past guests. Ask a question

114 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (22)
Viewed
Hotel & grounds (5)
Viewed
Dining (2)
Viewed
Bathroom (5)
Viewed
Room/suite (7)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (92)
Viewed
Hotel & grounds (15)
Viewed
Business center/function rooms (11)
Viewed
Pool/beach area (5)
Viewed
Room/suite (41)
Viewed
Dining (2)
Viewed
Other (18)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near East Syracuse
0.2 mi away
CrestHill Suites Syracuse
CrestHill Suites Syracuse
#2 of 17 in East Syracuse
4.5 of 5 stars 474 reviews
0.6 mi away
Embassy Suites by Hilton Syracuse
2.4 mi away
Hampton Inn & Suites Syracuse Erie Blvd/I-690
Show Prices
Show Prices
Show Prices
0.6 mi away
DoubleTree by Hilton Hotel Syracuse
0.4 mi away
SpringHill Suites Syracuse Carrier Circle
2.6 mi away
Holiday Inn Express Hotel & Suites Dewitt (Syracuse)
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay