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CrestHill Suites Syracuse

Certificate of Excellence
6410 New Venture Gear Drive, East Syracuse, NY 13057
Hotel amenities
CrestHill Suites Syracuse
Best prices for: 1 room 1 guest
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Ranked #2 of 15 Hotels in East Syracuse
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
MsI'mdoingMe E Buffalo, New York
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440 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Buffalo, New York
1 review
5 of 5 stars Reviewed 1 week ago

This place is truly amazing. Each room included a full kitchen, tV's in each room including the living room. Staff service was amazing. We love Heather, Jim, Amanda and all affiliated with. Very polite, and on top of any/all concerns or needs of individuals staying. I would recommend here to anyone.

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you very much for selecting our hotel to host your hospitality needs while attending a dance competition in Syracuse. We were so happy to hear all the girls did great in their competitions. We hope to see you again next year when you visit Central New York. Once again, Thank you and thank you for the kind words. More 

New York City, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We had the two bedroom suite which was perfect for our family. The kids had their own bedroom and tv and bathroom and it was very spacious. Definately will get this suite again. Only thing is is they had to scramble to see which room was clean the sheets were put on upside down and my mother almost hurt herself... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Kay from NYC, come back any time! Thank you for your recent review of the hotel and please know, we appreciate the kinds words you have for the hotel and it's staff, especially Leo. Stop and see us again when you want to get away from the hustle and bustle of NYC! Jim Stocker More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I will only stay here when I come to Syracuse! The prices are awesome and the rooms are SUITES! with a lovely breakfast. We were pleasantly surprised when tonight they even offered a complimentary dinner provided by one of the local restaurants! It was delicious. Our room is clean and bed is comfy... and quiet. We highly recommend this place... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Diana, Thank you so much for the kind words and review... We certainly hope you bring the grand kids this summer, the pool is awesome and is heated, making it a great time for young kids. See you soon! Jim Stocker More 

West Orange, New Jersey
Top Contributor
106 reviews 106 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed in a 2 bedroom suite (1King, 2 doubles) plus had living room and kitchenette w/full size appliances. The cost was less than many of the local hotels for just a room. Since I was there for 4 nights due to funeral I was more than happy with my room. Yes it needs some updating, as others have said.... More 

Was this review helpful? Yes 1
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

I am sorry you found us under those conditions, however, family funerals can be a chance for families to come together and celebrate a family members life. We are glad the Leo was here and welcomed all of you. Please stop in again on your next visit to the Syracuse area! Jim Stocker More 

Potsdam, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This place was not what I expected after reading the many positive reviews. At a very quick glance, things don't look too bad. But after your eyes focus... well, you see things you'll wish you hadn't. The carpet was dated and needed vacuuming, the walls were dirty (black hand marks on the kitchen wall around the circuit breaker panel), microwave... More 

Was this review helpful? Yes 1
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Michael, I am very sorry to hear that we did not live up to your expectations. I will use all your comments to address the deficiencies in efforts to correct and better the operations. I thank you for your comments and we wish you well in your travels. Jim Stocker More 

Salisbury, MD
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed two days in February 2015. Great laid back spot for a family with two kids; the one bedroom layout works well if you have kids sleeping in pack and plays. The staff are friendly and helpful; it's clean and quiet. Will gladly stay again.

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

We certainly would like to have you all back again in the near future. thank you for your positive comments regarding your recent stay.... Safe travels and come back soon to CNY.... Jim Stocker More 

Mechanicsburg, PA
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We had to attend a funeral and stayed at CrestHill Suites on 2/26 and 2/27. The staff was exceptional - courteous and helpful. The breakfast was above average. The room, however, was average or below. The edges of the computer chair were so torn that the stuffing was showing. The couch has an obvious brown stain on it. The kitchen... More 

Was this review helpful? Yes 1
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you for your recent review of the hotel. I will pass along your comments regarding the condition of the rooms to the owners of the hotel. Hopefully they will move up the purchasing of the office chair and sofa beds. They are all due to be replaced this summer. They air conditioning layout is something that was planned from... More 

Manotick
Senior Contributor
22 reviews 22 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 24, 2015

Clean, great rate, well appointed. Free beer in the lobby with a free meal that is simple and changes daily. Breakfast and wifi included. Not too close to shopping but the airport is close by. Will be back in the summer to try the outdoor pool with the kids.

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Pauly, You will be welcomed back with open arms and cold beer! We look forward to having you and the family back in the summer. Thank you so much for the positive review. Safe travels! Jim Stocker More 

Gainesville, Florida, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 20, 2015

I recently stayed at this hotel, which is located in the Syracuse airport area. Upon arrival, I was warmly greeted at the front desk by Leo, who was so helpful and friendly. I hadn't slept in over 26 hours, and he kindly chose a room for me in a quiet location away from the elevator and ice machine to ensure... More 

Was this review helpful? Yes 1
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Rhonda, Thank you very much for the positive comments and review. We also appreciate the mentioning of one of our valued staff member, Leo. He certainly is a gem! We hope to see you in the near future. Jim Stocker More 

Wayland, Massachusetts, United States
Top Contributor
66 reviews 66 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 15, 2015

Was in town for a Syracuse U visit with family. Rooms are huge and come with a full kitchen. Gave plenty of room for all. Fairly easy to get to from highway. Nothing of note nearby, but a fine home base. Even with below 0 temps, room was warm and shower hot. Breakfast was OK. Best thing is it was... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Well Mike, Now,, you found your "Home away from Home" when you or your friends come to visit either Syracuse University or Central New York. Thank you for taking the time to write your review. We hope to see you in the near future. Jim Stocker and staff. More 

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