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CrestHill Suites Syracuse

Certificate of Excellence
6410 New Venture Gear Drive, East Syracuse, NY 13057
Hotel amenities
CrestHill Suites Syracuse
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Ranked #1 of 15 Hotels in East Syracuse
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
David O Boston, Massachusetts
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445 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This place was awesome! I found this after a disappointing experience down the street, as I stay in Syracuse often for business. This is a suite hotel, so I had a full suite, including full kitchen, living room area, work desk, and separate bed room. The bathroom was large and comfortable, and though it is obvious the building is older,... More 

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Centereach, New York
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at Cresthill this past weekend and was extremely happy with what we got. The room was spacious, clean, and the service was on par with more expensive hotels in the area. If you're not looking for all the glitz and glamour, this is your place. Will definitely book here the next time I'm in Syracuse.

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jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you so much for your nice review. We look forward to your return visit to Central New York. Thank you and safe travels. Jim Stocker More 

Burlington Ontario
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having decided never to return to America's Best Value Inn (aka Microtel), we relied on Trip Advisor to recommend a "new" place to stay when traveling through East Syracuse. Crest Hill Suites was a perfect choice - clean, spacious, friendly, good value for our shrinking Canadian dollar. They even had a discount for Canadian customers. We shall definitely become new... More 

Was this review helpful? Yes 1
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you so much for the positive review about our hotel. It is a great tool to use when shopping for accommodations. Thank you for helping other make a choice down the road. We always welcome our neighbors from the north..... Stop in again after the Stanley Cup Playoffs to get some shopping therapy, another year of New York Ranger... More 

Windsor Locks
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Close to NYS thruway, clean spacious rooms, very friendly and helpful front desk people. Just like a little apt. Would stay again if in area. Highly recommend. Swivel TV just a plus. Did not have breakfast, but looked just fine.

Was this review helpful? Yes 1
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Sophie, Thank you very much for your positive review.... We hope to see you again in the near future! Jim Stocker More 

Westhampton, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My son and I were visiting the University of Syracuse for the weekend. My wife booked our hotel so I had no idea what I was to expect. What a wonderful hotel ! From the moment we entered the lobby to the time we checked out, this had to be one of the most relaxing experiences we ever had. The... More 

Was this review helpful? Yes 2
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Hi Frank, Well,,,,,,,, did we select Syracuse University????? Thank you for the kind review and I am sure Leo would like to pass along his thanks too. We hope to see you in the future and we hope your son enjoys his college experience, where ever he ends up. Thanks again for the positive review! Enjoy the Easter Weekend. Jim... More 

Buffalo, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This place is truly amazing. Each room included a full kitchen, tV's in each room including the living room. Staff service was amazing. We love Heather, Jim, Amanda and all affiliated with. Very polite, and on top of any/all concerns or needs of individuals staying. I would recommend here to anyone.

Was this review helpful? Yes 1
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you very much for selecting our hotel to host your hospitality needs while attending a dance competition in Syracuse. We were so happy to hear all the girls did great in their competitions. We hope to see you again next year when you visit Central New York. Once again, Thank you and thank you for the kind words. More 

New York City, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 15, 2015 via mobile

We had the two bedroom suite which was perfect for our family. The kids had their own bedroom and tv and bathroom and it was very spacious. Definately will get this suite again. Only thing is is they had to scramble to see which room was clean the sheets were put on upside down and my mother almost hurt herself... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Kay from NYC, come back any time! Thank you for your recent review of the hotel and please know, we appreciate the kinds words you have for the hotel and it's staff, especially Leo. Stop and see us again when you want to get away from the hustle and bustle of NYC! Jim Stocker More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed March 9, 2015

I will only stay here when I come to Syracuse! The prices are awesome and the rooms are SUITES! with a lovely breakfast. We were pleasantly surprised when tonight they even offered a complimentary dinner provided by one of the local restaurants! It was delicious. Our room is clean and bed is comfy... and quiet. We highly recommend this place... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Diana, Thank you so much for the kind words and review... We certainly hope you bring the grand kids this summer, the pool is awesome and is heated, making it a great time for young kids. See you soon! Jim Stocker More 

West Orange, New Jersey
Top Contributor
107 reviews 107 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 3, 2015

I stayed in a 2 bedroom suite (1King, 2 doubles) plus had living room and kitchenette w/full size appliances. The cost was less than many of the local hotels for just a room. Since I was there for 4 nights due to funeral I was more than happy with my room. Yes it needs some updating, as others have said.... More 

Was this review helpful? Yes 1
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

I am sorry you found us under those conditions, however, family funerals can be a chance for families to come together and celebrate a family members life. We are glad the Leo was here and welcomed all of you. Please stop in again on your next visit to the Syracuse area! Jim Stocker More 

Potsdam, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 2, 2015

This place was not what I expected after reading the many positive reviews. At a very quick glance, things don't look too bad. But after your eyes focus... well, you see things you'll wish you hadn't. The carpet was dated and needed vacuuming, the walls were dirty (black hand marks on the kitchen wall around the circuit breaker panel), microwave... More 

Was this review helpful? Yes 2
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Michael, I am very sorry to hear that we did not live up to your expectations. I will use all your comments to address the deficiencies in efforts to correct and better the operations. I thank you for your comments and we wish you well in your travels. Jim Stocker More 

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