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All 15 East Syracuse hotels

CrestHill Suites Syracuse

3.0 of 5 Hotel   |   6410 New Venture Gear Drive, East Syracuse, NY 13057
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CrestHill Suites Syracuse
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88%
Ranked #2 of 15 hotels in East Syracuse
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 6 days ago
Been_there_dk Ballerup
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340 people have reviewed this hotel

Traveler rating
    216
    85
    26
    7
    6
See reviews for
144
85
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39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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  • French first
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English first
A TripAdvisor Member
3 of 5 stars Reviewed yesterday NEW

The hotel was satisfactory. The breakfast was satisfactory. The beds and pillows were very comfortable and the room was clean. However, I would caution the traveller about expecting a two bed suite as pictured on sites such as Priceline . I purchased this room on Priceline and upon checking in was told the room I purchased was a one bed... More

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Ballerup
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed there for 3 nights in marts 2014 and the hotel is nice with a fine service and free breakfast and light dinner. The room was more like an apartment with a proper kitchen, so if I had to stay longer it is definitely a place I would consider again. Easy access to the airport and Syracuse and state... More

Was this review helpful? Yes 2
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you very much for your positive review. We certainly hope to be your host again in the near future. Thank you again and safe travels! Jim Stocker More

hello096
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Not sure why this hotel is now getting a three star rating. It does not have a restaurant or bar on location nor does it have a conference facility or a suitable gym? Hotel is dated and has a Motel feel to it not a hotel feel. You will be disappointed if you bid on priceline or hotwire and get... More

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jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Usually I find myself thanking people on this site for their reviews, however, I have a difference of opinion. I fully understand that you can not make every person happy every time. And this may be the case, so I will state my case....We have been doing updates to our hotel throughout the last year. Our lobby is brand new,... More

Arizona
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked this hotel, as we were arriving late in the evening with plans to drive to the Finger Lakes area the next day. So rather than get a rental car, we thought we'd stay here and taxi over since their airport shuttle bus stops picking up really early, something like 4 PM! The hotel is actually further than you'd... More

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jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

I thank you for your review of the hotel during your recent stay with us. Yes, we are a fifteen minute drive to the airport, but your choices are very limited near the airport. Many people do choose to drive the extra time to enjoy the many options available to them in terms of lodging. Thank you for the positive... More

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed there lat week. We were two adults and seven kids. We probably could have all fit in one suite. The rooms are so big! We stayed on the second floor, so we had very high ceilings, which just made it feel even roomier. I got a great price by naming my own price on Priceline. As others mentioned,... More

Was this review helpful? Yes 2
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you for your positive review of CrestHill Suites. Parking issues solved.... The large crew of workers staying her with all the trucks are gone and to find out what made matters even worse was the fact that they even had tbrought heir own cars, so they took double the parking spaces. Plus we had alot of Park and Fly... More

Fredericton, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Couldn't ask for better accommodations. Very comfortable and clean. The staff at check in were great. After dinner I tried to get some ice, the older gentleman at the desk was not helpful and rude. If he does not like his work, he should not be there. This was a minor inconvenience on an otherwise great stay.

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jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you so much for your review of our hotel. We are glad you decided to stay with CrestHill Suites. To address your comments regarding the employee you described, he has been shown your review and feels bad and apologizes for his behavior. He is the one who is always on here but always for his friendly nature and caring... More

Pittsburgh, Pennsylvania, Usa
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 16, 2014

For the same price as cost of staying at another hotel in the area - you can stay at Crest Hill and have a mini suite. Very clean room. I checked in at midnight and the midnight clerk did not have much of a personality - I got the impression I was making him work. The only issue is I... More

Was this review helpful? Yes 1
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you for taking the time to share your thoughts on your recent stay with us... Parking as been an issue this winter,, with the vast amount of snow all season and the high occupancy we have run all winter, it has lead to some concerns. As you may have seen, there are some work trucks and crews staying with... More

New York
Contributor
11 reviews 11 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 10, 2014

We stayed here again this year after a nice stay last year. Check in was very quick, however there was NO place to park! The hotel was full, and there was not one parking space to be had. Driving in circles around the lot, I observed several large utility trucks taking up several spaces each. I had to park half... More

Was this review helpful? Yes 1
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Hi Bumblebee, Thank you for your positive review. We take great pride in the work our housekeepers do for us in the guest rooms. Each room is inspected each and every day to ensure that the highest level of cleanliness exists. During breakfast, there is overflow seating thru the french doors adjacent to the lobby and into a small room... More

Angelica, New York
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2014

I booked a two bedroom suite for myself, fiance and my daughter for a birthday weekend getaway. The hotel contacted me the day of our stay and asked if there was anyway we could change to two separate one bedroom suites because a family that had lost their home in a fire was in need of the two bedroom. I... More

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jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

We certainly owe you a "BIG" thank you for working with us! And thank you for taking the time to write such a wonderful review about CrestHill Suites! The family who lost their home in the fire is now rebuilding and will be staying with us for about six months, so they too" thank you"... Please come visit Syracuse and... More

Ottawa, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 2, 2014

We stayed one night at this hotel. The staff was friendly and helpful, the room was clean, spacious and bright. We had a few problems with our room. The room thermostat on the heat,A/C unit was not working. The heat would not shut off after reaching the programmed temp. Our room felt like a dry sauna. The phone which was... More

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you so much for the review. Unfortunately, you did not let us know what room you were in so we could fix or attend to some of your concerns you mentioned about the shower noise and faulty thermostat. The shower noise concerns me especially with the cold weather we have been experiencing. Shower noise has never been an issue... More

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Additional Information about CrestHill Suites Syracuse

Also Known As:
Cresthill Suites Syracuse Hotel East Syracuse
Cresthill Suites Syracuse Hotel
Cresthill Hotel East Syracuse
Cresthill Hotel Syracuse
Address: 6410 New Venture Gear Drive, East Syracuse, NY 13057
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in East Syracuse
#2 Business Hotel in East Syracuse
#3 Family Hotel in East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — CrestHill Suites Syracuse 3*
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