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CrestHill Suites Syracuse

Certificate of Excellence
3.0 of 5
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6410 New Venture Gear Drive, East Syracuse, NY 13057
CrestHill Suites Syracuse
Best prices for: 1 room 1 guest
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Ranked #2 of 15 Hotels in East Syracuse
Certificate of Excellence
A recent review
3 of 5 stars reviewed 6 days ago
TruckerLynn Syracuse, New York
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459 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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  • All months
    (459)
  • Mar-May only
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Syracuse, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The suites are very nice and the beds are VERY comfortable. Two newer style TVs. Good wifi signal. The pool is wonderful...clean, cool water, very refreshing! I stayed here for three nights. The first night, the room was incredibly hot. The air conditioning in the main room has only one tiny vent and there was very little air coming out.... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you for sharing your experience, these reviews helps us better evaluate our services we offer and also allows us to correct any deficiencies. This most likely was the case with your AC unit, the units are designed well and work adequately on most occasions, unfortunately at times, they need to be replaced as some are getting old. The problems... More 

Radford, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

This is an excellent hotel! Jim Stocker and his amazing staff do a great job of providing guests with beautiful, well-equipped suites; an outstanding hot breakfast; a wonderful exercise room; and even delicious dinners during social time, Monday through Thursday. The beautiful pool and patio area is extremely spacious and well-maintained. If you are looking for outstanding accomodations in the... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you Mr. Educator123, Myself, and the entire staff here at CrestHill Suites, are sad to see you and your wife go. Good luck in your new life down south in Virginia. Caraline says "Good Bye" too. Thank you for the positive words on your review of the hotel. Please stop in and visit should your travels take you back... More 

Buffalo, New York
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for the weekend at this hotel based on other reviews and it lived up to the reviews. It was clean, front desk was pleasant, rooms nice size, beds comfortable, breakfast was fine the standard hotel eggs, etc. Was about 15 mins to SU and need dinning and the mall was not far to drive with lots of restaurant chooses.... More 

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jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you for the positive review concerning your recent stay at the CrestHill Suites. We hope you select us again on your future travels east from buffalo..... Go Bills!!!!! Super Bowl Bound... Jim More 

Denver
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 1 week ago

Finding a 2 bedroom suite is difficult but Cresthill has several. The 2-bedroom suite is 922 square feet with a full kitchen, large living room, kitchen table, 3 televisions and two completely separate bedrooms. Just what we needed. Everyone from the maids to the front desk people were extremely helpful and responsive. They have a heated pool, workout room, free... More 

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jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you for your contribution to TripAdvisor and it's reviews of our hotel. Renovations are currently being planned out for later this year once we get thru the summer months.... We hope to see you again on your next trip to the Syracuse area. Thank you again! Jim More 

St. Catharines, Canada
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is a real gem. Most important: a really, really comfortable bed. The hotel and room are packed with amenities. For example, the suite came with a welcome basket with coffee, bottle of water, microwavable popcorn, granola bar. The kitchen even had paper towels--a small touch but I don't expect small touches when I am paying only $89 (AAA... More 

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jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you very much for taking the time to write such a nice and complete review. I thank you and certainly hope you do come back and stay with us in the near future when your travels take you to Central New York. Once again, thank you and safe travels. Jim More 

Ottawa, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Mr. Leo made our experience very delightful. We have been coming to the Cresthill Suites since Leo was hired. We have also referred many of our friends there. All have given the visit a thumbs up, mainly because of Leo but no entirely. His willingness to make our stay extremely comfortable but his pleasantness has been adopted by everyone else... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you so much for the kind words that you have expressed for Leo, I am sure he too would like to pass along his "thanks" for the nice words you have stated about him and his sincere caring nature for the guests here at CrestHill Suites. Thank you and we hope to see you in the near future. Jim... More 

Kingston, Canada
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked this place for a quick overnight stay. It surpassed our expectations. It looks quite new. It is tastefully furnished and decorated. The rooms are a nice size suite with nice kitchen. Two TVs and full bathroom (immaculately clean) impressed us too. The breakfast which is included is a full breakfast with eggs, bacon, waffles, cereal, fruit, pastries, coffee,... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you very much for such a nice review of your recent stay at our hotel. All the staff also thanks you for the privilege of servicing you and your family during your travels. We hope to see you again in the near future now that you know where we are! Thank you! Jim Stocker More 

Liverpool, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

Let me just say if your traveling to syracuse ny, The best, cleanest, friendliest, convenient and more amenities then you can imagine! 1st .The breakfast is so wonderful, more than a cup of coffee and piece of toast, which is what other places offer, not here at cresthill in east syracuse ny, the rooms are so clean and spacious and... More 

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jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Well 702 Trinity, A "HUGE THANK YOU" to you for a spot on review!!!!!! Amanda and Leo are certainly a pair! Great with the guests and will go the extra mile..... You are spot on,,,, Spot on about the General Manager Jim.... Good looking too! Thanks for taking the time to write all the nice things about the staff and... More 

Minneapolis, Minnesota
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 weeks ago

This hotel was marvelous! Wonderful spacious room, comfortable beds, and a delicious breakfast. The front desk staff was so friendly. We stayed two nights and had family activities to attend during the day. But it would have been a great place to just relax if we'd had the time. Our room had a sitting area with a TV that swiveled,... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Hi 170Dawn, Thank you for a wonderful review. We are so glad we exceeded your expectations. Stop in again if you are ever in the Syracuse area in the future. Thank you and safe travels. Jim Stocker More 

Saratoga Springs, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 27, 2015

What a wonderful experience with this chain! Got a great price online for a 2-queen bed suite and upon arrival we were upgrade to a 2 bedroom suite with a king and 2 queen beds total! Kitchen was well-stocked with all housewares and a nice sampling of snacks. Entire property was very clean and staff was friendly. Only negative was... More 

Was this review helpful? Yes 1
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

I thank you for the positive review and comments regarding the hotels cleanliness. However, I am surprised that you did not find the breakfast up to standards. We do place much emphasis on keeping the buffet filled at all times and offering a wide variety of selections. I will talk to the staff members that work in that area and... More 

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