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CrestHill Suites Syracuse

3.0 of 5 6410 New Venture Gear Drive, East Syracuse, NY 13057
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Certificate of Excellence 2014
CrestHill Suites Syracuse
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CrestHill Suites Syracuse
CrestHill Suites Syracuse
CrestHill Suites Syracuse
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419 reviews from our community

Traveler rating
    260
    109
    34
    9
    7
See reviews for
178
104
15
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (419)
  • Mar-May only
    (73)
  • Jun-Aug only
    (150)
  • Sep-Nov only
    (129)
  • Dec-Feb only
    (67)
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1 review
5 of 5 stars Reviewed 1 week ago

Our family came to Syracuse as a result of a tragic fire that took the lives of 3 of our family members. The rooms we were provided were excellent. The staff was friendly and compassionate. The service was excellent. The food was an added plus that we didn't expect. The Manager Jim went out of his way to assist the... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

To the whole family,,,, we will always welcome you back as a member of our own family. When you are coming back, make sure you call me directly to make your reservations.... Thank you so much for the kind words about the staff..... Miss you all! Jim Stocker More 

Portland, Oregon
1 review
5 of 5 stars Reviewed 2 weeks ago

Can't say enough about this hotel. Suite was great. We were in a pet friendly room and it smelled great. Our dog didn't go crazy smelling everything as he did n the other hotels we stayed in. The staff was very helpful. My only complaint is that the only handicapped exit was at the front door. The exit we went... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you for taking the time to write a review and share your experience as a pet owner with others. We enjoy being a pet friendly hotel and do keep all pets located in one section on the first floor. This has always work well for us as many people now have allergies to various pets. Each room is treated... More 

london
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We've been staying here for some years now on our annual visit to family. It doesn't have frills but it does have a great deal included: spacious 1-bed suites, breakfast plus dinner/drinks weekdays included (pretty basic but that's fair for the inexpensive price), a kitchen in the suite nicely stocked with pots, pans etc and a dishwasher, two TVs with... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you so much for taking the time to share your thoughts. Well, good news, the next time you come to Syracuse for your annual visit, you will see some updates in the workout room. We purchased a new elliptical two months ago along with a adjustable profession weight bench and all new dumbbells for free lifting. Free weights from... More 

Lyme, NH
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After a long day in the small car on a family trip, this is a great place to unwind. Our suite was a perfect setup for us. One bedroom with queens for the kids, living room/kitchen, & second bedroom with king for us. Two baths, fine mattresses and all very clean. Operable windows for fresh air helped me sleep. It... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Hey Voyager Family, Thank you for the nice review and sharing your experience with others. We are happy you were able to unwind after a long ride. Please mark us down as a place to stay when passing through Central New York. Thanks again! Jim Stocker More 

Ottawa
Contributor
16 reviews 16 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My family recently stayed at this hotel for a hockey tournament over the U.S. thanksgiving weekend. The hotel is in the carrier circle and surrounded by other hotels. You can't walk to anything from this hotel. It's a typical 3 star that needs updating. The rooms are all suites so they are larger but in need of updating. The free... More 

Was this review helpful? Yes 2
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Hi Mark, Yes, I did make a mistake and apologized sincerely to both you, Coach Rich and especially her. We have never had any sightings of such in our hotel, so it was hard to for me to believe at first. I did issue her a full refund for the entire three day stay. I made a mistake. Today I... More 

Northport, New York
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Once again stayed at Cresthill Suites when dropping my daughter off at SU. Was greeted by name when Leo checked me in. He truly makes me feel like family. Every employee I encountered had a smile on their face and a "Hello". It had been a long day of driving and that bed was oh so comfortable. I have stayed... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you very much for taking the time out of your schedule to write a nice review. Good luck to your daughter in her studies. We hope to see you again when you have to pick her up from school! Jim Stocker More 

Pittsburgh, Pennsylvania
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On a recent trip to Syracuse NY to spend Thanksgiving with our son, we were looking for an apartment style hotel with a full kitchen. We found that in Cresthill Suites. What a wonderful place to stay. The friendliness of the staff is unmatched compared to any other hotel we've stayed. Upon walking into our room, it didn't have the... More 

Was this review helpful? Yes 1
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you very much for your very nice review of the CrestHill Suites in Syracuse. We are so glad you felt right at home. We hope you enjoyed your holiday with us and your family! We welcome you to stay with us when your travels take you to the Syracuse area. Jim Stocker More 

Hopton
Top Contributor
70 reviews 70 reviews
37 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently needed to stay in Syracuse while my husband was having a very serious surgery at Crouse Hospital. I booked the room and spoke with a very nice gentleman, Leo, who was very helpful and friendly. I checked in on Nov. 18th and was given a room near the lobby and front desk. After a very stressful day at... More 

Was this review helpful? Yes 1
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you for taking the time to share your thoughts about your recent experience here at the hotel. I think Leo put a note in your file when you were making your reservation. He is very good at taking care of everyone's needs and anticipated your needs upon hearing that your were coming to town for major surgery, so he... More 

Mount Pearl, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My daughter went to,Syracuse, NY for some shopping. We stayed at the Cresthill Suites. Lovely suite with full kitchen, separate bedroom & bathroom. Clean & comfortable & great price. Would stay there again. Mbreakfast included.

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Hello Pat McDonald, thank you for taking the time out of your day to write such a nice review on the CrestHill Suites in Syracuse, New York. Please come down again soon to catch more bargains at the DestinyUSA Mall..... Have a safe and happy holiday season! Jim Stocker More 

Brampton, Canada
1 review
3 of 5 stars Reviewed 3 weeks ago

Travelling for US Thanksgiving, we needed a place to stay at the last moment. On our late arrival, the checkin was courteous and efficient. The beds were great, the suite was a bit shabby, but everything worked and the water in the shower was hot! The bathroom was clean and had been upgraded with marble tiles and flooring. Breakfast was... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Mike C.... Thank you for your review of the hotel during your recent travel to Syracuse New York. We are glad you selected us and hopefully you will return in the near future.... Have a safe and happy holiday season! Jim Stocker More 

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Additional Information about CrestHill Suites Syracuse

Address: 6410 New Venture Gear Drive, East Syracuse, NY 13057
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — CrestHill Suites Syracuse 3*
Number of rooms: 86
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Also Known As:
Cresthill Suites Syracuse Hotel East Syracuse
Cresthill Hotel East Syracuse
Cresthill Hotel Syracuse
Hotel Style:
#1 Best Value Hotel in East Syracuse
#1 Romantic Hotel in East Syracuse
#2 Family Hotel in East Syracuse
#3 Business Hotel in East Syracuse

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