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CrestHill Suites Syracuse

Certificate of Excellence
3.0 of 5
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6410 New Venture Gear Drive, East Syracuse, NY 13057
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CrestHill Suites Syracuse
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474 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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Mid Coast Maine, Maine
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

If you are looking for a very clean, friendly, affordable room (suite) this is the place. The breakfast is unexceptional, but certainly adequate. The bed was extremely comfortable and the living area was well appointed - nice artwork and even pottery. I would certainly stay here again.

Was this review helpful? Yes
John T, General Manager at CrestHill Suites Syracuse, responded to this review

973debB, 5 star review! Our team will be happy to read your review. We're glad you found our hotel to be clean, friendly, and comfortable. Please come and visit us again soon. Sincerely, John General Manager More 

Montreal, Canada
Level Contributor
107 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 387 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Cresthill Suites is located in East Syracuse, which is east of I-81 and just off of the I-90 and the 481. It's about a 10-15 minute drive to the NY State Fairgrounds or the Destiny USA \ Carousel Mall. It's in an "industrial park" kind of area, but the main industry appears to be a plethora of hotels. There... More 

Was this review helpful? Yes
John T, General Manager at CrestHill Suites Syracuse, responded to this review

TravellingTFP, Thanks for the great review! We appreciate your business and are very glad you enjoyed your experience at our hotel. Please come and see us again soon. Sincerely, John General Manager More 

Somers, New York, USA
Level Contributor
164 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in the hotel while in the area looking at Syracuse University. Very nice room in a pretty convenient location although outside the city area. Room was very large with a full kitchen and and very clean. Price was excellent with breakfast included. Breakfast was pretty good. In the afternoon they provided a small cocktail area which was basically... More 

Was this review helpful? Yes 1
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Joseph C, Thanks for the great review! We're happy to hear you enjoyed our large rooms and breakfast. FYI we do have an elevator if you would like to stay on the second floor during your next trip. Thanks again, John General Manager More 

St. Catharines, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our first time at this hotel, having stayed in the Syracuse area several occasions previously. We decided to try it because of its overall high rating on Trip Advisor and, mostly, the price advantage over our usual, preferred hotel chain... too expensive taking into account the current low value of the Canadian dollar. The check in process was... More 

Was this review helpful? Yes
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Hi CanadianSunset, Thank you for your review! We're glad you tried out our hotel and had a good experience. Please come and see us again soon. Sincerely, John General Manager More 

London Ontario
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed in a two bedroom suite that provided great space for me and my companions. Friendly staff and a good level of cleanliness. The thing that would have turned my stay from average to at least very good would have been an updated decor . . . the style and colours of the suite seemed very '90's to me. Did... More 

Was this review helpful? Yes
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Lucretia3221, Thanks for staying with us! We appreciate the review and our glad you found the two bedroom suite clean and spacious. We're constantly striving to improve our property so we appreciate your comments regarding our decor. We are just beginning a lobby makeover so we hope you come back and check it out real soon. Also, please let us... More 

A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago

We loved the room and the people .But I left my watch on the a/c unit and sadly enough it was not found. Trying to understand how I left it there but on one has seen it I'm thinking someone has it .reviews like these are hard so great service and stay. Just don't leave anything on accident you may... More 

Was this review helpful? Yes
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you for taking the time to review our property. We're so glad to hear your stay was great and that you loved your room and our staff! Please give me a call about your watch!! John Tees General Manager More 

North Bellmore, New York
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked a two bedroom suite in January 2015 on the Cresthill Suites website for August 1. We were passing through and arrived at 10 pm. Our whole family was tired from a long day of traveling and just wanted to go to bed. Somehow my reservation had been lost. There were only two rooms left in the hotel so... More 

Was this review helpful? Yes
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Flashmom10, Thank you for your review! We're so sorry that your reservation didn't transfer into our reservation system. Totally our fault and we are looking into the issue to ensure this doesn't happen again! We're happy to hear that you got a good night sleep and found our beds to be comfortable. We hope you give our property another chance... More 

Salem, NH
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed July 19, 2015

Stayed in a 2 bedroom suite. Wonderful space for 4. Small things do annoy though: hairdryer not working, lamp broken. Very comfortable beds, nice pool, good breakfast (continental but variety), good exercise room. Beyond the basic housekeeping issues, a simple thing that would have made life simpler: nightlight in the bathroom. I usually have a flashlight but missed it this... More 

Was this review helpful? Yes
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Hi Lordragn, Thanks for your review of our property. We're happy to hear you found the two bedroom suite to be spacious for your group of 4. We'll definitely look into those items that weren't functional in your room and correct them for the next guest. Thanks for letting us know! Please come and see us again. John Tees General... More 

Glendale, Arizona
1 review
5 of 5 stars Reviewed July 17, 2015

When we arrived , the person at the check in could not have been nicer. The room was excellent & was more than we expected.( kitchen & utensals was all furnish. Breakfast was great ( Better than most higher price hotels). When returning to the area we would stay there again!!

Was this review helpful? Yes
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Denverfan30, Thanks for the 5-star review! We appreciate the great comments as well. See you next time! John Tees General Manager More 

Memphis, Tennessee
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 15, 2015

I visited Syracuse for a wedding and chose CrestHill Suites based on previous reviews on TripAdvisor, and as is always the case, it was a great choice. Even though I arrived earlier than check-in time, Leo at the front desk was super friendly and accommodated me as soon as I arrived. It was a hot day and they offered some... More 

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review

Thank you Die-Anna for a very nice review. We are so glad you enjoyed your visit and welcome you back whenever your travels take you to Syracuse New York. Thank you and come again! Jim Stocker More 

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