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DoubleTree by Hilton Hotel Syracuse

3.5 of 5 6301 State Route 298, East Syracuse, NY 13057
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Certificate of Excellence 2014
DoubleTree by Hilton Hotel Syracuse
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DoubleTree by Hilton Hotel Syracuse
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539 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel Syracuse
See the most recent reviews
West Hollywood, United States
1 review
5 of 5 stars Reviewed January 8, 2014

This is a very nice hotel. The staff was very professional and helpful. The property was very well maintained and tastefully decorated. Although I didn't use it, the gym had many cardio machines, dumbbells/bench, and my favorite at a hotel, a workout tower. Although below zero outside, a family with kids appeared to be enjoying the use of the indoor... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for sharing and for recognizing our facilities, staff and our complimentary shuttle service as a few reasons you will visit us once again! We appreciate the fact that you are willing to recommend us like you have and it means the world to us! Till you next visit! Kevin Magdon More 

2 reviews
5 of 5 stars Reviewed January 7, 2014

stayed here for the last 3 years for New Years. Food is usually steak and seafood and very good, open bar and midnight desert bar. Band is great and breakfast too. Staff is always very friendly and who doesn't like a warm cookie when you check in! Good bang for your buck!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

It's amazing how the smell of fresh baked cookies can put you into a happy place and I appreciate you taking the time to give us such a great score and share your comments regarding the hotel and our New Year's Eve celebration with the world! Thank you! Kevin Magdon More 

Binghamton, United States
1 review
5 of 5 stars Reviewed January 6, 2014

Hotel staff were very friendley and accomadating. If you needed anything it was done fast and efficient. The pool and hot tub were perfect temp and the sauna was great. The resturant needs a little work. Breakfast Potatoes were undercooked and tasted undercooked. There was no buffet even though there was supposed to be. Prices were too high and it... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for taking the time to post your review on TripAdvisor. We are sorry that your visit to our hotel was less than exceptional in our restaurant but are glad to hear you enjoyed our other amenities such as the pool and sauna areas We continue to improve upon our property and your comments are very helpful. We appreciate... More 

Syracuse, United States
1 review
5 of 5 stars Reviewed January 5, 2014

Staff was very pleasant and professional, rooms were clean and in very good condition. We were there for the New Year's Eve package and had a fabulous time. The food was good, the band very good, the wait staff were very friendly.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thanks for ringing in the New Year with us and then taking the time to share your experience here on Tripadvisor to boot! It means a ton to us that you did and we certainly hope to see you again in 2014! Warm regards, Kevin Magdon More 

rochester, NY
Contributor
18 reviews 18 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 4, 2014

From the quick check in given with hot chocolate chip cookies, to the exquisite food, delicious mixed drinks, smiling staff, bottled water and candy in the room, comfy, comfy beds, clean and modern atmosphere, we couldn't have been happier or more impressed. Hilton knows how to do it right and get people to come back even just for a weekend... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you so much for being our guest and leaving your comments here at Tripadvisor. We are so happy you enjoyed your stay during your adventure here in Syracuse. We truly appreciate the kind comments regarding everything from your reception that included the cookies to the quality and comfort of your room! We strive for A's across the board and... More 

Hamilton, Ontario
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 1, 2014

We stayed here one night and it was a nice place to stay. It had all the basic amenities and comfy beds. We stayed here mid November and it was really busy while we were there. There was a large wedding and lots of people all over the hotel. We went swimming in the evening and had to pretty much... More 

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Blizz16, Thank you for giving us a try and writing a review here on Tripadvisor. We are very sorry that we did not fully blow you away with the exceptional experience we are known for especially when it comes to your food and beverage experience. As for the chocolate VS cookies mention, we provide a little candy for all... More 

Ottawa, Canada
Top Contributor
54 reviews 54 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 28, 2013

Second time staying at this hotel and it was as impressive as the first time we stayed here. The staff are extremely accommodating. The front desk staff are always well organized and you never have to wait. Housekeeping is very efficient and friendly. All the employees are smiling. The restaurant is very well run and the both the food and... More 

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for the return trip back to Syracuse and staying with us once again! We truly appreciate you taking the time to provide some great positive feedback on the facilities and the team while also mentioning our close proximity to great area shopping like Destiny USA and the Finger Lakes Outlet. We look forward to your next visit and... More 

Houston, United States
1 review
5 of 5 stars Reviewed December 19, 2013

I was very impressed with the kindness of the staff. Just walking down the hall everyone would say have a great day or thanks for staying with us. They acknowledged that I was a paying customer and it was refreshing to have them care enough to speak to me.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Miranda, Thank you for choosing to stay with the DoubleTree Hotel by Hilton Syracuse and for taking the time to share your experience while with us! As DoubleTree says "Sometimes it's the little things" and even a simple hello can go a long way! We appreciate you recognizing this from our staff and will definitely let the team know that... More 

Brockville, Canada
Senior Contributor
23 reviews 23 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 19, 2013

Totally excellent Hotel. The staff is extremely helpful and fun...on the front desk..in all dining areas..even cleaning staff in the hallways. The location is excellent for many of the popular shopping and dining areas. This Syracuse location is attractive both inside and out and very clean.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for sharing your extremely positive experience from your recent stay with us and for recognizing our facilities, and staff as a few reasons you will visit us once again! The fact that you are willing to recommend us like you are means the world and we truly appreciate it! Kevin Magdon More 

parish, United States
1 review
5 of 5 stars Reviewed December 19, 2013

I have stayed at this hotel several times and each time the service and quality has been excellent. It's nice to know everytime I stay here I will be well taken care of. I even took advantage of the hot tub and sauna this time and it was very relaxing and when you live in the snow country, it's much... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Amy, As a frequent guest, I so appreciate you taking the time to share the consistency of service and more importantly that we continue to time and time again make you feel appreciated and welcome! Gracie! Kevin Magdon More 

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Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#4 Business Hotel in East Syracuse
#7 Family Hotel in East Syracuse

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