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DoubleTree by Hilton Hotel Syracuse

3.5 of 5 6301 State Route 298, East Syracuse, NY 13057
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Certificate of Excellence 2014
DoubleTree by Hilton Hotel Syracuse
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DoubleTree by Hilton Hotel Syracuse
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548 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel Syracuse
See the most recent reviews
Milford, United States
1 review
5 of 5 stars Reviewed January 24, 2014

It really was a great stay. I was tired from a long drive. (About 5 hours) The room was low lit with nice, soft classical music. It set such a relaxing tone. The bed was comfortable and warm, I slept well. I don't typically respond to these surveys. However, I wanted to write this review to confirm know how much... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Your detail on the "little things" that our staff did to make you feel welcome and comfortable is truly appreciated and taking the time to make sure that the TripAdvisor community sees this means so much to me and the entire DoubleTree team! Thank you! Kevin Magdon More 

Vestal, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 20, 2014

I stayed at your hotel from 1/10/14- 1/12/14 for the CSEA union convention (approx 250 coworkers) and from the first day to my last day I had nothing but a horrible experience from your staff. Check in time the man who registered me was not polite towards me, but treated my female coworker totally opposite. The next day, at breakfast... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Leslie, Please accept my sincere apologies for the inconveniences you encountered. I truly understand how frustrating and disturbing it was not receiving the level of service that you expected when you stayed at my hotel. My staff prides itself on the service experience we deliver to our guests, and we take it very seriously when we fail to meet our... More 

Greenville, South Carolina
Top Contributor
192 reviews 192 reviews
22 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed January 19, 2014

Was in town for a short period of time and needed a room near the airport for a 6am flight. We checked into the hotel around 9pm, washed up and got to bed close to 10 to catch a few zzz's before we needed to get up at 3:30am. Since we have HHonors gold, we got a room on the... More 

Was this review helpful? Yes 1
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear M S, We are terribly sorry to hear that you had a bit of a tough time getting to sleep as a result of some not too pleasant noises from next door. Although our walls are actually slightly thicker than traditional hotels being built today (We opened in 1977), this does not make up for an non courteous neighbor... More 

E Syracuse, United States
1 review
5 of 5 stars Reviewed January 16, 2014

Nice atmosphere, quiet, the rooms were very clean. Service was good. Accomodations were good. Food was excellent; hot and ready on time. Would definately stay here again. Didn't get to enjoy the indoor or outdoor pool, but hope to next time.

Review collected in partnership with DoubleTree by Hilton

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East Syracuse, United States
1 review
5 of 5 stars Reviewed January 16, 2014

The staff was very friendly, the rooms were extremely clean, including the bathrooms which is a big necessity for me. I felt comfortable walking around barefoot. Meeting rooms were well equipped and comfortable. Overall, I enjoyed staying and will do so in the future.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for the great Tripadvisor review and for taking the time to share the details of your recent stay. We will make sure to pass along your nice comments to the team and we look forward to your next stay with us whether it's for pleasure or another meeting event! Warm regards, Kevin Magdon More 

Las Vegas, United States
1 review
5 of 5 stars Reviewed January 15, 2014

I stayed at this DoubleTree my first night back in the U.S. after a deployment to Afghanistan and had an excellent experience. That staff was warm and welcoming and the room was clean and comfortable. I will definitely stay there again!

Review collected in partnership with DoubleTree by Hilton

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NY, United States
1 review
4 of 5 stars Reviewed January 14, 2014

Even though I was there for a short time for a conference my stay was great! Very clean and the staff was great! My key card wasn't working and one of the staff members kept taking it to the front desk to get it fixed! I would stay there again!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you so much for being our guest and leaving your comments here at Tripadvisor. We are so happy you enjoyed your stay during your conference here in Syracuse. We truly appreciate the kind comments regarding our staff! We hope to see you again soon, Kevin More 

East Windsor, United States
1 review
4 of 5 stars Reviewed January 13, 2014

Bed was very comfortable. I have a bad back and often find hotel beds difficult. This was comfy. Had trouble lowering thermostat and felt hot at night, but overall, a nice and clean room. Wished there had been more options for breakfast or that breakfast buffet was included. Then I feel it would have had great value.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for choosing to stay with the DoubleTree Hotel by Hilton Syracuse and for taking the time to share your overwhelmingly positive experience! I'm glad to hear you enjoyed our Sweet Dream Beds as much as you did and that you found our property a great overall value! Safe Travels, Kevin Magdon More 

pike, United States
1 review
4 of 5 stars Reviewed January 12, 2014

great stay through a voucher on travelzoo website-hotel was clean, food was great and the staff was exceptional and helpful. We would definitely stay again as it is such a convenient location right off the thruway.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thanks for the nice mention regarding your recent Travelzoo stay with us! We are glad to hear we exceeded your expectations and might see you again sometime in the future by the sounds of things! Thanks again (And Go SU!) Kevin Magdon More 

West Hollywood, United States
1 review
5 of 5 stars Reviewed January 8, 2014

This is a very nice hotel. The staff was very professional and helpful. The property was very well maintained and tastefully decorated. Although I didn't use it, the gym had many cardio machines, dumbbells/bench, and my favorite at a hotel, a workout tower. Although below zero outside, a family with kids appeared to be enjoying the use of the indoor... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for sharing and for recognizing our facilities, staff and our complimentary shuttle service as a few reasons you will visit us once again! We appreciate the fact that you are willing to recommend us like you have and it means the world to us! Till you next visit! Kevin Magdon More 

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Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#3 Business Hotel in East Syracuse
#6 Family Hotel in East Syracuse

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