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DoubleTree by Hilton Hotel Syracuse

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6301 State Route 298, East Syracuse, NY 13057
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DoubleTree by Hilton Hotel Syracuse
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DoubleTree by Hilton Hotel Syracuse
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553 reviews from our community

Traveler rating
    205
    193
    113
    25
    17
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel Syracuse
See the most recent reviews
New Delhi, India
1 review
5 of 5 stars Reviewed February 5, 2014

Overall a good experience! Could have evaluated in detail if the stay would have been longer. It was just a single night stay. One of the best hotels considering the location. Quick service. Would definitely like to come again if required and would recommend to others as well.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

We appreciate you staying with us and also taking a minute to share this quick review. We hope to see you again sometime in the future and maybe a few extra days to explore Syracuse and the Central New York region! Warm regards, Kevin More 

Ottawa, Canada
1 review
4 of 5 stars Reviewed February 3, 2014

Spent 2 nights shopping at local outlet stores and mall. Good location for accessing shopping. Great Prime Rib buffet at hotel restaurant. Room comfortable and don't forget cookies warm and tasty, provided upon check-in.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for sharing your experience from your recent stay with us and for recognizing our staff, food and accommodations as a few reasons to stay once again! We hope you enjoyed your shopping excursion and that you picked up lots of goodies along the way (In addition to the cookies)!! Warm regards, Kevin Magdon More 

Kingston, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 28, 2014

We wanted a hotel with an airport shuttle that would accept our car for the month that we were going to be away. We got that and far more. The hotel was clean, the rooms were perfect, the restaurant had good food. We had a wonderful night there.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

We really appreciate you taking the time to write this Tripadvisor review and sharing with your fellow travelers that we offer a great "Park and Fly" option in the Central New York region! Enjoy your trip and we look forward to hosting you again soon, Kevin Magdon More 

Hamilton, Canada
2 reviews
4 of 5 stars Reviewed January 27, 2014

The hotel is reasonably priced and well situated. Generally the hotel is very good but the room we stayed in needs some refreshing… new mattress and a few touch ups. Breakfast was outstanding… staff were friendly and super helpful. The chef a Black gentleman was outstanding. He managed running the buffet and doing omelettes like a pro. I have stayed... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for choosing to stay with the DoubleTree Hotel by Hilton Syracuse and for taking the time to share with your fellow travelers! Although there were a couple areas for improvement, I will make sure to share your comments including the ones on the breakfast with Chef Ron and we certainly look forward to your return on your next... More 

Kinderhook, United States
2 reviews
4 of 5 stars Reviewed January 27, 2014

I had no problems. To the contrary everything was fine including food and room. Hotel staff in all walks of employment friendly. Easy to get from NYS Thruway to hotel. Parking lot ploughed. Meeting rooms were set up correctly. Sufficient chairs and sound control was good.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for sharing your extremely positive experience from your recent stay with us and for recognizing our location and meeting services as a few reasons you will visit us once again! We truly appreciate it! Kevin Magdon More 

Milford, United States
1 review
5 of 5 stars Reviewed January 24, 2014

It really was a great stay. I was tired from a long drive. (About 5 hours) The room was low lit with nice, soft classical music. It set such a relaxing tone. The bed was comfortable and warm, I slept well. I don't typically respond to these surveys. However, I wanted to write this review to confirm know how much... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Your detail on the "little things" that our staff did to make you feel welcome and comfortable is truly appreciated and taking the time to make sure that the TripAdvisor community sees this means so much to me and the entire DoubleTree team! Thank you! Kevin Magdon More 

Vestal, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 20, 2014

I stayed at your hotel from 1/10/14- 1/12/14 for the CSEA union convention (approx 250 coworkers) and from the first day to my last day I had nothing but a horrible experience from your staff. Check in time the man who registered me was not polite towards me, but treated my female coworker totally opposite. The next day, at breakfast... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Leslie, Please accept my sincere apologies for the inconveniences you encountered. I truly understand how frustrating and disturbing it was not receiving the level of service that you expected when you stayed at my hotel. My staff prides itself on the service experience we deliver to our guests, and we take it very seriously when we fail to meet our... More 

Greenville, South Carolina
Top Contributor
192 reviews 192 reviews
22 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed January 19, 2014

Was in town for a short period of time and needed a room near the airport for a 6am flight. We checked into the hotel around 9pm, washed up and got to bed close to 10 to catch a few zzz's before we needed to get up at 3:30am. Since we have HHonors gold, we got a room on the... More 

Was this review helpful? Yes 1
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear M S, We are terribly sorry to hear that you had a bit of a tough time getting to sleep as a result of some not too pleasant noises from next door. Although our walls are actually slightly thicker than traditional hotels being built today (We opened in 1977), this does not make up for an non courteous neighbor... More 

E Syracuse, United States
1 review
5 of 5 stars Reviewed January 16, 2014

Nice atmosphere, quiet, the rooms were very clean. Service was good. Accomodations were good. Food was excellent; hot and ready on time. Would definately stay here again. Didn't get to enjoy the indoor or outdoor pool, but hope to next time.

Review collected in partnership with DoubleTree by Hilton

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East Syracuse, United States
1 review
5 of 5 stars Reviewed January 16, 2014

The staff was very friendly, the rooms were extremely clean, including the bathrooms which is a big necessity for me. I felt comfortable walking around barefoot. Meeting rooms were well equipped and comfortable. Overall, I enjoyed staying and will do so in the future.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for the great Tripadvisor review and for taking the time to share the details of your recent stay. We will make sure to pass along your nice comments to the team and we look forward to your next stay with us whether it's for pleasure or another meeting event! Warm regards, Kevin Magdon More 

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