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DoubleTree Hotel Syracuse

3.5 of 5
6301 Route 298, East Syracuse, NY 13057
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DoubleTree Hotel Syracuse
Ranked #6 of 15 hotels in East Syracuse
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227 reviews from our community

Traveler rating
    71
    96
    41
    11
    8
See reviews for
Families
64
 
Couples
42
 
Solo
21
 
Business
72
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
syracuse, ny
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 9, 2009

THE GOOD: Easy check-in; Room and Bath were clean. Indoor pool, hot tub looked nice. Exercise room MUCH better than any other I've seen in a hotel. Ate at the bar, food was ecellent. THE BAD: The room was very "vanilla" - Very little decor, small Tube TV. Outdoor pool was a little small - not a big deal -... More

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doug_snavely, Manager at DoubleTree Hotel Syracuse, responded to this review
August 14, 2009

Dear Guest, I have read your review and was happy to hear that you enjoyed your stay at the Doubletree Syracuse. Our team strives to exceed all of our guests expectations by providing quality service in a clean environment, while empowering our staff to ensure guest satisfaction. I appreciate your feedback and agree. We emptied and cleaned the outside pool... More

Newton, Massachusetts
Top Contributor
304 reviews 304 reviews
45 hotel reviews
Reviews in 83 cities Reviews in 83 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed August 3, 2009

Stayed on the way to Niagra. Good locaion - easy to get to right off of the highway. Room was clean and quiet. Major chain restaurants and stores within 10 mins (helpful as we were traveling with small children). Pool and pool area looked reasonably nice (it rained, we didn't use it).

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doug_snavely, Manager at DoubleTree Hotel Syracuse, responded to this review
August 14, 2009

Dear Guest, I read your review and was delighted to hear that you chose the Doubletree Syracuse as you traveled to Niagra Falls, since we are so conveniently located off the New York State Thruway. We do have both an indoor and outdoor pool for your enjoyment "rain or shine" during your next visit to Syracuse. We hope to see... More

Dallas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 29, 2009

Nothing great here. Hotel is at or below average in EVERYTHING. I cannot think of one thing that they did better than another place. Quite disappointed

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doug_snavely, Manager at DoubleTree Hotel Syracuse, responded to this review
May 11, 2009

Dear Guest, I reviewed your comments regarding your stay with us at the Doubletree Syracuse. We take all comments seriously and value the feedback received. I apologize you stay was "so average" and assure we work hard to provide the best in service and accomendations focused toward a WOW experience. I assure you that your comments will be shared with... More

New York
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 19, 2009

Our stay was just ok. Third stay at this hotel in past 10 months. There are renovations taking place. Our room was not one of them. Carpeting is stained with something red. My wife killed a silverfish bug in bathroom during the night. Had to hold the handle down on the toilet to flush completely. It was noisy. At 0100... More

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doug_snavely, Manager at DoubleTree Hotel Syracuse, responded to this review
April 28, 2009

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Warnerville NY
Senior Contributor
45 reviews 45 reviews
40 hotel reviews
Reviews in 36 cities Reviews in 36 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 28, 2009

This week I am doing a show at the beautiful Greystone in Canastota NY. Canastota not being much more than a spit-and-a-half in size, I opted to stay 15 miles away in East Syracuse. Priceline chose the Doubletree Inn, again subject to some mixed reviews, so I was pleased to be able to make my own decisions and share them... More

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See 2 more reviews by Traveling_Psychic for East Syracuse
doug_snavely, Manager at DoubleTree Hotel Syracuse, responded to this review
April 19, 2009

Dear Traveling Psychic, I have read your review and appreciate first that you chose the Doubletree Syracuse and second that it was enjoyable and met your expectations. We hope to see you again on your next stay to Syracuse. Sincerely, Doug Snavely GM More

Lookout Mountain, GA
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 38 cities Reviews in 38 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 7, 2009

I had to wait 15 min in line to cheek in and saw the 3 men in front of me receiving their "Double Tree chocolate chip cookie. My registration was no different than theirs except I was not offered a chocolate chip cookie. Now I didn't say anything because I'm dieting, but at least it should have been offered. Makes... More

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Valencia, Pennsylvania, USA
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 31, 2008

We got a great rate at the East Syracuse Doubletree on Priceline for 12/23-12/27 while in the area visiting family. Since it was Christmas week they weren't very busy. At check-in we were asked if we wanted two doubles or a king bed room. The room was pretty standard, with very comfortable beds, lots of pillows, reasonably good lighting and... More

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Guadalajara, Mexico
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 31, 2008

The staff provided superb service and the room service food was excellent. This will be my destination for future business trips to Syracuse.

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Kingston, Canada
1 review
4 of 5 stars Reviewed December 26, 2008

My husband and I booked a room here so that we could relax and catch a flight out of the airport to fly west over Christmas. We did experience a relaxing first night only to find our flight was delayed 2 days when we checked in at the airport. We caught a shuttle back to the doubletree and asked at... More

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dallas, tx
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 20, 2008

Stay here for work when I travel to Syracuse as it is near the office. The rooms are always clean and well maintained. The food from room service or the restaurant is also good as well. For this level of hotel, I think this is a dependable choice. The staff has always been friendly and accomodating. They do need to... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(5)
  • Breakfast buffet(5)
  • Room service(4)
  • Very nice(3)
  • Chocolate chip cookies(3)

Additional Information about DoubleTree Hotel Syracuse

Address: 6301 Route 298, East Syracuse, NY 13057
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in East Syracuse
#4 Business Hotels in East Syracuse
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree

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DoubleTree Hotel Syracuse
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