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All 15 East Syracuse hotels

DoubleTree by Hilton Hotel Syracuse

3.5 of 5 Hotel   |   6301 State Route 298, East Syracuse, NY 13057
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74%
Ranked #5 of 15 hotels in East Syracuse
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed August 21, 2013
Stephen M Hudson Valley, United States
  • Reviews (442)
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442 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel Syracuse
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Hudson Valley, United States
1 review
4 of 5 stars Reviewed August 21, 2013

Stayed for a 2 night business trip. Some of the public areas are a bit tired but nothing horrible and the guest room was perfectly fine. I like the bar/restaurant in the hotel. The food is good for a hotel but watch out for the room service add on charges. Staff was uniformly competent and helpful.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for choosing to stay with the DoubleTree Hotel by Hilton Syracuse and for taking the time to share your positive experience! I'm glad to hear you enjoyed both our bar and Regatta Grille and that your felt our staff did an overall good job. We look forward to welcoming you back! Safe Travels, Kevin Magdon More

Annapolis, Maryland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 19, 2013

This hotel comes across as a typical business hotel - a great place for conferences, or weddings, etc. but it was a surprisingly nice stay. The Hilton influences are evident in subtle ways, and nice touches that a discriminating traveler would appreciate. The rooms are clean, the beds awesomely comfortable, linens immaculate, and the décor fresh. The staff was friendly... More

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

To start WOW! Thank you for the high marks and taking the time to detail to the world why you would come back again! From your amazing description of the bedding to your observations of our staff and service, we cannot truly tell you how much we appreciate you sharing! It means the world to us so thanks again! Sincerely,... More

Scottsville, New York
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 19, 2013

I took my mom away for a weekend to this hotel. She is elderly and we did get the exact room we wanted with the handicap status. The inside pool is great and it has a hot tub in the same area. We didnt go out to the outside pool because it was a little chilly and it was full... More

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you so much for being a recent guest with us and for leaving such a nice review on TripAdvisor! We strive to make our guests feel welcomed and comfortable. I am so happy to hear that we were able to provide that level of service to you during your stay and that we will be able to have you... More

Canada
1 review
4 of 5 stars Reviewed August 18, 2013

The overall experience was nice but the carpet on the floors in the hallway were worn down and dirty. The floor in the bathroom was also very dirty. I didn't get to notice if it was cleaner in the guestroom because it was late and my children were sleeping so I didn't turn on the lights.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Zab81: Thank you for taking the time to post your review on TripAdvisor. We are sorry that your visit to our hotel was less than exceptional. We continue to improve upon our property and your comments are very helpful to our managers and team. We appreciate your patronage and hope you will give us another chance to serve your... More

Ottawa
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 15, 2013

Had a good 3 night stay. Beds are very comfortable, nice location, great staff. Ventilation system on wall in bathroom...well needs cleaning !! and also the patio door leading to balcony OMG the window have not cleaned in a while... Would be nice to have a screen door. Overall good stay BUT for a Hilton... needs TLC

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for taking the time to share your quick feedback on your recent stay with us. We appreciate your honest opinion and while I am sorry to hear that you were underwhelmed with the conditions of some of the hotel space I am happy to hear that you still seemed to have a positive overall experience.We will use your... More

Rochdale, United Kingdom
Top Contributor
91 reviews 91 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed August 13, 2013 via mobile

We had a one night stay here on the way up to Niagara Falls. Service at the desk was great; very helpful. The cookies are always tasty. We booked this thinking it was near the main town. It isn't. It's surrounded by other hotels and busy roads. We asked for eating recommendations and Justin's Grill was one. We walked to... More

Was this review helpful? Yes 2
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for taking the time to share your quick feedback on your recent stay with us. We appreciate your honest opinion and while I am sorry to hear that you were underwhelmed with the proximity of our hotel (We are approx 6 miles from downtown Syracuse) we hope you still found us a place that you would stay with... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2013 via mobile

Great place to stay. Great central location to Destiny USA and other shops. Rooms were in great shape. The indoor pool was great and the temp was perfect. Didn't get to use the outdoor pool due to the weather. My only quirk was the Hot tub was more of a warm tub but I could live with that. Ordered room... More

Was this review helpful? Yes 1
Rhode Island
Top Contributor
53 reviews 53 reviews
46 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed August 12, 2013 via mobile

My 2 young daughters and I stayed here to meet up with my older son who was in Syracuse for work. We coincidentally stayed on the same floor and 3 doors down from his room, on the fourth floor. That's the main reason I was ok with this room. If he had been elsewhere in the hotel I probably would... More

Was this review helpful? Yes 1
Northern, NY
Top Contributor
194 reviews 194 reviews
30 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed August 11, 2013

We had a quick overnight at the DoubleTree in Syracuse. It is a nice hotel in a good location. Our room was very clean and looked as if it had been recently updated. We couldn't help but notice the difference between the decor of our room and that of our hallway. The hallway carpet is in need of an update,... More

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for taking the time to share your quick feedback on your recent stay with us. We appreciate your input both the good and the "areas for improvement" and are thrilled to hear that you would certainly consider us again next time you visit Syracuse! Until next time, thank you! Kevin M More

canton, United States
1 review
5 of 5 stars Reviewed August 9, 2013

Loved this hotel. Spacious, nice lobby, 2 pools, whirlpool and guest rooms. Very clean and well maintained. Restaurant on-site was convenient but food was very basic and over-priced. I would stay here again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

First and foremost thanks for sharing the "Love" and second, thank you for choosing to stay with us! And finally thank you for taking the time to share your overwhelmingly positive experience! Until your next visit, Kevin More

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Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Romantic Hotel in East Syracuse #5 Business Hotel in East Syracuse #5 Family Hotel in East Syracuse
Hotel Class
Official Description (provided by the hotel)
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 
Number of rooms
250

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