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DoubleTree by Hilton Hotel Syracuse

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6301 State Route 298, East Syracuse, NY 13057
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DoubleTree by Hilton Hotel Syracuse
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DoubleTree by Hilton Hotel Syracuse
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567 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel Syracuse
See the most recent reviews
Sollentuna, Sweden
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 24, 2014

Before booking this hotel I had read some comments that it might be noisy. Were also a bit reluctant to its lack of restaurants in the area. However it was close to the company I was visiting and that made me choose this hotel. The positive thing is that the hotell is clean and the rooms quite big. Good with... More 

Was this review helpful? Yes
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Richard, Please accept my sincere apologies for the noise issues you encountered with neighboring guests. We strive to provide a quiet environment for all of our guests to enjoy and we will use your comments as we continue to evolve our guests' experience moving forward. I truly understand how frustrating and disturbing it was not receiving the level of service... More 

1 review
3 of 5 stars Reviewed April 22, 2014

Our stay was pleasant. The service was very professional and the rooms were very nice. We had a balcony and loved the fact they had an indoor pool and jacuzzi. The beds were too hard for my comfort, leg cramps all night :( But the overall stay was nice.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for choosing to stay with the DoubleTree Hotel by Hilton Syracuse and for taking the time to share your overwhelmingly positive experience! I'm glad to hear you enjoyed the pool and Jacuzzi, while we also appreciate your feedback on the comfort of the bed. Safe Travels, Kevin Magdon More 

Rochester, United States
1 review
5 of 5 stars Reviewed April 21, 2014

This hotel is clean, quiet, affordable, and the staff is fantastic. We were greeted with cookies on arrival and according to my son they were fantastic. Room service came quickly with warm food and friendly service. The beds are super comfortable. I had read other reviews about there being no towels in the pool area but found it fully stocked.... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you so much for being our guest and leaving your comments here at Tripadvisor. We are so happy you enjoyed your stay during your shopping excursion here in Syracuse and hope you found Destiny USA well worth the trip!. We truly appreciate the kind comments regarding our pool area and the abundance of towels! We hope to see you... More 

1 review
4 of 5 stars Reviewed April 21, 2014

I've always had a pleasant experience when I visit this hotel. I was disappointed when I was placed in a 1st floor room, as a traveling female prefer to stay in a room above ground level for safety. Although I was advised I could change rooms, the room offered was not a King, which I strongly prefer.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for taking the time to share your quick feedback on your recent stay with us. We appreciate your input both the good and the "areas for improvement" in regards to your room placement as a female traveler and will certainly pass this along to our rooms team as a learning experience and to do better in the future.... More 

1 review
5 of 5 stars Reviewed April 18, 2014

was good to have so many things availaible and having omlets made fresh daily. It was nice to have the fitness center and spa. the housekeeper and staff were friendly and said hello when they saw me. The wait staff in the restaurant were friendly and made sure I was comfortable. Even rushed my order when I first came in... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

There definitely seems to be a theme when is comes to feedback on our hotel and a providing a a great breakfast experience tops this list! We appreciate you sharing this with your fellow travelers and also for the great mention of the team being a friendly bunch! Thank you, Kevin Magdon More 

Painted Post, NY, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 17, 2014

Though we slept well and our furnishings were nice, it is an older hotel and the carpets were worn/dirty in the hallways. The woman at the front desk at checkin was not at all courteous, even though they had written down my reservation from Expedia and never entered it into their reservation system. No apologies, I paid for the room... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 16, 2014

The people who work at this hotel are so kind. They really go out of their way to make you feel welcome and at home. The building is a little bit older, but that is easily overlooked because the service is just so phenomenal.

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

To start WOW! Thank you for the high marks and taking the time to detail to the world why you would come back again! Your observations of our staff and service being key to a great stay is what we are all about and we cannot truly tell you how much we appreciate you sharing! It means the world to... More 

Alexandria, VA
Top Contributor
72 reviews 72 reviews
34 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed April 16, 2014

I really enjoyed my stay at this hotel. I arrived late at night and the reception was wonderful. A warm cookie after a cold night of traveling! The staff was really helpful and the room was cozy. It was wonderful to walk in with the classical music going. Nice touch after a long day! Being green ~ A lot of... More 

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

It's amazing how the smell of fresh baked cookies can put you into a happy place and I appreciate you taking the time to give us such a great score and also mentioning our hotel wide recycling program that we are extremely proud of! Until next time, Kevin Magdon More 

new york
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 15, 2014

This hotel is about 10minutes away from Syracuse University. The bed was not as comfortable compared to other hotels. My back was hurting the next morning in result of the bed. The hotel was pretty quiet compared to other places. It was just a quick stay and right off the highway which was very convenient.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Please accept my sincere apologies for the inconveniences you encountered with our beds. I truly understand how frustrating and disturbing it was not receiving the level of service that you expected when you stayed at my hotel. Our staff prides itself on the service experience we deliver to our guests, and we take it very seriously when we fail to... More 

Hollywood, United States
1 review
5 of 5 stars Reviewed April 15, 2014

Excellent staff and accommodations at the DT in Syracuse. We ate at the restaurant for dinner and breakfast and they were both really good. The breakfast bar was especially good with made to order omelettes and waffles. I would recommend staying there.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you so much for being our guest and leaving a review. We are all so happy you enjoyed your stay. We will certainly make sure our Chef gets your feedback on breakfast! We hope to see you again soon. Best Regards, More 

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