We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

DoubleTree by Hilton Hotel Syracuse

3.5 of 5 6301 State Route 298, East Syracuse, NY 13057
Hotel deals
Hotel website
Special Offer
Destiny USA Shopping!
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Certificate of Excellence 2014
DoubleTree by Hilton Hotel Syracuse
Professional photos View all
Browse nearby
DoubleTree by Hilton Hotel Syracuse
Write a Review

531 reviews from our community

Traveler rating
    195
    187
    109
    25
    15
See reviews for
155
99
30
181
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (531)
  • Mar-May only
    (124)
  • Jun-Aug only
    (158)
  • Sep-Nov only
    (155)
  • Dec-Feb only
    (94)
All months
There are newer reviews for DoubleTree by Hilton Hotel Syracuse
See the most recent reviews
Binghamton, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 21, 2014

We have stayed at this specific hotel several times. We have been very pleased in the past. This time, however, my husband and I were disappointed with several things. We checked in around 4:30 and headed to our room #750. When we entered to room, there was still dirty bottles and garbage outside of our room. We used the pool... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for sharing a little from your last stay with us and on behalf of our team, I do apologize that this one was not up to our usual standards as it seems we have delivered in the past. I will make sure to share your comments with our managers so that we can focus on our follow up... More 

Olive Branch MS, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 17, 2014

I stay here quite often as my company has a contract. The front desk folks are always very pleasant and helpful. The rooms are dated and need a facelift. The room service was terrible although the food in the restaurant is good. Very weird. The salad two days in a row was brown, rolls were missed both days and the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Robert, Although we like to catch preventable issues such as disappointing room service, we will use your comments as we constantly look for ways to improve our guests' satisfaction and I hope that you will contact me directly at kevin.magdon@hilton if you consider staying with us again in the future. Thank you, Kevin More 

pittsford ny, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 15, 2014

When i arrived as a member they told me water would be in the room-was not. Arriving in the room I noticed brown stained water leaking from the toilet base. The TV kept losing signal randomly throughout an HBO show. The shower had hair pins from previous guest clipped inside shower curtain. Got a nice wake up call from the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Robert, Thank you for sharing a little from your last stay with us and on behalf of our team, I do apologize that this one was not up to our usual standards. I will make sure to share your comments with our managers so that we can focus on our follow up and making sure that given the opportunity to... More 

Medina NY, United States
1 review
5 of 5 stars Reviewed February 12, 2014

The hotel is wonderful, has evrything you need to be comfortable. The food is great, the service is wonderful and the location is good. I stayed at this hotel and attended a conference in the same hotel. the conference room was very comfortable and they adjusted the heat as needed. A lunch was served and it was fantastic

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you so much for being our guest and leaving your comments here at Tripadvisor. We are so happy you enjoyed your stay during your on property event. We truly appreciate the kind comments regarding our staff and know they will be thrilled to see them as well. We hope to see you again soon, Warm Regards, Kevin More 

Manchester by the Sea, United States
1 review
4 of 5 stars Reviewed February 11, 2014

We chose doubletree because it had a pool for our 2 kids. the service was superior. very friendly front desk staff. phoned reception to ask where the pool towels were located, and they ran to check and called us back and said the location and they were stocked. very efficient and welcoming. very clean facilities.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for choosing to stay with the DoubleTree Hotel by Hilton Syracuse and for taking the time to share your overwhelmingly positive experience! I'm glad to hear you and your family enjoyed your time in the pool and that you found the property welcoming for you and your group! Safe Travels, Kevin Magdon More 

Burley ID, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 9, 2014

Nice facilities and location - with some great people....but they forget occasionally about business travelers and longer stays and trying to balance the family/kids stays in the mix. They can do better with just a little more focus on planning.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Joe, Thank you for taking the time to share your quick feedback on your recent stay with us. We appreciate your input both the good and the "areas for improvement" in regards to the mix of business we host here at the property. We would love the opportunity for more insight so please let me know you would be willing... More 

Westfield, United States
1 review
5 of 5 stars Reviewed February 7, 2014

Everything was great. Restaurant staff is outstanding. Greeted well when entering with extremely helpful staff at counter. I frequent this location on business and would recommend to anyone needing a room in the Syracuse area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Michael, As a frequent guest, I so appreciate you taking the time to share the consistency of service and more importantly that we continue to time and time again make you feel appreciated and welcome! Gracie! Kevin Magdon More 

Painted Post, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 6, 2014

My boyfriend and I stayed here overnight to hang out with some friends we have in the area and this hotel is beautiful, comfortable and quiet even though it's kinda surrounded by other hotels. The gentleman who checked me in was super nice, check in was fast and painless and the warm cookies were delicious. Our room was clean, warm... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Danielle, Thank you for leaving this very nice review and the kind mention of our front desk team. It certainly is great to hear what a great job our team is doing, but coming from a Hilton HHonors member it means just much more to know that we are taking special care of our most frequent guest! Warm regards,... More 

New Delhi, India
1 review
5 of 5 stars Reviewed February 5, 2014

Overall a good experience! Could have evaluated in detail if the stay would have been longer. It was just a single night stay. One of the best hotels considering the location. Quick service. Would definitely like to come again if required and would recommend to others as well.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

We appreciate you staying with us and also taking a minute to share this quick review. We hope to see you again sometime in the future and maybe a few extra days to explore Syracuse and the Central New York region! Warm regards, Kevin More 

Ottawa, Canada
1 review
4 of 5 stars Reviewed February 3, 2014

Spent 2 nights shopping at local outlet stores and mall. Good location for accessing shopping. Great Prime Rib buffet at hotel restaurant. Room comfortable and don't forget cookies warm and tasty, provided upon check-in.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for sharing your experience from your recent stay with us and for recognizing our staff, food and accommodations as a few reasons to stay once again! We hope you enjoyed your shopping excursion and that you picked up lots of goodies along the way (In addition to the cookies)!! Warm regards, Kevin Magdon More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to DoubleTree by Hilton Hotel Syracuse? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Expedia, Orbitz, Priceline, Cheap Tickets, Hotels.com, Agoda, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your DoubleTree by Hilton Hotel Syracuse reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#5 Business Hotel in East Syracuse
#6 Family Hotel in East Syracuse

93 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (45)
Viewed
Room/suite (17)
Viewed
Hotel & grounds (4)
Viewed
Dining (1)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (3)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (49)
Viewed
Room/suite (9)
Viewed
Business center/function rooms (8)
Viewed
Hotel & grounds (9)
Viewed
Pool/beach area (3)
Viewed
Other (20)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay