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DoubleTree by Hilton Hotel Syracuse

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6301 State Route 298, East Syracuse, NY 13057
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1 room 1 guest
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DoubleTree by Hilton Hotel Syracuse
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612 Reviews from our TripAdvisor Community

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Traveler rating
    227
    208
    124
    33
    20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
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English first
  • All months
    (612)
  • Mar-May only
    (153)
  • Jun-Aug only
    (195)
  • Sep-Nov only
    (155)
  • Dec-Feb only
    (109)
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There are newer reviews for DoubleTree by Hilton Hotel Syracuse
See the most recent reviews
East Syracuse
1 review
3 of 5 stars Reviewed July 16, 2014

Our Stay at the DoubleTree Hotel was ok. When we first checked in, we were told we had two double beds in our room. The description of the room said King. I think the way the way the website is setup is very confusing. Second, the first floor room and a balcony, a 2 foot buy 2 foot concrete square,... More 

Review collected in partnership with Easytobook.com

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Rochester, United States
1 review
3 of 5 stars Reviewed July 14, 2014

I paid extra for a room with a balcony which I did get but I needed to ask for chairs to sit on the balcony. The staff did bring them promptly, however. The hotel needs updating and the carpet and paint were less than desirable in the hallways. Young adults were having a birthday party a few doors down from... More 

Review collected in partnership with DoubleTree by Hilton

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1 review
2 of 5 stars Reviewed July 9, 2014

The whole experience started with one of the staff members who failed to provide the rooms that we have paid for during check-in. Not only did she not informed us about the rooms, she lied about we did not request the type of rooms we paid for. I had to go back to the lobby and showed her my reservation... More 

Review collected in partnership with DoubleTree by Hilton

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Jennifer W, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

It is disappointing to us that you encountered such issues with your reservations and check in. Your feedback will allow us to identify the areas that we need to make improvements upon. We sincerely apologize for these inconveniences and that it impacted your stay. Thank you for your review and we hope that you will allow us another opportunity to... More 

New Jersey
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 8, 2014

Stayed here one night for a family event and it was a great experience. Very clean, and the beds were comfy. There were three adults in one room with 2 beds and we all fit comfortably. The lobby is very inviting and I spent some time there with family. I love that there was an airport shuttle available. It made... More 

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Coram NY, United States
1 review
5 of 5 stars Reviewed July 7, 2014

The staff are always pleasant and extremely helpful. I try to stay here every chance i get when traveling to this location. Its location couldnt be better and lets not forget dino's is just a short driv away!

Review collected in partnership with DoubleTree by Hilton

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atlanta, United States
1 review
5 of 5 stars Reviewed July 4, 2014

Traveling out of town for a job interview is always never racking and stressful. Staying at the Double Tree took a huge amount of stress out of that situation with a peaceful clean room, a restaurant, workout room, and bar. John

Review collected in partnership with DoubleTree by Hilton

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1 review
5 of 5 stars Reviewed July 3, 2014

The service at this hotel was excellent. The staff was friendly and accomodating. Pools were clean and the food was delicious. Would definetely recommend this hotel to families wishing to be in a central location with lots of hotel amenities to enjoy.

Review collected in partnership with DoubleTree by Hilton

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Chicago, United States
1 review
3 of 5 stars Reviewed July 2, 2014

When we arrived, the front desk was inadequately staffed and we waited in line for 25 minutes just to check in. Also, I'd rather have breakfast included than a (delicious) chocolate chip cookie. Heck, for the amount of $$$ we shelled out, I expect a cookie AND breakfast. The accommodations themselves were lovely, the bed and sheets were super comfy.... More 

Review collected in partnership with DoubleTree by Hilton

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Kingston, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 1, 2014

We enjoyed the stay in a well appointed, clean room, especially appreciated the in- & outdoor pools, perfect for kids. Dinner at the Regatta Restaurant was substandard though and we should have found a fast food place nearby instead. Staff was generally friendly, but appeared a bit confused and inattentive - didn't receive the menus, had water poured all over... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jennifer W, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for taking the time to give us your feedback on your most recent stay. I'm sorry to hear that you were not pleased with our restaurant for dinner. This is certainly not the norm for our hotel and we will address your concerns. We hope you will give us another opportunity to show you the great service we... More 

West Hartford, Ct
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed June 27, 2014

First off... NO Diamond upgrades, ended up not even on the HHonors floor. Hotel only offers double beds which are really not workable with my family of four. I ended up sleeping in the chair due to the lack of space. I re-verified they don't have any 2 bed rooms with anything but double beds. buffet breakfast was reasonable but... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Very good(5)
  • Breakfast buffet(5)
  • Room service(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Other (32)
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