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DoubleTree by Hilton Hotel Syracuse

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6301 State Route 298, East Syracuse, NY 13057
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DoubleTree by Hilton Hotel Syracuse
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576 Reviews from our TripAdvisor Community

Traveler rating
    214
    199
    115
    29
    19
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164
107
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205
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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5 reviews 5 reviews
2 of 5 stars Reviewed 6 days ago NEW

I was on the property to see about the restaurant, and they referred me to their executive offices that had been waiting for me, yet the reception desk in executive office was not staffed. By the time I had reached the manager, he was not available as he suddenly had a meeting. A complete run around or not? Needless to... More 

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Andover, Massachusetts
Top Contributor
62 reviews 62 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

There was some event in the ball room when we arrived but the check-in staff made it a point to accommodate us well away from the commotion. The place looked well maintained i.e renovated. Pleasant stay. Oh and the cookies...hmm hmm good :-)

Was this review helpful? Yes
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Mydeen Y, Thank you so much for sharing your experience with us. I'm glad to hear that you loved our warm cookies. Yes, we have made improvements to our hotel. We are pleased to hear that you had an excellent stay with us. We hope to see you again soon as you are traveling through Syracuse. Thomas Olsen More 

United States
1 review
5 of 5 stars Reviewed 1 week ago

The accomdations were superb. The staff were able to help with any accomodations needed made for trip. Everyone was very helpful. And the breakfast option was well worth it, and amazing. I definitely recommend the hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Jessica M, Thank you so much for sharing your experience with us. I'm glad to hear that you loved our breakfast. Yes, we have made improvements to our hotel. We are pleased to hear that you had an excellent stay with us. We hope to see you again soon as you are traveling through Syracuse. Thomas Olsen More 

United States
1 review
4 of 5 stars Reviewed 1 week ago

We have a young daughter who has autism. The staff was accommodating, kind and really thoughtful. Overall we really enjoyed the indoor pool, our clean and comfortable room, and the kindness and helpfulness made it a very wonderful family weekend. I highly recommend this hotel and would look forward to staying there again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

April O, Thank you so much for sharing your experience with us. I'm glad to hear that my staff was kind and accommodating. I'm pleased to hear that you had an Wonderful stay with us. We hope to see you again soon as you are traveling through Syracuse. Thomas Olsen More 

New York
Top Contributor
63 reviews 63 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The meeting room was average with good wifi connection. The room itself was good. Bed was comfortable but not the pillows. Decent counter space in the bathroom with shelving in the shower to actually be able to put bottles on them. Free coffee in room and outside the restaurant since breakfast itself is not included in the room rate.

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Malone NY, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The bedspread in the room was dirty, and there was beer or soda sprayed on the painting over the desk. The room did not feel particularly clean. Public areas showed signs of wear; carpets, paint, handles etc. were warm or faded in areas. It was adequate but nothing special.

Review collected in partnership with DoubleTree by Hilton

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Overland Park, Kansas, United States
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Blood on the bed sheets, the ac unit did work properly, and there was a spill of some sort on the carpet that was never attended to before we checked in. The liquid had a bad odor. The bathroom was not cleaned properly upon check in

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Stuart L, Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. I've discussed this with my staff, and will make every effort to be sure our rooms... More 

Ottawa, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

We are repeat visitors to Syracuse, and to this hotel. Beds are extremely comfortable, Buffet breakfast is excellent. Restaurant has good meal selection. Staff are helpful & friendly. Hotel is located where it is easy to access highways, and byways. Rooms are not cramped, bathroom is clean, towels are fresh. Warm cookies upon arrival!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

T4882UEsusani, Thank you so much for sharing your experience with us. I'm glad to hear that you think our beds are extremely comfortable. Yes, we have installed all new mattresses in our guestrooms. I'm pleased to hear that you had an excellent stay with us. We hope to see you again soon as you are traveling through Syracuse. Thomas Olsen More 

Huntington Bay, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Conference food was not good; coffee/tea service non-existent. the hotel itself is very nice. Rooms are well appointed and quiet. Staff was friendly and helpful (except in dining room.) Salmon at dinner tasted suspiciously sweet and it wasn't glased. I was afraid to eat it.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Judith W, Thank you for sharing your experience with us. I'm sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a excellent one at our hotel as your satisfaction is important to us. Thank... More 

Borrego Springs, California
Top Contributor
192 reviews 192 reviews
80 hotel reviews
105 helpful votes 105 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Let's start with the good things: A couple of cookies upon arrival; excellent task chair at desk in the room; comfortable "Sweet Sleeper" bed; new lounge chair with ottoman; corner room with balcony overlooking outdoor swimming pool. Next, the not-so-good things: We didn't get the usual Hilton exuberant friendly welcome upon arrival Our room 637 on the "Hilton Honors" floor... More 

Was this review helpful? Yes
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Wahzah, Thank you for your review of your past stay at our hotel. Hearing from our guests helps us provide the best experience possible. I regret that your arrival felt less than welcoming and will address this with our front desk staff. Additionally, we’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we... More 

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