Nothing great here. Hotel is at or below average in EVERYTHING. I cannot think of one thing that they did better than another place. Quite disappointed more
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Nothing great here. Hotel is at or below average in EVERYTHING. I cannot think of one thing that they did better than another place. Quite disappointed more
Dear Guest, I reviewed your comments regarding your stay with us at the Doubletree Syracuse. We take all comments seriously and value the feedback received. I apologize you stay was "so average" and assure we work hard to provide the best in service and accomendations focused toward a WOW experience. I assure you that your comments will be shared with...
Our stay was just ok. Third stay at this hotel in past 10 months. There are renovations taking place. Our room was not one of them. Carpeting is stained with something red. My wife killed a silverfish bug in bathroom during the night. Had to hold the handle down on the toilet to flush completely. It was noisy. At 0100... more
Dear Guest, I reviewed your comments regarding your stay with us at the Doubletree Syracuse. We do take all comments seriously and appreciate the time you took to provide us with this feedback. I sincerely apologize for the condition of the rooms and am happy to report that as of the end of April we have in fact completed the...
This week I am doing a show at the beautiful Greystone in Canastota NY. Canastota not being much more than a spit-and-a-half in size, I opted to stay 15 miles away in East Syracuse. Priceline chose the Doubletree Inn, again subject to some mixed reviews, so I was pleased to be able to make my own decisions and share them... more
Dear Traveling Psychic, I have read your review and appreciate first that you chose the Doubletree Syracuse and second that it was enjoyable and met your expectations. We hope to see you again on your next stay to Syracuse. Sincerely, Doug Snavely GM
I had to wait 15 min in line to cheek in and saw the 3 men in front of me receiving their "Double Tree chocolate chip cookie. My registration was no different than theirs except I was not offered a chocolate chip cookie. Now I didn't say anything because I'm dieting, but at least it should have been offered. Makes... more
We got a great rate at the East Syracuse Doubletree on Priceline for 12/23-12/27 while in the area visiting family. Since it was Christmas week they weren't very busy. At check-in we were asked if we wanted two doubles or a king bed room. The room was pretty standard, with very comfortable beds, lots of pillows, reasonably good lighting and... more
The staff provided superb service and the room service food was excellent. This will be my destination for future business trips to Syracuse. more
My husband and I booked a room here so that we could relax and catch a flight out of the airport to fly west over Christmas. We did experience a relaxing first night only to find our flight was delayed 2 days when we checked in at the airport. We caught a shuttle back to the doubletree and asked at... more
Stay here for work when I travel to Syracuse as it is near the office. The rooms are always clean and well maintained. The food from room service or the restaurant is also good as well. For this level of hotel, I think this is a dependable choice. The staff has always been friendly and accomodating. They do need to... more
On the positive side the check-in was efficient &the desk clerk friendly. The welcome chocolate chip cookies were delicious. The actual room itself was nice but overall we would not stay there again for the price we paid. On the the negative side the bathroom was extremely small. The robe hook was missing so there was no place to put... more
I paid a big price to stay at this hotel, and NOTHING was included. Breakfast, in their restaurant, cost extra and was about $10 a person. Internet access was $13.95 A DAY!!! Come on, even the really cheap hotels include internet now. The kicker was when I asked the front desk for a local newspaper, and they put out their... more



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