We have stayed at this hotel on many occasions but have never done a review. On our most recent stay, we both commented on the friendliness of the staff and how overall we are always pleased with our accommodations there. The rooms are clean and comfortable, the restaurant is good and reasonably priced,and the shuttle service and free parking is... More

The hotel was very quiet and the room fairly comfortable. The bed is a little soft, but the pillows were fine. My only issue was the bathroom vanity/sink. I am only 5'1" and the vanity came up to my ribs. Add to that, the sink is about 8" away from the edge making tooth brushing a challenge! I do like... More

i had not stayed at the Doubletree for a while and was looking forward to returning. While the hotel has gone through a makeover to its credit, the service has slipped since my last review in 2009. First though, kudos where they are due... manager-for-the-day Jillian Ossoovert was instantly available, did her level best to fix what she could, and... More

Stayed here twice during the Chrismas holiday. Excellent customer service. The lobby and lounge/restaurant are nice and recently renovated, but the rooms are showing their age. One can tell by the small bathroom and sliding glass doors to a shallow balcony this property was built a couple of decades ago. After a long day's drive I was looking forward to... More

Stopped over here on a roadtrip, but wish we could have stayed longer. We got a corner room, and the placed seemed very quiet. The room itself was spacious, and I was in love with the beds, SO comfortable! Location was great too, right off the highway, but far enough that you cant hear any of the traffic. Not much... More

Hotel appears to have been upgraded. Customer Service excellent and priced very reasonably. More

I've always had an above average experience at Double Tree. This time I was shocked at the poor quality of the bed. The mattress was extremely soft and provided zero support. I literally sunk to the bottom, couldn't sleep and woke up with a sore neck and back. This wouldn't stop me from staying at a Double Tree again, but... More

Stayed here after driving down from upstate NY, prior to an early flight the next day. Hotel helped me drop off my rental car the night before my flight and got me to the airport on time. Very comfortable stay. Helpful Staff. I would certianly stay here again. More

The hotel was above average and has easy access off the thruway and within minutes of SU. There is ample parking and a nice lobby. The rooms were clean seemingly well kept with a decent bathroom and good shower. The kids loved the indoor pool which was warm and the hottub which seemed clean. There are nice tables and chairs... More