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Americas Best Value Inn - East Syracuse

2.0 of 5
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6608 Old Collamer Road, East Syracuse, NY 13057-1204 (Formerly Microtel Inn - East Syracuse)
Americas Best Value Inn - East Syracuse
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57 Reviews from our TripAdvisor Community

Traveler rating
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    18
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
  • All months
    (57)
  • Mar-May only
    (17)
  • Jun-Aug only
    (16)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (9)
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Senior Contributor
37 reviews 37 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 3 weeks ago

After driving from Detroit we decided 14 hours was enough drive time through thunderstorms and fatigue we choose the Americas best value inn in east Syracuse NY. The location is quite difficult to get to and out of because of the round about down the street and the split off of a lot of highways to the southwest of this... More 

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St. John's, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Our room was super small. The check in was very fast and efficient and the young woman on the desk was very nice. The hotel corridor our room was in, on first floor, had a musty odor to it. The smell was not in the room though. The hotel really needs a renovation, for sure. We paid $120 USD for... More 

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Senior Contributor
27 reviews 27 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

On the way to Niagara Falls we stopped at this hotel, it wasn't expensive and we figured just for a quick overnite how bad could it be??? If I start to tell you the nightmare of a place this motel is you would think I'm overreacting. Well let me tell you, I should have turned away at the SMELL when... More 

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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Sarah was very pleasant checking us in. Clean room. Small room but very comfortable. Just needed a place to sleep. Excellent price. Very good coffee in the morning. Would stay there again. ...........

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Hadley, New York, United States
Top Contributor
51 reviews 51 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed April 26, 2015

This is an old, tired hotel that has maintenance issues and old rooms badly in need of renovation. The TV's were probably purchased in the 90's and the decor came from that era as well. However its clean and it was only $46 a night. For that kind of price in that area, you can't go in expecting a lot... More 

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed March 16, 2015

This hotel was a quick stopover on the way to Toronto, easily accessible from I-90 and priced just right to spend the night and start back early in the morning. Checkin was a breeze, the room was clean and neat. We got a great nights rest. Although not expected for the price, they did serve a complimentary continental breakfast. The... More 

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GM-ABVI_Syracuse, Guest Relations Manager at Americas Best Value Inn - East Syracuse, responded to this review

We are excited to learn that we made such a great impression during your recent stay. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your comments on how we can further improve upon the guest experience are also very helpful... More 

1 review
4 of 5 stars Reviewed March 11, 2015

My work involves traveling to Syracuse once a week and I have been staying at this hotel for the past few months. Recently, the management requested me to upload a review on tripadvisor and so here goes. The room has always been clean, check in efficient and staff pleasant to work with. My request for a second floor room has... More 

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GM-ABVI_Syracuse, Manager at Americas Best Value Inn - East Syracuse, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We appreciate your acknowledgment of the efforts of our staff to make you feel at home and the opportunity to let... More 

Syracuse, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2015

Looking at the reviews, I was a bit skeptical when I booked the hotel initially. I am glad to say that I was proven completely wrong. The hotel is priced right, the rooms were clean, wi-fi was fast and the staff was extremely pleasant. The free continental breakfast was enough to get me started and my request of an Iron... More 

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GM-ABVI_Syracuse, Guest Relations Manager at Americas Best Value Inn - East Syracuse, responded to this review

Thank you for your rating of our hotel and for taking the time to share your experience! It is so rewarding to hear that we were able to provide a comfortable, clean, affordable, and convenient experience. It means a lot to hear from guests who are satisfied with all of our services and amenities such as fast Wi-Fi and free... More 

1 review
2 of 5 stars Reviewed February 16, 2015

As you pull up to the hotel it actually looks very decent for the price. Then you get into your room....cheesy mirror along the back of the bed, just plain weird. The bathroom is just stained and gross and has no shampoo or conditioner, the bed is gross and stained along with everything else. No fridge. Curtains don't even close... More 

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GM-ABVI_Syracuse, Manager at Americas Best Value Inn - East Syracuse, responded to this review

I regret to discover that you weren't thoroughly impressed with us during your most recent stay since you have encountered stained bathroom, no shampoo or conditioner, stained bed, no fridge, and broken curtains. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. Thank you so... More 

1 review
1 of 5 stars Reviewed January 26, 2015

We stayed here for business. there are HUGE bed bugs. it is infested. i was catching them in a plastic bag before we left to show management who didnt care! bed bugs bed bugs infested with bed bugs. so so disgusting.

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GM-ABVI_Syracuse, Manager at Americas Best Value Inn - East Syracuse, responded to this review

I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests (huge bed bugs) in your guest room. Any issue related to pest alerts is quickly addressed through professional treatment and investigation. Thank you so much for bringing this matter to our attention. More 

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