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All 15 East Syracuse hotels

Candlewood Suites Syracuse

2.0 of 5 Hotel   |   6550 Baptist Way, East Syracuse, NY 13057
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63%
Ranked #13 of 15 hotels in East Syracuse
A recent review
4 of 5 stars reviewed 1 week ago
MyasisDragon1 Baltimore, Maryland
  • Overview
  • Reviews (51)
  • Photos (25)
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51 people have reviewed this hotel

Traveler rating
    11
    19
    9
    9
    3
See reviews for
14
11
3
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Syracuse, New York
1 review
1 of 5 stars Reviewed 1 week ago

I booked a no smoking room several days in advance. Upon arrival i was informed at the desk that they had no more no smoking rooms but they were giving me a converted smoking room. I asked what that meant and just how long it had been since it was converted. I was advised that noone had smoked in the... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Please accept my apologies for what you experienced during your stay with us. We have just started converting some of our smoking rooms to non-smoking, and it seems they aren't quite ready to be sold as non-smoking rooms yet. I appreciate you taking the time to write a review to let us know that you did not enjoy your stay... More

Baltimore, Maryland
Top Contributor
65 reviews 65 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are a cost-conscious business traveler, the Candlewood Suites in East Syracuse is a good choice. I found Marriott properties where at least $30 or more expensive in this area. This was my first stay at a Candlewood. It is more on the economical side than a Residence Inn but served its purpose. The room was OK cleanliness but... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for choosing the Candlewood Suites Syracuse and for taking the time to write a review! I'm happy to hear that you enjoyed your stay. My team and I look forward to seeing you again in the future. More

Milford, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I am an IHG gold elite member and used some points to get a free night at the Candlewood as my wife and I traveled back from the Cape. Let me just say that I think you would be better off sleeping in your car then staying here. My grandfather was right when he said nothing is free in life.... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Please accept my sincere apologies for the issues you experienced during your stay with us. I've addressed your concerns with my team and we're working hard to correct them. I really appreciate you taking the time to let us know where we're falling short. I'd love the opportunity to discuss your stay with you. Please feel free to reach out... More

new york
Top Contributor
60 reviews 60 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If I'd known this hotel would be the way it was I would have just stayed at a cheaper hotel nearby for less $$. I've stayed other candlewood suites before and they were great. This was just overall disappointing for the price.

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so sorry to hear that your suite wasn't what you expected. We work hard to exceed the expectations of our guests and I'm sorry that we've fallen short. Thank you for taking the time to write a review and give us your feedback. More

Ottawa
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 25, 2014

We met in Syracuse as a family of 22 and had a bunch of rooms. They kept us all together and having the suites was really nice so we could visit. The beds were comfortable and the rooms were really clean. Having the kitchen facilities was also a bonus so we could pack our own snacks/beer etc. A Great stay!!

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so happy to hear that you and your family enjoyed your stay with us. Thank you so much for taking the time to write a review. I look forward to seeing you next time you travel to Syracuse. More

Canada
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed June 22, 2014

We just arrived back from two nights at the hotel during a recent shopping trip to Syracuse. We felt the size of the suite small. We have stayed in other suite hotels where you actually have a separate bedroom. This is just a hotel room with a nook where the bed is. It is a queen size bed which we... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so sorry to hear that you did not enjoy your experience here. It is only with feedback from our guests that we can continue to improve. I appreciate you taking the time to review our hotel. More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 2, 2014

My best friend and I stayed at the Candlewood Suites Syracuse this past weekend. We spent two nights there and enjoyed our stay. It was close to Destiny USA and less than an hour away from the Waterloo Outlets (the purpose of our trip!). We checked in late on Friday night and Dave at the front desk greeted us warmly.... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for choosing to stay at our hotel on your shopping trip. I'm so happy to hear that you enjoyed your stay and I'll be sure to pass your compliments on to Dave! Our team really appreciates that you took the time to write a review of our hotel. We look forward to seeing you again soon! More

Naples, Florida
Top Contributor
94 reviews 94 reviews
52 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed May 9, 2014

This Candlewood isn't necessarily bad, it isn't as good as the one by the airport in my opinion. The hotel is clean, the rooms are as modern as the other Candlewoods, it just is missing a step. The good - front desk staff was very friendly, especially the young guy with the blonde colored hair. The rest were all helpful.... More

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you so much for taking the time to write a review! I'll be sure to pass on your compliments to the team. We work hard to provide exceptional guest service and I'm happy to hear we've done that for you! I really appreciate all of your feedback. It's only with reviews from our guests that we know where we... More

Ithaca, New York
1 review
3 of 5 stars Reviewed January 10, 2014

A friend and I stayed here recently. The hotel smells like smoke. We had a 2 bedroom suite. We unpacked and settled in. The toilet was running in the bedroom bath. I turned the tv on in the main room and it did not work. Called the front desk and got a response of "sometimes that happens". He asked if... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Syracuse, responded to this review

Dear Jen P, Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret the issues you encountered... More

Rochester, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 14, 2013

We were running late coming from Massachusetts so I called the hotel to let them know we would be a late arrival. I got Karen on the phone and she was extremely helpful. She not only reassured us that we would have no problem upon arrival, but she was able to upgrade us to a two room suite which allowed... More

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I really appreciate you taking the time to write a review. I will be sure to pass your compliments on to Karen! The whole team takes pride in delivering excellent customer service, and I know Karen will be thrilled to hear that you acknowledged her performance as a key member of our team! We look forward to seeing you the... More

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Additional Information about Candlewood Suites Syracuse

Address: 6550 Baptist Way, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Syracuse 2*
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Also Known As:
Candlewood Suites Syracuse Hotel East Syracuse
Candlewood Suites East Syracuse
Candlewood East Syracuse
East Syracuse Candlewood Suites

25 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
92

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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