We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 15 East Syracuse hotels

Candlewood Suites Syracuse

2.0 of 5 Hotel   |   6550 Baptist Way, East Syracuse, NY 13057
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Candlewood Suites Syracuse
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Candlewood Suites Syracuse to your Saves list
Ranked #11 of 15 Hotels in East Syracuse
A recent review
5 of 5 stars reviewed 2 weeks ago
Chef R New York City, New York
Write a Review

61 reviews from our community

Traveler rating
    15
    21
    9
    10
    6
See reviews for
17
11
3
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
  • All months
    (61)
  • Mar-May only
    (12)
  • Jun-Aug only
    (24)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (8)
All months
New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I run a program for U.S. veterans and active-duty military to retrain and retool them for careers in food, restaurant, hotel and hospitality industries, called Culinary Command. 10 of us (many were disabled vets) stayed at Candlewood Suites at Carrier Circle for 6 weeks. The kindness of Andrea and the staff was amazing. They were so accommodating, helpful -- even... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Chef, thank you so much for taking the time to write a review of our hotel. We really enjoyed having you and your group stay with us. Your compliments have been passed on to Andrea and the team, and everyone really appreciates your kind words. We work hard to provide all of our guests a clean, comfortable stay with exceptional... More

Chattanooga, TN
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago

The rooms the staff and hotel are very nice. Everything is clean. The washers and dryers work and they are free for guests. I used the dry cleaning service for my chef whites and dress uniform and they had some bad stains but came back looking new. The front desk staff immediately fixes any issue you may have. The cleaning... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to write a review of our hotel. We truly enjoyed having your group stay with us- when you're here for so long, you really become part of our family and we miss having you!! I'll be sure to pass your compliments on to the team. They work hard and will appreciate your kind words.... More

Niagara, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 14, 2014

This was my fourth stay at this hotel since last year and to tell you the truth, I like the place. I have found it to be clean, comfortable, quiet and the friendly desk staff remembered us from our previous stay. We talked to a lot of people in the hotel over the weekend as it was homecoming and there... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you so much for taking the time to write a review and let us know about your recent stays with us. I'm so happy to hear that you enjoy our hotel, and that you'll keep coming back. I've passed your compliments on to my team, and we appreciate your kind words. We look forward to seeing you next month... More

Liverpool, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 12, 2014

The outside appearance is enough to fool anyone. Once you get to the front desk things start going down hill. Once you get to the room it is even more disappointing. The room is extremely small. You sacrifice size for a kitchen. There is not much room for a bed. It is not the place for couples because there is... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I appreciate you taking the time to write a review. It is only with feedback from our guests that we can identify problems areas and strive to correct them. I'm so sorry that you did not enjoy your stay. My team and I will take your comments, and work hard to continue to improve. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 2, 2014

Upon arriving late Saturday (September 20th) night, we found: -Food on the floor next to our bed -An empty soda bottle in the sitting area -Hair in the bed -Dust and hair throughout the room -Worn Carpet -Wireless Internet did not reach into one of our bedrooms (we were on the far end of the hotel) The following morning, we... More

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to give us feedback regarding your recent stay with us. Please accept my apologies for the inconveniences you experienced. I've discussed your concerns with my team and we're working hard to make sure we correct the issues. I'd like to apologize again for your other review being rejected. Unfortunately, as I mentioned to you... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 26, 2014

Stay away, very far away. I stayed here to save a few bucks hoping it would be fairly decent. A dump is more like it. Smelly halls, warped floor, ripped chair, uncomfortable bed, air conditioner not working, pillows that didn't feel like pillows, ripped window screens, bathroom door opens so you can't really get to the light switch, poor lighting.... More

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Please accept my apologies for the issues you encountered during your stay with us. We strive to exceed the expectations of every guest who enters our hotel, and I'm so sorry that we didn't even meet yours. I appreciate you taking the time to write a review so that I know where we've fallen short. I will be discussing your... More

Albany, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 3, 2014

Hidden off a side street. Nice and quiet and spacious. A/C didn't work well but other than that no complaints. Worked nice for a couple with 2 children. Laundry facilities are big and enough machines which is great on a long trip. Front desk clerk was very helpful.

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so happy to hear that you enjoyed your stay! Thank you for taking the time to write such a wonderful review. I'll be sure to pass your compliments on to my front desk team. I look forward to seeing you and your family on your next trip to Syracuse! More

Berkshire, New York
2 reviews
2 of 5 stars Reviewed August 31, 2014

The customer service at the front desk, and with several other members of the staff, was outstanding. Based just on customer service alone I wouldn't hesitate to stay at this hotel again. Unfortunately, that was not enough to give this hotel a good rating. I got the overall feeling either this particular hotel, or this particular hotel chain just does... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Please accept my apologies for the inconveniences you experienced during your recent stay with us. I do appreciate you bringing your troubles to my attention. It's only with feedback from our guests that we can continue to improve. I'll use your comments as a learning tool with my team to overcome these issues. I'd love the opportunity to speak with... More

Essex, Vermont
Contributor
16 reviews 16 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 29, 2014

We enjoyed the free night on 10K points. Room had stove, fridge, microwave, sink, and kitchen utensils. It was clean and comfortable. Wifi worked well, though the password changed Saturday night. Window opened and had a thumbscrew stop for security. There was no screen, but the area was not buggy. This would have been ideal for us if there had... More

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to write a review of our hotel. I'm so happy to hear that you found a good value here. Next time you're here, make sure to stop by our Candlewood Cupboard where you'll find lots of yummy breakfast options available for purchase. I appreciate your business and your loyalty to the IHG Brands and... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2014 via mobile

We stayed this past weekend and Dave found us a room even though everywhere in the city was sold out. The room was pretty nice, basically your average comfortable room. But, the service was what made our stay so enjoyable. Dave was there all weekend with directions, suggestions, and just enjoyable small talk. He was always asking how things were... More

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so happy to hear that you enjoyed your weekend with us. I appreciate you taking the time to write a review to let everyone know about your experience. I'll be sure to pass your compliments on to Dave. We strive to provide exceptional service to all of our guests, and I'm glad you got nothing short of that. I... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Candlewood Suites Syracuse? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites Syracuse

Address: 6550 Baptist Way, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Syracuse 2*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Orbitz, IHG, Booking.com, Priceline, Expedia, Travelocity, BookIt.com, TripOnline SA, Odigeo, Despegar.com, Agoda, Hotels.com and Tingo so you can book your Candlewood Suites Syracuse reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Suites Syracuse Hotel East Syracuse
Candlewood East Syracuse
Candlewood Suites East Syracuse
East Syracuse Candlewood Suites

30 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Room/suite (9)
Viewed
Family/play areas (1)
Viewed
Hotel & grounds (7)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay