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Candlewood Suites Syracuse

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6550 Baptist Way, East Syracuse, NY 13057
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Candlewood Suites Syracuse
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69 Reviews from our TripAdvisor Community

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Traveler rating
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    22
    11
    12
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (14)
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Campbell Hall, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I can't say enough good things about this delightful hotel!! From the minute you walk in, you are greeted by a kind and very helpful staff person who figures out exactly what you need to make your stay a comfortable experience. The suite is beautiful! It was so well designed, and inviting, that you immediately relax. The bed was very... More 

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you so much for taking the time to write a review and let us know how we're doing. I'm thrilled to hear that you enjoyed your stay with us!! I've shared your compliments with my team, and they truly appreciate your kind words. We strive to provide every guest exceptional service, and I'm so happy to hear that you... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

I have been here for over a month and I have two more months to go trapped in this not so clean place for business. I have been to other Candlewood Suites in the U.S. and this one so by far is not the cleanest and needs to be remodel it is diffently outdated! It is under staffed and is... More 

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Please accept my apologies for the issues you've noted here and experienced during your stay with us so far. I really appreciate you taking the time to reach out and let us know about your concerns. It's only with feedback from our guests that we can continue to improve. I've discussed the issues of public area cleanliness with my department... More 

Chicago, Illinois
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 5 weeks ago

this hotel is definitely good if you're going to be there a while, you can reside on hotel row in east Syracuse. Only queen beds which isn't great for a couple. Food selection was ehh, Not much within walking distance from there.

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to review our hotel. Like you mentioned, our hotel is much better suited for an extended stay guest, rather than a couple staying only a night or two. I'm sorry to hear that your stay with us was just "ehh". We strive to exceed the expectations of all of our guests and again, I'm... More 

Grand Ledge, Michigan, United States
Level Contributor
108 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed June 11, 2015

This hotel is tired and worn looking in the public areas but our room was fine. The rugs have not been vacuumed or cleaned for some time and it needs brighter paint in the halls to make it feel cleaner and cared for. There was very little food in the lobby area that could be called nutritional but lots of... More 

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so sorry to hear that you found our hotel to be tired and worn looking. I do appreciate you taking the time to give us your feedback though, and I'm happy to say that we will be going through some very exciting renovations in the coming months! We're excited, and can't wait to show off our new, updated look.... More 

Evansville, Indiana
Level Contributor
4 reviews
1 of 5 stars Reviewed March 28, 2015

First of all, the hotel did not feel inviting at all. I felt like I was entering a detention center - small, dark lobby with windows that had wires through them. I went ahead and checked in, and we proceeded to our room. The entire place reeked of cigarette smoke, even on a non-smoking floor. The room even smelled like... More 

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to give us your feedback. It's only with feedback from our guests that we can continue to improve. We're so sorry that our hotel wasn't up to your standards. We strive to exceed the expectations of every guest who enters our hotel, and we apologize for falling short in this case. More 

Nashville, Tennessee
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed March 20, 2015

The hotel staff was very pleasant and helpful. The room was spacious and clean. I liked the fact that guests have free use of the laundry facilities (free washer and dryer use). The parking lot was a little small as when it got booked up I had to park in a handicapped spot. Other than that it was a nice... More 

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to review our hotel. We're so happy to hear that you enjoyed your stay with us! We pride ourselves on providing our guests a great value with clean, comfortable accommodations and exceptional customer service. We look forward to seeing you again on your next trip to Syracuse. More 

Binbrook, Canada
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed February 2, 2015

I am a member of the International Hotel Group have stayed in several Holiday Inns over the years and more recently at a Staybridge Suites In London, ON. However, we were driving to Boston on January 22nd, an 800 Km road trip for a funeral so we reserved a room for the first time at the Candlewood Suites in Syracuse... More 

Was this review helpful? Yes 2
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to review our hotel. I'm so happy to hear that you enjoyed your our hotel and your first Candlewood experience! I look forward to seeing you on your next trip to Syracuse. More 

Linkoping, Sweden
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed December 16, 2014

Guess I was booked in teh wrong place for a night, arriving late, in taxi (from airport), needing something to eat, with nothing (to eat) with me. This is a place for you with car and bringing your stuff. I had a muffin and coke for dinner! The room have full kitchen, there are washing machies etc. I guess everybody... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Syracuse, responded to this review

Dear GGFrisk, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry our hotel did not live up to your expectations and regret our location did not meet your needs.... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 31, 2014

I run a program for U.S. veterans and active-duty military to retrain and retool them for careers in food, restaurant, hotel and hospitality industries, called Culinary Command. 10 of us (many were disabled vets) stayed at Candlewood Suites at Carrier Circle for 6 weeks. The kindness of Andrea and the staff was amazing. They were so accommodating, helpful -- even... More 

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Chef, thank you so much for taking the time to write a review of our hotel. We really enjoyed having you and your group stay with us. Your compliments have been passed on to Andrea and the team, and everyone really appreciates your kind words. We work hard to provide all of our guests a clean, comfortable stay with exceptional... More 

Chattanooga, TN
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 27, 2014

The rooms the staff and hotel are very nice. Everything is clean. The washers and dryers work and they are free for guests. I used the dry cleaning service for my chef whites and dress uniform and they had some bad stains but came back looking new. The front desk staff immediately fixes any issue you may have. The cleaning... More 

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to write a review of our hotel. We truly enjoyed having your group stay with us- when you're here for so long, you really become part of our family and we miss having you!! I'll be sure to pass your compliments on to the team. They work hard and will appreciate your kind words.... More 

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