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Candlewood Suites Syracuse

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6550 Baptist Way, East Syracuse, NY 13057
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Candlewood Suites Syracuse
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Candlewood Suites Syracuse
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65 reviews from our community

Traveler rating
    16
    22
    10
    10
    7
See reviews for
18
12
3
22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Evansville, Indiana
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed March 28, 2015

First of all, the hotel did not feel inviting at all. I felt like I was entering a detention center - small, dark lobby with windows that had wires through them. I went ahead and checked in, and we proceeded to our room. The entire place reeked of cigarette smoke, even on a non-smoking floor. The room even smelled like... More 

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to give us your feedback. It's only with feedback from our guests that we can continue to improve. We're so sorry that our hotel wasn't up to your standards. We strive to exceed the expectations of every guest who enters our hotel, and we apologize for falling short in this case. More 

Senior Contributor
21 reviews 21 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 20, 2015

The hotel staff was very pleasant and helpful. The room was spacious and clean. I liked the fact that guests have free use of the laundry facilities (free washer and dryer use). The parking lot was a little small as when it got booked up I had to park in a handicapped spot. Other than that it was a nice... More 

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to review our hotel. We're so happy to hear that you enjoyed your stay with us! We pride ourselves on providing our guests a great value with clean, comfortable accommodations and exceptional customer service. We look forward to seeing you again on your next trip to Syracuse. More 

Stoney Creek, Canada
Top Contributor
64 reviews 64 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 2, 2015

I am a member of the International Hotel Group have stayed in several Holiday Inns over the years and more recently at a Staybridge Suites In London, ON. However, we were driving to Boston on January 22nd, an 800 Km road trip for a funeral so we reserved a room for the first time at the Candlewood Suites in Syracuse... More 

Was this review helpful? Yes 2
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to review our hotel. I'm so happy to hear that you enjoyed your our hotel and your first Candlewood experience! I look forward to seeing you on your next trip to Syracuse. More 

Linkoping, Sweden
Top Contributor
54 reviews 54 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 16, 2014

Guess I was booked in teh wrong place for a night, arriving late, in taxi (from airport), needing something to eat, with nothing (to eat) with me. This is a place for you with car and bringing your stuff. I had a muffin and coke for dinner! The room have full kitchen, there are washing machies etc. I guess everybody... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Syracuse, responded to this review

Dear GGFrisk, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry our hotel did not live up to your expectations and regret our location did not meet your needs.... More 

New York City, New York
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 31, 2014

I run a program for U.S. veterans and active-duty military to retrain and retool them for careers in food, restaurant, hotel and hospitality industries, called Culinary Command. 10 of us (many were disabled vets) stayed at Candlewood Suites at Carrier Circle for 6 weeks. The kindness of Andrea and the staff was amazing. They were so accommodating, helpful -- even... More 

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Chef, thank you so much for taking the time to write a review of our hotel. We really enjoyed having you and your group stay with us. Your compliments have been passed on to Andrea and the team, and everyone really appreciates your kind words. We work hard to provide all of our guests a clean, comfortable stay with exceptional... More 

Chattanooga, TN
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 27, 2014

The rooms the staff and hotel are very nice. Everything is clean. The washers and dryers work and they are free for guests. I used the dry cleaning service for my chef whites and dress uniform and they had some bad stains but came back looking new. The front desk staff immediately fixes any issue you may have. The cleaning... More 

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to write a review of our hotel. We truly enjoyed having your group stay with us- when you're here for so long, you really become part of our family and we miss having you!! I'll be sure to pass your compliments on to the team. They work hard and will appreciate your kind words.... More 

Niagara, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 14, 2014

This was my fourth stay at this hotel since last year and to tell you the truth, I like the place. I have found it to be clean, comfortable, quiet and the friendly desk staff remembered us from our previous stay. We talked to a lot of people in the hotel over the weekend as it was homecoming and there... More 

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you so much for taking the time to write a review and let us know about your recent stays with us. I'm so happy to hear that you enjoy our hotel, and that you'll keep coming back. I've passed your compliments on to my team, and we appreciate your kind words. We look forward to seeing you next month... More 

Liverpool, New York
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed October 12, 2014

The outside appearance is enough to fool anyone. Once you get to the front desk things start going down hill. Once you get to the room it is even more disappointing. The room is extremely small. You sacrifice size for a kitchen. There is not much room for a bed. It is not the place for couples because there is... More 

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I appreciate you taking the time to write a review. It is only with feedback from our guests that we can identify problems areas and strive to correct them. I'm so sorry that you did not enjoy your stay. My team and I will take your comments, and work hard to continue to improve. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 2, 2014

Upon arriving late Saturday (September 20th) night, we found: -Food on the floor next to our bed -An empty soda bottle in the sitting area -Hair in the bed -Dust and hair throughout the room -Worn Carpet -Wireless Internet did not reach into one of our bedrooms (we were on the far end of the hotel) The following morning, we... More 

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to give us feedback regarding your recent stay with us. Please accept my apologies for the inconveniences you experienced. I've discussed your concerns with my team and we're working hard to make sure we correct the issues. I'd like to apologize again for your other review being rejected. Unfortunately, as I mentioned to you... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 26, 2014

Stay away, very far away. I stayed here to save a few bucks hoping it would be fairly decent. A dump is more like it. Smelly halls, warped floor, ripped chair, uncomfortable bed, air conditioner not working, pillows that didn't feel like pillows, ripped window screens, bathroom door opens so you can't really get to the light switch, poor lighting.... More 

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Please accept my apologies for the issues you encountered during your stay with us. We strive to exceed the expectations of every guest who enters our hotel, and I'm so sorry that we didn't even meet yours. I appreciate you taking the time to write a review so that I know where we've fallen short. I will be discussing your... More 

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