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All 15 East Syracuse hotels

Candlewood Suites Syracuse

2.0 of 5 Hotel   |   6550 Baptist Way, East Syracuse, NY 13057
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66%
Ranked #11 of 15 hotels in East Syracuse
A recent review
  • Overview
  • Reviews (49)
  • Photos (25)
  • Amenities
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  • Room tips (10)
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49 people have reviewed this hotel

Traveler rating
    11
    19
    9
    9
    1
See reviews for
14
10
3
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
new york
Top Contributor
60 reviews 60 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

If I'd known this hotel would be the way it was I would have just stayed at a cheaper hotel nearby for less $$. I've stayed other candlewood suites before and they were great. This was just overall disappointing for the price.

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so sorry to hear that your suite wasn't what you expected. We work hard to exceed the expectations of our guests and I'm sorry that we've fallen short. Thank you for taking the time to write a review and give us your feedback. More

Ottawa
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We met in Syracuse as a family of 22 and had a bunch of rooms. They kept us all together and having the suites was really nice so we could visit. The beds were comfortable and the rooms were really clean. Having the kitchen facilities was also a bonus so we could pack our own snacks/beer etc. A Great stay!!

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so happy to hear that you and your family enjoyed your stay with us. Thank you so much for taking the time to write a review. I look forward to seeing you next time you travel to Syracuse. More

Canada
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We just arrived back from two nights at the hotel during a recent shopping trip to Syracuse. We felt the size of the suite small. We have stayed in other suite hotels where you actually have a separate bedroom. This is just a hotel room with a nook where the bed is. It is a queen size bed which we... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so sorry to hear that you did not enjoy your experience here. It is only with feedback from our guests that we can continue to improve. I appreciate you taking the time to review our hotel. More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 2, 2014

My best friend and I stayed at the Candlewood Suites Syracuse this past weekend. We spent two nights there and enjoyed our stay. It was close to Destiny USA and less than an hour away from the Waterloo Outlets (the purpose of our trip!). We checked in late on Friday night and Dave at the front desk greeted us warmly.... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for choosing to stay at our hotel on your shopping trip. I'm so happy to hear that you enjoyed your stay and I'll be sure to pass your compliments on to Dave! Our team really appreciates that you took the time to write a review of our hotel. We look forward to seeing you again soon! More

Naples, Florida
Top Contributor
92 reviews 92 reviews
50 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed May 9, 2014

This Candlewood isn't necessarily bad, it isn't as good as the one by the airport in my opinion. The hotel is clean, the rooms are as modern as the other Candlewoods, it just is missing a step. The good - front desk staff was very friendly, especially the young guy with the blonde colored hair. The rest were all helpful.... More

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you so much for taking the time to write a review! I'll be sure to pass on your compliments to the team. We work hard to provide exceptional guest service and I'm happy to hear we've done that for you! I really appreciate all of your feedback. It's only with reviews from our guests that we know where we... More

Ithaca, New York
1 review
3 of 5 stars Reviewed January 10, 2014

A friend and I stayed here recently. The hotel smells like smoke. We had a 2 bedroom suite. We unpacked and settled in. The toilet was running in the bedroom bath. I turned the tv on in the main room and it did not work. Called the front desk and got a response of "sometimes that happens". He asked if... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Syracuse, responded to this review

Dear Jen P, Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret the issues you encountered... More

Rochester, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 14, 2013

We were running late coming from Massachusetts so I called the hotel to let them know we would be a late arrival. I got Karen on the phone and she was extremely helpful. She not only reassured us that we would have no problem upon arrival, but she was able to upgrade us to a two room suite which allowed... More

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I really appreciate you taking the time to write a review. I will be sure to pass your compliments on to Karen! The whole team takes pride in delivering excellent customer service, and I know Karen will be thrilled to hear that you acknowledged her performance as a key member of our team! We look forward to seeing you the... More

Istanbul
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 3, 2013

We spent 10 days , nice place for long stay, as you have a full kitchen, they even have two grill and a gazebo in the garden for hotel guest to use, nice neighborhood, with other hotels around, we find nice path to run outside, and they have a small gym if you need. walls are a bit thin, and... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to review our hotel! I will pass your compliments on service on to the team, they always appreciate being recognized by our guests. I'm so happy to hear that you got to enjoy all of the amenities that we provide that make your stay feel more like home. We hope to see you again... More

Gatineau, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 12, 2013

Chose property because of proximity to Destiny USA mall and reasonable price for a suite with kitchen and seperate bedroom. Too bad no king beds are offered but room was clean and very quiet when not running AC. Front desk was very friendly and helpful. Two BBQs out front with picnic tables but outdood garbage cans don't seem to get... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to review our hotel! I'm really glad to hear that your room was quiet and the staff was friendly and helpful, I'll be sure to pass on your compliments to them. It's only with feedback like yours that we can continue to improve based on the needs of our guests. If you have a... More

Canada
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
159 helpful votes 159 helpful votes
2 of 5 stars Reviewed August 1, 2013

Room is nice, comfy bed, spacious and clean room. The room has a small kitchen - with fridge and burners, sink, dishes, etc. I didn't sleep well the night before, then drove for a number of hours and spent the day shopping, I was looking forward to a deep sleep that night. After about 3 hours of sleep, at around... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to make me aware of the issues you experienced during your recent stay with us. I'm so sorry that this happened to you, and I can assure you it is an isolated incident and we will investigate and solve the problem so that it doesn't happen again in the future. I'd like the opportunity... More

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Additional Information about Candlewood Suites Syracuse

Address: 6550 Baptist Way, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Syracuse 2*
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Also Known As:
Candlewood Suites Syracuse Hotel East Syracuse
Candlewood Suites East Syracuse
Candlewood East Syracuse
East Syracuse Candlewood Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
92

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