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All 15 East Syracuse hotels

Candlewood Suites Syracuse

2.0 of 5 Hotel   |   6550 Baptist Way, East Syracuse, NY 13057
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Ranked #12 of 15 Hotels in East Syracuse
A recent review
4 of 5 stars reviewed 1 week ago
Dave W Niagara, Canada
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59 reviews from our community

Traveler rating
    13
    21
    9
    10
    6
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17
11
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18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Niagara, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my fourth stay at this hotel since last year and to tell you the truth, I like the place. I have found it to be clean, comfortable, quiet and the friendly desk staff remembered us from our previous stay. We talked to a lot of people in the hotel over the weekend as it was homecoming and there... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you so much for taking the time to write a review and let us know about your recent stays with us. I'm so happy to hear that you enjoy our hotel, and that you'll keep coming back. I've passed your compliments on to my team, and we appreciate your kind words. We look forward to seeing you next month... More

Liverpool, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

The outside appearance is enough to fool anyone. Once you get to the front desk things start going down hill. Once you get to the room it is even more disappointing. The room is extremely small. You sacrifice size for a kitchen. There is not much room for a bed. It is not the place for couples because there is... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I appreciate you taking the time to write a review. It is only with feedback from our guests that we can identify problems areas and strive to correct them. I'm so sorry that you did not enjoy your stay. My team and I will take your comments, and work hard to continue to improve. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Upon arriving late Saturday (September 20th) night, we found: -Food on the floor next to our bed -An empty soda bottle in the sitting area -Hair in the bed -Dust and hair throughout the room -Worn Carpet -Wireless Internet did not reach into one of our bedrooms (we were on the far end of the hotel) The following morning, we... More

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to give us feedback regarding your recent stay with us. Please accept my apologies for the inconveniences you experienced. I've discussed your concerns with my team and we're working hard to make sure we correct the issues. I'd like to apologize again for your other review being rejected. Unfortunately, as I mentioned to you... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Stay away, very far away. I stayed here to save a few bucks hoping it would be fairly decent. A dump is more like it. Smelly halls, warped floor, ripped chair, uncomfortable bed, air conditioner not working, pillows that didn't feel like pillows, ripped window screens, bathroom door opens so you can't really get to the light switch, poor lighting.... More

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Please accept my apologies for the issues you encountered during your stay with us. We strive to exceed the expectations of every guest who enters our hotel, and I'm so sorry that we didn't even meet yours. I appreciate you taking the time to write a review so that I know where we've fallen short. I will be discussing your... More

Albany, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 3, 2014

Hidden off a side street. Nice and quiet and spacious. A/C didn't work well but other than that no complaints. Worked nice for a couple with 2 children. Laundry facilities are big and enough machines which is great on a long trip. Front desk clerk was very helpful.

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so happy to hear that you enjoyed your stay! Thank you for taking the time to write such a wonderful review. I'll be sure to pass your compliments on to my front desk team. I look forward to seeing you and your family on your next trip to Syracuse! More

Berkshire, New York
2 reviews
2 of 5 stars Reviewed August 31, 2014

The customer service at the front desk, and with several other members of the staff, was outstanding. Based just on customer service alone I wouldn't hesitate to stay at this hotel again. Unfortunately, that was not enough to give this hotel a good rating. I got the overall feeling either this particular hotel, or this particular hotel chain just does... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Please accept my apologies for the inconveniences you experienced during your recent stay with us. I do appreciate you bringing your troubles to my attention. It's only with feedback from our guests that we can continue to improve. I'll use your comments as a learning tool with my team to overcome these issues. I'd love the opportunity to speak with... More

Essex, Vermont
Contributor
16 reviews 16 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 29, 2014

We enjoyed the free night on 10K points. Room had stove, fridge, microwave, sink, and kitchen utensils. It was clean and comfortable. Wifi worked well, though the password changed Saturday night. Window opened and had a thumbscrew stop for security. There was no screen, but the area was not buggy. This would have been ideal for us if there had... More

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to write a review of our hotel. I'm so happy to hear that you found a good value here. Next time you're here, make sure to stop by our Candlewood Cupboard where you'll find lots of yummy breakfast options available for purchase. I appreciate your business and your loyalty to the IHG Brands and... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2014 via mobile

We stayed this past weekend and Dave found us a room even though everywhere in the city was sold out. The room was pretty nice, basically your average comfortable room. But, the service was what made our stay so enjoyable. Dave was there all weekend with directions, suggestions, and just enjoyable small talk. He was always asking how things were... More

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so happy to hear that you enjoyed your weekend with us. I appreciate you taking the time to write a review to let everyone know about your experience. I'll be sure to pass your compliments on to Dave. We strive to provide exceptional service to all of our guests, and I'm glad you got nothing short of that. I... More

Syracuse, New York
1 review
1 of 5 stars Reviewed August 12, 2014

I booked a no smoking room several days in advance. Upon arrival i was informed at the desk that they had no more no smoking rooms but they were giving me a converted smoking room. I asked what that meant and just how long it had been since it was converted. I was advised that noone had smoked in the... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Please accept my apologies for what you experienced during your stay with us. We have just started converting some of our smoking rooms to non-smoking, and it seems they aren't quite ready to be sold as non-smoking rooms yet. I appreciate you taking the time to write a review to let us know that you did not enjoy your stay... More

Baltimore, Maryland
Top Contributor
73 reviews 73 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 12, 2014

If you are a cost-conscious business traveler, the Candlewood Suites in East Syracuse is a good choice. I found Marriott properties where at least $30 or more expensive in this area. This was my first stay at a Candlewood. It is more on the economical side than a Residence Inn but served its purpose. The room was OK cleanliness but... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for choosing the Candlewood Suites Syracuse and for taking the time to write a review! I'm happy to hear that you enjoyed your stay. My team and I look forward to seeing you again in the future. More

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Additional Information about Candlewood Suites Syracuse

Address: 6550 Baptist Way, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Syracuse 2*
Number of rooms: 92
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Also Known As:
Candlewood Suites Syracuse Hotel East Syracuse
Candlewood Suites East Syracuse
Candlewood East Syracuse
East Syracuse Candlewood Suites

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