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Candlewood Suites Syracuse

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6550 Baptist Way, East Syracuse, NY 13057
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Candlewood Suites Syracuse
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76 Reviews from our TripAdvisor Community

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Fort Edward, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed two nights on an out of town trip. The room was clean, comfortable and well equipped with the extras touches that allow you to relax at the end of the day. But, the truly friendly and helpful staff increased my appreciation and added to the experience.

Helpful?
Thank Lawrence W
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

We really appreciate you taking the time to write a review! We've passed your praise on to the front desk team and they thank you for your kind words. They work hard to give each guest who enters our hotel a remarkable experience, and we're glad that you felt that! We look forward to seeing you again soon!! More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

The front desk help is super friendly, the rooms are well equipped, a full sized refrigerator, an adorable kitchenette. Everything you could need is either in room, or readily available. The rooms are clean, and comfortable, a nice home away from home. A perfect place to stay, whether you are just passing through, or staying in the area for work... More 

Helpful?
Thank Connie W
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to review our hotel. We're so happy to hear that you enjoyed your stay with us. We've passed your compliments on to the team, and they truly appreciate your kind words. We look forward to seeing you again next time you're in town! More 

1 review
1 of 5 stars Reviewed October 28, 2015

Very dirty rooms. There was poop lying in the toilet when I checked in. Seems like nobody even had the time to flush the toilet before they checked me in. Hairs on the bed linens. Appliances are broken. Dirt in the air conditioners vents. Chair seats are ripping off. Carpets seem to be centuries old. Smell of cigarettes in a... More 

Helpful?
Thank Vinod G
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Please accept my apologies for the cleanliness and condition of your suite during your stay with us. We strive to exceed the expectations of all of our guests and I'm sorry that we fell short of that with you. I have discussed the cleanliness concerns with my housekeeping team so that we can correct it. I appreciate you bringing this... More 

Portland, Maine
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed September 20, 2015

The hotel is ok for a one night stay. The price was reasonable. The young lady who checked me in Ssion was very sweat and accommodating. Housekeeping could of done a better job with little details (shower floor, sticky counter) Hotel needs some renovations and is quite dated. I think this is a long term home for several people working... More 

Helpful?
2 Thank Baxter B
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to review our hotel. I appreciate you bringing the housekeeping and safety concerns to my attention so that I can correct them with my team. It is only with feedback from our guests that we can continue to improve. I'm happy to tell you that we will be undergoing a renovation beginning this fall... More 

maine
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 10, 2015

When we first stopped in we had traveled from Maine over 10 hours so we were tired the desk man Daquane Messier was so helpful .he showed us the rooms he had which were amazing, he was very busy but he still took the time to help us .after we were all checked in we needed dinner he even called... More 

Helpful?
Thank maryann74
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I really appreciate you taking the time to review our hotel! I'm so happy that you enjoyed your stay with us. Thank you for the wonderful compliments about Daquane, our newest team member! I'll be sure to pass your kind words on to him. We look forward to seeing you on your next trip to Syracuse. More 

Springfield, Massachusetts
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 8, 2015

The hotel is right off the highway. The rooms are large and clean and the hotel has everything you could want. There is a laundry facility , all you have to do is buy the detergent. There are games in the lobby you can ask to use if you want. The gym is small and the machines don't all work... More 

Helpful?
Thank Mark D
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you so much for taking the time to review our hotel! I'm so happy to hear that you enjoyed your stay. I do realize that the fitness center needs some updating, and I'm happy to tell you that we're doing a complete renovation of it in the coming months!! Thank you again for your review, and we look forward... More 

Norwich, New York
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 8, 2015

Ended up taking a 2 bedroom suite because there was only one room left. We needed a second room for our niece The rate was well worth it and we expected him to say much higher being they were booked up and it was a Saturday night. The man at the lobby desk was nice and quick about getting us... More 

Helpful?
Thank Kara R
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you so much for taking the time to review our hotel! I'm so happy to hear that you enjoyed your stay with us. I've passed your compliments on to my team and they also appreciate your kind words. We look forward to seeing you on your next trip to Syracuse!! More 

Campbell Hall, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 16, 2015

I can't say enough good things about this delightful hotel!! From the minute you walk in, you are greeted by a kind and very helpful staff person who figures out exactly what you need to make your stay a comfortable experience. The suite is beautiful! It was so well designed, and inviting, that you immediately relax. The bed was very... More 

Helpful?
Thank 821Debbie821
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you so much for taking the time to write a review and let us know how we're doing. I'm thrilled to hear that you enjoyed your stay with us!! I've shared your compliments with my team, and they truly appreciate your kind words. We strive to provide every guest exceptional service, and I'm so happy to hear that you... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 27, 2015 via mobile

I have been here for over a month and I have two more months to go trapped in this not so clean place for business. I have been to other Candlewood Suites in the U.S. and this one so by far is not the cleanest and needs to be remodel it is diffently outdated! It is under staffed and is... More 

Helpful?
Thank jcamp5818
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Please accept my apologies for the issues you've noted here and experienced during your stay with us so far. I really appreciate you taking the time to reach out and let us know about your concerns. It's only with feedback from our guests that we can continue to improve. I've discussed the issues of public area cleanliness with my department... More 

Chicago, Illinois
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed June 26, 2015

this hotel is definitely good if you're going to be there a while, you can reside on hotel row in east Syracuse. Only queen beds which isn't great for a couple. Food selection was ehh, Not much within walking distance from there.

Helpful?
Thank businesscasual85
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to review our hotel. Like you mentioned, our hotel is much better suited for an extended stay guest, rather than a couple staying only a night or two. I'm sorry to hear that your stay with us was just "ehh". We strive to exceed the expectations of all of our guests and again, I'm... More 

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