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All 15 East Syracuse hotels

Candlewood Suites Syracuse

2.0 of 5 Hotel   |   6550 Baptist Way, East Syracuse, NY 13057
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Ranked #9 of 15 hotels in East Syracuse
A recent review
3 of 5 stars Reviewed January 10, 2014
Jen P Ithaca, New York
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44 people have reviewed this hotel

Traveler rating
    11
    17
    7
    8
    1
See reviews for
13
9
3
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Ithaca, New York
1 review
3 of 5 stars Reviewed January 10, 2014

A friend and I stayed here recently. The hotel smells like smoke. We had a 2 bedroom suite. We unpacked and settled in. The toilet was running in the bedroom bath. I turned the tv on in the main room and it did not work. Called the front desk and got a response of "sometimes that happens". He asked if... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Syracuse, responded to this review

Dear Jen P, Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret the issues you encountered... More

Rochester, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 14, 2013

We were running late coming from Massachusetts so I called the hotel to let them know we would be a late arrival. I got Karen on the phone and she was extremely helpful. She not only reassured us that we would have no problem upon arrival, but she was able to upgrade us to a two room suite which allowed... More

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I really appreciate you taking the time to write a review. I will be sure to pass your compliments on to Karen! The whole team takes pride in delivering excellent customer service, and I know Karen will be thrilled to hear that you acknowledged her performance as a key member of our team! We look forward to seeing you the... More

Istanbul
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 3, 2013

We spent 10 days , nice place for long stay, as you have a full kitchen, they even have two grill and a gazebo in the garden for hotel guest to use, nice neighborhood, with other hotels around, we find nice path to run outside, and they have a small gym if you need. walls are a bit thin, and... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to review our hotel! I will pass your compliments on service on to the team, they always appreciate being recognized by our guests. I'm so happy to hear that you got to enjoy all of the amenities that we provide that make your stay feel more like home. We hope to see you again... More

Gatineau, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 12, 2013

Chose property because of proximity to Destiny USA mall and reasonable price for a suite with kitchen and seperate bedroom. Too bad no king beds are offered but room was clean and very quiet when not running AC. Front desk was very friendly and helpful. Two BBQs out front with picnic tables but outdood garbage cans don't seem to get... More

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Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to review our hotel! I'm really glad to hear that your room was quiet and the staff was friendly and helpful, I'll be sure to pass on your compliments to them. It's only with feedback like yours that we can continue to improve based on the needs of our guests. If you have a... More

Canada
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
157 helpful votes 157 helpful votes
2 of 5 stars Reviewed August 1, 2013

Room is nice, comfy bed, spacious and clean room. The room has a small kitchen - with fridge and burners, sink, dishes, etc. I didn't sleep well the night before, then drove for a number of hours and spent the day shopping, I was looking forward to a deep sleep that night. After about 3 hours of sleep, at around... More

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Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to make me aware of the issues you experienced during your recent stay with us. I'm so sorry that this happened to you, and I can assure you it is an isolated incident and we will investigate and solve the problem so that it doesn't happen again in the future. I'd like the opportunity... More

Auburn Hills, Michigan
Top Contributor
67 reviews 67 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 29, 2013

This was a one night stay. We selected Candlewood because of our excellent experience with the chain when we were in Wake Forest, NC last year. We got the same wonderful beds which are instantly comfortable and gave a good sleep. We had been on the road for over 7 hours, so the rest was much needed. I asked for... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so happy to hear that you enjoyed your stay with us! We try our best to accommodate all of our guests needs and I'm glad to hear we exceed your expectations. Thank you for taking the time to review our hotel, we truly appreciate any and all feedback. We look forward to seeing you again on your next trip... More

Ottawa, Canada
Top Contributor
93 reviews 93 reviews
34 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed May 27, 2013

This was our first stay at a Candlewood and it will not be our last. The receptionist was welcoming and friendly, the room was clean, very spacious and beds were comfortable with great choice of channels on TV plus free WIFi. And most important at a very very reasonable price. Candlewood will be our first choice from now on when... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I really appreciate you taking the time to write a review of our hotel. I'm so happy to hear that you enjoyed your stay and I'm glad that Candlewood will be your hotel of choice in the future. We can't wait to see you again soon! More

Latham
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 22, 2013

I came for business for 2 nights, looking for affordable, clean and good location -Candlewood Suites fit all my needs. Close to I-90 Thruway, I-690 and Carrier Circle. The staff (David) at front desk was very welcoming after a long day on the road, checking in at 8:30 PM. The room is large, kitchenette with full size refrigerator, microwave and... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

We're so happy to hear that you enjoyed your stay with us. We take pride in providing a home-like atmosphere for all of our guests. I will be sure to pass on your compliments to Dave. Thank you for taking the time to write a review of our property, we hope to see you again soon! More

Hartford
Top Contributor
203 reviews 203 reviews
83 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed May 18, 2013

I stay at Candlewood Suites many times each month since they have a Studio Apartment feel and you have your privacy during long term visits. This property ranks at the top of the chain. Service was perfect, the place was clean and it's close to the NY Thruway. Located just off Carrier Circle it's close to some great restaurants and... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you so much for the wonderful review! We do our best to provide a clean, comfortable, home-like environment with exceptional service to all of our guests. I'm so glad to you enjoy your stays with us. We look forward to seeing you again soon! More

New York City, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 17, 2013

This hotel surprised me and was a great bargain. Although my stay was short, it was pleasant. Upon arrival, the hotel staff were friendly and eager to help. The room was cozy and comfortable. Although we had a problem with our a/c, the hotel staff immediately addressed it and when it could not be fixed, offered to move us to... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I appreciate you taking the time to write a review of our hotel. I'm so happy to hear that you enjoyed your stay with us. I do apologize for the inconvenience of having to move you to a new room due to A/C issues, but I'm glad we did it quickly for you. Thank you for choosing to stay with... More

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Additional Information about Candlewood Suites Syracuse

Also Known As:
Candlewood Suites Syracuse Hotel
Candlewood Suites Syracuse Hotel East Syracuse
Candlewood Suites East Syracuse
Candlewood East Syracuse
East Syracuse Candlewood
East Syracuse Candlewood Suites
Address: 6550 Baptist Way, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #9 of 15 hotels in East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Syracuse 2*
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