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Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel

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Traveler (43)
Room & Suite (25)
Dining (2)

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About

#14 of 23 hotels in DeWitt
Location
4.0
Cleanliness
3.7
Service
3.8
Value
3.8
Find your Syracuse home away from home at our extended stay hotel located in East Syracuse. This thoughtfully situated all suite property offers apartment style guest suites with fully equipped kitchens. Just off the New York State Thruway, places patrons within minutes of the areas top corporate destinations and attractions from Hancock International Airport to Syracuse University. We are only 7 miles from Crouse Hospital, 2 miles from Commonwealthand 6 miles from SUNY. In central New York the hotels guests find big name businesses including Carrier Corporation, Spectrum, Bristol Myers and Lockheed Martin. Guests can count on an easy commute with Interstates 90 81 481 and 690 just minutes from the hotels address in Syracuse NY.Those visiting Syracuse for leisure find plenty to do within a short drive of the hotel. The Museum of Science & Technology MOST offers interactive kid friendly entertainment as does a Syracuse Chiefs baseball game at NBT Bank Stadium.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Complimentary Instant Coffee
Board games / puzzles
Books, DVDs, music for children
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Outdoor dining area
Snack bar
Vending machine
Business Center with Internet Access
BBQ facilities
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Shops
24-hour front desk
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Kitchenette
Cable / satellite TV
Flatscreen TV
Telephone
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Mid-range
Languages Spoken
English
Hotel links
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Location

6550 Baptist Way, DeWitt, NY 13057-1293
Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel
125Reviews0Q+A22Room tips
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Trois_Vespa wrote a review Jul 2023
55 contributions51 helpful votes
+1
It was supposed to be a fun weekend getaway with my kids - it started after I cleaned the hotel room as best as I could. It was pubes, mould and that orange staining from evaporated water/soap mixture in the bathtub. It was an accumulation of dust and toast crumbs (?) the kitchenette. It was very filthy carpets (couldn't do much about that, unfortunately). It was a used condom wrapper (and a whole flock of dust bunnies) behind the bedside table sadly discovered when my son's stuffed animal fell behind it, and a (clean) diaper between the same bedside table and wall.... It was a pretty gross experience. We don't normally wear shoes 'inside' but my children's white socks turning black on the bottom after 45 minutes in the room changed that.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel
Responded Aug 5, 2023
Hi Trois_Vespa, We strive to meet the level of satisfaction every guest expects from an IHG® Hotels & Resorts property. I am sorry we missed making your experience seamless. We take feedback seriously and would like to gather more details to communicate this with the relevant teams. I sent you a separate email and hope you respond soon. We appreciate the business that you bring to Candlewood Suites. Thank you again for choosing our Candlewood Suites East Syracuse - Carrier Circle! All the best, Alice P. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Karen-in-NJ wrote a review Jun 2023
Highland Park, NJ12 contributions2 helpful votes
Hotel's Favorite
My husband and I stayed here for one night after an all-day event before a long drive home the next day. Many thanks to Rasheka at the front desk for being so welcoming and helpful! The room was very comfortable, clean and quiet and parking is easy. Definitely recommended - based on this visit, we'll be staying here again ourselves on another trip later this summer.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jen H wrote a review Jun 2023
Peoria, Illinois203 contributions69 helpful votes
Furst is all, let me state that I did not stay here and cannot come by on rooms, amenities, or anything like this. This is strictly about my reservation. I booked a one room suite at this hotel 4 days before I was due to stay. I walk to the front desk which looked lounge it belonged in a Super 8 and gave the receptionist my name to check in. She spent a really long time at her computer so I asked if found my reservation. She had except they did by have a room for me. All the one room suites were taken. They offered me a queen bed room but I'm traveling with my husband and 14 year old. Then she said she'd give me two rooms and that it was right across the hall from one another. I'm not putting my 14 year old in a room by himself unless it's adjoining. They had no adjoining rooms and she simply told me she had no rooms for me. All the while she's on her phone with her manager trying to figure things out. I asked her if the manager was on the building and she said yes. They screwed me out of my room and the manager couldn't even come talk to me. How pathetic. I went to the Springhill Suites down the road and they gave me the same room for less. Don't stay here. They might just give up your room if they feel like it. Go to Springhill, it's beautiful here!
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Date of stay: June 2023Trip type: Traveled with family
Room Tip: Don't go here!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel
Responded Jul 9, 2023
Hi 755jenh, Thank you for choosing to book at our Candlewood Suites East Syracuse - Carrier Circle and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We work very hard and strive to be the best Candlewood Suites. Our goal is to offer a seamless and relaxing stay, and I'm sorry to learn that it didn't happen. We take feedback seriously and would like to know more about it, and share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Best Regards, Jenilyn J Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Allen F wrote a review May 2023
Southampton, New York, United States264 contributions69 helpful votes
If you want a great sleep and hot shower, this is a very dependable place year after year. It is not fresh and modern. It is quiet and the beds are always very comfortable. It has worn out furniture and has no restaurant. It is very dog friendly. Loads of very good dining options nearby. It is so conveniently located off the highway. The price is low in dollars or points. We have paid a lot more elsewhere and had terrible night’s sleep. This is why we are loyal and happy customers, despite occasional glitches. This last visit had the door key not working on check in, probably because the door lock needed a fresh battery. The young check in person (alone) said she did not know where the new batteries were kept. So after a few walks back and forth, the next room she assigned to us was kind of creepy, because the door had been left open, as if the room was already occupied.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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NJ D wrote a review Jan 2023
1 contribution
Booked this hotel over 7 months ago because we wanted to be close to the airport because you never know Syracuse weather. Upon arrival was told- oh you’re lucky you are grandfathered in for the park and stay. Filled out the form after stating that we would need the shuttle to the airport and picked up on return. The hallways were dirty and stunk like smoke. Our room was no better, my daughter wanted to leave said she would pay me the money it cost… there are signs stating a $50 fine for not taking your own garbage out- what????? Who does that? For the amount the room was it is absolutely ridiculous!! The only plus was actually getting the shuttle at 4 am. Coming home waiting at 10:30 pm for the shuttle to call and being told NO shuttle driver to come get us -again WHAT???? Had to pay a cab $20 to go what a mile and a half to get to my car. Like why fill out the form? Why didn’t they state oh when you come back you will not be able to get the shuttle back? She saw the date and flight arrival time. I could have saved a lot of money and my patience by going back home or to the Holiday Inn next door. So disappointed and disgusted with this place. Never again - highly NOT RECOMMENDED!!!
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Candlewood Suites Carrier Circle, Guest Services / Front Office at Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel
Responded Jan 26, 2023
Thank you for your comments regarding your stay. Unfortunately you have left this review for the incorrect hotel and the hotel you were looking for was the Candlewood Suites Syracuse Airport. As they are an entirely separate business, they will not see the comments you have left regarding your recent stay with them.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Patricia L wrote a review Dec 2022
Lockport, New York70 contributions20 helpful votes
Love this place and they leave you alone unless you need some thing,.. I find it quiet in the hall ways and in the whole place. I like the suite idea, because you can do your own thing, and it is a mini apartment, which full kitchen facilities and dishes and a mini dining area. LOVE the choice of two kinds of pillows---firm or soft. The staff I encountered were friendly and kind and respectful. I like being left alone unless I had an issue. The only thing lacking (for me!) was not a lot of choices on the TV channels, as I LOVE Hallmark and Freeform and some of the other channels that were not offered. But for one or two nights....I manage.
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Date of stay: December 2022
Value
Cleanliness
Service
Trip type: Traveled on business
Room Tip: no room service unless you request but always helpful if you need something,
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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CJPNurse12 wrote a review Sep 2022
1 contribution
I’m a nurse looking for a place to stay during my contract that would allow pets. I can be picky when staying in a hotel, having stayed in many. This place is clean and very quiet. The manager is wonderful and all of the employees are friendly and helpful. I have enjoyed my stay so far and would recommend this to people coming to the area!
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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mtklick wrote a review Sep 2022
Fort Ann, New York2 contributions1 helpful vote
We stayed at this property 4 years ago for our daughter’s graduation and were very pleased with our stay. So, I booked this hotel again for two nights anticipating another good stay. The staff was amazing, welcoming, and very friendly. However, the room was a disappointment. We were in our first room for about 30 seconds before requesting another due to the strong smell of marijuana. Our second room also had a terrible smell. However, I didn’t want to request another change, because the front desk clerk was so sweet. So, we just put our fan in the window to try to air it out. The hotel needs to be updated top to bottom. If we hadn’t paid over $200 a night, I wouldn’t have been as disappointed.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel
Responded Sep 18, 2022
Hi mtklick, We appreciate you for choosing the Candlewood Suites East Syracuse-Carrier Circle for your leisure stay. Providing an excellent level of hospitality and cleanliness is our topmost priority. I would like to offer our sincere apology for the issues you encountered during your time with us. Your honest review is very important, and I will share this with our appropriate hotel team to take necessary action to prevent any issues from reoccurring in the future. I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kim wrote a review Jun 2022
Cleveland, Ohio4 contributions
Please be informed not all rooms here are created equal. We stayed for 4 nights. We were working remotely on this trip so the suite room was necessary. This hotel needs more work. I can tell they are trying to upgrade but there is some shotty work. A lot has been replaced already. New energy efficient thermostat. Fresh paint, some new furniture and surfaces. The idea is great and functional options. The sheets and bed were suitable and soft. Some of the towels were new and some were NOT. Some of the furniture was broken and worn with Stains. The sheets were soft but ours were stained. Ripped towels. Have to get own housekeeping things. The drapes were disgusting. They tried to change the hvac but its a joke the way they did it. The toilet seat slide and after they tightened it, still, must be stripped. The WORST part was the shower. It was very tight, the shower head was old and the curtain was so thin it attacked while you shower. There was NO room in the shower to clean without touching the wall or curtain ( ew) Water was everywhere afterwards. Just a very poor design. There was so much paint on doors (covering I'm sure) that they stick. It served its purpose and wasn't too gross so I say solid 3. The people are interesting but nice. For sure not luxury, maybe someday, but nice I guess. This was our room, I can't vouch for others. They have surely broken walls of an old hotel to make suites and that can be a challenge.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel
Responded Jul 11, 2022
Hi Kimkocuba, Candlewood Suites East Syracuse Carrier Circle, appreciates your feedback and stay. Our hotel provides a quality stay in a space that you can make your own. I saw your comments and was surprised by what you described. I'm sorry for the inconvenience during your stay. I understand your disappointment about these matters and assure you that these are isolated incidents. I sent your remarks to our local area managers and took action to prevent this from happening. I invite you to come on your next travel adventure. We know that you won't regret your decision. Regards, Oscar C. Case Manager IHG Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Allen F wrote a review Sep 2021
Southampton, New York, United States264 contributions69 helpful votes
One Bad Night after an excellent dozen The location and cleanliness and safety are all tops. Lots of local delicious restaurants. Dog friendly. This last stay was ruined by a non operating TV that despite a replacement remote, would not change from the initial screen, which glared into our otherwise excellent room, all night, repeatedly interrupting our sleep. It was too late to change rooms. We were quite upset that the last cleaning staff failed to note that the TV was on and that they should had the problem addressed before room was rented out! It obviously did not help us when reception told us that their engineer would fix the TV the next day, after we were long gone.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Check room more carefully than I did, before getting comfortable!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$98 - $126 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites syracuse hotel east syracuse, candlewood east syracuse, candlewood suites east syracuse, east syracuse candlewood suites
LOCATION
United StatesNew YorkFinger LakesDeWitt
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CANDLEWOOD SUITES EAST SYRACUSE - CARRIER CIRCLE, AN IHG HOTEL $85 ($̶1̶1̶5̶) - Prices & Reviews - DeWitt, NY

Frequently Asked Questions about Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel
What are some of the property amenities at Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel?
Some of the more popular amenities offered include free wifi, a fitness center, and free parking.
Which room amenities are available at Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel?
Guests can enjoy barbeque facilities, free instant coffee, and an outdoor dining area during their stay.
Is parking available at Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel?
Conveniently located restaurants include Joey's Classic Italian Dining, Pronto Joey's, and Ruby Tuesday.
Are there opportunities to exercise at Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel?
Many travelers enjoy visiting Clinton Exchange (4.2 miles).
Is Candlewood Suites East Syracuse - Carrier Circle, An IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.