We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 15 East Syracuse hotels

Candlewood Suites Syracuse

2.0 of 5 Hotel   |   6550 Baptist Way, East Syracuse, NY 13057
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Candlewood Suites Syracuse to your Saves list
Candlewood Suites Syracuse
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
63%
Ranked #11 of 15 Hotels in East Syracuse
A recent review
4 of 5 stars reviewed 2 weeks ago
KayDee1971 Albany, New York
Write a Review

55 reviews from our community

Traveler rating
    13
    20
    9
    10
    3
See reviews for
16
11
3
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Albany, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hidden off a side street. Nice and quiet and spacious. A/C didn't work well but other than that no complaints. Worked nice for a couple with 2 children. Laundry facilities are big and enough machines which is great on a long trip. Front desk clerk was very helpful.

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so happy to hear that you enjoyed your stay! Thank you for taking the time to write such a wonderful review. I'll be sure to pass your compliments on to my front desk team. I look forward to seeing you and your family on your next trip to Syracuse! More

Berkshire, New York
2 reviews
2 of 5 stars Reviewed 2 weeks ago

The customer service at the front desk, and with several other members of the staff, was outstanding. Based just on customer service alone I wouldn't hesitate to stay at this hotel again. Unfortunately, that was not enough to give this hotel a good rating. I got the overall feeling either this particular hotel, or this particular hotel chain just does... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Please accept my apologies for the inconveniences you experienced during your recent stay with us. I do appreciate you bringing your troubles to my attention. It's only with feedback from our guests that we can continue to improve. I'll use your comments as a learning tool with my team to overcome these issues. I'd love the opportunity to speak with... More

Essex, Vermont
Contributor
16 reviews 16 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoyed the free night on 10K points. Room had stove, fridge, microwave, sink, and kitchen utensils. It was clean and comfortable. Wifi worked well, though the password changed Saturday night. Window opened and had a thumbscrew stop for security. There was no screen, but the area was not buggy. This would have been ideal for us if there had... More

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for taking the time to write a review of our hotel. I'm so happy to hear that you found a good value here. Next time you're here, make sure to stop by our Candlewood Cupboard where you'll find lots of yummy breakfast options available for purchase. I appreciate your business and your loyalty to the IHG Brands and... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed this past weekend and Dave found us a room even though everywhere in the city was sold out. The room was pretty nice, basically your average comfortable room. But, the service was what made our stay so enjoyable. Dave was there all weekend with directions, suggestions, and just enjoyable small talk. He was always asking how things were... More

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so happy to hear that you enjoyed your weekend with us. I appreciate you taking the time to write a review to let everyone know about your experience. I'll be sure to pass your compliments on to Dave. We strive to provide exceptional service to all of our guests, and I'm glad you got nothing short of that. I... More

Syracuse, New York
1 review
1 of 5 stars Reviewed August 12, 2014

I booked a no smoking room several days in advance. Upon arrival i was informed at the desk that they had no more no smoking rooms but they were giving me a converted smoking room. I asked what that meant and just how long it had been since it was converted. I was advised that noone had smoked in the... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Please accept my apologies for what you experienced during your stay with us. We have just started converting some of our smoking rooms to non-smoking, and it seems they aren't quite ready to be sold as non-smoking rooms yet. I appreciate you taking the time to write a review to let us know that you did not enjoy your stay... More

Baltimore, Maryland
Top Contributor
68 reviews 68 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 12, 2014

If you are a cost-conscious business traveler, the Candlewood Suites in East Syracuse is a good choice. I found Marriott properties where at least $30 or more expensive in this area. This was my first stay at a Candlewood. It is more on the economical side than a Residence Inn but served its purpose. The room was OK cleanliness but... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Thank you for choosing the Candlewood Suites Syracuse and for taking the time to write a review! I'm happy to hear that you enjoyed your stay. My team and I look forward to seeing you again in the future. More

Milford, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 11, 2014

I am an IHG gold elite member and used some points to get a free night at the Candlewood as my wife and I traveled back from the Cape. Let me just say that I think you would be better off sleeping in your car then staying here. My grandfather was right when he said nothing is free in life.... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

Please accept my sincere apologies for the issues you experienced during your stay with us. I've addressed your concerns with my team and we're working hard to correct them. I really appreciate you taking the time to let us know where we're falling short. I'd love the opportunity to discuss your stay with you. Please feel free to reach out... More

new york
Top Contributor
60 reviews 60 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 21, 2014

If I'd known this hotel would be the way it was I would have just stayed at a cheaper hotel nearby for less $$. I've stayed other candlewood suites before and they were great. This was just overall disappointing for the price.

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so sorry to hear that your suite wasn't what you expected. We work hard to exceed the expectations of our guests and I'm sorry that we've fallen short. Thank you for taking the time to write a review and give us your feedback. More

Ottawa
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 25, 2014

We met in Syracuse as a family of 22 and had a bunch of rooms. They kept us all together and having the suites was really nice so we could visit. The beds were comfortable and the rooms were really clean. Having the kitchen facilities was also a bonus so we could pack our own snacks/beer etc. A Great stay!!

Was this review helpful? Yes 1
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so happy to hear that you and your family enjoyed your stay with us. Thank you so much for taking the time to write a review. I look forward to seeing you next time you travel to Syracuse. More

Canada
Top Contributor
50 reviews 50 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed June 22, 2014

We just arrived back from two nights at the hotel during a recent shopping trip to Syracuse. We felt the size of the suite small. We have stayed in other suite hotels where you actually have a separate bedroom. This is just a hotel room with a nook where the bed is. It is a queen size bed which we... More

Was this review helpful? Yes
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review

I'm so sorry to hear that you did not enjoy your experience here. It is only with feedback from our guests that we can continue to improve. I appreciate you taking the time to review our hotel. More

Owners: What's your side of the story?
If you own or manage Candlewood Suites Syracuse, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Candlewood Suites Syracuse? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites Syracuse

Address: 6550 Baptist Way, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Syracuse 2*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, IHG, Expedia, Booking.com, Orbitz, BookIt.com, Priceline, Tingo, Hotels.com, Otel, Agoda, Venere and HotelsClick so you can book your Candlewood Suites Syracuse reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Suites Syracuse Hotel East Syracuse
Candlewood Suites East Syracuse
Candlewood East Syracuse
East Syracuse Candlewood Suites

27 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (7)
Viewed
Family/play areas (1)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in East Syracuse with
any amenities