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All 15 East Syracuse hotels

Quality Inn

2.5 of 5 Hotel   |   6611 Old Collamer Road South, East Syracuse, NY 13057 (Formerly Fairfield Inn)
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Ranked #12 of 15 hotels in East Syracuse
A recent review
5 of 5 stars reviewed 2 days ago
Amanda F East Syracuse
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143 people have reviewed this hotel

Traveler rating
    21
    51
    37
    20
    14
See reviews for
44
37
12
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
California, Maryland
Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 26, 2013

We stayed for two nights over Christmas 2013. We made our original reservation for one night on expedia and then called later to add on a second night, which was done as a separate reservation. On our original request, we asked for 2 twin beds and requested a microwave and refrigerator, if available (which was listed on their website and... More

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Regan W, Director of Sales at Quality Inn, responded to this review

Thank you so much for taking the time to write a review! We are delighted that you enjoyed our breakfast and found our accommodations to your satisfaction! We apologize for the complications you experienced during your stay and appreciate your overall opinion of the hotel was not affected. Please know that I do not want to make any excuses for... More

Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 22, 2013 via mobile

The front desk agent, Brittany, was exceptionally warm friendly and welcoming. While the lobby was quite busy with guests and breakfast, she took the time to engage with us, as well as other guests- thank you Brittany ! The other female guest agent assisting with breakfast was excellent as well, though I did not get her name.

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Ron P, General Manager at Quality Inn, responded to this review

Thank You so much for taking the time out and writing a review about your stay. We here at the Quality Inn are happy that we could meet your expectations and go above and beyond... I't really makes me smile when I can come in and see great trip adviser about the Hotel and Staff it shows that we all... More

Putrajaya, Malaysia
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 22, 2013

I stayed in this hotel enroute of a road trip to NYC. Overall, the service is great. The front office receptionist was a friendly lady and she get me the room key in under 5 minutes. I was given room 142 which is on the ground floor. Breakfast was good.

Was this review helpful? Yes 2
Ron P, General Manager at Quality Inn, responded to this review

Thank you For taking the time out to Write a review on tripadvisor about my property the Quality Inn. I was so glad to here that your Experience here at the Hotel was a great one and we hope the next one will be even better. Please if you ever have any Concerns or Questions please Contact me anytime here... More

Kingston, Canada
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 29, 2013

Husband and I stayed here for 2 nights while doing some shopping in Syracuse. The location is a short drive to the mall. We checked in pretty late at night. The first room (main floor) we were given smelled very heavily of cigarette smoke (there was an ash tray on the desk) so we asked for a different room. I... More

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Ron P, General Manager at Quality Inn, responded to this review

Hello and Thank You for taking the time out and writing about the Hotel. I was so sorry to here that the first room you were assigned wasn't up to you expectation,but I am glad that the rest of your stay went well, we do hope that you choose us again in the near future so we here at the... More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 13, 2013

We only stayed one night at this hotel but can<t complain about one thing. It is a older hotel but yet very clean and quiet even if it was fully booked. We taught we might hear the planes from the airport but not at all.My only small issue is the pillows that are square instead of rectangular so they are... More

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Ron P, General Manager at Quality Inn, responded to this review

Thank You for choosing us we hope to see you again soon... Ronald Pollack General Manager of the Quality Inn More

Syracuse, New York
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 9, 2013

As an older graduate level student at Syracuse University, sometimes family come to visit and I need a place for them to stay. The Quality Inn fills the bill- it is convenient and close to the highway for my family traveling from Vermont. It is has coffee/hot chocolate/tea they can get on arrival and a nice breakfast in the morning.... More

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Ron P, General Manager at Quality Inn, responded to this review

Thank you for the great feedback we hope you choose us again More

Toronto, Canada
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 23, 2013

Used a hotel coupon, got a third floor 2-bed, 1 sofa, large room, very clean, comfortable. Reception staff kind enough to let us use the outdoor pool (swim gate previously locked due to low temps, below comfortable swimming weather). Quiet, had a good nite sleep. Surrounded by restaurants. A very good deal, given the price. Breakfast more than expected (waffles,... More

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Ron P, General Manager at Quality Inn, responded to this review

My name is Ronald Pollack and I'm the new Operations Manager at this property. To get thing started I would like to say thank you for taking the time out to write something about the hotel and your stay as well. We here at the Quality look forward to seeing you again soon ok. Thank You and have a great... More

Philadelphia, Pennsylvania
Top Contributor
90 reviews 90 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 19, 2013

I stayed here three nights and it was fine. The rate was the cheapest in the area. The place was clean and it is very close to the highway. The room was small but it was OK since I only needed a place to sleep. They also have a basic free breakfast buffet in the morning. There was a Red... More

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Ron P, Manager at Quality Inn, responded to this review

Hi my name is Ron Pollack and I'm the new Property Manager here at the Quality Inn and I will like to say thank you for taking the time to write something about your stay and about the hotel. We here at the Hotel look forward to seeing you again. Thank You and have a great day.. More

toronto
Contributor
19 reviews 19 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 5, 2013

We stayed in a room on the third floor, with two double beds and a pull-put couch. Beds were small, hotel tired looking and not very clean. Would choose it again for a brief stay, especially since we used a coupon putting the rate under sixty dollar per night, but wouldn't pay much more. Would give it 2 1/2 stars,... More

Was this review helpful? Yes
Ron P, General Manager at Quality Inn, responded to this review

Thank You for choosing us we hope to see you again soon... Ronald Pollack General Manager of the Quality Inn More

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Additional Information about Quality Inn

Also Known As:
Quality Hotel East Syracuse
Quality Hotel
Quality Inn East Syracuse
East Syracuse Quality Inn
Address: 6611 Old Collamer Road South, East Syracuse, NY 13057 (Formerly Fairfield Inn)
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 15 hotels in East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Official Description (provided by the hotel):
Welcome to the Quality Inn-East Syracuse, located directly off I-90, the New York State Thruway, at exit 35. We are minutes from local businesses as well great shopping and entertainment at DestiNY USA. Syracuse is also the home of the Carrier Dome, the Syracuse Orange, The Great New York State Fair, and a short drive to Turning Stone Casino, and Waterloo Premium Outlet Mall. ... more   less 
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