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All 15 East Syracuse hotels

Quality Inn

2.5 of 5 Hotel   |   6611 Old Collamer Road South, East Syracuse, NY 13057 (Formerly Fairfield Inn)
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Ranked #12 of 15 Hotels in East Syracuse
A recent review
5 of 5 stars reviewed 2 weeks ago
Chowder29 Erie, Pennsylvania
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167 reviews from our community

Traveler rating
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    55
    42
    26
    20
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51
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26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Canaan, Maine, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I stayed at this Hotel for a long time, they keep going down hill, the rooms have no upkeep, the bathtub is missing the soap holder, Sheets on the bed are torn and stained. Over the last few weeks of staying there I went into the room, got ready for bed, laid down in the bed and smelled Bengay on... More 

Was this review helpful? Yes
Ron P, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

I am disappointed this is a Choice hotel since I book through them knowing the hotel will be high quality....except for this one. Overwhelming stench, dirty towels and sink. The Filthy refrigerator looked like it got dragged down the street behind a car. We lasted 5 minutes and checked back out.

Was this review helpful? Yes
Ron P, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Erie, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stopped here for the night on our way to visit family. Clean room, comfy bed and friendly staff. Good selection of breakfast items, too! My husband forgot his phone charger in the room. I called from the interstate. It was promptly found and put at the front desk for our retrevial on our way back.

Was this review helpful? Yes
Ron P, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Ronald Pollack... More 

Ottawa, Ontario Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel last weekend and it was the dirtiest I have ever seen. First room they gave us, the sheets were dirty and the comforter had crusty white stains. We requested another room, there was no apology from the desk clerk. Second room, bathtub filthy with short hairs, sink needed to be washed before we used it.... More 

Was this review helpful? Yes
Ron P, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Mechanicsburg, Pennsylvania
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2014

I have stayed several times at the Quality Inn. It is very convenient for business or pleasure. I like the ability to walk directly into your room. The rates are great. Vicki ALWAYS remembers my name and says hello. The staff obviously likes their job and it shows.

Was this review helpful? Yes
Ron P, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Ronald Pollack... More 

Rochester,NY
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 9, 2014

My sister had surgery to remove her breast cancer.We were coming from out of town. So we needed a hotel that was pet friendly since this was near the hospital . Problem was check in wasn't till 4pm and we had to be at the hospital by 8am. We had called the hotel prior to tell them our situation .... More 

Was this review helpful? Yes
Ron P, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Ronald Pollack... More 

Meriden, Connecticut
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed November 4, 2014

Stayed at the Qua;ity Inn in East Syracuse, NY from 11/1/14 to 11/3/14. The room had a coffee maker but no pot. Told front desk but still no pot. The bed are comfortable but pillows had a musty smell. Before I would take a shower, I went to a grocery store near by and purchased a spray cleaner with Clorox.... More 

Was this review helpful? Yes
Ron P, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Chincoteague Island VA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 31, 2014

The front desk clerk was extremely helpful and friendly, but the property is worn. Our mattress was stained, the wall paper was peeling where the wall meets the ceiling, and the electrical outlet was rusted. Overall, one of the most shabby rooms I've stayed in.

Was this review helpful? Yes 1
Ron P, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Ronald Pollack... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed October 18, 2014

Rooms small but clean. Bathrooms very small and new grout work needs to be done. Needs updated TV. Breakfast bar OK BUT not enough room for a bus load of people. Plus when I called to see what time the breakfast bar open I was told 7:00 am in an half awake voice at front desk. When we arrived at... More 

Was this review helpful? Yes
Ron P, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

1 review
1 of 5 stars Reviewed October 1, 2014

This building needs to be condemned, and the health inspector needs to be called! The ENTIRE place is a BIO-Hazard!. The night desk clerk was to into himself and to his supper to give a care about anything I was complaining about or that their were definite signs of bugs in the room. DO NOT STAY HERE.

Was this review helpful? Yes
Ron P, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

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Additional Information about Quality Inn

Address: 6611 Old Collamer Road South, East Syracuse, NY 13057 (Formerly Fairfield Inn)
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 134
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Also Known As:
Quality Hotel East Syracuse
Quality Inn East Syracuse
East Syracuse Quality Inn

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