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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)

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5908 Widewaters Parkway, East Syracuse, NY 13057
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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)
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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)
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198 Reviews from our TripAdvisor Community

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Traveler rating
    126
    49
    16
    4
    3
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113
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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  • Mar-May only
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Barrie, Canada
Level Contributor
120 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This relatively new hotel is modern and efficient. Staff are excellent. Room was very clean, quiet and comfortable. We stayed one night just passing through. Nice breakfast room. No restaurant and nearby options very limited . Great for one night- not a destination hotel.

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear moncoer, Thank you very much for staying with us during your time in Syracuse; I'm so glad you found us to be clean, quiet and comfortable! We have a great team here and I will be sure to share this review with them, it really keeps us motivated to know we exceeded your expectations. I'm just sorry you didn't... More 

New York, NY
Level Contributor
99 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Large comfortable rooms, clean bathroom, everything is up-to-date, good service, small, but adequate breakfast. Very typical and predictable, but for a hotel in this price range, this is exactly what one needs. Will definitely return if needed.

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Strongwinder, Thank you very much the awesome review, our whole team really appreciates it! We are definitely blessed with such large rooms and the housekeeping staff does a terrific job keeping them sparkling clean and fresh. I hope you got to try out the pancake machine at breakfast, the kids always love them! I really do appreciate your kind... More 

Nashville, Tennessee
Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 12, 2015

Nicely appointed rooms. The beds were very comfortable. The staff were very helpful and courteous. It has an indoor pool. Easy freeway access, food and shopping nearby. The wifi wasn't the fastest, but there is a wired internet option.

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Schussener, You are very nice to give us a "Very Nice" so thank you! I'm so glad you found us to be clean, friendly, helpful and easily accessible, we are very lucky to be in such a great location with such great shopping and restaurant choices nearby. Our whole team is very happy to make your stay exceptional and... More 

Canton, Ohio
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 8, 2015

We found this great hotel just by chance on 5/21/15. Everything about this hotel was a pleasant surprise. The gentleman who checked us in, the lovely lady at breakfast ( Jeanne, I think ), the room, the food, the price. Should we ever find ourselves back in the area we would definitely stay there again. The only drawback is there... More 

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Jim L, We, too, are very glad you found our gem of a hotel and thank you very much for staying with us! Our convenience to the NYS Thruway and RT.690 makes us a great choice when in the Syracuse area; couple that with a super clean room, very friendly staff and yummy breakfast and you have it all.... More 

Piscataway, New Jersey
Level Contributor
142 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed June 8, 2015

I had to come into town for family and after some quick research settled on this location. I am very happy with the experience and would highly recommend. The rooms were scrupulously clean, and the front desk staff efficient. Honorable mention must go to the breakfast though – great selection attended by the sweetest lady. It is clear that a... More 

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear MaryMcG_11, Isn't it awesome to find a hotel that exceeds your expectations?? Thank you so much for choosing us for your recent stay in Syracuse and for this very nice review! You are correct that a lot of attention and care goes into the details here, our whole team is second to none and it is our pleasure to... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 29, 2015

When I went on a search and checked reviews for a decent, but not overly priced hotel near Syracuse I luckily came across this one. I am actually sitting here in the breakfast area (full breakfast, lots of choices, fresh, and everything so clean.) Really nice breakfast hostess too. I couldn't have made a better choice. I will say it... More 

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Christina T, You just made my day!! Thank you very much for the very nice review and a "big 10"; it is our pleasure to make your stay the very nicest, cleanest, most comfortable and welcoming that it can be. The whole team works diligently and it is so nice to know it pays off, I will be sure... More 

Fairfax, Virginia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 15, 2015

Adequately clean, which is top priority. First impression though was the carpet and walls were tired and not well maintained. Additional lighting beyond two, single bulb lamps would greatly improve the comfort and satisfaction. However, poor lighting was likely by design as it decreases the visibility to rooms flaws. Photos on website are misleading as they suggest a bright and... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear ValJ1996, Thank you very much for taking the time to share your comments online. We always strive to provide world class accommodations and outstanding guest experiences and it is nice to note that the type of service received from the breakfast lounge was well to your liking. However, we apologize your stay was not as comfortable as it could... More 

Smithtown, New York
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 9, 2015 via mobile

My family of 4 needed a place to rest our heads for the night during college visits in upstate New York. The college towns we were visiting were very small towns with few lodging options. We decided to stay in Syracuse because there were more options (and at least some well-known names). This hotel was perfect for us - VERY... More 

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Ellen F. I'm guessing your son had the pancakes at breakfast, haha! Everyone loves them and they are such fun to make, too. Thank you so much for writing such a nice review regarding your stay; the whole staff really appreciates your comments and I will be sure to post them for all to see. It is our pleasure... More 

Albany, New York
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 17, 2015

I have stayed at this hotel many times and it has always been very clean with a nice breakfast in the mornings. My staff also stays there from time to time and have always been happy. Hotel staff is always very helpful and friendly!

Was this review helpful? Yes 3
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear jason k, Thank you very much, you just made my day with this awesome review! What a pleasure for us to be your hotel of choice in Syracuse and thank you for referring your staff to us, also. Clean and friendly with a great breakfast is what we are all about and the convenient location is definitely a bonus.... More 

Ottawa
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 28, 2015

The Holiday Inn Express in Dewitt is my go to hotel any time I visit Syracuse. It is always immaculately clean with friendly staff willing to help. I especially like how close it is to great restaurants in East Syracuse as well as the I81 to get to the Waterloo Outlets or Destiny USA. The only problem I've ever had... More 

Was this review helpful? Yes 2
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear MacJemm, Thank you so much for the awesome review and choosing us as your "go to" when in Syracuse! I know there are many hotels to choose from and it is our great pleasure to have you as our guest, along with your friends. You definitely have to love our location for shopping, as well as being surrounded by... More 

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