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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)

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5908 Widewaters Parkway, East Syracuse, NY 13057
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)
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204 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
  • All months
    (204)
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    (47)
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Upstate NY
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Clean property inside and out. Convenient location. Large rooms with comfortable furniture and bedding. 2 fast, spotless elevators. Plenty of hot water (good shampoo/conditioner,etc). Friendly and attentive staff. Hot breakfast with everything from fruit and juices to bacon and pancakes...with staff constantly re-stocking the items right up until breakfast closing at 10am. Positive experience, would stay again if we go... More 

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Sparklerblue, You just made my day, thank you! What a very nice review, we all appreciate your feedback and it is great for the team to know they have succeeded in making your stay a memorable one. From our cleaning, maintenance, front desk and breakfast staff to the supervisors we thank you and it is our pleasure to host... More 

Bridgewater, New Jersey
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Spent one night on the way to visit college. Very well maintained hotel. Free coffee and cookies in the lobby. After check-in, manager called to make sure everything was good. Room is good size and clean. Breakfast is good and clean restaurant. Holiday inn is always my first choice.

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Lovetravel_987, How nice to hear that you are never disappointed, thank you very much! Our entire team takes great pleasure in making your stay the very best it can be and it is very nice of you to take the time to put it in writing. I know there are lots of hotel choices in Syracuse and we really... More 

Pittsburgh, Pennsylvania
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This Holiday Inn Express was clean and the staff was friendly. The street it is located on runs parallel to Erie Blvd so it is a short drive to all sorts of restaurants and shopping. The room I had was on the top floor and was very quiet. The breakfast room was spacious and they had a pancake machine which... More 

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear aealex, Thank you very much for taking time to review your time with us, I'm so glad you had a great stay! Our location and close proximity to shopping and restaurants, as well as the interstates, makes us an "off the beaten path, but very convenient" choice while in the Syracuse area. The housekeeping, front desk, breakfast and maintenance... More 

Level Contributor
55 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As clean as a whistle, friendly staff, great breakfast, overall a very pleasant experience. We stayed only one night, we did not use pool or fitness center, but I would expect them to be good/clean too. Definitely would recommend this hotel!

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Ru66, What a nice review, thank you so much! That is exactly what westrive to be- clean, friendly, welcoming and to give you outstanding service and a yummy breakfast before you "hit the road". It is our pleasure to exceed your expectations and the whole team looks forward to hosting you again soon! Thank you again, Sincerely, Kathy Shue,... More 

East Hartford, Connecticut
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for just one night prior getting to Niagara Falls since we were driving from CT with kids. The hotel is remodeled. Everything is sparkly clean.Kids and husband had a great time at the pool. Breakfast was super, the older lady that sets breakfast in the morning is super nice and efficient. There are popular stores... More 

Was this review helpful? Yes 1
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear BarbaritaV, Wow, thank you for such a fantastic review! It sounds like you and your family had a blast on your trip and I'm so happy we exceeded your expectations while you were here; we have a great team in place and they all do a great job to keep us clean, friendly and welcoming and to keep you... More 

Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very clean hotel room, enough room for the four of us. Breakfast was great with lots of selection including eggs, sausage, bagels, cereal etc.. Staff was very friendly, especially the lady at the breakfast counter, always keeping an eye out if you needed help with anything.. Limited options to eat out at, and nothing around that is walking distance.. Overall... More 

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear sjh4255, Thank you very much for such a nice review, we really appreciate it and are glad you made us your "family getaway" choice! It certainly helps to have a full complimentary breakfast when traveling with family and I'll be sure to share this with the staff, they do a great job and will be happy to see that... More 

Barrie, Canada
Level Contributor
126 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed July 16, 2015

This relatively new hotel is modern and efficient. Staff are excellent. Room was very clean, quiet and comfortable. We stayed one night just passing through. Nice breakfast room. No restaurant and nearby options very limited . Great for one night- not a destination hotel.

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear moncoer, Thank you very much for staying with us during your time in Syracuse; I'm so glad you found us to be clean, quiet and comfortable! We have a great team here and I will be sure to share this review with them, it really keeps us motivated to know we exceeded your expectations. I'm just sorry you didn't... More 

New York, NY
Level Contributor
105 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed July 3, 2015

Large comfortable rooms, clean bathroom, everything is up-to-date, good service, small, but adequate breakfast. Very typical and predictable, but for a hotel in this price range, this is exactly what one needs. Will definitely return if needed.

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Strongwinder, Thank you very much the awesome review, our whole team really appreciates it! We are definitely blessed with such large rooms and the housekeeping staff does a terrific job keeping them sparkling clean and fresh. I hope you got to try out the pancake machine at breakfast, the kids always love them! I really do appreciate your kind... More 

Nashville, Tennessee
Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed June 12, 2015

Nicely appointed rooms. The beds were very comfortable. The staff were very helpful and courteous. It has an indoor pool. Easy freeway access, food and shopping nearby. The wifi wasn't the fastest, but there is a wired internet option.

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Schussener, You are very nice to give us a "Very Nice" so thank you! I'm so glad you found us to be clean, friendly, helpful and easily accessible, we are very lucky to be in such a great location with such great shopping and restaurant choices nearby. Our whole team is very happy to make your stay exceptional and... More 

Canton, Ohio
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 8, 2015

We found this great hotel just by chance on 5/21/15. Everything about this hotel was a pleasant surprise. The gentleman who checked us in, the lovely lady at breakfast ( Jeanne, I think ), the room, the food, the price. Should we ever find ourselves back in the area we would definitely stay there again. The only drawback is there... More 

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Jim L, We, too, are very glad you found our gem of a hotel and thank you very much for staying with us! Our convenience to the NYS Thruway and RT.690 makes us a great choice when in the Syracuse area; couple that with a super clean room, very friendly staff and yummy breakfast and you have it all.... More 

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