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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)

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5908 Widewaters Parkway, East Syracuse, NY 13057
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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)
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214 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 2 weeks ago

nice clean room,good heat,plenty of local places too eat. the free breakfast was great large selection to choose from. pool area was nice n clean and well taken care of,plenty of parking. staff was friendly and also offered any bathroom items you may have needed. we forgot out tooth brushes the staff gave us free ones

Helpful?
Thank steve k
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear steve k, Thank you very much for staying with us and taking time to review your stay, what a pleasure it is for our whole team to know that you had a great stay! Our housekeeping staff does a fantastic job keeping us sparkling clean and Joe, the maintenance engineer love to keep the pool nice and clean for... More 

Milford Square
Level Contributor
88 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed December 19, 2015

I use this brand hotel many times on my business trips and I must say that this particular hotel had the friendliest staff from the front desk, to the maintenance personnel, to the breakfast bar. I would stay here again without hesitation.

Helpful?
1 Thank Rinchen-Mitch
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Rinchen-Mitch, Thank you very much for your very nice review, our team really appreciates you taking the time to review your stay. I have to agree, we have the friendliest staff around, and we all take great pleasure in making sure you have a comfortable, convenient and restful stay. Safe travels until we see you again, Sincerely, Kathy Shue,... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed November 1, 2015

The staff: on the phone, at the front desk, maintenance, house cleaning etc. were excellent. For a Holiday Inn "Express" I expected. Not so new, not so clean, and cereal for breakfast. I got a brand new looking building, room, furniture, lines, tv, microwave, coffee maker, hair dryer, iron, refrigerator, sink with faucet, cups, ice bucket,.....Inside swimming pool clean clean,... More 

Helpful?
Thank teresat407
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear teresat407, Wow to you, too!! Thank you so much for such an awesome review, you really made our day! We are absolutely thrilled to know we exceeded your expectations, we have a great team here and do our best to make sure we make your stay as clean, friendly, welcoming and comfortable as we possibly can. I will be... More 

Vienna, Virginia
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 3, 2015

This was one of several hotels we stayed at during a recent northern NY state tour. It was clean, comfy and breakfast was typical for the brand. Our stay was pleasant and uneventful. Customer service was fine. Would stay again.

Helpful?
Thank Roger2101
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Roger2101, Thank you very much for choosing us for your recent stay in Syracuse and for taking the time to review the hotel. The whole team is very happy to hear that you found us to be clean, comfy and pleasant. We will look forward to hosting you again, safe travels until then! Sincerely, Kathy Shue, GM More 

Galveston, Texas
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed September 30, 2015

Friendly staff and courteous to guests. rooms are clean and well maintained. the beds are good the pillows are great and i have rods in my back to thats saying something. small pool is available the work out room consists on 3 cardio machines bike and treadmill they offer an off site gym for a small fee. standard breakfast is... More 

Helpful?
Thank BryanHouse
Kathy S, Front Office Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear BryanHouse, Thank you very much for the great review, the whole team really appreciates it! You really touched on exactly what we want to be for our guests- friendly, clean, welcoming and always helpful. It sounds like you are a regular traveler so you know what makes a "great stay" and I am very glad that we exceeded your... More 

Long Island, NY
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed September 27, 2015

The best word I can say to describe the hotel is solid. Room plenty big, bath towels larger than at most hotels and breakfast was satisfactory. The hotel is about ten to fifteen minutes from Syracuse University. Only issue is there should be better signage to enter/exit the lot, particularly at night time when the roads on and off the... More 

Helpful?
Thank idanaLongIsland_NY
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear idana, Thank you very much for reviewing your stay with us, we really appreciate your feedback. Our close proximity to SU, as well as great shopping and restaurants, makes us a solid choice when in the Syracuse area. The large, comfortable rooms and hot breakfast really seal the deal and we will look forward to hosting you again soon... More 

Tyendinaga Mohawk Territory, ON
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed September 21, 2015

Room was spacious and clean, and bed was super comfortable. Breakfast was not as good as other HIEs I have stayed at, and found a mouldy bagel. I would stay here again, but go somewhere else for breakfast. Hotel is about 10 minutes to Destiny USA shopping mall.

Helpful?
Thank ALGM
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear ALGM, Thank you very much for staying with us and taking the time to review your stay; our whole team really appreciates your input and we always try to improve using the information. I'm so glad you found the beds and rooms to be comfortable and clean, the housekeeping staff really does a great job for us! This location... More 

Ocean Shores, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 20, 2015 via mobile

Had a truly wonderful time at holiday inn express for a friends wedding. Clean and we kept rooms and indoor pools are always a plus! The staff was amazingly caring and pleasant, especially front desk attendants like pattie. Thanks for everything!

Helpful?
Thank iamtimhan
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear iamtimhan, Thank you so much for the great 5-star review; what a pleasure to know that you had a truly wonderful time while staying with us! We really do have a super team and I will be sure to share this with them; it's always awesome to know that their hard work has paid off and they will really... More 

Stamford, Connecticut
1 review
5 of 5 stars Reviewed September 8, 2015

I spent 2 nights with my grandchildren and I was very satisfied with this hotel. I had a suite which had all that I was looking for. The room was spacious, beds were comfortable and most of all a very clean unit. Suite came with a microwave, sink and a small refrigerator. The location was great, close to the malls,... More 

Helpful?
Thank OMG30
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear OMG30, Thank you so much for this very nice review, we really appreciate it! So nice to spread out with the grand kids in a suite and really be able to relax and enjoy them. The housekeeping staff does an excellent job of keeping things sparkly clean and I will be sure to post this for them to read.... More 

1 review
4 of 5 stars Reviewed September 7, 2015 via mobile

I just came back Toronto from syracuse to meet family members. Hotel is pretty new. Very clean. Free WiFi. Good continental breakfast. We checked in earlier, so we enjoyed the swimming pool. I am happy that I made the good choice Aidong

Helpful?
Thank raymerville
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Aidong, Thank you so much for taking time to review your stay with us, it means a lot to the staff to know their hard work has paid off. We really treasure our Canadian guests and are so happy you had a great time while at the hotel. I hope we will get to host you again when in... More 

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