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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)

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5908 Widewaters Parkway, East Syracuse, NY 13057
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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)
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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)
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192 reviews from our community

Traveler rating
    122
    47
    16
    4
    3
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110
18
11
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Fairfax, Virginia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 15, 2015

Adequately clean, which is top priority. First impression though was the carpet and walls were tired and not well maintained. Additional lighting beyond two, single bulb lamps would greatly improve the comfort and satisfaction. However, poor lighting was likely by design as it decreases the visibility to rooms flaws. Photos on website are misleading as they suggest a bright and... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear ValJ1996, Thank you very much for taking the time to share your comments online. We always strive to provide world class accommodations and outstanding guest experiences and it is nice to note that the type of service received from the breakfast lounge was well to your liking. However, we apologize your stay was not as comfortable as it could... More 

Smithtown, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 9, 2015 via mobile

My family of 4 needed a place to rest our heads for the night during college visits in upstate New York. The college towns we were visiting were very small towns with few lodging options. We decided to stay in Syracuse because there were more options (and at least some well-known names). This hotel was perfect for us - VERY... More 

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Ellen F. I'm guessing your son had the pancakes at breakfast, haha! Everyone loves them and they are such fun to make, too. Thank you so much for writing such a nice review regarding your stay; the whole staff really appreciates your comments and I will be sure to post them for all to see. It is our pleasure... More 

Albany, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 17, 2015

I have stayed at this hotel many times and it has always been very clean with a nice breakfast in the mornings. My staff also stays there from time to time and have always been happy. Hotel staff is always very helpful and friendly!

Was this review helpful? Yes 3
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear jason k, Thank you very much, you just made my day with this awesome review! What a pleasure for us to be your hotel of choice in Syracuse and thank you for referring your staff to us, also. Clean and friendly with a great breakfast is what we are all about and the convenient location is definitely a bonus.... More 

Ottawa
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 28, 2015

The Holiday Inn Express in Dewitt is my go to hotel any time I visit Syracuse. It is always immaculately clean with friendly staff willing to help. I especially like how close it is to great restaurants in East Syracuse as well as the I81 to get to the Waterloo Outlets or Destiny USA. The only problem I've ever had... More 

Was this review helpful? Yes 2
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear MacJemm, Thank you so much for the awesome review and choosing us as your "go to" when in Syracuse! I know there are many hotels to choose from and it is our great pleasure to have you as our guest, along with your friends. You definitely have to love our location for shopping, as well as being surrounded by... More 

Ann Arbor, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 27, 2015

Friendly and helpful staff. Stayed in a suite. Nice size room with very comfortable beds. Enjoyed the free breakfast. It had a nice variety that include healthy choices. Loved the pancake machine. Exercise room was a little small with only three machines.

Was this review helpful? Yes 1
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear JohnK, Thank you very much for the very nice review, you really inspire our whole team to make your stay as wonderful as possible! It is our pleasure to have you as our guest and it's good to know you felt welcomed and were comfortable, the suites certainly allow you to spread out and relax. The pancake machine is... More 

Vernon, New Jersey
Top Contributor
113 reviews 113 reviews
28 hotel reviews
102 helpful votes 102 helpful votes
2 of 5 stars Reviewed January 21, 2015

My check in experience was friendly, efficient and I would consider it excellent. I even received a courtesy phone call about 30 minutes later making sure everything in the room was okay. That was excellent service. The room furnishings were very nice, the Wi-Fi connection was excellent and everything was going fine. My first issue was it seemed to be... More 

Was this review helpful? Yes 1
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear TTMLL2215, Thank you very much for taking time to review your stay, we appreciate your comments and I am very glad that you found the service and cleanliness to be excellent. I am very sorry that your breakfast experience did not exceed your expectations, our breakfast is typically extremely well-staffed and kept fresh and full at all times, but... More 

Saint Paul, Minnesota
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 2, 2015

This was a great place to stay while in Syracuse. It was a quiet hotel with great breakfast and rooms. The staff was very friendly and helpful. The location was great. Close to interstate and lots of shopping and restaurants near by.

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear trvlbdee, What a very nice review, thank you very much! You wrote exactly what we strive to be- friendly, welcoming, clean and relaxing for you. Our great location and the many choices on our complimentary hot breakfast are the icing on the cake. It's so nice to know you enjoyed your stay, thank you again and I hope we'll... More 

Syracuse, New York
Top Contributor
228 reviews 228 reviews
33 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed December 31, 2014

This hotel is new and is everything that you need. It is very close to restaurants, shopping and Lemoyne College. The staff was very courteous. I can't think of anything else to say. 200 characters is more than you think.

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Jill3399, Thank you very much for reviewing your stay with us; our whole team appreciates your feedback! Recognizing our courteous staff is very nice and really keeps us motivated to deliver a great experience for our guests. Our great location and hot breakfast, as well as super clean rooms makes us a great choice when in Syracuse and we... More 

Cardiff, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 18, 2014

As this is close to my Mom's house we stay here for convenience sake and proximity and generally have the same experience every time. Beds adequate but not great , bathroom clean with shallow bath, breakfast run of the mill but all in all it delivers what it says it delivers. Staff can either be helpful or not--depending on who... More 

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear thejourney2014, Thank you very much for taking time to review your stay with us; we are glad that you find our location convenient and our rooms spacious and clean. Since my son lived in London for 3 years I understand that our bathtubs are "shallow" compared to British tubs and I hope you were able to use it without... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2014

I had to stay here a few extra day's, and the staff was extremely helpful. Clean rooms the breakfast was great and the woman who works setting up breakfast didn't miss a beat. The front desk and management was also top notch. I enjoyed my stay and would refer my friends to stay here.

Was this review helpful? Yes 1
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear pyrorockdriver, Thank you very much for the awesome review, it was our pleasure to have you stay with us! The housekeeping team works hard to keep our rooms sparkling clean and your nice words really motivate them to do a great job and the breakfast staff is, indeed, doing a super job to make sure you have a hot,... More 

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