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All 15 East Syracuse hotels

Holiday Inn Express Hotel & Suites Dewitt (Syracuse)

2.5 of 5 Hotel   |   5908 Widewaters Parkway, East Syracuse, NY 13057
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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)
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Ranked #3 of 15 Hotels in East Syracuse
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
pyrorockdriver
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184 reviews from our community

Traveler rating
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    15
    3
    3
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107
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34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 1 week ago

I had to stay here a few extra day's, and the staff was extremely helpful. Clean rooms the breakfast was great and the woman who works setting up breakfast didn't miss a beat. The front desk and management was also top notch. I enjoyed my stay and would refer my friends to stay here.

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear pyrorockdriver, Thank you very much for the awesome review, it was our pleasure to have you stay with us! The housekeeping team works hard to keep our rooms sparkling clean and your nice words really motivate them to do a great job and the breakfast staff is, indeed, doing a super job to make sure you have a hot,... More

Plano, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 14, 2014

This hotel is located close to Lemoyne College, Syracuse University, as well close to the Fayetteville Manlius area. It is right off Erie Blvd which has many restaurants to choose from. The rooms were clean and they have a free expanded continental breakfast each morning. Our bathroom (room 210) while clean, needed to have the caulking around the tub replaced... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear 1Disneylovingmom, Thank you for taking the time to express your thoughts and concerns. We are glad you liked the convenient location of our hotel. We're sorry for the experience you had with your bathroom and also the outside noise which affected your stay negatively. We take our guest comments very seriously and always strive to provide comfortable and friendly... More

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 15, 2014 via mobile

we stayed one night while on our trip to visit colleges in the area. It is not far from Syracuse University. It was very clean. The beds were comfortable. There was even a selection of pillows to choose from, soft or firm, that was a nice touch. There was plenty of hot water, and the breakfast buffet was well stocked.... More

Was this review helpful? Yes 2
Albany
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 28, 2014

We decided to stay here because they had a great deal on my rewards night. So instead of getting up super early to drive two hours we left the night before and wanted to get a good nights sleep for our busy day at Le Moyne College. Rooms were recently remodeled..very clean. They have a breakfast in the a. m.... More

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear RoadtripAlbany, Thank you for taking time to review your recent stay and thank you for choosing us! Definitely a good idea to stay the night instead of the long drive and I am very happy that you rested well and had a great breakfast. The housekeeping staff does an awesome job keeping the rooms in tiptop shape and super... More

Watertown, Massachusetts
Contributor
20 reviews 20 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 23, 2014

We stayed at this HIE the night before a triathlon in Syracuse (IM Syracuse 70.3). We needed something simple, clean and close by and this was a perfect choice. The service was professional and helpful. They even set up some of the continental breakfast in the middle of the night (it usual opens at 7am) for those of us headed... More

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Laurad262, Thank you very much for your review, we really value your opinion and feedback on your recent stay. We were more than happy to provide some breakfast items early for the athletes competing, our team works diligently to always provide outstanding guest service and it's always our pleasure! I agree that our convenient location and clean, comfortable rooms... More

Somerset, New Jersey
Contributor
20 reviews 20 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 20, 2014

Stayed here for a AAU basketball tournament. Hotel location is fine, close to 690 and get right into downtown Syracuse. Breakfast was good and staff attendants were pleasant and immediatley replenished anything that ran out. Room was clean and comfortable, housekeeping was efficient and managed to get in and out without me realizing since I had to do work in... More

Was this review helpful? Yes
Kathy S, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Dear Orsini_24, Thank you very much for taking the time to review your stay and also for staying with us. Our convenient location really does make us a great choice for just about anywhere you need to go in Syracuse and I really appreciate you mentioning the awesome staff! They really are such a great team! So glad you have... More

Orlando, Florida
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed May 26, 2014

This is a newer facility, with clean rooms. The location has many restaurants nearby and it is not too far from SUNY Syracuse. Breakfast is free, but you have to show up early or they run out. Overall a typical holiday inn express.

Was this review helpful? Yes
Kelly M, Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Thank you for your review. We are happy to hear that you were pleased with our hotel besides breakfast. Please feel free to contact me directly about the breakfast food so that I can explain what was going on that weekend. I apologize if there was not enough variety that day. We hope that you will stay with us the... More

Elmira, NY
Contributor
14 reviews 14 reviews
12 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed May 25, 2014

Stayed at this hotel while our grandson was in the Golisano Children's Hospital undergoing medical tests. The staff was very friendly, the accommodations were very clean and comfortable, and the included breakfast had good choices for both hot and cold breakfast items. The staff member at breakfast was very helpful and went out of her way to make sure we... More

Was this review helpful? Yes
Kelly M, Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Thank you very much for your five star review MernieNY!! We are sorry to hear about the circumstances that brought you to Syracuse but are very happy that you had a nice stay with us. We try to make every one of our guests feel at home when they stay with us and we really appreciate your feedback. We hope... More

Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 19, 2014

We stayed over for one night while on a family shopping trip to Syracuse. In most respects this hotel was typical of the Holiday Inn Express chain in my experience: good location close to major highways; Macy's, Sears and some restaurants nearby; pleasant but not outstanding for its price point. The room was quiet, beds were very comfortable and clean,... More

Was this review helpful? Yes 1
Kelly M, Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Thank you for your review. We are happy to hear that you were pleased with most of your stay with us and I apologize that your breakfast experience was not as favorable. I will look into getting a better selection of fruit and the other issues that you mentioned. We appreciate your review and hope that you will stay with... More

Greenwich, Connecticut
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 5, 2014

We stayed at the Holiday Inn Express Dewitt over the weekend while visiting Syracuse University. I was pleasantly surprised by this hotel. It was clean and quiet and we got a good night sleep. We were welcomed upon arrival and checked in immediately. We got our room on the 4th floor which was very nice. The room had two queen... More

Was this review helpful? Yes 2
Kelly M, Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review

Thank you for your four star review! We are so happy to hear that you enjoyed your stay with us and that you would consider staying with us again in the future. We are very fortunate to be in a location close to several restaurants and shopping areas. We look forward to your next visit! Thank you, Kelly MacCollum Assistant... More

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Additional Information about Holiday Inn Express Hotel & Suites Dewitt (Syracuse)

Address: 5908 Widewaters Parkway, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dewitt (Syracuse) 2.5*
Number of rooms: 89
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Holiday Inn Express Hotel And Suites Dewitt (Syracuse)

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