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Embassy Suites by Hilton Syracuse

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6646 Old Collamer Road South, East Syracuse, NY 13057
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Double Points in Syracuse
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Embassy Suites by Hilton Syracuse
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Embassy Suites by Hilton Syracuse
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701 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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Penn Yan, New York
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

This is an older hotel, but the services make up for it. Managers reception daily, great breakfast and very large 2 room suites. There is a small,exercise area as well as a small pool. When booking ask for a room away from the thruway as they tend to be very noisy at all hours of day and night. Also wifi... More 

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Brooklyn, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were there in the winter on the way to Toronto, which is half way, we stopped over for one night, which overall was a very nice experience, the room was very nice, clean and comfortable, the grounds (indoors) were beautiful and romantic, complementary drinks & breakfast were great.

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Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

When traveling as a couple or with children, having an extra room with a sofa and TV is really the only way to go. This is a clean and very comfortable hotel. The breakfasts are terrific - you can basically get anything you want from eggs to cereal to pancakes to fruit and yoghurt. Also cocktails and munchies in the... More 

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canton, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Staff was warm and friendly I had 8 kids with me. The staff got us more towel pillows and comforters made sure we had all we needed. Morning breakfast was delicious and the cooks and waiter/waitress were friendly and helpful. We enjoyed our stay. Thank you!!!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at the Embassy Suites in East Syracuse on my way back to Montreal from Myrtle Beach. From the exterior, one would think that this is a newer property however, it is in dire need of a remodel. Upon entering the lobby, I was impressed by the high ceilings within the atrium. My positive impression ended there. The hotel... More 

Was this review helpful? Yes 3
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback. I'm sorry to hear you did not enjoy your stay with us. It sounds like housekeeping fell short during your visit. I appreciate that feedback as I can now address it with the team. I apologize if you were made to feel uncomfortable when asked the number of guests in your room. This should be... More 

Jersey City, New Jersey
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel great big rooms and the breakfast is top notch. We loved staying there. Close to the airport if that is where you need to be, but it's pretty far from Syracuse proper so you will have a bit of a drive to downtown if that is what you are looking for. We stayed for a wedding block, it... More 

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Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback. I'm glad you enjoyed your stay. We look forward to having you back with us again soon. More 

Hermon, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Embassy Suites is our favorite hotel. They always have a wonderful breakfast, the staff is terrific and we always have a clean, comfortable room. I would recommend Embassy to anyone. The room was clean, snacks were great. The room service was quick and the food was delicious. Anytime staff was needed, they were right there to take care of any... More 

Review collected in partnership with Embassy Suites Hotels

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Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you so much for your positive feedback and kind remarks about the staff. I will be certain to pass this along to all the staff. We look forward to seeing you again soon. More 

Charleston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great rooms, great service. Terrific lobby! The breakfast was good, albeit very busy. Make sure you get to breakfast with plenty of time or you're going to be rushed. The indoor pool was great, however the only bad spot was the jacuzzi spa pool wasn't working, which is a bummer. The lobby has a creek running through it which was... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback. We are pleased to know that you enjoyed your stay and we look forward to your return visit. Travel safe. More 

Glastonbury, United States
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Have stayed here 3-4 times. Registration is fairly quick. Rooms are clean however this past stay I felt my room smelled a bit like smoke. This was mainly in the bathroom. I did mention at the front desk and they took the information down. I was there only one night so didn't bother to change rooms. They do have a... More 

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Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback. I apologize for your experience of smoke smell in the bathroom. I'm glad the rest of your stay was enjoyable and we look forward to having you back with us again soon. More 

Clarence, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

The hotel room was dirty, the window to the outside had a large crack in it. I asked for 2 extra towels and it took over 2.5 hours and 3 phone calls to get it. The desk clerk, Dennis, was very rude and has a bad attitude. There was a lot of noise in the place too. The toilet did... More 

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback. I'm very sorry to hear about your experience. A clean room and good service are standard for any stay and we seem to have fallen well short of that during your visit. Your comments will allow me the opportunity to address your concerns with the appropriate individuals to ensure this type of experience does not... More 

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