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Embassy Suites by Hilton Syracuse

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6646 Old Collamer Road South, East Syracuse, NY 13057
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Embassy Suites by Hilton Syracuse
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681 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Harrisburg, Illinois
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

A friend and I stayed here recently when traveling through the area. We usually do not spend this much for a room but decided to treat ourselves. We ate in the hotel restaurant which was a nice option since storms were in the area. We enjoyed the quiet dining room and the pizza was very good. Our room was clean... More 

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Clarence Center, New York
Top Contributor
54 reviews 54 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here for one night with our baseball team. I would agree with most of the other reviews...the hotel is pretty clean but in need of a lot of updating. The rooms are pretty spacious and clean but ours had an old smell to it and seemed kind of dark. The hotel layout is kind of strange but the... More 

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Hanover, New Hampshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is really showing its age (e.g. a missing front door, chipped paint, poorly maintained water ponds) and the staff were not very accommodating or customer-friendly. It is clearly not up to the high standards I expect from Embassy Suites. The hotel is located in "hotel alley" and needs a complete overhaul to be competitive with the competition. Regrettably,... More 

Review collected in partnership with Embassy Suites Hotels

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Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback. I apologize for your experience during our transition stage. All of the issues have been addressed and fixed since then but I realize the impact it has when it's not fixed. I hope you will give us another opportunity to serve you now that things are complete. More 

Chicago, Illinois
Top Contributor
81 reviews 81 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

This place is strange...from the room windows overlooking a weird atrium that basically just mean every room is noisy, to the atrium itself that's just a vast expanse of wasted space...it feels nice, yet gross and outdated at the same time. The rooms were surprisingly clean - again, from the looks of the place it just wasn't really expected. The... More 

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Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback. I'm sorry to read that you were unhappy with our buffet options. I highly recommend going for the cook to order option on your next visit. More 

Boardman, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Located right off NY Thruway, this fine hotel pulls us in like a magnet. Suite was well furnished and clean, staff very friendly and helpful. Additionally, their breakfast is quite delicious with multiple choices. We will return on another trip.

Review collected in partnership with Embassy Suites Hotels

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Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you so much for your kind words. We look forward to your return visit soon. Travel safe. More 

Kirkville, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

We were there for our 50th high school reunion. The waitress staff quickly cleaned our tables after eating. All were very friendly. Great coffee. Although we had to wait for another urn of decaf to brew. But id did not take long.

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Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you so much for your kind words and positive feedback. We hope to have you back with us again soon. More 

Top Contributor
71 reviews 71 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice place. Clean. But my wife is sensitive to freeway noise. We changed rooms but night manager either didn't know where the quiet rooms were or they don't exist. It was dark and very late so we kept the second room. I don't think they were a full house. Omelette for breakfast was good.

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Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback. I apologize for the freeway noise, our location makes it hard to truly find a quiet area of the hotel. We hope to see you back with us again soon and please request non thruway side of hotel to help with freeway noise. More 

Asheville, North Carolina
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have fond memories of staying at the Embassy Suites near my hometown when I was a kid back in the mid-90s. Walking into this one brought back a lot of memories, as it still feels exactly how I left it, which you can take as either a good or bad thing. The place is still kept nice and clean,... More 

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Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback. I'm glad to hear that we were able to give you a trip down memory lane. We are working on updating the hotel over the next few years and hope you will enjoy the changes as we move along. More 

Texas
Top Contributor
66 reviews 66 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Starting with the good stuff; the beds are very comfortable, lobby nice, and hot cooked breakfast included is very good; yes they even do omelettes, bacon, etc. Also, all the staff I met were extremely nice and polite. I stayed two nights but the first day I was gone all day, came back to the room and they had clearly... More 

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Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback. I will follow up with my housekeeping manager to ensure proper training is being done so that complete stay over service is provided. I'm glad you enjoyed your stay and we hope to have you back with us again soon. On your next reservation please put a not in the request section about the coffee... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a four day convention at this hotel. People were very nice and management is willing to work with you to make the event a success. Being right off the NYS Thruway is a big plus. A few restaurants within walking distance. The meeting rooms are good and the banquet staff knowledgeable.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback and your kind words. We look forward to having you back with us again soon. More 

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