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Embassy Suites by Hilton Syracuse

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6646 Old Collamer Road South, East Syracuse, NY 13057
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1 room 1 adult
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Embassy Suites by Hilton Syracuse
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805 Reviews from our TripAdvisor Community

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Toronto, Canada
1 of 5 stars Reviewed yesterday NEW

AVOID AT ALL CAUSES.. there are bed bugs, you will be blamed for bringing them to the hotel and the staff are down right RUDE... breakfast is no good for vegans, limited options, not satisfied in the slightest... gross all around

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Shannon M
New York City
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is old and it has signs of not being kept up. The furniture in my room was old, damaged, the carpet was filthy, there were signs of mildew in the shower. The television remote control was not working, I was told the maintenance person would be up monetarily, 3 hours later at 11:30 pm he showed up to... More 

Helpful?
Thank Lito51855
Ottawa
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The chain used to be one of my favorites and I used to stay at the Syracuse location often when they first opened. I stayed there at least 5 or 6 times between 2012 and 2015 and while I like having a suite and the layout of the rooms, furniture in suites and general decor of the hotel is tired... More 

Helpful?
Thank Bluedelight
Glens Falls, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Booked at this hotel for a training and was very pleased with every aspect of the stay. Gorgeous facility, great food, nice conference areas. People were very gracious, kind and helpful. I would stay there again if I was in the area.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Roberta D
Rochester, New York
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Over the past 15 or more years, we've spent many family get aways at the Embassy Suites near Carrier Circle in Syracuse. The facility itself is still a good deal for the money and the staff seem very helpful. BUT for some reason, likely the value, it is now attracting a crowd of rowdy and ill-mannered folk. The night we... More 

Helpful?
Thank Milt K
Massapequa, New York
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 1 week ago

When planning your stay to Syracuse, it would be to your advantage to skip the Embassy Suites. I traditionally prefer to stay at a Hilton property, but would not go back to this location. The building is older and its heating / cooling system is antiquated. During my stay the rooms / overall hotel was extremely warm. The heating /... More 

Helpful?
Thank Richard Y
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Richard, Thank you for your feedback. I understand the discomfort you had with the heat in our building and for that I am truly sorry. There are many Hilton options in Syracuse and I appreciate your loyalty in choosing any of us on your return visit. More 

Merritt Island, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

They are a very important asset to your team! My parents recently stayed there and couldn't stop bragging about how everyone treated them like family. They said from the front door staff all the way to Brittany was great. They even made reservations to return next month when they goo back to Syracuse. Hotel could use more lightening and furniture... More 

Helpful?
Thank Tommie S
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Tommie, Thank you for the positive feedback and recognition of our staff members. I will be sure to pass along your appreciation to those individuals. We look forward to having your family back with us soon. Safe travels. More 

Waterville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Love this place...it's a little home-away-from-home! Love the in-house restaurant though a little pricey. Pool and hot tub need some work with temperature and jets, but overall love it here! Have stayed many times.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Patricia H
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Patricia, Thank you for feedback and for your loyalty. We look forward to your return visit. More 

Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Always love Embassy Suites and this one did not disappoint. Location is a little out of the way, especially if you're visiting the Syracuse campus. But free breakfast and free happy hour is always a plus. Excellent hotel.

Helpful?
Thank DrChai
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Dr. Chai, I am pleased to hear that you enjoyed your stay with us. The extra distance from campus gives you a great opportunity to unwind as you drive back to a relaxing and enjoyable beverage at the evening reception. We look forward to having you back with us again soon. Safe Travels. More 

South Carolina, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Good hotel, friendly staff and good value for the money. Very eager to accommodate hotel guests and make things right. Restaurant staff very friendly and food was good. Not happy with beef soup but everything else was tasty.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Theresa W
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Theresa, Thank you for your feedback. I'm glad to hear that you enjoyed your stay. We look forward to your swift return and I'll make sure the beef soup is replaced with something else for you. Safe travels. More 

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