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Embassy Suites by Hilton Syracuse

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6646 Old Collamer Road South, East Syracuse, NY 13057
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Embassy Suites by Hilton Syracuse
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802 Reviews from our TripAdvisor Community

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Glens Falls, United States
5 of 5 stars Reviewed 2 days ago NEW

Booked at this hotel for a training and was very pleased with every aspect of the stay. Gorgeous facility, great food, nice conference areas. People were very gracious, kind and helpful. I would stay there again if I was in the area.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Roberta D
Rochester, New York
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

Over the past 15 or more years, we've spent many family get aways at the Embassy Suites near Carrier Circle in Syracuse. The facility itself is still a good deal for the money and the staff seem very helpful. BUT for some reason, likely the value, it is now attracting a crowd of rowdy and ill-mannered folk. The night we... More 

Helpful?
Thank Milt K
Massapequa, New York
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 1 week ago

When planning your stay to Syracuse, it would be to your advantage to skip the Embassy Suites. I traditionally prefer to stay at a Hilton property, but would not go back to this location. The building is older and its heating / cooling system is antiquated. During my stay the rooms / overall hotel was extremely warm. The heating /... More 

Helpful?
Thank Richard Y
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Richard, Thank you for your feedback. I understand the discomfort you had with the heat in our building and for that I am truly sorry. There are many Hilton options in Syracuse and I appreciate your loyalty in choosing any of us on your return visit. More 

Merritt Island, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

They are a very important asset to your team! My parents recently stayed there and couldn't stop bragging about how everyone treated them like family. They said from the front door staff all the way to Brittany was great. They even made reservations to return next month when they goo back to Syracuse. Hotel could use more lightening and furniture... More 

Helpful?
Thank Tommie S
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Tommie, Thank you for the positive feedback and recognition of our staff members. I will be sure to pass along your appreciation to those individuals. We look forward to having your family back with us soon. Safe travels. More 

Waterville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Love this place...it's a little home-away-from-home! Love the in-house restaurant though a little pricey. Pool and hot tub need some work with temperature and jets, but overall love it here! Have stayed many times.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Patricia H
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Patricia, Thank you for feedback and for your loyalty. We look forward to your return visit. More 

Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Always love Embassy Suites and this one did not disappoint. Location is a little out of the way, especially if you're visiting the Syracuse campus. But free breakfast and free happy hour is always a plus. Excellent hotel.

Helpful?
Thank DrChai
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Dr. Chai, I am pleased to hear that you enjoyed your stay with us. The extra distance from campus gives you a great opportunity to unwind as you drive back to a relaxing and enjoyable beverage at the evening reception. We look forward to having you back with us again soon. Safe Travels. More 

South Carolina, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Good hotel, friendly staff and good value for the money. Very eager to accommodate hotel guests and make things right. Restaurant staff very friendly and food was good. Not happy with beef soup but everything else was tasty.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Theresa W
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Theresa, Thank you for your feedback. I'm glad to hear that you enjoyed your stay. We look forward to your swift return and I'll make sure the beef soup is replaced with something else for you. Safe travels. More 

Saratoga Springs, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

This is a beautiful hotel with large rooms. It has a great happy hour and an even better complimentary breakfast. It's right of the thruway. I'll stay here again if I need to spend the night in Syracuse.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank S7447QKjeffh
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your kind feedback and positive remarks. I'm pleased to hear that you enjoyed your stay and will stay again in the future. We look forward to your return visit. More 

Canton, New York
Level Contributor
126 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is attractive compared to many in Syracuse. This hotel was very busy with many unruly children running the halls and the few staff that were there could not seem to steer them in. The hot tub was not very warm and did not function properly which is always a big thing with me. I usually pick a hotel... More 

Helpful?
Thank MatthewJPeacock
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Matthew, Thank you for your feedback. Not all experiences are the same and I look forward to providing you a more relaxing stay on your next visit. Travel safe. More 

Huntington, NY, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff, from reception desk to housekeeping to complimentary breakfast area could not have been more attentive and accommodating. This staff knows what customer service is all about. Complimentary breakfast is cooked to order.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Linda E
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Linda, Thank you so much for the positive feedback and recognition of the team. The staff will love to read this and your kind remarks will help motivate them each day. More 

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