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All 15 East Syracuse hotels

Embassy Suites Hotel Syracuse

3.5 of 5 Hotel   |   6646 Old Collamer Road South, East Syracuse, NY 13057
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69%
Ranked #6 of 15 hotels in East Syracuse
A recent review
5 of 5 stars reviewed yesterday
Margaret M Plattsburgh, United States
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  • Reviews (472)
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  • Room tips (71)
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472 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
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English first
Plattsburgh, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

This was my first stay in an Embassy Suites and it was great. Even though the price is just above what I usually pay for hotels the extra large room , wonderful made to order breakfast, sweet manager's reception and lovely indoor water features made it well worth the slightly higher price. The staff was great and room spotless.

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Pooler, Georgia
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This had to be the worst Embassy Suites I have stayed at. The hotel itself was fine and the room was clean, but the staff didn't have control of the hotel. Kids were running around everywhere. They were playing in the elevators, causing them to be jammed up. Someone had an RV in the parking lot set up ready to... More

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Beres W, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Dear Vinny 0014, Thank you for sharing your comments with me ragarding your stay wiht us. I am happy to hear you enjoyed the cleanliness of our two-room spacious suites. In reference to the kids, we try our very best to implement our weekend curfew time which starts at 9pm. Unfortunately there were a few that managed to evade our... More

Stratford, Connecticut
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I am a business traveler and spend 50 nights per year in the area. As all businesses need to watch expenses the extra 20$ per night I spend , the value is so worth it. The staff is great, the rooms are clean and the environment is safe. I have traveled the world and hats off to the Embassy in... More

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Beres W, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Dear Jeffrey I, Thank you for choosing to stay with us. I am glad to hear that you enjoyed your stay and that both Kayla our Guest Service Agent and Matt our Director of Sales have been helpful during your stays with us. I will be sure to share your kind complimentary words with them. We all look forward to... More

amsterdam, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Great staff, clean rooms, good location. Walk to restaurants. This hotel always seems filled so parking is sometimes a problem. Some noise problems if your room is on the Thruway side. Nice cocktail reception in the evening. Breakfast is real and as quick as you'd want. Great coffee. Always my first choice when traveling to Syracuse.

Review collected in partnership with Embassy Suites Hotels

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Beres W, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Dear Derek Q, Thank you for sharing your comments with me regarding your stay. I am happy to hear you enjoyed our complimentary Manager's Reception and our complimentary cooked-to-order breakfast. Additionally I'm happy to hear you were pleased with the service from our staff. Should your travels bring you back to the Syracuse area, we look forward to your return... More

Norristown, Pennsylvania, USA
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here as part of a short get away. The good: Staff members were all very nice. I would shout out but did mot want yo miss anyone. The lobby/ atrium nice. The rooms were clean and what you would expect for Embassy Suites. The breakfast was good and again as to be expected. It is near the highway... More

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Beres W, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Dear DT, Just wanted to thank you for sharing your comments with me. I am happy to hear you enjoyed the service of our staff, our two-room suites and our popular cooked-to order breakfast. I apologize for the temperature of the lobby during your visit with us. That issue has since been resolved. Thank you for bringing it to my... More

1 review
5 of 5 stars Reviewed 1 week ago

What an awesome staff; from the front desk to bar servers. Jen and Rayel are great at what they do and provide a friendly and relaxed environment. Mary Beth makes you feel like you're home, especially for the frequent, road-weary traveler! The rooms are kept very clean and have all the conveniences you come to expect from Embassy. You won't... More

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Beres W, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Dear Z.A.S., Thank you for choosing to stay with us. I am happy to hear that youi enjoyed your stay and Jen, Raayel and MaryBeth - have been helpful and gracious. I will be sure to share your kind complimentary words with them. We all look forward to your return visit soon. Thank you and best wishes, Beres Wall More

Malone, New York
Top Contributor
57 reviews 57 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Great staff and convenient location to college and dowtown. Room furniture showed some wear but acceptable . Manager's complimentary cocktails in the evening was great with generous drinks . Complimentary cooked to order breakfast was fantastic with everything anyone could ever want in the selection ! Will definitely return here!

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Beres W, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Dear Michael W Y, Thank you for choosing to stay with us. I am happy to hear you enjoyed our manager's reception and our popular cooked-to-order breakfast. Additionally, I am happy to hear our location was convenient for you as it is in close proximity to the downtown college. Thna you for your kind words and I will be sure... More

Ottawa, Canada
Contributor
20 reviews 20 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in and out quickly on our way to Florida, arriving late and leaving early. The room was perfect, but the staff were better. We've been there several times over the years, and were always impressed.

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Beres W, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Dear TedHn, Just wanted to thank you for your recent stay with us. I am happy to hear you & your family enjoyed our two-room suites and even better, you enjoyed the service you received from each member of our team. I will be sure to share your kind complimentary words with them. Safe travels and we all look forward... More

Troy, OH, United States
1 review
4 of 5 stars Reviewed 1 week ago

Good location for a large group, hotel staff provides very good service. Size of space(s) makes for a noisy experience; hotel tends to cater to younger families with children. Overall a decent value for the money.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Beres W, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Dear Richard D, I am happy to hear you enjoyed your stay at our hotel and the overall service met your expectations. We all hope to see you in the near future should your travels bring you back to the Syracuse area. Thank you and safe travels. Beres Wall More

Dumont, New Jersey
2 reviews
5 of 5 stars Reviewed 1 week ago

Physical plant and room are fine, complete with indoor stream and fish pond. Staff is friendly and competent. Nightly reception and complementary breakfast were outstanding. This is the standard against which other hotels should be compared.

Was this review helpful? Yes
Beres W, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Dear Frank P, Thank you for choosing to stay with us. I am happy to hear you enjoyed our complimentary evening Manager's reception and our complimentary cooked-to-order breakfast. Additionally, I am also happy to know our staff provided you with gracious and skilled support during your stay. I will be sure to share your comments with our staff. Thank you... More

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Additional Information about Embassy Suites Hotel Syracuse

Address: 6646 Old Collamer Road South, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Syracuse 3.5*
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Also Known As:
Embassy Suites Syracuse
Embassy Suites East Syracuse
East Syracuse Embassy Suites

63 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Business Hotel in East Syracuse #4 Romantic Hotel in East Syracuse
Hotel Class
Official Description (provided by the hotel)
All suite property featuring spacious two-room suites, complimentary full cooked-to-order breakfast and complimentary beverages and snacks at our complimentary evening reception. The hotel is conveniently located off the New York State Thruway (i-90) at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, LeMoyne College and Destiny USA. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses. ... more   less 
Number of rooms
215

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