Embassy Suites Hotel Syracuse (East Syracuse, NY) - Hotel Reviews

Address: 6646 Old Collamer Road, East Syracuse, NY 13057

Phone Number:

Region: United States > New York > Finger Lakes > East Syracuse

Amenities:

Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #9 of 15 hotels in East Syracuse

Price Range: $$

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: All suite property featuring spacious two-room suites, complimentary full cooked-to-order breakfast and complimentary beverages and hors d'oeuvres at our nightly manager’s reception. The hotel is conveniently located off the New York State Thruway at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, Le Moyne College and the Carousel Center Shopping Mall. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses. ... more less

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Also Known As:: Embassy Suites Syracuse; Embassy Suites East Syracuse; East Syracuse Embassy Suites

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234 reviews from our community

See which rooms travelers prefer - 36 traveler tips

Adam S

Ottawa, Ontario, Canada

Contributor

11 reviews

Reviews in 4 cities

“Great experience”

Reviewed May 20, 2013 NEW

I hadn't stayed at this hotel in 17 years and my good memories from back then were proven to have stood the test of time. The staff was very outgoing and friendly, the breakfast buffet was restaurant quality and the Manager's Reception was very well stocked and was enjoyed by the entire group. Lastly, the coy pond was still being... More

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Mary D

Ilion, United States

1 review

“Embassy Suites Syracuse”

This Embassy Suites is in a great location. Staff and hotel were tremendous! We ordered room service and the food was fantastic. I would highly recommend this hotel! It is very close to Syracuse University Campus so if you are looking to book for graduation please do not hesitate to try this hotel.

Review collected in partnership with Embassy Suites Hotels

Jessica P

Bowie, Maryland, United States

“Pleasantly surprised!”

Reviewed May 13, 2013

We needed a room last minute for my convocation at SU and my mom found this place. Comfy (but small) beds, very spacious rooms. Door lock didn't always work. One of the better free breakfasts I've seen. If I'm ever back in Syracuse, I wouldn't hesitate to stay again!

Dear Jessica P- Thank you for taking a moment to share your experience and it was great to hear that we exceeded your expectations. Glad to hear that you enjoyed our spacious two-bedroom suites and our complimentary cooked to order breakfast. We do have rooms with either two full size beds or one King size bed. Perhaps you had the... More

Tina T

millport, United States

“Terrible staff bad attitude”

Reviewed May 5, 2013

Not happy with the staff very bad attitudes was promised that the shuttle would be able to take me to the airport, instead they were late and i was told no more shuttle for the day cause the driver would be on over time, so i was left hanging with no ride and late to the airport.not professional at all.

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Dear Tina T- I am very sorry for the challenges you experienced with our shuttle service. There is nothing more stressful then getting to the airport late and again I'm very sorry that you were not accomodated by our driver. I will definitely follow up with my team to ensure we do a better job moving forward. If there is... More

Daniel L

Syracuse, United States

“Best in Syracuse!”

Reviewed April 30, 2013

The Embassy Suites in Syracuse is far better compared to other hotels of comparable value. Everything is clean and well maintained and better than advertised! Location within 10 minutes of the airport, and close proximity to Highway 81. I would highly suggest staying at this location, especially with a Military/ DOD discount.

Dear DanielL- It was great to hear that you enjoyed your stay with us and I appreciate your kind words. Our newly renovated two bedroom suites, complimentary cooked to order breakfast and nightly evening reception are tough to beat! I look forward to welcoming you back soon and thank you again. Randy Player General Manager More

Victor W

Ottawa, Canada

“Great Stay, but a little noisy”

Reviewed April 28, 2013

Enjoyed our stay at the Suites, but it was a bit noisy with a lot of kids or teens running around at night. Breakfast was great! Cook to order breakfast, scrambled, over easy, sunny side up and omelette.

Dear VictorW- Thanks for staying with us and glad to hear you enjoyed our complimentary cooked to order to breakfast. My apologies for the children running in the halls and I'll revisit with my team the importance of immediately addressing such instances. I hope to welcome you back again soon! Best, Randy Player General Manager More

redbarns10

Wilmington, North Carolina

Senior Reviewer

6 reviews

Reviews in 5 cities

“Quiet place”

Reviewed April 27, 2013

Stayed for a family wedding close by and partied till 2 am in the room .I was certain we would be asked to quiet down. Asked family on both sides if they heard us and they never heard a thing. A very loud bunch of young people did not bother any one. Very well insulated rooms from outside noises. Wish... More

Dear redbarns10- Thank you for taking a moment to share your experience and it was great to hear that you enjoyed your stay with us. It sounds like you had a lot of fun celebrating the wedding and I'm glad you were able to enjoy your time with family and friends. I'm sorry about the delay with our shuttle and... More

BuffaloTravelingMan

Buffalo

2 reviews

Reviews in 2 cities

1 helpful vote

“Needs ALOT of help.”

Reviewed April 22, 2013

Let me start by saying that if you are the unfortunate person to get a room on either the thruway side or the front of the hotel GOOD LUCK at trying to get a good nights sleep! All you hear is all the traffic from the thruway! Terrible! If you can deal with the thruway traffic, then hopefully you can... More

Dear Buffalotravelingman- Thank you for taking a moment to share your experience. I was very disappointed to hear that you weren't able to enjoy a good nights rest. Typically our guests love our beds and so I was very surprised to read your comments abuut the comfort of your bed. I will remind my housekeepers to keep a close eye... More

Havilahdz

Monterrey, Mexico

Reviewer

4 reviews

“Below Expectations”

Old, poorly maintained hotel. Lock system at doors works erratically. Had big ants working with me at night. kind of noisy and not very effetive check-in processes. Nice complimentary breakfast and excellent location.

See 3 more reviews by Havilahdz for East Syracuse

Thank you for taking a moment to share with us your feedback. Our goal is to always exceed our guests expectation and I was very disappointed to hear that we didn't do this during your time with us. I've shared your comments with my entire team and we are all committed to ensure we address these items and improve. Thank... More

cab1002

Albany

Senior Contributor

43 reviews

23 hotel reviews

Reviews in 24 cities

29 helpful votes

“Stay here whenever I'm in the area......don't recommend the restaurant”

Reviewed April 19, 2013

I have reviewed the hotel before and I still love it. They recently remodeled the rooms and they are very nice. Nice cocktail hour and breakfast. Stay away from the Stillwater restaurant though. We didn't eat there because of the really rude manager/bartender. We walked in with drinks from the hotel happy hour and was abruptly told that we had... More

See 2 more reviews by cab1002 for East Syracuse

cab1002 has 1 more review of Embassy Suites Hotel Syracuse

“Nice Hotel - Great Value”

Reviewed December 23, 2009

Dear cab1002- Thank you for taking the time to share your experience....again! It was great to hear that you enjoyed the newly renovated suites and the complimentary drinks and breakfast. Your experience in the restaurant is very upsetting and something that will be addressed. As you stated, although drinks are not allowed to be brought into the bar this could... More

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Embassy Suites Hotel Syracuse, East Syracuse

Embassy Suites Hotel Syracuse

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