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All 15 East Syracuse hotels

Embassy Suites Hotel Syracuse

3.5 of 5 Hotel   |   6646 Old Collamer Road South, East Syracuse, NY 13057
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Ranked #8 of 15 hotels in East Syracuse
A recent review
3 of 5 stars reviewed 3 days ago
speedracer8686 Syracuse, New York
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388 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
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English first
Syracuse, New York
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Not a 5★ hotel but still a decent hotel to stay in for just a night or two before a flight Didnt see any bed bugs or any issues would stay again as long as it is clean and maintained. Stafg seemed friendly and was will to help if any issues

Was this review helpful? Yes
Matthew S, Director of Sales at Embassy Suites Hotel Syracuse, responded to this review

Hi, thanks for taking the time to review your experience. I am proud to say we are now in the top 25% of the Embassy Brand in cleanliness! I trust the concerns you strive to avoid will not be an issue at our hotel. Regards, Matt More

Syracuse, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Traveling with two children and found this hotel very accomadating. The rooms were clean and large. Room service was timely and food was great. My kids enjoyed the pool. The breakfast station in the morning was wonderful. It was kept very clean with plenty of staff to help, and food was cooked to order and tasted great. Will definetly stay... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 3
Matthew S, Director of Sales at Embassy Suites Hotel Syracuse, responded to this review

Hi! Yes - families love our spacious two rooms suites and kid friendly amenities! We all look forward to your return! Matt More

Rochester, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

I stayed with a group here over a few days in April. Maybe during the week the hotel is quiet, but come Thursday it might as well be called Club Embassy. Although there are large 9PM curfew signs, (this in itself should tip you off), teens were allowed to run throughout the hotel's indoor balconies. Which, by the way, looks... More

Was this review helpful? Yes 1
Matthew S, Manager at Embassy Suites Hotel Syracuse, responded to this review

Hello, thank you for taking the time to share your comments. After 9pm on weekends we do not allow guests under the age of 18 in our public areas without adult supervision. This is as much for the safety of our young guests as it is to ensure a restful environment for others. Having just completed a $5million renovation our... More

Buffalo, New York
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Always enjoy embassy suites, but I have never been to one where every staff member is smiling, throwing out so many thank yous, and making you feel so welcome. There was an issue with the pool/jacuzzi being freezing cold, which did put a damper on the trip, but the manager personally came down from the front desk to feel the... More

Was this review helpful? Yes 1
Matthew S, Director of Sales at Embassy Suites Hotel Syracuse, responded to this review

Thanks for the great review! Above all, I'm glad you found our staff to be genuinely hospitable. You said it regarding the service attitude starting at the top. Until your next visit, I'll personally make sure that culture remains strong! Regards, Matt More

Syracuse, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here during a basketball tourney and it was very nice. We received a group rate which made the stay feasible. The suites are awesome and the king bed is large enough that I didn't even know my 6'3 son was sharing the bed with me. Beautiful, clean and friendly hotel! Would recommend to anyone.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Matthew S, Director of Sales at Embassy Suites Hotel Syracuse, responded to this review

We stayed here during a basketball tourney and it was very nice. We received a group rate which made the stay feasible. The suites are awesome and the king bed is large enough that I didn't even know my 6'3 son was sharing the bed with me. Beautiful, clean and friendly hotel! Would recommend to anyone. Hi! Thanks for staying... More

Holliston, United States
1 review
3 of 5 stars Reviewed 1 week ago

Staff very good, breakfast and chef were wonderful. Toilet overflowed but got excellent and prompt response from maintenance, who was able to fix the problem. No luck with heating issue, could not get heat below 72, we sleep with heat at 63 at home. Decided to stay elsewhere on our return trip next week.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Matthew S, Director of Sales at Embassy Suites Hotel Syracuse, responded to this review

Hi! I'm glad to see that you found our staff to be memorable! I am sorry to see that you are opting to stay elsewhere. Yes, temperature is critical. I am happy to say that the AC is up and running so keeping the room cool should not be a problem now! Thanks! Matt More

Chelsea, Vermont, United States
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed at a number of Embassy Suite hotels over the years and this one is fairly typical in design and features. This hotel is located next to the interstate highway and traffic can get quite noisy at times in the early morning hours. I was surprised when one of my colleagues asked for a 12:30 checkout and was told... More

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Matthew S, Director of Sales at Embassy Suites Hotel Syracuse, responded to this review

Hi Andrew, Thanks for taking the time to review your recent visit. I apologize for the late checkout fee on the Friday of your departure... often times weekend tours or University Sports Teams arrive early for weekend stays which require every minute after check out time to prepare the hotel for the night. Adjusting schedules even slightly can incur unexpected... More

Stafford
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We were in Syracuse to meet family and picked the Embassy Suites for it's online description of amenities (indoor pool, spa, on site restaurant, etc.), but will never stay here again. The hotel was overrun by undisciplined and disrespectful kids. When we tried to use the pool for example; we found it to be over crowded (with little or no... More

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Matthew S, Director of Sales at Embassy Suites Hotel Syracuse, responded to this review

Hello, Thanks for taking the time to share your comments. Your experience is highly atypical and not at all consistent with that of the overwhelming majority of our guests. With our cleanliness scores in the top 25% of the Embassy Brand and great feedback about our restaurant and room service I am perplexed at how badly we missed the mark... More

Farmington, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This was my first experience staying at an Embassy Suite Hotel and I must say I was extremely impressed. From the friendliness of everyone who worked there, to the very clean and manicured hotel and beautiful lobby, to the clean and very quiet rooms, which were beautiful, I would highly recommend staying at the Syracuse Hotel where I stayed for... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Matthew S, Director of Sales at Embassy Suites Hotel Syracuse, responded to this review

Hi Tracey, Thanks for the great review! Best Regards, Matt More

Rochester NY, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice facility, but close to expressway so avoid rooms that face to the north Rooms are huge, suites with separate bed room The Key card system for the room did not work very well. Maintenance staff worked hard to fix the problem. room ventilation system did not cool the room very well Food quality was very good. Fitness room needs... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Matthew S, Director of Sales at Embassy Suites Hotel Syracuse, responded to this review

Hi David, I'm glad you liked your visit overall! Thanks for taking the time to share specific points upon which we can improve. We have new key cards on the way - since they are programmed and reprogrammed so frequently the magnetic strip looses it's effectiveness with time... new ones should help. We expect new fitness equipment within the next... More

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Additional Information about Embassy Suites Hotel Syracuse

Also Known As:
Embassy Suites Syracuse
Embassy Suites East Syracuse
East Syracuse Embassy Suites
Address: 6646 Old Collamer Road South, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Syracuse 3.5*
Official Description (provided by the hotel):
All suite property featuring spacious two-room suites, complimentary full cooked-to-order breakfast and complimentary beverages and snacks at our complimentary evening reception. The hotel is conveniently located off the New York State Thruway (i-90) at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, LeMoyne College and Destiny USA. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses. ... more   less 
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