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Embassy Suites Hotel Syracuse

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6646 Old Collamer Road South, East Syracuse, NY 13057
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Embassy Suites Hotel Syracuse
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Embassy Suites Hotel Syracuse
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664 Reviews from our TripAdvisor Community

Traveler rating
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    53
    42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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    (192)
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Blytheville, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Hotel lobby music was too loud- I complained about it but nothing was done. It disturbed a much needed night's rest. The Breakfast area did not have buffet as at other Embassy Suites. Made to order line got very congested and confusing. I wasn't able to eat breakfast as I wanted because there was just too much confusion.

Review collected in partnership with Embassy Suites Hotels

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NY, United States
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Rooms are clean and comfortable and perfect for small families. Breakfast was good - eggs cooked to order, as well as the standard breads, yogurt and cereal. Evening drinks and nachos were a bonus for the adults - if you like that sort of thing. Nice pool - though the crowd on that particular day was rowdy. Try to avoid... More 

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your feedback. I'm glad to hear that you enjoyed your stay and appreciated our many amenities. We look forward to having you back again soon. More 

Worcester, United States
1 review
4 of 5 stars Reviewed 1 week ago

My family and I enjoy our stay. If I visit Syracuse again I will stay here. Its a place to relax and enjoy our family. My kids loved the pool and the free breakfast LOL (kids) Plus We visit the Destiny USA and the mall was amazing!!! The hotel does need another elevator on the other side and don't expect... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your feedback. I'm glad you and your family had an enjoyable stay with us. We look forward to your swift return. More 

Senior Contributor
26 reviews 26 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently stayed with our family for one night. Great stay, we were very happy and impressed with the hotel. Great morning breakfast which surpassed most other hotels. The room was nice and clean, clean bathroom and fantastically comfortable bed. Will be returning.

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you so much for your kind feedback. We look forward to having you back for another relaxing stay. More 

1 review
2 of 5 stars Reviewed 1 week ago

we asked for a quiet room away from expressway. Told none were available. So they gave us a room that was above the area where drinks and breakfast were served which was the noisiest room in the hotel. Truck traffic could be heard all night. Very disappointed.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your feedback. I apologize for your stay, noise is an issue we unfortunately have. Due to our location along side the thruway and the open atrium that amplifies every noise, it is hard to find a "quiet room". More 

Burlington ON, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel in 9=(Syracuse NY) has a beautiful sitting area that you are NOT ALLOWED TO CONGREGATE in AFTER 11:PM - Such a beautiful space but off limits after 11. The security guy on Saturday said, the interior rooms can hear chatter coming from people in that area and for that reason - everyone there who were enjoying conversation and... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your feedback. We want everyone to have an enjoyable stay and to get a good nights rest. We are unfortunately unable to control the traffic noise but the internal late night noise is controllable. Our atrium theme allows for voices to echo and amplify so something soft and quiet on the main floor becomes very loud on... More 

Virginia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I travelled to this location for business. The hotel entrace and surrounding area is really pretty. My room actually had two windows which was great for lightinig. But it was right next to the interstate so it took a while for the traffic noise to calm down. The gym was very nice. More equipment than I have seen in a... More 

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your feedback. I apologize that we fell short on providing a clean room for you and I will address these issues with my housekeeping and maintenance department. I hope that you will give us another opportunity to turn your OK stay into a Great stay. More 

henrietta, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I love Embassy Suites. This particular property just needs some cosmetics issued addressed. I have been going here for several years now for business meetings. The staff is great they resolve any needs immediately

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your feedback. I'm glad to hear you enjoy the staff and the hotel. We are slowly getting the hotel back to its beauty again so I hope you see the changes on your next visit. More 

Bailey, CO.
Top Contributor
84 reviews 84 reviews
31 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Let me start by saying that I am a fan of Embassy Suites. I like the quality and value you get from staying there. We probably stay in more Embassy Suites than any other hotel chain. That being said, this property needs some help. We stayed there twice - once when we flew in and once before flying out. The... More 

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your feedback. I'm very sorry to hear about your experience. Our staff should have been more informative of our upkeeps during your visit so that you were aware of the TV and Pool issues. Good new is that they will be completed on your next trip to town. More 

Burlington, Canada
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Beware of this hotel. I booked a two bed 'suite' for my family of three. Upon arrival to this dark, dingy room that smelt of stale cigarette smoke, there was one king bed, not two as booked. The manager indicated their hotel 'can't guarantee room types' even though I booked this room two months in advance. The manager was rude... More 

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

I'm sorry to hear about your recent experience with our hotel. It is our policy to assign rooms based on the room type that was booked. I will look into this matter to see what may have occurred with your reservation. Our location does provide some challenges with noise and I would recommend requesting non thruway side for future visits. More 

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