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All 15 East Syracuse hotels

Embassy Suites Hotel Syracuse

3.5 of 5 Hotel   |   6646 Old Collamer Road South, East Syracuse, NY 13057
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Ranked #5 of 15 Hotels in East Syracuse
A recent review
3 of 5 stars reviewed 2 days ago
Marsha M Santa Barbara, United States
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590 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Santa Barbara, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

I would suggest calling this hotel and asking them if they plan on having hundreds of kids for a conference. I was unable to get breakfast since it was swarmed by kids who were taking the food right out of the containers with their hands. I was unable to eat there all weekend and had to go elsewhere. Also, check... More 

Review collected in partnership with Embassy Suites Hotels

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Overland Park, Kansas
Top Contributor
236 reviews 236 reviews
79 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

All John Q. Hammons properties that I have stayed (Charlotte, Frisco, others), this Embassy is well kept and appears to be well run. The managers reception has two beers on tap, well liquors, and the appetizers are a notch above most other ES receptions. The only two complaints are, #1 the oatmeal in the mornings were cold, and #2 is... More 

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your comments, it's always good to hear feedback on where we can improve and grow. I will look into the breakfast set up and see where we may have gone wrong with the oatmeal. Our prices fluctuate up and down so I hope to see you again in the future when you catch us on the down... More 

Watertown, New York
2 reviews
1 of 5 stars Reviewed 1 week ago

There were more unfriendly than friendly staff members. It is very loud and there are only 2 elevators for the entire hotel. We booked the premium room 2 hours ahead and got all the way to our room after being stuck in the elevator for 10 minutes to find no snack pack in our room. I travel frequently and I... More 

Review collected in partnership with Embassy Suites Hotels

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Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Jessica, I am very sorry about your experience at my hotel. I appreciate your feedback so that I can address your concerns with my team. I realize how important first impressions are and we fell short of expectations. I hope you will try us again in the future and give us an oportunity to correct our short commings. More 

Mass, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I would recommend this hotel. It was clean, quiet, and very comfortable. Good breakfast and evening drinks / snacks sealed the deal. The exercise room was well stocked and clean and there was a nice variety of equipment.

Review collected in partnership with Embassy Suites Hotels

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Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you very much for your postivie feedback. We look forward to seeing you again in the near future. More 

Auburn, New York, United States
1 review
3 of 5 stars Reviewed 1 week ago

We have been goingbto Embassy suites for many years and the pool is still bery cold. Too cold for adults to swim in and enjoy it. Even the hot tub is cool! Otherwise we really like this hotel but really wish the pool would be better heated, heated at all! Happy hour is enoyable with friendly bartenders and an assortment... More 

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Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for taking the time to give us your feedback. The pool is one of our main focal points for this year. We have plans to do a lot of work in getting the heat better controlled for your comfort. I appreciate your positive feedback on our bartender and will pass along your comments to him. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We had a staff meeting at this hotel last weekend. Very nice stay, right off the Thruway. Hotel staff were super. AAA customer service all the way. Several meeting rooms in use at the same time with no run over effects as far as noise or distractions..

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Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your positive feedback. We hope to play host to your future meetings. More 

Prescott, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel is great! The Hotel provided Happy Hour which our hockey team took advantage of. Staff is nice, easy check in and check out. Then kids enjoyed themselves. Restaurant in hotel is terrible. Staff was rude and food is not good!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

I appreciate your feedback and I'm glad you enjoyed the hotel. I will definately look into your restaurant experience and try to determine what may have gone wrong on our end. I will have the matter addressed and fixed before your next return so that your dining experience will be enjoyable and memorable. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel combines excellent customer service with affordability. Beautiful rooms and services both at the restaurant, front desk and room service were impeccable. Happy Hour, complementary buffet breakfast and made to order complementary breakfast are a few appreciation perks given daily by the hotel to patrons.

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Michael, thank you for your positive feedback. It's always good to hear from happy guests. I hope to see you on your next trip at the managers reception. More 

Brockville, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from a hockey tournament this past weekend. This hotel was amazing. We had great rooms, free breakfast with an omelette bar. Happy hour with free drinks on both the Friday and Saturday nights. Very clean, friendly staff, I could go on and on. I have never stayed in a hotel in North America that can compare to this... More 

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Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you so much for your positive feedback. We ALL look forward to hosting your team again for their next game. More 

Lake Mary, Florida
Top Contributor
100 reviews 100 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff are outstanding; warm and friendly. The facilities are dated and slightly worn but they are clean. They are due for a makeover. The room service was prompt and courteous. The breakfast service was good too. I enjoyed my made to order omelet.

Was this review helpful? Yes 1
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your positive feedback. I agree we could use some updating here and there and luckily that is on the horizon. We look forward to having you back soon. More 

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Additional Information about Embassy Suites Hotel Syracuse

Address: 6646 Old Collamer Road South, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Syracuse 3.5*
Number of rooms: 215
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Also Known As:
Embassy Suites Syracuse
Embassy Suites East Syracuse
East Syracuse Embassy Suites
Hotel Style:
#2 Business Hotel in East Syracuse
#4 Romantic Hotel in East Syracuse
#6 Family Hotel in East Syracuse

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