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Embassy Suites Hotel Syracuse

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6646 Old Collamer Road South, East Syracuse, NY 13057
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Embassy Suites Hotel Syracuse
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Embassy Suites Hotel Syracuse
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605 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Top Contributor
59 reviews 59 reviews
28 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars NEW

Stayed for two nights over the weekend. Check-in was efficient. Rooms are spacious and comfortable, The public area layout is nice to sit and relax to play some cards or talk and the kids can explore a little. Breakfast was good and plentiful. Loved the concept of happy hour. Negatives were the lobby not being maintained inside or out with... More 

Was this review helpful? Yes 1
Akron, New York
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I wrote a poor review in August of 2014. A few days later i had spoken dialog with the manager that responded to my complaint on here. I was told we would be his guest for a night at the hotel for everyything we had gone through. So after discussing it with my husband we decided to take advantage. I... More 

Was this review helpful? Yes 1
Syracuse, New York
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Stayed here for a wedding. Room was clean and nice but customer service was rude. The pool was dirty and you couldn't swim. It's a lot of money to spend to be treated so rudely. We got yelled at and kicked out of lobby at 10:00. No where to really hang out and just socialize. We asked if we could... More 

Was this review helpful? Yes 1
Syracuse, New York
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Our main complaint would be with the front office staff and management. Many calls had to be made. The front office seem to be unaware of anything the sales staff did. For example, being told there were no rooms left in our block, when there was. This caused many of our guests multiple calls to the hotel, then to us,... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

We traveled 5 hours from Dover, DE to your Embassy Suites Hotel in East Syracuse, NY for a fellow military members wedding. Upon arriving, we were astounded by the fact that our room was not ready and would not be ready for at least 3 hours. The wedding was set to start shortly after the estimated time of the room... More 

Was this review helpful? Yes 3
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your service and for your feedback. I sincerely apologize that we were unable to accomodate your room in a timely manner. Having you arrive late to your friends wedding was not a planning issue but more of the weather issue with all the snow we were getting. We always put safety first and this caused us to... More 

Willsboro, New York
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We have been coming to this hotel for over 20 years. This is the last time we will stay here. When we arrived the lobby floor was very dirty. Yes, they have had a lot of snow but no excuse for a Hilton property. There were no towels in the workout room and children were in there which should not... More 

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your feedback and I'm very sorry about your experience. It's disturbing to know that your experience was bad enough to stop a 20 year cycle of staying with us. I wish I had known of your displeasure during your stay so that I could have done something then. I would love to have you back with us... More 

1 review
4 of 5 stars Reviewed 1 week ago

I prefer to stay in hotels with a restaurant so I don't have to drive. How their bar can function without the basic beers like Bud Light is beyond me. They are also "out" of a lot of the popular liquors too based on the other people complaining. Otherwise, hotel is nice.

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your feedback, I would not have known there was a shortage had you not mentioned it. I will investigate this and see why our ordering was either delayed or not made. I assure you that this will not happen again and I sincerely apologize for the experience. More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Embassy Suites is usually a good choice for comfort and value. This particular hotel was recently remodeled and the furnishings and condition of our room were top notch! Would have been expected of a Hilton - very nice surprise as I was traveling with my husband and we were so at home in our suite...we hated to leave...really! Beautiful on... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you so much for your positive feedback. It's always nice to hear about good experiences. We look forward to seeing you again soon and travel safe. More 

Elmira, United States
1 review
4 of 5 stars Reviewed 1 week ago

Having a suite and being able to close a heavy door to the sitting area was fantastic. I heard no noise as a result and slept wonderfully. Take the option of a room with snacks provided. Very convenient and one less thing to consider as you travel. The courtesy and humor of the staff rivaled considerably more expensive hotels. The... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your feedback. I'm glad to hear that you had a restful stay. The window to the atrium is a bit different, not the view one would expect but that's one thing that sets us apart from the others. You never know what you're gonna see. More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at Embassy suites before a trip to Palm Beach to catch a plane. Although they were 10 minutes from the airport the shuttle was prompt and the driver at 6:30 in the morning very friendly! Usually stay closer to the airport in Syracuse but would totally recommend this Embassy Suite hotel.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your positive feedback. Glad to hear that you made your flight on time and hope you had a wonderful trip to Palm Beach. We look forward to you return visit with us soon. Safe travels. More 

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Additional Information about Embassy Suites Hotel Syracuse

Address: 6646 Old Collamer Road South, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Syracuse 3.5*
Number of rooms: 215
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Also Known As:
Embassy Suites Syracuse
Embassy Suites East Syracuse
East Syracuse Embassy Suites
Hotel Style:
#2 Business Hotel in East Syracuse
#4 Romantic Hotel in East Syracuse

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