We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Embassy Suites Hotel Syracuse

Hotel deals
Hotel website
6646 Old Collamer Road South, East Syracuse, NY 13057
Special Offer
Destiny USA Shopping
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Embassy Suites Hotel Syracuse
Professional photos View all
Browse nearby
Embassy Suites Hotel Syracuse
Write a Review

625 reviews from our community

Traveler rating
    236
    192
    112
    47
    38
See reviews for
222
82
29
214
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (625)
  • Mar-May only
    (153)
  • Jun-Aug only
    (195)
  • Sep-Nov only
    (141)
  • Dec-Feb only
    (136)
All months
Montreal, Canada
Top Contributor
239 reviews 239 reviews
29 hotel reviews
941 helpful votes 941 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a lovely hotel with great amenities even though it's slightly off of the beaten path with not much around it. Both the cooked to order breakfast and happy hour had great selection and plenty of food. Our room was modern, clean and had new linens. The bed was exceptional and noise level amazingly quiet. Staff were friendly and... More 

Was this review helpful? Yes 2
Richmond, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel approximately 15 years ago. It was new and fresh, and I greatly enjoyed my stay. However, I was let down during my recent visit. The lobby, exterior, and rooms had not been renovated and looked worn and tired. The breakfast was wonderful. The front desk agents were not very friendly. I would recommend choosing a... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Clarence Center, New York
1 review
4 of 5 stars Reviewed 4 days ago NEW

The hotel was fantastic as always. Ciara and Ashley, who greeted me when I arrived were very professional and friendly. The issue I had was with the microwave. I am on a special diet and they were inadequate for my needs. Ciara kindly asked another employee to prepare my food in the staff break room and it turned out fine.... More 

Was this review helpful? Yes
Bloomfield, Indiana
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed at this Embassy Suites during a recent business trip. The staff were exceptionally accommodating and friendly. I was sick when I arrived for my stay and they immediately loaded me up with water bottles and asked me to let them know if I needed anything else during my stay. The free breakfast includes a custom omelet bar, fresh fruit,... More 

Was this review helpful? Yes
Mississauga
Top Contributor
53 reviews 53 reviews
44 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 1 week ago

Well, we found ourselves in Syracuse for a Billy Joel concert. We booked this hotel sometime ago because we like the brand ( Hilton) and try to stick with it when we can. As others have written the pool/spa were cold, the hotel was very busy and seemed the staff ( although doing their best) were having trouble keeping up... More 

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your feedback, I really appreciate it. Your comments will allow me to follow up with housekeeping and maintenance to see why the clocks were not taken care of and to follow up on the issue with the temperature of the pool. More 

Holland Patent, New York, United States
Contributor
18 reviews 18 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We have stayed here before but this stay was very disappointing. The hotel has deteriorated since our last visit. Very slow at getting us checked in--it was after 4pm. The pool water was cold. The hot tub was just hot water-no water jets working at all. The breakfast was cold--cold potatoes, pancakes, bacon and sausage. Our room was near the... More 

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your feedback. I'm sorry for your experience, It sounds like we fell well short of standards during your visit. Please know that this is not typical and we strive to give the best service to our guests. I hope you will give us another opportunity to show you our great hospitality. More 

Latham, New York
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

I really enjoyed my stay at this hotel. My room was quiet and very comfortable. The free breakfast was great-I especially liked the made to order omelettes. I also worked out in the exercise area and the equipment was well maintained. Our conference ended at approximately 6:00, and I was able to go to the lounge area in the back... More 

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you so much for your feedback. I'm glad to hear that you had an enjoyable stay with us. We look forward to having you back with us again soon. More 

Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Check in was quick and the staff was very nice. Our room was clean and comfortable. The hotel restaurant was very good and affordable. The location is conveniently located right off of I90. It was a very nice stay and will stay again while in the area. I definitely recommend this hotel.

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your positive feedback. We look forward to having you back with us again soon. Travel safe. More 

Belmont, New York, Usa
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Courteous staff. Clean comfortable room. Evening reception nice but not intended to be dinner. Breakfast very good omelets cooked to order. Most seem to be business travelers during the week and it's perfect for that. Nice early breakfast so you can get on the road. No complaints.

Was this review helpful? Yes
Josh B, General Manager at Embassy Suites Hotel Syracuse, responded to this review

Thank you for your positive feedback. It's always nice to hear from happy guests. We look forward to seeing you again soon. More 

Staten Island, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel - extreme value - courteous staff and the amenities are the bomb! Hot breakfast and a free happy hour in the evening that provides for socializing and winding down after a long business day.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

65 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (40)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (14)
Viewed
Bathroom (5)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Other (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (6)
Viewed
Bathroom (3)
Viewed
Dining (2)
Viewed
Business center/function rooms (2)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question