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Fairfield Inn Albany East Greenbush

Certificate of Excellence
2.5 of 5
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124 Troy Road, East Greenbush, NY 12061
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Fairfield Inn Albany East Greenbush
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Ranked #1 of 3 Hotels in East Greenbush
Certificate of Excellence
A recent review
3 of 5 stars reviewed 1 week ago
Anne C Toronto, Canada
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245 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (245)
  • Mar-May only
    (60)
  • Jun-Aug only
    (86)
  • Sep-Nov only
    (71)
  • Dec-Feb only
    (28)
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Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is dated in appearance but the staff attitude and helpful effort and friendly manner make up for it all. The hardworking gentleman cook made THE BEST omelettes and never rested for a moment. The staff at the front desk were extremely accommodating and understanding. The staff made all the difference at this hotel! I asked for a quiet... More 

Was this review helpful? Yes
Shannon H, General Manager at Fairfield Inn Albany East Greenbush, responded to this review

Thank you so much for sharing your thoughts about us here on TripAdvisor. We truly appreciate you taking the time out of your busy day! We are so grateful for the positive feedback you provided since it ultimately is how we get better. Great customer service is something that we take much pride in; knowing that we are your "home... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We just got back from a two night stay at this Marriott Hotel. The front desk manager, Mark, couldn't have been more welcoming. He even brought an extra pillow up to our room late one night himself. The hotel has an outdoor pool, which we did not avail ourselves of, and serves a daily, standard breakfast, that was included in... More 

Was this review helpful? Yes
Shannon H, General Manager at Fairfield Inn Albany East Greenbush, responded to this review

Thank you so much for sharing your feedback about our hotel on TripAdvisor. We truly appreciate you taking the time out of you busy schedule. Here at the Fairfield Inn Albany East Greenbush, we pride ourselves on providing great customer service. Mark is truly an asset of our hotel and we are grateful to him as a part of our... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was a great stay at a great price. We were located within a short distance of Downtown Albany! The Staff from check in, house keeping, breakfast, and checkout were very friendly and knowledgeable! The management of this hotel to be very proud of the staff and the hotel. The room had everything we needed. The pool is outside... More 

Was this review helpful? Yes
Mark T, Front Office Manager at Fairfield Inn Albany East Greenbush, responded to this review

Hello, Thank you for taking the time to write a review of your stay with us. It's great to hear how much you enjoyed yourselves here. As the Front Office Manager, I am very proud of my staff, as well as all of our department heads here. You are our #1 priority, and we'll make sure we do whatever it... More 

Malvern, PA
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was traveling to the Albany area with my teen daughter to visit my college-age daughter who is doing an internship in Old Chatham. Reviews of this hotel were very positive and I was not disappointed. The room was clean and updated. Though the bathroom was not luxurious, there was a sink outside of it which made getting ready in... More 

Was this review helpful? Yes
Mark T, Front Office Manager at Fairfield Inn Albany East Greenbush, responded to this review

Hello, Thank you so much for taking the time to write a summary of your stay to share with others here on TripAdvisor! We really do appreciate the time it takes to do this. It's great to hear that you thoroughly enjoyed yourselves while you were here, and found many of the things that we offered to your liking. We... More 

Hurricane, West Virginia
5 of 5 stars Reviewed 4 weeks ago

I cannot begin to express my appreciation to Michael Rysner (Director of Sales), Maria in housekeeping and the entire staff at the Fairfield Inn by Marriott Albany - East Greenbush, NY. If I could name each person individually I would do so. Our family was attending a wedding and stayed at the hotel from Thursday to Monday (6/25-6/29). The hospitality... More 

Was this review helpful? Yes
Mark T, Front Office Manager at Fairfield Inn Albany East Greenbush, responded to this review

Hello, Thank you so much for taking time out of your busy schedule to contact us about how wonderful your stay was! We always appreciate comments like this! You did stay with us during a very busy weekend, and we're happy to hear that you found our staff able to keep up with everyone who was here and give everyone... More 

Rochester, New York
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff was missing 3 times when we entered the hotel. We were there during a weekend convention of elderly fraternal organizations so at 8 am on a Sunday the lobby and breakfast area were mobbed. The bed was comfortable and the only stains in the bathroom were on the wall near where the shower curtain rod went into the... More 

Was this review helpful? Yes
Shannon H, General Manager at Fairfield Inn Albany East Greenbush, responded to this review

Dear Valued Customer, Thank you so much for sharing your thoughts about us on TripAdvisor; we truly appreciate you taking the time out of your busy day! As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you... More 

Casa Grande, Arizona, United States
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The room was nice, the hotel ok, the ck-in clerk was not friendly though. Did not give the times for the breakfast. Next am we got down for breakfast at the closing time. The person in charge of the breakfast room starting clearing up and took things away without asking if we wanted anything else. I left before my husband... More 

Was this review helpful? Yes
Shannon H, General Manager at Fairfield Inn Albany East Greenbush, responded to this review

Dear Valued Guest, Thank you so much for sharing your thoughts about us on TripAdvisor; we truly appreciate you taking the time out of your busy day! As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you... More 

Ann Arbor, Michigan
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 13, 2015

Was staying overnight in Albany and booked this place because I'm Marriott loyal. Although the hotel is a bit old, it's a decent, clean hotel property and we had a good night's sleep. The place was busy due to several sports teams staying there for tournaments, but with the exception of breakfast we didn't know they were there. Breakfast was... More 

Was this review helpful? Yes
Mark T, Front Office Manager at Fairfield Inn Albany East Greenbush, responded to this review

Hello, Thank you so much for taking the time to tell us about your stay. I would especially like to thank you for pointing out the efforts of Jim at our Front Desk. It's great to hear that you enjoyed yourselves and found us to be a clean property. I'm sorry you didn't enjoy the coffee though; we'll pass your... More 

Fairfield, Connecticut
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 5, 2015

This hotel, located right next to a Denny's and a Cracker Barrel, was just what we needed after skiing at nearby Jiminy Peak and Catamount. The breakfast buffet worked great for something fast and fun, and the staff was very helpful - even throwing our wet gloves in the dryer for 15 minutes! Newly built, nothing worn, just a very... More 

Was this review helpful? Yes
Mark T, Front Office Manager at Fairfield Inn Albany East Greenbush, responded to this review

Hello, Thank you for writing a review of your stay with us this past January. I'm very happy to hear you found everything to your liking during your stay. Thank you, also, for mentioning the extra mile our staff went to do something a bit extra for you--these are stories we love to hear! We'll see you next winter! Sincerely,... More 

Tampa, Florida
Level Contributor
66 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed June 2, 2015

Nothing not to like. Clean facility. Great location right off the interstate. Nice rooms with all the expected amenities. Very nice continental breakfast every morning. Great staff. I arrived late still hoping to catch the last few minutes of Game 7. I ran inside and told him my "problem". He typed like a madman to speed register me and I... More 

Was this review helpful? Yes
Mark T, Front Office Manager at Fairfield Inn Albany East Greenbush, responded to this review

Hello, Thank you for taking the time to share your experience with others about your stay with us.I'm happy to hear that you found us very clean and your room and breakfast to your expected standards. Also, I'm thrilled I could get you into your room fast enough to catch the last bit of the game. I don't always type... More 

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Hotel & grounds (4)
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