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LaGuardia Plaza Hotel - New York

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104-04 Ditmars Blvd, East Elmhurst, NY 11369 (Formerly Crowne Plaza New York - LaGuardia Airport)
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LaGuardia Plaza Hotel - New York
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793 Reviews from our TripAdvisor Community

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Fort Lauderdale, Florida
1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

Just want to say that every time i come to this hotel Leonardo at the elmers restaurant is very polite and always on top of your needs of the food I have never run into a waiter like him. Very educated, polite, and with a great sense of humor he makes my visit to the restaurant very very pleasant. In... More 

Helpful?
Thank MercedesCarcamo
ManagerX1, Director of Guest Services at LaGuardia Plaza Hotel - New York, responded to this review

On behalf of the entire staff at LaGuardia Plaza Hotel, thank you for being with us and for your amazing review! Our friendly and accommodating staff loves to make our guests happy. Leonardo and Johanna will be pleased with your review. We look forward to the opportunity to welcome you back soon. Rossy Sanchez Director of Guest Services LaGuardia Plaza... More 

Mansfield,TX
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I am writing to thank-you for your excellent customer service during my stay for my first time visit to New York. Your hotel representatives went above and beyond to ensure that my stay was comfortable. I would like to give a special thanks to Carla, Carolyn and Marlon. I wanted to let you know that Manny went above and beyond... More 

Helpful?
Thank Quinita Y
ManagerX1, Director of Guest Services at LaGuardia Plaza Hotel - New York, responded to this review

Quinita, thank you for staying with us at the LaGuardia Plaza Hotel and for the wonderful feedback! It is terrific to hear that Carla, Carolyn, Marlon and Manny made a positive difference in your stay. Providing genuine and caring service is what our entire staff loves to do, so we really appreciate your comments. I will definitely share your kind... More 

New York City, New York
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I am visiting this hotel every week with my wife and I love it,,,,special if you want to have fun with your wife the bar is nice and Leo the bartender is the best make my wife and my self very good thanks Leo for you attention and carisma

Helpful?
Thank eiafj5
ManagerX1, Director of Guest Services at LaGuardia Plaza Hotel - New York, responded to this review

Thank you, for the excellent review! It's great to know you love visiting LaGuardia Plaza Hotel, and we hope your experience left you feeling refreshed, cared for and valued! It is terrific to hear that Leo made a positive difference and he will be pleased with your review. We look forward to the opportunity to welcome you back on your... More 

Cedar Rapids, Iowa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We stayed here a few nights because we were attending a funeral. The location near the airport was great. The shuttle driver was FANTASTIC (he knew all the ins and outs and which trains we should take to where etc). However, the front desk staff left a LOT to be desired. It felt as if the lady who checked us... More 

Helpful?
1 Thank bethw2004
ManagerX1, Manager at LaGuardia Plaza Hotel - New York, responded to this review

Dear Beth, thank you for being our guest and sharing your experience. We certainly apologize for the service you received from our front desk staff, and for your disappointment with your guest room. We are currently undergoing a renovation in all our guest rooms, and it seems as though you may have stayed in a room which we have not... More 

Astoria
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This stay was for my Daughters Birthday. She wanted a "Pool Getaway" with the family. This being the only Indoor Pool close to home, this had to be our choice. Check in quick, Parking garage next door @ $20 for 24 hrs. Room maintained. If you think you will able to sit in the restaurant, not so. We arrived at... More 

Helpful?
Thank LeaJ659
ManagerX1, Manager at LaGuardia Plaza Hotel - New York, responded to this review

Lena, thank you for choosing our hotel for your Daughter's birthday party. I appreciate your nice comments about the service you received from our hotel staff. Although, I sincerely apologize for the maintenance issues you experienced in the swimming pool area. Our staff is looking into this now so we can make improvements. Our goal is to provide an exceptional... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Weather postponed flight. Sent here by Delta Airlines. What a nice surprise. Huge king room, great shower, bed, TV channel choices. Busy bar/restaraunt, probably could have used a busser, to help the overwhelmed bartender. But he fought the good fight and got me fed and a couple drinks. Had a wake up call, then a call from delta changed my... More 

Helpful?
Thank gary c
ManagerX1, Manager at LaGuardia Plaza Hotel - New York, responded to this review

Gary, thanks so much for the nice review! We appreciate you being our guest and we're thrilled you had a great stay at LaGuardia Plaza Hotel. Thanks for your positive comments about the hotel and your guest room, although we apologize for any confusion regarding breakfast. We hope you will stay with us again! Rossy Sanchez Director of Guest Services More 

Greenville, South Carolina
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

My flight got canceled and I was forced to find somewhere to crash for the night. This hotel is close to LGA and offers a free airport shuttle. The hotel itself is modern and clean. The bed was comfortable and the amenities everything you could want. The hotel bar staff was friendly and the food was quite tasty and reasonably... More 

Helpful?
Thank TBL1027
ManagerX1, Manager at LaGuardia Plaza Hotel - New York, responded to this review

Thank you for staying at LaGuardia Plaza Hotel and for providing your feedback. We're glad you found us! Providing a comfortable stay with an accommodating and caring staff is what we're about, so we're delighted with your comments. Please visit us again the next time you are in the area. Rossy Sanchez Director of Guest Services More 

East Bethany, New York
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family stayed for two nights due to an event nearby. First, let me say that Carolyn is an absolute treasure. I hope the hotel realizes what a difference a terrific front desk staffer can make to weary travelers. We were instantly welcomed and quickly booked into our room. Our first room had been recently renovated. Beds were firm with... More 

Helpful?
Thank EffieRover
ManagerX1, Manager at LaGuardia Plaza Hotel - New York, responded to this review

Thank you for your terrific review! We appreciate your nice comments about our front-desk associate, Carolyn, and we're so happy she provided an excellent check-in experience and made your stay more comfortable. Delivering great service is what our entire staff loves to do, so we will pass your comments along to everyone. We also thank you for your kind comments... More 

Atlanta
1 review
5 of 5 stars Reviewed 3 weeks ago

Exceptional service started with the shuttle - on time and quick arrival to the hotel with friendly driver. Lobby was beautiful! and bellman waiting at door to welcome guests. Front desk did great job with a quick check-in, but took time to answer all my questions and orient me to the hotel. Room was clean, modern and comfortable and had... More 

Helpful?
Thank KathrynAtlanta
ManagerX1, Manager at LaGuardia Plaza Hotel - New York, responded to this review

Kathryn, thanks for the excellent review! We enjoyed having you as our guest here at LaGuardia Plaza Hotel and we are delighted you had an exceptional stay! Our goal is to ensure guests experience an accommodating and caring staff in a comfortable environment, so thank you for letting us know you did. The entire staff looks forward to having you... More 

Bethlehem, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I Stayed there last week and the Hotel looks great-Rooms ,Lobby, Bar,everything remodeled and very nicely done. But it's the staff that's really impressive, Carolyn and Carla,at the front desk, and Joseph the Bellman are super friendly, and always give me a warm welcome. They really care about their roles at the hotel as I watch them interact with everyone... More 

Helpful?
Thank Larry B
ManagerX1, Director of Guest Services at LaGuardia Plaza Hotel - New York, responded to this review

Larry, thank you for the wonderful review! We appreciate you being our guest and we're thrilled you had a great visit with us here at LaGuardia Plaza Hotel. We are grateful for the nice comments about our renovation, and the special recognition of our staff members, too. I'll be sure to pass your comments along to everyone. Thanks again for... More 

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