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Quality Inn

2.0 of 5
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188 Clinton Ave, Cortland, NY 13045
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Quality Inn
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Ranked #7 of 9 Hotels in Cortland
A recent review
4 of 5 stars reviewed 4 weeks ago
Helma H Bay Shore, New York
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46 reviews from our community

Traveler rating
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    15
    5
    3
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25
7
2
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bay Shore, New York
Contributor
15 reviews 15 reviews
11 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Homey and friendly. Great service, accomodating people, nice clean rooms. Bathroom could use a little updating. Sheets and towels fluffy and spotless. I go here with my two big dogs and am always welcomed and accomodations are always made. Wouldn't hesitate to recommend this place.

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Albany, New York
Top Contributor
55 reviews 55 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 20, 2015

Overall, it's average. The bed was very comfortable, the breakfast was typical for this type of hotel but the bathroom was moldy (particularly where the tub and shower walls meet (of course you can only see this if you sit in the tub). It didn't appear to have been sanitized in quite some time...ewwww. The fixtures in it were old... More 

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MARIA B, Manager at Quality Inn, responded to this review

Thank you for taking the time to advise us of your stay. We are pleased that you did have a good night sleep in a comfortable bed. The bathroom issues will be discussed with the Housekeeping Staff. We appreciate your feedback, in doing so we can only improve. Thank you again. Maria Bukowski Manager More 

Top Contributor
87 reviews 87 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed February 18, 2015

At first I really liked this hotel. It's clean, pleasant, has a pretty breakfast room, nice staff, etc. However it was a very cold night and there was just no way to get the room to a normal temperature. I'm not sure if the thermostat was broken on the room heater or what but it was a choice of, literally,... More 

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MARIA B, Manager at Quality Inn, responded to this review

Thank you for taking the time to advise us of your stay. Your comments are taken seriously . Our Maintenance and Housekeeping Staff will be looking into the problem with the heating unit. Thanking you for staying with us, hopefully you will consider staying with us again. More 

Travelers are raving about these Cortland hotels

Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 15, 2014

Not worth the $100 /night we were charged! Wallpaper is peeling off, the toilet did not flush properly, the shower fixtures are old, and it was difficult to get the heat to a stable, comfortable temperature. Breakfast was decent, although not "hot" (unless you made oatmeal), but two of the juices were of mysterious origin (definitely not any orange juice),... More 

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MARIA B, Manager at Quality Inn, responded to this review

Thank you for your recent response to your stay. We are sorry to learn that your stay was an unpleasant one. We are in the process of updating our Bathrooms. and updating our Breakfast.. We appreciate your feedback.,it helps us improve our client experience. Thank you More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 14, 2014

We made reservations through an outside reservation agent, and arrived late. The gentleman on the desk was awesome, we had gotten adjoining rooms as requested, and they had put the refrigerator we asked for in one of our rooms. When we spoke to them the next day, they agreed to put a fridge in our second room as well. When... More 

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MARIA B, Manager at Quality Inn, responded to this review

Thank you for taking the time to advsie us of your stay. We are delighted that you had a pleasant stay. I do apologize for the error in our Housekeeping Department. We look forward to seeing you again while in the area. More 

Buffalo
Top Contributor
159 reviews 159 reviews
47 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed October 9, 2014

Have been here before. A dependable stay for a good value. Great location. The room is clean, bathroom is well stocked and bed is comfortable. Internet was very strong. Breakfast is well monitored and refreshed. All staff is friendly. A good stay in Cortland.

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MARIA B, Manager at Quality Inn, responded to this review

Please to learn that you had a pleasant stay with us. Comfortable and clean room is what our Housekeeping Department strive for. Hope to see you again while in the area. More 

aberdeen, nj
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 23, 2014

We were very pleased with our stay at the Quality Inn in Cortland. The man at the front desk was very welcoming upon our arrival. The room was clean and nicely decorated. The bed was very comfortable and the motel, although close to I-81, is in a quiet location with no noise from the highway. The breakfast area was well... More 

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MARIA B, Manager at Quality Inn, responded to this review

Thank you for your comments on your recent stay with us. We are happy to learn that you had an enjoyable stay. Hope to see you again when in the area. More 

West Hartford, Connecticut
Top Contributor
116 reviews 116 reviews
9 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed September 7, 2014

We stayed here o/n on a Labor Day w/e. No reservation, managed to get a room late night. Friendly staff at front desk. Refreshments in the lobby/breakfast area. Clean and neat. Room was nice, bathroom was clean and well stocked. Great value. Breakfast was adequate and well refilled with a decent selection. We travelled 20 miles from Ithaca to stay... More 

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MARIA B, Manager at Quality Inn, responded to this review

Thank you for taking the time to review your stay with us. We appreciate your positive feedback, as this tells us what we are doing correctly to ensure that our guests have an enjoyable stay. We are committed to exceeding expectations in every way. Hope to see you again the the near future. More 

New York
Contributor
16 reviews 16 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 27, 2014

Check-in was quick, there is coffee,tea, fresh fruit, and cookies available 24 hours. We were there for Cornell graduation weekend-the first night we arrived we had a welcome bag of water, fruit,and snacks, the second night a stuffed bear with a Cornell shirt and graduation cap was left on our bed, and the third night some chocolates were left on... More 

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ALBANY,NY
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 4, 2014

Very pleasant. The front desk people both daytime and evening were very friendly and helpful. The room was clean, quiet and well stocked. The price was OK, not the cheapest but I know the quality of the cheapest motel so I was satisfied. No complaints from me!

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MARIA B, General Manager at Quality Inn, responded to this review

Dear Casey: Thank you for taking the time to reply to our review. The principal goal of this hotel is to provide Quality Serivce . It is truly rewarding when a guests praises our staff's efforts . Again, thank you for your kind words. We look forward to your next visit when in the area. More 

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