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Country Inn & Suites Cortland

2.5 of 5 3707 Route 281, Cortland, NY 13045
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Certificate of Excellence 2014
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Country Inn & Suites Cortland
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Country Inn & Suites Cortland
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282 reviews from our community

Traveler rating
    170
    92
    13
    6
    1
See reviews for
150
50
11
35
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed there for a family wedding. The chain offered a government rate for leisure travel which we always appreciate, for up to two rooms. We were able to get our parents a room too. My parents room was handicapped accessible and huge!! All six of us hung out there. Our room was large too and everything was very clean.... More 

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear mrsks, Thank you so much for sharing your amazing feedback with our future guests. We are very glad that you enjoyed your recent stay with us. We agree that we are a very affordable option for guests that are visiting the Ithaca area. We enjoy having our wedding families join us as we are able to be a part... More 

Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this property over the Thanksgiving weekend. It is what you expect it a small town where there aren't many options, and is better than most of the mid-end chains. The good: The room was clean and large, the bed comfortable, the front desk staff friendly. The wifi is always working and is free, and who doesn't love... More 

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear Diana W, I thank you for taking the time to share your feedback about your recent stay with us. I thank you for mentioning the cleanliness of our hotel and the friendliness of our staff. I do apologize for each of the concerns that you mentioned, such as the mismatched décor, and the breakfast not being replenished fast enough.... More 

GRAND ISLAND
Top Contributor
563 reviews 563 reviews
35 hotel reviews
282 helpful votes 282 helpful votes
4 of 5 stars Reviewed 2 weeks ago

another great experience here with two families showing up late for the holidays and being treated just like family... love the book exchange... breakfast wonderful, but perhaps they might add one more to staff at that time

Was this review helpful? Yes 1
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear DOUGANDPOLLY, Thank you so much for your wonderful comments about our hotel and for naming us the best in Cortland! We strive to give you the best experience possible while with us and use your feedback to accomplish that. I will certainly take into consideration your suggestion regarding breakfast, as I do see how busy we can be in... More 

hemlock, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We had 2 nine year olds and loved it. The staff and facility was very clean and helpful. The rooms were clean, the pool warm and fitness center was nicely equipped. The breakfast was great and having cookies and coffee 24 hours was a nice perk.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear Sarah H, Thank you so much for your wonderful feedback about our hotel. We truly enjoy hosting our guests, especially our families. I am so glad that your children had a great time while they were here. We do our very best to cater to your specific needs while you are with us and I am very glad that... More 

Memphis, Tennessee, United States
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

These were the best hotel employees I've ever encountered. Their friendliness and helpfulness know no bounds. Our room was clean - something you don't always find at other hotels - and there was free wifi. It galls me when I pay a lot for a room and then am expected to pay for wifi also. Dear fellow insomniacs: fresh coffee... More 

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear MaryLuW652, Thank you so much for your praise of our staff and our hotel cleanliness. We are very honored when we receive that type of feedback. I also thank you for mentioning the opportunities that we have to improve as we do use your feedback to fine tune our operations. We look forward to seeing you again when your... More 

Montoursville
1 review
5 of 5 stars Reviewed 2 weeks ago

We have tried a couple other places in this area, and this is our favorite. It is warm and inviting, and the breakfast is better than most. There is always coffee available and cookies for a snack, and you can borrow a book to read, too. Besides free Internet, there is an exercise room and pool. Some rooms have a... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear Joseph S., We thank you so much for sharing your wonderful feedback with our future guests. We are honored that you enjoy visiting our hotel and that you enjoy our extra goodies, such as the lending library and cookies. We look forward to always being your number 1 choice when you visit our area. Have a wonderful rest of... More 

Cortland, NY, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Overall a nice hotel to relax in. Small issues with drains, but otherwise quiet and clean . Excellent internet as well as television ( 2 sets). Staff was friendly and professional; the breakfast room attendant was super nice and cheery; extremely pleasant attitude - thanks.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear Al S, Thank you so much for sharing your wonderful feedback about our hotel and staff. We do strive to give our guests the best experience while with us and are honored when we succeed. Thank you for mentioning your drain concern so that we may resolve that immediately. Thank you again and have a wonderful rest of the... More 

White House, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel is very nice. It felt like home when you walked in the front door and the hot breakfast was enjoyable. The rooms are clean and well decorated. The beds are comfortable. Located across from CUNY college.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear Tony D, Thank you so much for sharing your feedback with our future guests. We are glad that you enjoyed a clean room and great breakfast! We look forward to hosting many future trips for you when you visit the Cortland area. Take care until then! More 

Keene, United States
1 review
3 of 5 stars Reviewed November 10, 2014

We have stayed at this hotel multiple times over the past 3 years and had been VERY happy in the past. This visit things seemed as if the hotel had gone down hill. The bed was was too soft and both my husband and I rolled towards the center of the bed. The pillows were so soft that we felt... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear Jared W, I thank you so much for responding and for sharing your feedback with me. I do apologize for your concnerns during your recent stay with us. Please know that this is not the normal type of feedback that we hear about our hotel, however, we will use your feedback to fine tune our operations in hopes that... More 

Yardley, Pennsylvania
Contributor
19 reviews 19 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 9, 2014

We were greeted by very friendly staff member who informed us we had been upgraded and were given an option of floor, something that usually does not happen. There are cookies and coffee available in the lobby 24 hours a day with breakfast served on weekends from 7-10:30. We had a nice breakfast of scrambled eggs, tasty fried potatoes and... More 

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Kdona48, Thank you so much for your wonderful review of our hotel. I look forward to meeting you during your next visit to Cortland. Thank you for mentioning our staff, cleanliness, and quiet atmosphere here at the hotel. Those are all qualities that we strive to achieve. Have a wonderful rest of the day! More 

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Additional Information about Country Inn & Suites Cortland

Address: 3707 Route 281, Cortland, NY 13045
Phone Number:
Location: United States > New York > Finger Lakes > Cortland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Cortland 2.5*
Number of rooms: 81
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Also Known As:
Country Inn & Suites Cortland Hotel Cortland
Country Inn And Suites Cortland
Country Inn Cortland
Cortland Country Inn

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