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All 9 Cortland hotels

Country Inn & Suites Cortland

2.5 of 5 Hotel   |   3707 Route 281, Cortland, NY 13045
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Ranked #1 of 9 Hotels in Cortland
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 1 week ago
Al S Cortland, NY, United States
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276 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cortland, NY, United States
1 review
4 of 5 stars Reviewed 1 week ago

Overall a nice hotel to relax in. Small issues with drains, but otherwise quiet and clean . Excellent internet as well as television ( 2 sets). Staff was friendly and professional; the breakfast room attendant was super nice and cheery; extremely pleasant attitude - thanks.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear Al S, Thank you so much for sharing your wonderful feedback about our hotel and staff. We do strive to give our guests the best experience while with us and are honored when we succeed. Thank you for mentioning your drain concern so that we may resolve that immediately. Thank you again and have a wonderful rest of the... More

White House, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is very nice. It felt like home when you walked in the front door and the hot breakfast was enjoyable. The rooms are clean and well decorated. The beds are comfortable. Located across from CUNY college.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear Tony D, Thank you so much for sharing your feedback with our future guests. We are glad that you enjoyed a clean room and great breakfast! We look forward to hosting many future trips for you when you visit the Cortland area. Take care until then! More

Keene, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel multiple times over the past 3 years and had been VERY happy in the past. This visit things seemed as if the hotel had gone down hill. The bed was was too soft and both my husband and I rolled towards the center of the bed. The pillows were so soft that we felt... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear Jared W, I thank you so much for responding and for sharing your feedback with me. I do apologize for your concnerns during your recent stay with us. Please know that this is not the normal type of feedback that we hear about our hotel, however, we will use your feedback to fine tune our operations in hopes that... More

Yardley, Pennsylvania
Contributor
19 reviews 19 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were greeted by very friendly staff member who informed us we had been upgraded and were given an option of floor, something that usually does not happen. There are cookies and coffee available in the lobby 24 hours a day with breakfast served on weekends from 7-10:30. We had a nice breakfast of scrambled eggs, tasty fried potatoes and... More

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Kdona48, Thank you so much for your wonderful review of our hotel. I look forward to meeting you during your next visit to Cortland. Thank you for mentioning our staff, cleanliness, and quiet atmosphere here at the hotel. Those are all qualities that we strive to achieve. Have a wonderful rest of the day! More

essex, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Clean, modern and well priced right next to the campus of Suny Cortland. Have stayed here before. Service excellent and pretty good breakfast compared to other places I have stayed which offer continental breakfast.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear HughG, Thank you so much for mentioning our excellent customer service and the cleanliness of our hotel. We strive to give you a wonderful experience when you visit and are very honored when we succeed. We look forward to hosting many future stays here for you, especially if you are visiting SUNY. Our location is perfect for SUNY families.... More

1 review
5 of 5 stars Reviewed 3 weeks ago

We went for Cortland Family Weekend and only stayed for one night, but we felt very comfortable and relaxing there. The staff was friendly and helpful and the place was clean with a nice warm atmosphere.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear Guest, Thank you so much for choosing to stay with us during Family Weekend at Suny. We hope that you enjoyed the events they were hosting. Unfortunately, the weather wasn't great for the football game but our team tryed hard. Thank you for your wonderful comments about our hotel. We are glad that you felt we were very clean... More

Draper, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Really would recommend this hotel. Clean, welcoming and so friendly. Great breakfast buffet. If you're in Cortland, try and get a room here! Every staff member we encountered from the front desk, the housekeeping staff and breakfast buffet attendants were very friendly and always looked us in the eye and said hello with a smile. Rooms smelled clean and fresh!... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear Patty H, I thank you for sharing your wonderful feedback about our staff. I am glad to hear that we are achieving our goals of making our guests stay the most enjoyable one that it can be. Thank you for recommending us to future travelers to our area. Have a wonderful rest of the day and we look forward... More

Round Hill, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Appreciate the kind staff, from check-in to breakfast staff. Loved the games in the lobby as well; it tickled our kids to see them there. The breakfast did not disappoint as well. Even with young children we felt very welcome there.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear Leigh R, I am so glad to hear that your kids enjoyed their stay here. We do our very best to cater to guests of all ages, including the little ones. I am glad they enjoyed the games and hope they got some yummy cookies too! Have a great rest of the day and know that we hope to... More

1 review
5 of 5 stars Reviewed 4 weeks ago

The rooms were larger and with nicer amenities than other more expensive hotels we have stayed. Rooms were very sound proof. The bed and linens were of very good quality. There were four nice quality pillows and plenty of towels.At many other hotels we would have to call to get extras and wait for them to come. We got the... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear 570deang, Thank you so much for your wonderful feedback about our hotel. We do strive to offer an excellent value for the cost. I am glad that you enjoyed the jacuzzi room and that you had enough linen and of good enough quality to be very comfortable here. I hope that you have a wonderful rest of the day... More

Monroe, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

Clean, friendly, accommodating, easy, great for family/kids, would highly recommend .......and I work for a luxury hotel company, therefore my expectations tend to be high. Beds could be a little better, but it served the purpose.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kelly F, General Manager at Country Inn & Suites Cortland, responded to this review

Dear Erica P, Thank you for sharing your feedback with our future guests and thank you for sharing that you have high expectations due to your occupation. I am very honored that we were able to serve you to the highest of your expectations and look forward to seeing you when you return to Cortland in the future. Have a... More

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Additional Information about Country Inn & Suites Cortland

Address: 3707 Route 281, Cortland, NY 13045
Phone Number:
Location: United States > New York > Finger Lakes > Cortland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Cortland 2.5*
Number of rooms: 81
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Also Known As:
Country Inn And Suites Cortland
Country Inn & Suites Cortland Hotel Cortland
Country Inn Cortland
Cortland Country Inn

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