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Hampton Inn Cortland

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26 River Street, Cortland, NY 13045
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1 room 1 adult
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Hampton Inn Cortland
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361 Reviews from our TripAdvisor Community

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Cortland, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I am admittedly a clean freak and the Hampton in Cortland surpassed my expectations. The staff was extremely helpful and friendly. I stayed for a week and every morning when I got off the elevator to go to breakfast at least one staff member daily would ask if I had a good night and slept well. So very thoughtful!

Review collected in partnership with Hampton

Helpful?
Thank Dorrie P
NYC, and New Paltz, NY
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel has lots of extras. They have a soup every night in the lobby. For breakfast they have greek as well as regular yogurt (important to vegetarians b/c the greek has no gelatin). The staff is lovely and helpful. I arrived one night without my toiletries and they provided a whole care package. Likewise, I had to scan and... More 

Helpful?
Thank traumatired
Mike P, General Manager at Hampton Inn Cortland, responded to this review

First off we would like to thank you for all of your kind words regarding your recent stay with us. We are very pleased to hear that you enjoyed your stay and that we were able to provide you with everything that you needed. Our staff strives everyday to earn positive comments such as this. If there is anything that... More 

Bethpage, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel, great service and amenities. The breakfast is nice and convenient. The rooms are clean and the front desk service is very friendly and helpful. The internet connection process is a bit lengthy which is unnecessary but given that it is free this is only a minor inconvenience.

Review collected in partnership with Hampton

Helpful?
Thank James S
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you for your feedback based on your recent stay with us. We value all guest feedback and our staff strives to earn these positive comments every day. We are happy to hear that you enjoyed our amenities and our friendly staff. We apologize if the internet sign in process caused you any inconvenience. If there is anything that we... More 

East Hampton, Connecticut
2 reviews
5 of 5 stars Reviewed January 3, 2016

The Hampton Inn Cortland was very nice. It felt like a new hotel. The staff was courteous and friendly. The indoor pool was warm! Not like the place next door. No comparison. We will definitely stay here again when we visit family in the area. The breakfast was very good, nice selection of hot and cold items, clean and fresh... More 

Helpful?
Thank agk1927
Rachel P, Guest Relations Manager at Hampton Inn Cortland, responded to this review

Thank you for your feedback based on your recent stay with us. We are so happy to hear that you enjoyed your stay us, and were able to enjoy some of our amenities, such as breakfast and our extra charging station on the night stand. If there is anything that we could improve on or anything that you would like... More 

Canton, United States
1 review
5 of 5 stars Reviewed December 30, 2015

We stayed here Christmas night while visiting with family, and the person working the desk both Christmas bight and the next morning treated us like royalty, offering us snacks, and responding quickly and cheerily to our requests for extra blankets,etc. Even something we asked for that they didn't have (cord to hook our phone to TV and stream movies) they... More 

Review collected in partnership with Hampton

Helpful?
Thank Elizabeth P
Rachel P, Guest Relations Manager at Hampton Inn Cortland, responded to this review

We are so very pleased to hear that you enjoyed your stay with us during Christmas, and that our front desk staff was cheery and efficient. If there is anything that we could have done to make your Christmas stay more enjoyable please let us know. We appreciate all guest feedback and suggestions. Thank you again for your time. We... More 

Bellmore, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 22, 2015

We have previously stayed at the Cortland Hampton Inn. Room is always nicely furnished and clean. Staff is friendly, helpful and attentive. Check-in online is a big time saver and you can select your room from what's available. Check-out also went quickly and smoothly.

Review collected in partnership with Hampton

Helpful?
Thank Diane C
Rachel P, Guest Relations Manager at Hampton Inn Cortland, responded to this review

Thank you for your feedback based on your recent stay with us. Our staff strives each day to earn these positive comments.We would also like to thank you for mentioning our e-checkin feature, we are glad that you liked it and that it made your check in experience faster for you. If there is anything that we could have done... More 

Selden, New York
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed December 15, 2015 via mobile

So wonderful!! All of the staff were great! The room was so big all of my family was able to stay together in one room. The owner was so pleasant to deal with and talk too. Will definitely stay again!

Helpful?
Thank Mycrazy7
Rachel P, Guest Relations Manager at Hampton Inn Cortland, responded to this review

Thank you for your kind words regarding our staff and hotel. We are very pleased to hear that you enjoyed your stay and they you and your family could all stay in one room. If there is anything that we could improve on or anything that we could have done to make your stay more enjoyable please let us know.... More 

Massena
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed December 15, 2015

I stayed here in early December 2015, for four nights, on business. The hotel was well appointed with clean rooms, nice furnishings in lobby and business center. Bed were comfortable. The room temp had to be turned way down to truly get it into the upper 60's to be able to sleep. The coffee in the lobby at any time,... More 

Helpful?
Thank James C
Rachel P, Guest Relations Manager at Hampton Inn Cortland, responded to this review

Thank you for your feedback based on your recent stay with us. We are glad you found your room to be clean and comfortable. Our staff strives each day to earn these positive comments. We apologize for the coffee being cool, if there is anything else that we could improve upon please let us know. All guest feedback and suggestions... More 

Reston, Virginia
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed December 13, 2015

Professional, efficient, friendly and helpful staff. Spotless and nicely appointed breakfast serving room and dining area for continental breakfast. Fresh fruit, yogurt, eggs, pastry, cereal, etc... Our room had bright white bedspreads instead of the usual dreary dark patterned bedspreads most budget hotels have. Bathroom products good. Complimentary internet had easy access and reliable service. Soft chocolate chip cookies upon... More 

Review collected in partnership with Hampton

Helpful?
Thank SummerRoadTrip2013
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you for your feedback based on your recent stay with us. We appreciate you mentioning how close we are to 81 and how much you enjoyed our breakfast. If there is anything that we could have done to make your stay more enjoyable please let us know. Thank you again for your time. We appreciate your business and look... More 

fayetteville, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 10, 2015

The staff at this hotel, more so then at any other hotel I have ever stayed at, seem to really care about your stay. I called the desk to see if there was a hot tub on the premises (I could not remember since I had looked at several hotels). She actually got busy looking to see if there was... More 

Helpful?
Thank Eileen Z
Mike P, General Manager at Hampton Inn Cortland, responded to this review

First off we are happy to hear that you were given our Hampton 100% guarantee due to you not being able to take a hot shower, we again apologize for this inconvenience. We are also glad to hear that you found our staff to really care about our hotel, we all take a lot of pride in what we do... More 

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