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Hampton Inn Cortland

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26 River Street, Cortland, NY 13045
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Hampton Inn Cortland
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Hampton Inn Cortland
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285 reviews from our community

Traveler rating
    169
    76
    30
    9
    1
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118
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hudson Valley, NY
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

There was a very friendly staff at this hotel, offering snacks and drinks. It was clean and quiet. The location was convenient to the highway. There is a restaurant at the hotel next door. I would stay here again.

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 6 days ago NEW

An excellent visit. Claire, Angel and Mark were attentive to our needs and went the extra mile to make our stay comfortable. Amenities were good as well. Great selection of food for breakfast. Very clean and well maintenanced.

Was this review helpful? Yes
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you for your feedback based on your recent stay with us. We are very pleased to hear that Mark, Angel, and Claire were all attentive and helpful. All of our staff here strives to earn these positive scores. If there is anything else that we could have done to make your stay more enjoyable please let us know. Thank... More 

Brooklyn, NY
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband, daughter and I stayed here for two nights while visiting Ithaca College for accepted students' day. We were able to check in online which was a great bonus since we were arriving late on the first night. When we arrived there was no one at the front desk. After a few short minutes a staff person arrived. With... More 

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Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you for all your feedback based on your recent stay with us. We are a bit understaffed on nights that the hotel is sold out but we are glad the front desk agent on staff the night you stayed with us stayed pleasant even when it got a little stressful and are working to make additional staff available in... More 

Ottawa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Newly renovated hotel, soup and crackers waiting for us in the lobby along with fresh fruit. Internet and business centre easily accessible. Great location just off the highway. Comfortable beds assorted breakfast items in hte morning and fitness centre and pool were also updated. Exceptional customer service from Claire topped off this stay!

Review collected in partnership with Hampton

Was this review helpful? Yes
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you for your feedback based on your recent stay with us. We are pleased to hear that Claire’s customer service made you stay just that much better. Our staff strives to earn these positive comments. If there is anything else that we could have done to make your stay more enjoyable please let us know. Thank you again for... More 

Baton Rouge, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel management staff has given consideration to each and all of the essential pragmatic, practical ingredients that travelers need to make their hotel stay a comfortable and pleasurable experience. Simple things like a choice of specialty pillows for those who find comfort while sleeping in a strange place elusive, fans, an inexpensive yet effective snack perk in the evening,... More 

Review collected in partnership with Hampton

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Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you for your feedback based on your recent stay with us. We value all guest feedback and our staff strives to earn these positive comments. Thank you for taking notice of all the little things we do to ensure our guests have an enjoyable stay with us. If there is anything else that we could have done or provided... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a great stay here at Hampton Inn. Rooms were always clean and lobby was warm and inviting with the smell of freshly baked cookies and corn bread. Staff was extremely hospitable and friendly. Andrew was on duty the night we were hanging out in the lobby and he made us feel comfortable and well taken care of. Such a... More 

Was this review helpful? Yes 2
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you for your feedback based on your recent stay with us. We are glad that you had a good experience and that Andrew made you feel comfortable and welcome. If there is anything else that we could have done to make your stay more enjoyable please let us know. Thank you again for your time. Your business is greatly... More 

Cortland NY, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The facility was a let down but the staff was friendly and helpful. The building was in need of some repair. the hot breakfast could have been hotter.The beds were awesome and clean.The soda machines were empty the entire stay

Review collected in partnership with Hampton

Was this review helpful? Yes
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you so much for your feedback based on your recent stay with us. We value all guest feedback and our staff strives each day to earn these positive comments. We are so sorry to hear that your breakfast wasn't hot enough and that the soda machines were not properly stocked. If there is anything that we could have done... More 

Medford, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Always meets my expectations. I like the Hilton Honors reserved parking spots. Convenient located off interstate. Plenty of parking. Friendly Staff. Only wish there were more quality dining establishments near by.

Review collected in partnership with Hampton

Was this review helpful? Yes
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you so much for taking the time to leave us feedback from your recent stay with us. We strive daily to provide the best service possible and are so happy to hear that you enjoyed your recent stay with us. We are also very conveniently located right off of interstate 81 thank you for mentioning that. We look forward... More 

Nazareth, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

On a college visit to see Colgate U. Mother nature dropped 6+ inches of snow on us and the temperature dropped below zero with a wind chill of -25 outside but everything was warm and fuzzy inside. It was a was great stay. Front desk agent was very helpful in finding us a shoe store that would be open after... More 

Was this review helpful? Yes 1
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you for your feedback based on your recent stay with us. We value all guest feedback and our staff strives each day to earn these positive comments. We are very pleased to hear that you enjoyed your recent stay with us and that out front desk staff was helpful in providing information about our town and where to find... More 

Tarrytown, NY
Top Contributor
79 reviews 79 reviews
35 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 5 weeks ago

One of the better out of the more than two dozen Hampton Inns I've stayed at across the country. It's right off I-81 and little more than a mile to SUNY Cortland. The property was updated and the lobby was open and inviting. Check-in was swift and friendly. The room was what you'd expect from a Hampton Inn, though with... More 

Was this review helpful? Yes 1
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you for your feedback based on your recent stay with us. We value all guest feedback and our staff strives each day to earn positive comments such as this. Thank you for adding that we are in a great area if you are visiting any of our surrounding cities. If there is anything else that we could have done... More 

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