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All 9 Cortland hotels

Hampton Inn Cortland

2.5 of 5 Hotel   |   26 River Street, Cortland, NY 13045
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86%
Ranked #2 of 9 Hotels in Cortland
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Laraib B New York City, New York
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236 reviews from our community

Traveler rating
    136
    66
    25
    8
    1
See reviews for
97
46
11
53
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
New York City, New York
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed there for 1 nite while on our way to New York City. We reached at nite. There was only 1 person at the hotel. He acted as the bell boy, the receptionist, the man of all works. He had to go to the kitchen twice to give me tea bags at nite. He did it all with a... More

Was this review helpful? Yes 1
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Dear Laraib B, Thank you so much for your wonderful review about your recent stay with us. I am glad to hear that Mark was able to make your stay with us enjoyable and pleasant. I have already shared your review with Mark and he was thrilled that he was able to make your stay more comfortable. He is a... More

Cortland, NY, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were struck by the friendly, helpful staff and the amazing breakfast. The staff welcomed us and got us checked in very quickly and easily. Our room was neat and comfortable. The view outside of farmland was enjoyable. We were stopping through Cortland on a drive up to Canada and will definitely stay there again!

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Dear Margaret, Thank you very much for the kind review you left us based on your visit here. We pride ourselves in catering to every guests need big or small. Also I am very happy that you found our property to be so clean and comfortable. We look forward to your return and will be waiting with a smile! More

Nelson, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I booked this hotel for an overnight stay for my parents who are 81. They have traveled extensively during their lives, both domestic and foreign and they both said the hotel staff was wonderful; pleasant, respectful and very helpful and the accommodations were quite good That says a lot coming from a couple who are quite particular.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Dear Nancy B, Thank you for sharing the wonderful experience your parents had here with us!. We were more than happy to accommodate them while in the area, and go the extra step to fulfill their needs. Our staff here loves to provide quality customer service with a smile to all guests. Thank you again for sharing their visit, I... More

Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have found that Hampton Inns provide very good accommodations for a competitive rate. This one in Cortland was no exception. It has been well maintained, has the amenities one would expect, and the staff was helpful and friendly. I have stayed in several motels in Cortland and this is one of the two that I would recommend.

Was this review helpful? Yes 1
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you for the wonderful feedback you gave us based on your recent visit with us. I am happy to hear that we lived up to the good Hampton brand that you have come accustomed to. We strive to keep and maintain our property in great condition, inside and out. Also I am happy to hear that the staff was... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Poor front desk service. Broken coffee machine and no breakfast. The beds were comfortable and the rooms were clean. Very expensive for what we received. check in was easy, check out took 20 minutes because nobody was a the front desk.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you Marie B for taking the time to give us detailed feedback about your stay with us. I apologize that your stay was disappointing, and not up to our Hampton standards. I have since talked to my staff about a backup solution if the coffee machine goes down. I am happy to hear that you found our rooms to... More

West Wyoming, Pa
Contributor
13 reviews 13 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A great hotel, used it to explore the 4 easternmost finger lakes about 1/2 hour from Ithaca, Auburn and Skaneateles. Drew, at the service desk gave us some great restaurants to eat. Katlynn who took care of the breakfast buffet, although by herself, kept the breakfast buffet stocked and kept the area very clean for all the guests. There was... More

Was this review helpful? Yes 3
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Dear Robert J, Thank you so much for the wonderful review about your recent stay with us. I am glad to hear that Drew and Caitlyn were able to make your stay with us enjoyable and pleasant. I cannot wait to pass this along to those two, they will be thrilled. As you said our bathrooms are very clean and... More

Hartford, CT, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 8, 2014

This hotel was clean, well maintained and the staff friendly and helpful. We stayed here for Jets training camp and even got to see some of the players that were staying at the hotel while we were. Breakfast was adequate and free coffee in the lobby 24 / 7 was appreciated..

Review collected in partnership with Hampton

Was this review helpful? Yes 3
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Dear Mark, Thank you for taking the time to give us a positive review based on your recent stay here. I am glad you and your family made it up for the Jets camp, it is a exciting time in Cortland. We are thrilled you got to see some of the players while staying with us! We strive to provide... More

Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 3, 2014

We go to Cortland often as we are alums of the college, but usually stay in another hotel. The city is busier now due to Jets Training Camp, which was the reason for our visit. The king room was spacious and very clean, with a microwave & refrigerator, and we were given two complimentary bottles of water at check in.... More

Was this review helpful? Yes 4
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Dear Kathy Fernandez, Thank you so much for taking your time to leave us feedback on your recent stay! Although the town is much busier at this time of year because of the Jets training camp, which is just a short drive from our hotel. We are glad to hear you were able to stay with us and delighted that... More

Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 1, 2014

Stayed here for a long weekend. Front desk staff was very helpful. The young man on duty was more than happy to phone around to some local businesses I was interested in to find out their hours. Room was very clean and on-par with my expectations. Bed was VERY comfortable. Free breakfast exceeded my expectations. I am surprised at the... More

Was this review helpful? Yes 3
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Dear NCTravels919, We are very happy to hear that our front desk staff was helpful to you. We strive exceed all customer service expectations. Cleanliness is a big deal to us here at the Hampton and we are happy that our guests can see that. Our wide variety of breakfast items is always a hit and I will be sure... More

Allentown, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 31, 2014

Stayed at hotel as a wedding guest of a friend getting married. Excellent services and room. King size bed was slightly uncomfortable but i guess thats expected with a hotel mattress. I prefer firmer myself. Complimentary breakfast buffet was excellent.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you Joseph for taking the time to give us a positive review. I am happy to hear that you were able to enjoy your stay with us, especially our service and cleanliness. I am sorry that the beds were not as comfortable as you would like, we do have a new "sleep program" that offers things such as ear... More

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Additional Information about Hampton Inn Cortland

Address: 26 River Street, Cortland, NY 13045
Phone Number:
Location: United States > New York > Finger Lakes > Cortland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Cortland 2.5*
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Also Known As:
Hampton Inn Cortland Hotel Cortland
Cortland Hampton Inn

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