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All 9 Cortland hotels

Hampton Inn Cortland

2.5 of 5 Hotel   |   26 River Street, Cortland, NY 13045
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86%
Ranked #2 of 9 hotels in Cortland
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Robert J West Wyoming, Pa
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  • Reviews (232)
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232 people have reviewed this hotel

Traveler rating
    134
    64
    25
    8
    1
See reviews for
97
44
11
53
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
1 review
2 of 5 stars Reviewed 6 days ago NEW

Poor front desk service. Broken coffee machine and no breakfast. The beds were comfortable and the rooms were clean. Very expensive for what we received. check in was easy, check out took 20 minutes because nobody was a the front desk.

Review collected in partnership with Hampton

Was this review helpful? Yes
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you Marie B for taking the time to give us detailed feedback about your stay with us. I apologize that your stay was disappointing, and not up to our Hampton standards. I have since talked to my staff about a backup solution if the coffee machine goes down. I am happy to hear that you found our rooms to... More

West Wyoming, Pa
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

A great hotel, used it to explore the 4 easternmost finger lakes about 1/2 hour from Ithaca, Auburn and Skaneateles. Drew, at the service desk gave us some great restaurants to eat. Katlynn who took care of the breakfast buffet, although by herself, kept the breakfast buffet stocked and kept the area very clean for all the guests. There was... More

Was this review helpful? Yes 1
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Dear Robert J, Thank you so much for the wonderful review about your recent stay with us. I am glad to hear that Drew and Caitlyn were able to make your stay with us enjoyable and pleasant. I cannot wait to pass this along to those two, they will be thrilled. As you said our bathrooms are very clean and... More

Hartford, CT, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel was clean, well maintained and the staff friendly and helpful. We stayed here for Jets training camp and even got to see some of the players that were staying at the hotel while we were. Breakfast was adequate and free coffee in the lobby 24 / 7 was appreciated..

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Dear Mark, Thank you for taking the time to give us a positive review based on your recent stay here. I am glad you and your family made it up for the Jets camp, it is a exciting time in Cortland. We are thrilled you got to see some of the players while staying with us! We strive to provide... More

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We go to Cortland often as we are alums of the college, but usually stay in another hotel. The city is busier now due to Jets Training Camp, which was the reason for our visit. The king room was spacious and very clean, with a microwave & refrigerator, and we were given two complimentary bottles of water at check in.... More

Was this review helpful? Yes 2
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Dear Kathy Fernandez, Thank you so much for taking your time to leave us feedback on your recent stay! Although the town is much busier at this time of year because of the Jets training camp, which is just a short drive from our hotel. We are glad to hear you were able to stay with us and delighted that... More

Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a long weekend. Front desk staff was very helpful. The young man on duty was more than happy to phone around to some local businesses I was interested in to find out their hours. Room was very clean and on-par with my expectations. Bed was VERY comfortable. Free breakfast exceeded my expectations. I am surprised at the... More

Was this review helpful? Yes 1
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Dear NCTravels919, We are very happy to hear that our front desk staff was helpful to you. We strive exceed all customer service expectations. Cleanliness is a big deal to us here at the Hampton and we are happy that our guests can see that. Our wide variety of breakfast items is always a hit and I will be sure... More

Allentown, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed at hotel as a wedding guest of a friend getting married. Excellent services and room. King size bed was slightly uncomfortable but i guess thats expected with a hotel mattress. I prefer firmer myself. Complimentary breakfast buffet was excellent.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you Joseph for taking the time to give us a positive review. I am happy to hear that you were able to enjoy your stay with us, especially our service and cleanliness. I am sorry that the beds were not as comfortable as you would like, we do have a new "sleep program" that offers things such as ear... More

Riceville, Iowa
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My daughter and I were in Cortland for a wedding and to enjoy a weekend together before she goes to grad school. When I made reservations by phone the young man I talked to was very pleasant and helpful and he was at the hotel desk when we checked in and he made us feel very welcomed and comfortable as... More

Was this review helpful? Yes 1
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Dear Linda Y, Thank you for sharing this wonderful experience you had at our hotel with fellow travelers. Liana will be thrilled and I cannot wait to tell her that she made a huge impact on you. We love to make returning guests feel at home and Liana was able to nail it right on the button. We look forward... More

Cortland, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Never done this before, but just got the best service of my life and asked how I could let it be known. My family travels to Cortland to visit my grandfather once/year and books a block of hotel rooms for a week. I just happened to be in town a month after our annual trip by myself, it was raining,... More

Was this review helpful? Yes 2
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you for sharing this wonderful experience you had at our hotel with fellow travelers. Liana will be thrilled and I cannot wait to tell her that she made a huge impact on you. We love to make returning guests feel at home and Liana was able to nail it right on the button. We look forward to having you... More

Toms River, NJ
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 28, 2014

We only stayed 1 night ...... We were traveling to Buffalo from NJ. Perfect location to stop overnight. Lobby was very nice. At check-in, we were given bottles of water. And the kids enjoyed the cookies that were provided. Our room was clean and comfortable......it could probably use some updating, but the cleanliness is what matters to us. Breakfast was... More

Was this review helpful? Yes 1
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Dear TomsRiver_NJTac, I am very glad that you found our location to be perfect for your needs! I will certainly forward your message to the staff. We take great pride in our service and in the cleanliness of our rooms. If you find yourself in town again, don't hesitate to stop by for some more of those cookies! Regards, Michael... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

I've stayed at this particular hotel more than 30 times and have always had the best stay. Hotel is clean and the manager is very professional. I've always been treated professionally by all of the staff members. Most importantly to me is that the rooms are always CLEAN!!!! That's key to me when traveling and this hotel is the best... More

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Mike P, General Manager at Hampton Inn Cortland, responded to this review

Thank you Carlc369 for taking the time to give us a review based on your recent stay here. We strive to keep and maintain the cleanliness here at our hotel and it brings joy to all of us when guests notice. Our customer service is our number one priority when it comes to our guests and making their stays the... More

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Additional Information about Hampton Inn Cortland

Address: 26 River Street, Cortland, NY 13045
Phone Number:
Location: United States > New York > Finger Lakes > Cortland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Cortland 2.5*
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Also Known As:
Hampton Inn Cortland Hotel Cortland
Cortland Hampton Inn

56 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Number of rooms
68

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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