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Holiday Inn Express Cortland

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2.5 of 5
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4 1/2 Locust Avenue, Cortland, NY 13045
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1 room 1 guest
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Holiday Inn Express Cortland
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78 Reviews from our TripAdvisor Community

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Traveler rating
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    25
    7
    1
    1
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48
10
1
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Usually, our stays at Holiday Inn Expresses are great. This one, not so much. Discovering there are no bath towels until after you get out of the shower is not good timing. At least the hand towels were soft... Plus, there was no laundry bag in the closet, which is no big deal. But to not have the cinnamon rolls... More 

Was this review helpful? Yes
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Guest: Our mission is to provide the most outstanding guest service possible and it pains me when we fail. I have addressed the lack of towels in your room with housekeeping and I can assure your that will not happen again. I must confess that we did have one occasion in the not too distance past when our vendor... More 

Oshawa Ontario Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed July 13, 2015

We booked the Holiday Inn Cortland on line prior to our road trip from Oshawa Ont to Wilmington Delaware. Despite some confusion on the part of On-Star we found the hotel with little trouble. It is perfectly located with very easy access to and from route 81. I had called in the morning to confirm our reservation and was assured... More 

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Miami, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 2, 2015

The staff was very courteous and helpful. The rooms were well furnished and comfortable. The breakfast was fantastic with fresh cinnamon buns! Each day the cleaning staff left a few goodies. We were there for a graduation in Ithaca and they provided information on the graduation with schedule as well as snacks to carry for the day.

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Hypoluxo, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 31, 2015

The Holiday Inn Express in Cortland, NY is amazing! I lived in Cortland for many years and was back for a visit (it had been 5 years!) and I expected a mediocre hotel. I was shocked! The place is amazing. Very friendly staff, super nice rooms-better than any other holiday inn express I have ever stayed in, and I have... More 

Was this review helpful? Yes 1
Orchard Park, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2015

The hotel staff was very friendly,our room was clean and the bed was so comfortable that we ask for the make and model. Although they didn't know. This hotel is right off Interstate 81, about a mile from Suny Cortland.

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Tucson, Arizona
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 21, 2015

Arrived after a long travel and shopping day. Check-in was quick and efficient - our room appeared clean and nice. We requested a cot that was delivered promptly. Breakfast left something to be desired (very heavy on overprocessed foods), but it was well tended. As an IHG Rewards member, I frequent HI Express - this one is competitively priced for... More 

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Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed April 9, 2015 via mobile

We stopped in on our way home to Savannah, GA from 1000 Islands NY. We had a very long week of renovating a rental home and we had been staying at another hotel chain all week in Watertown. We left late at night after finishing our work and decided to get an hour or two on the road. My back... More 

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Theresa W, Manager at Holiday Inn Express Cortland, responded to this review

Dear Sazco4: Thank you very much for staying with us. You are our guest and deserve the best. When we succeed in providing outstanding service, we have accomplished our mission. Please come again! More 

Pittsford, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 10, 2015

We were traveling to Jersey for a week when the GPS took us off onto Rte 20. We ended up getting stranded just north of Cortland and booked a room around midnight. After sitting there for 4 hours, we were rescued, and arrived around 5 AM. We were a bit worried because the parking lot was full, but the nice... More 

Was this review helpful? Yes 2
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Guest: Yes, with a heavy heart and considerable embarrassment must I admit that this incident happened. Due to a sudden snow squall coming of Lake Ontario, our front desk was inundated with guests seeking shelter. Unfortunately, two guests who had arrived were not checked into the rooms and that resulted in the mix-up of the availability of these rooms.... More 

Nassau, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 1, 2015

Hi - I would give the staff 5 stars. Had to lower my review because of the rooms. The rooms were clean, but he beds were full size, not queen. How are you supposed to fit 2 adults and 2 teens in a bed like that? I hardly slept all night, too tight. With that said, the rooms were plenty... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Cortland, responded to this review

Dear lps56, Thank you for writing a review about your recent stay with us. I am pleased to note that you liked the hotel facility and level of cleanliness. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. We regret that... More 

Brooklyn, New York
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed February 20, 2015

Stayed 3 nights while skiing at Greek Peak. Check in was fast and efficient. The lobby is nice with a fireplace and coffee 24/7. The room was spacious and clean with comfortable beds. Shower was hot and powerful. Swimming pool was as expected; small and lukewarm but plenty of towels. The adjoining gym had 3-4 machines that worked fine. Breakfast... More 

Was this review helpful? Yes
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Guest: Thank you very much for staying with us and taking the time to share your thoughts with other travelers. We are happy that you enjoyed the pool and our complimentary breakfast. We do offer several healthy breakfast items such as Kellogs Special K with Red Berries, gluten free muffins, oatmeal and fresh fruit. However, should you be craving... More 

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