We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Cortland

Certificate of Excellence
2.5 of 5
Hotel website
Hotel deals
4 1/2 Locust Avenue, Cortland, NY 13045
Special Offer
Save 10-30%
Holiday Inn Express Cortland
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #4 of 9 Hotels in Cortland
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
siouxbdoo Tucson, Arizona
Write a Review

72 reviews from our community

Traveler rating
    41
    23
    6
    1
    1
See reviews for
44
8
1
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
  • All months
    (72)
  • Mar-May only
    (11)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (11)
All months
Tucson, Arizona
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Arrived after a long travel and shopping day. Check-in was quick and efficient - our room appeared clean and nice. We requested a cot that was delivered promptly. Breakfast left something to be desired (very heavy on overprocessed foods), but it was well tended. As an IHG Rewards member, I frequent HI Express - this one is competitively priced for... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We stopped in on our way home to Savannah, GA from 1000 Islands NY. We had a very long week of renovating a rental home and we had been staying at another hotel chain all week in Watertown. We left late at night after finishing our work and decided to get an hour or two on the road. My back... More 

Was this review helpful? Yes
Theresa W, Manager at Holiday Inn Express Cortland, responded to this review

Dear Sazco4: Thank you very much for staying with us. You are our guest and deserve the best. When we succeed in providing outstanding service, we have accomplished our mission. Please come again! More 

Pittsford, New York
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed March 10, 2015

We were traveling to Jersey for a week when the GPS took us off onto Rte 20. We ended up getting stranded just north of Cortland and booked a room around midnight. After sitting there for 4 hours, we were rescued, and arrived around 5 AM. We were a bit worried because the parking lot was full, but the nice... More 

Was this review helpful? Yes
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Guest: Yes, with a heavy heart and considerable embarrassment must I admit that this incident happened. Due to a sudden snow squall coming of Lake Ontario, our front desk was inundated with guests seeking shelter. Unfortunately, two guests who had arrived were not checked into the rooms and that resulted in the mix-up of the availability of these rooms.... More 

Nassau, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 1, 2015

Hi - I would give the staff 5 stars. Had to lower my review because of the rooms. The rooms were clean, but he beds were full size, not queen. How are you supposed to fit 2 adults and 2 teens in a bed like that? I hardly slept all night, too tight. With that said, the rooms were plenty... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Cortland, responded to this review

Dear lps56, Thank you for writing a review about your recent stay with us. I am pleased to note that you liked the hotel facility and level of cleanliness. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. We regret that... More 

Brooklyn, New York
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 20, 2015

Stayed 3 nights while skiing at Greek Peak. Check in was fast and efficient. The lobby is nice with a fireplace and coffee 24/7. The room was spacious and clean with comfortable beds. Shower was hot and powerful. Swimming pool was as expected; small and lukewarm but plenty of towels. The adjoining gym had 3-4 machines that worked fine. Breakfast... More 

Was this review helpful? Yes
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Guest: Thank you very much for staying with us and taking the time to share your thoughts with other travelers. We are happy that you enjoyed the pool and our complimentary breakfast. We do offer several healthy breakfast items such as Kellogs Special K with Red Berries, gluten free muffins, oatmeal and fresh fruit. However, should you be craving... More 

New York City, New York
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 17, 2015

We stayed here visiting daughter at college for 2 nights. Much better experience then last year. We asked for higher floor and was on the 4th (top) floor. Much quieter!!! Staff was very nice at front desk and helped us get in from snowstorm. We ate the Mcdonalds (block away) in the breakfast dining area as we came in. Still... More 

Was this review helpful? Yes
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Jenn: Thank you very much for taking the time out of your busy schedule to share your thoughts with our future visitors. We are happy that you decided to return to the Holiday Inn Express in Cortland. It is our mission to provide you with excellent service and a home away from home. Our breakfast is plentiful, our pool... More 

Upper Nyack, NY
Top Contributor
164 reviews 164 reviews
13 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed November 3, 2014

I was here this past weekend and, even though it is a Holiday Inn Express and I was not expecting much, it was still pretty much a let down. The pros are that it is very close to the highway so you can get on and off Route 81 easily, and there is a Perkins just across the parking lot... More 

Was this review helpful? Yes 1
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Guest: I am dismayed to read your comments regarding your last stay with us at the Holiday Inn Express in Cortland. Our mission is to make your stay comfortable and enjoyable. It does not appear that we succeeded. I am sharing your comments with our various departments to implement procedures that will rectify the situation that you encountered. I... More 

Atlanta, GA
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2014

Recently stayed at this location while visiting a relative who is a student at Cornell. Getting to location was easy-breezy from the Syracuse airport -- located right off the interstate and convenient to several stores and restaurants. Check-in was easy and the staff was super nice. The breakfast was substantial -- especially for this type of hotel: BACON (yum!), turkey... More 

Was this review helpful? Yes
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Guest: we are so very happy that you stayed with us. You have many lodging choices and it pleases us when we can accommodate you and provide you a home away from home. Thank you for the heads up about the vacuuming. This is certainly not how we operate here and I will have some hands on training with... More 

New York City, New York
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 28, 2014

We booked over a month ago and just came back from 2 night stay. We were in the first room by elevator,first floor-very loud from elevator shaft and across from breakfast area-people talking early in AM. If we stayed here again, I would ask be be placed on level 2 or higher and away from elevator. Also, we left room... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Cortland, responded to this review

Dear jenn012_10, Thank you for staying and taking time to share your experience with us. We continuously strive to improve on our services with the aim to give you the best hotel experience. I sincerely apologize if the noise levels and our housekeeping services fell below your expectations. Rest assured that your comments will be used to improve our facility.... More 

Ann Arbor, Michigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 14, 2014

The Holiday Inn Express chain is one of my favorites and it never let's me down This is a very nice little hotel, conveniently located right off the expressway between Cortland and Homer. Pleasant staff, breakfast you can count on to be tasty, and clean comfortable rooms - I think it's the best option for a stay in this small... More 

Was this review helpful? Yes
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Grunch11: Thank you very much for the compliment. We are very proud of our hotel and it is reflected in the staffs' attitude. We are eager to provide you with the outstanding service that you expect and deserve. Thank you very much for staying with us! More 

Questions? Get answers from hotel staff and past guests. Ask a question

16 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2)
Viewed
Room/suite (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Pool/beach area (2)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (2)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question