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Holiday Inn Express Cortland

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4 1/2 Locust Avenue, Cortland, NY 13045
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1 room 1 adult
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Holiday Inn Express Cortland
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85 Reviews from our TripAdvisor Community

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Ithaca, New York
1 review
2 of 5 stars Reviewed 3 weeks ago

The location of the hotel was convenient,but the room wasn't clean and most importantly the sheets were dirty which is crucial element for me.Breakfast was nice the pool was cold.Will not stay again at this hotel.

Helpful?
Thank Halo2016
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Halo2016: I am extremely disappointed to your experience at our hotel was less than optimal. We pride ourselves on delivering outstanding service and clean accommodations. Something went wrong here and we would like you to give us another chance to illustrate to you that this is not how we operate. Please call me personally at 607.299.0099. I am looking... More 

New York City, New York
Level Contributor
150 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed November 3, 2015

This property is what would someone expect of a very good Holiday Inn Express. I stayed here twice, once in a room and another time in a suite. The room was very spacious and the suite had the addition of a couch and a larger bathroom with a very nice whirlpool bathtub. Bedding and selection of pillows are very comfortable,... More 

Helpful?
Thank Smertios
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Valued Guest: We appreciate your recommendation and your loyalty. Our rooms are indeed very spacious and breakfast is outstanding. Did you get a chance to sample one of our awesome cinnamon rolls? So war, layers of cinnamon and oozing with sugar! We hope to see you again when you are in Cortland! More 

Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 2, 2015 via mobile

Very clean and convenient. Staff was friendly and always offered to assist. Breakfast bar was good and we utilized the exercise room as well. Not the least expensive in the area and was a bit surprised when we learned they couldn't make any price adjustments for the rest of our family traveling into the area for a funeral since the... More 

Helpful?
Thank Matracom
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Guest: Thank you so much for staying with us. I am sorry for the circumstances that brought you to Cortland, but happy that you enjoyed your stay with us. I am sure that you are one of our valued IHG Rewards members and I want to thank you for your loyalty to our Brand. We hope to greet you... More 

Cresson, Pennsylvania
Level Contributor
5 reviews
5 of 5 stars Reviewed October 26, 2015

Great location,easy to find, Rt 81 was right in the drive way, Staff was very friendly well the breakfast girl was a little snotty,some guy got cereal at 6:50 am and breakfast didst start till 7:00,, I would recommend this hotel 100%

Helpful?
Thank Jim G
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Jim: Thank you so very much for your valuable feedback. We are delighted that you enjoyed your stay with us. I have addressed the issue with the breakfast police and can guarantee you that this will not happen again! We hope that you come and see us again! More 

Oakville, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed September 9, 2015 via mobile

We stopped at this hotel overnight to break our journey. It is located just off the highway, so the location convenient. Check in was extremely slow. The lady at reception was nice, but extremely slow. It took her 20 minutes to check us in. When we got to our room, we noticed that it hadn't been cleaned properly. There was... More 

Helpful?
Thank Karen F
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Karen F: I regret that your accommodations were not up to your or our standards. We take great pride in our hotel and strive to provide you with clean rooms and friendly service. I appreciate your feedback and shared your experience with our staff. I would greatly appreciate you giving us another chance when you are in upstate New... More 

San Juan, null, Puerto Rico
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 2, 2015 via mobile

I stayed in this little hotel while taking my son to Cornell Univ. Everything else in Ithaca was booked!! I was worried it was too far, well it was easy travel. To my surprise the hotel exceeded expectations, it was clean, comfortable and the staff were great (exchanging my room to a double without hesitation).

Helpful?
Thank Madeline A
Dallas, Texas
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed August 4, 2015

Usually, our stays at Holiday Inn Expresses are great. This one, not so much. Discovering there are no bath towels until after you get out of the shower is not good timing. At least the hand towels were soft... Plus, there was no laundry bag in the closet, which is no big deal. But to not have the cinnamon rolls... More 

Helpful?
Thank Y0ungSter
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Guest: Our mission is to provide the most outstanding guest service possible and it pains me when we fail. I have addressed the lack of towels in your room with housekeeping and I can assure your that will not happen again. I must confess that we did have one occasion in the not too distance past when our vendor... More 

Oshawa Ontario Canada
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed July 13, 2015

We booked the Holiday Inn Cortland on line prior to our road trip from Oshawa Ont to Wilmington Delaware. Despite some confusion on the part of On-Star we found the hotel with little trouble. It is perfectly located with very easy access to and from route 81. I had called in the morning to confirm our reservation and was assured... More 

Helpful?
Thank vegasboys
Miami, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 2, 2015

The staff was very courteous and helpful. The rooms were well furnished and comfortable. The breakfast was fantastic with fresh cinnamon buns! Each day the cleaning staff left a few goodies. We were there for a graduation in Ithaca and they provided information on the graduation with schedule as well as snacks to carry for the day.

Helpful?
Thank A S
Hypoluxo, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 31, 2015

The Holiday Inn Express in Cortland, NY is amazing! I lived in Cortland for many years and was back for a visit (it had been 5 years!) and I expected a mediocre hotel. I was shocked! The place is amazing. Very friendly staff, super nice rooms-better than any other holiday inn express I have ever stayed in, and I have... More 

Helpful?
1 Thank JohnG1001
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