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All 9 Cortland hotels

Holiday Inn Express Cortland

2.5 of 5 Hotel   |   4 1/2 Locust Avenue, Cortland, NY 13045
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Ranked #3 of 9 Hotels in Cortland
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
James S Upper Nyack, NY
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65 reviews from our community

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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Upper Nyack, NY
Top Contributor
138 reviews 138 reviews
12 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was here this past weekend and, even though it is a Holiday Inn Express and I was not expecting much, it was still pretty much a let down. The pros are that it is very close to the highway so you can get on and off Route 81 easily, and there is a Perkins just across the parking lot... More

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Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Guest: I am dismayed to read your comments regarding your last stay with us at the Holiday Inn Express in Cortland. Our mission is to make your stay comfortable and enjoyable. It does not appear that we succeeded. I am sharing your comments with our various departments to implement procedures that will rectify the situation that you encountered. I... More

Atlanta, GA
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Recently stayed at this location while visiting a relative who is a student at Cornell. Getting to location was easy-breezy from the Syracuse airport -- located right off the interstate and convenient to several stores and restaurants. Check-in was easy and the staff was super nice. The breakfast was substantial -- especially for this type of hotel: BACON (yum!), turkey... More

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Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Guest: we are so very happy that you stayed with us. You have many lodging choices and it pleases us when we can accommodate you and provide you a home away from home. Thank you for the heads up about the vacuuming. This is certainly not how we operate here and I will have some hands on training with... More

New York City, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 28, 2014

We booked over a month ago and just came back from 2 night stay. We were in the first room by elevator,first floor-very loud from elevator shaft and across from breakfast area-people talking early in AM. If we stayed here again, I would ask be be placed on level 2 or higher and away from elevator. Also, we left room... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Cortland, responded to this review

Dear jenn012_10, Thank you for staying and taking time to share your experience with us. We continuously strive to improve on our services with the aim to give you the best hotel experience. I sincerely apologize if the noise levels and our housekeeping services fell below your expectations. Rest assured that your comments will be used to improve our facility.... More

Ann Arbor, Michigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 14, 2014 via mobile

The Holiday Inn Express chain is one of my favorites and it never let's me down This is a very nice little hotel, conveniently located right off the expressway between Cortland and Homer. Pleasant staff, breakfast you can count on to be tasty, and clean comfortable rooms - I think it's the best option for a stay in this small... More

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Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Grunch11: Thank you very much for the compliment. We are very proud of our hotel and it is reflected in the staffs' attitude. We are eager to provide you with the outstanding service that you expect and deserve. Thank you very much for staying with us! More

Robbinsville, New Jersey
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 7, 2014

Just passing through NY and we stopped here for the night. Everything is very clean and staff are friendly. Beds were comfy. Loved the Bath and Body Works products. Better than average breakfast...gluten free bagels!! Kiddos loved the pancake maker machine.

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Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Jordyn: Isn't that pan cake machine awesome! Kids absolutely love it. We are very happy that you enjoyed your stay with us and hope that you stop by again when you are in the Cortland area! More

Hellertown, PA
Top Contributor
61 reviews 61 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 5, 2014

We make an annual trip to Cortland to go to the New York Jets training camp. This is the first time we stayed at the Holiday Inn Express. Great rooms, clean and quiet. Nice breakfast the next morning. Everyone working there was very helpful and went out of their way to make sure we had a nice stay. We will... More

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Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Keith: We are so happy that you stayed with us. Providing outstanding service to each and every one of our guests is our number one priority. It is always good to hear when we succeed to deliver the service that you deserve. Please come again. The Jets will be here until August 12! More

Summit, New Jersey
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 28, 2014

Stayed for one night on our college tour circuit. From check-in to check-out it was a great stay. The folks at the front desk were so helpful in recommending a place to eat and even where I could buy a new car phone charger. The room was typical of HI Express and there were plenty of TV stations to choose... More

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Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Guest: Thank you very much for taking the time to share your experience with other travellers. We are delighted that you enjoyed your stay with us and hope to greet you again the future! More

Brooklin, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 10, 2014

My family and I stayed at the Holiday Inn Express Cortland for one night on our way to New York City. The check-in was fast and the front desk staff were very friendly and helpful. Within 15 minutes of checking in we had a call from staff just checking to make sure that we were satisfied and happy with our... More

Was this review helpful? Yes 1
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Blondi Traveller Girl: We are so happy that your overall stay with us met your expectations. I agree with you that our outdoor patio is very attractive for a social gathering and sometimes, our guests do not realize how voices can carry in this protected little alcove. If you are a light sleeper, please request a room on the... More

Providence, Rhode Island
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

My major is hospitality so I knew how toilsome this field is. Yesterday midnight, my parents and me just be the walk-in as we came across the storm on the way. When I came in this hotel, I am caught by their quality and professional service. All employees are very friendly and enthusiastic. Thanks for paying attention that waiting for... More

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Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Michelle Y: Our goal is to provide you with the outstanding service that you deserve. Our staff is very excited that you were pleased with your accommodations and our service. Thank you so much for staying with us! More

Centreville, Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 30, 2014

Stayed here in April 2014 while visiting Syracuse (~1 hr drive) and Ithaca (~40 min drive). Exactly as advertised. Well managed and maintained with convenient access to I-81. Interior looks and feels modern and brand new. Friendly staff who was always willing to help. Comfortable beds, good-sized rooms, excellent water pressure in shower. Rooms aren't well insulated so if you... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express Cortland

Address: 4 1/2 Locust Avenue, Cortland, NY 13045
Phone Number:
Location: United States > New York > Finger Lakes > Cortland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cortland 2.5*
Number of rooms: 74
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Also Known As:
Holiday Inn Express Cortland Hotel Cortland

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