While this resort is clean, beautiful and conveniently located, the service was notably lacking. We attempted to get food - any food after 10:00 pm and there is nothing available - not even a vending machine. We only wanted bread or crackers for our daughter and had to go without. The room brochures say there is food available in a... more

Beautiful resort welcoming you to the quaint historic, and picturesque town of Cooperstown, NY----making you still as though you have stepped back in time. Outstanding service, friendly staff, lovely rooms, clean and updated, excellent meals included with package rate, and panoramic views of the village and lake depending on your room preference. Couldn't have asked for a better place to... more

Service Charge: A $16.00 per person per day service charge is added to your Hotel account. ($10.00 for children ages 4 & under.) This service charge is distributed to the room attendant and the dining room personnel for services rendered. Enough said. We will not be staying here anytime soon. It should be my choice to tip as I see... more

From the time we arrived at the Otesaga it was a joy.The front desk personal took complete care of every need.The rooms were just beautiful.The food was impecciable. We are looking forward to next years visit already.I don't think you could ask for any better treatment. The hotel is located on otsego lake and has lovely growns with it own... more

I am comfortable with a wide range of properties and have stayed everywhere from the Four Seasons George V Paris to roadside motels and find charm in many places. Otesaga has the most consistently rude staff and management all the way up to the Assistant General Manager. Upon arrival you are greeted by surely desk staff who will tell you... more

A friend and I spent this past weekend at the Otesaga and it was a great experience. We arrived well before the normal check-in time (3pm) on Saturday but our room was made ready and we were allowed to go inside. The room was clean and spacious and came just as advertised. We ate all of our meals inside the... more

On a beautiful October weekend we celebrated our 42nd wedding anniversary at the Otesaga. After reading the reviews in TripAdvisor, we were mildly apprehensive, but our experience suggested that the authors of the two unflattering reviews must have had the misfortune of an anomalous experience. We found the entire staff to be gracious, professional, friendly and helpful. Our room, which... more

Amazing arrogant, condescending and obnoxious management. All attitude and no substance. Great hotel if you want overflowing toilets and no response. Great hotel if you want to wait online for breakfast like the buffet at a college dining hall. Great hotel if you want lousy wait service in the dining room and restaurant. Supposedly 4 star. I give it 1.... more

A grand and classy resort hotel complete with ubiquitous service. The views of Otsego Lake are mesmerizing (it's alternative name, Glimmerglass, is well-deserved) and the Otesaga takes full advantage of it from the rooms and grounds. Rooms are very spacious and comfortable. Our standard two-bed room included two walk-in closets. The huge bathroom included two sinks, although shower pressure was... more