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Staybridge Suites Buffalo-Airport

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8005 Sheridan Drive, Clarence, NY 14221
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1 room 1 guest
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Staybridge Suites Buffalo-Airport
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163 Reviews from our TripAdvisor Community

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Traveler rating
    90
    43
    14
    7
    9
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98
32
5
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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  • All months
    (163)
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    (40)
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    (43)
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    (43)
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Ontario
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 1 week ago

My family and I used to stay here on a regular basis. Then we stopped. I couldn't remember why but this recent stay jogged my memory. The service and cleanliness had become non existent. It's been a few years and we thought it would have changed. Unfortunately not. We were in a smoking room and it was filthy. Couch stained,... More 

Was this review helpful? Yes
Newmarket, Canada
Level Contributor
88 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Not a great stay , room not clean ,couch stained, bed skirt filthy, coffee spilt down walls carpet and floors not cleaned vacuumed well. manager comped us 1 night if we could have gone to another hotel we would have. Oh and we had ants crawling around even after they said they sprayed.The pull out couch a disaster mater so... More 

Was this review helpful? Yes 1
Jackson, New Hampshire, United States
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose this hotel for a family reunion that involved stays of two to four days for family members ages 4 to 60+. The suites were convenient, with the kitchen option helpful for the length of the stays. Favorite locations were the outdoor gazebo area with gas grills, where we could eat as a family one evening, the fire pit... More 

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Boston, Massachusetts
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Needed a last minute trip to Buffalo. Booked on line as it was near the airport. Speedy check-in, the front desk lady was great{Sorry I forgot her name}. Breakfast was good & the evening social was great. Easy to get to the city where I had some meetings. Room was great. Clean & fresh smelling. Staff were all very friendly... More 

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Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This place is like home. I could use a larger fridge and faster Internet but overall a great experience. Team is wonderful and works hard to make guests happy. Food is good and housekeeping is consistent. Will be back!

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Everything was fine the hotel was nice. Rooms were absolutely great but when we checked in the young kid working the desk did not seem like he wanted to be there. I think his name was connor? Very bad attitude :( otherwise loved the hotel!

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Staybridge Suites Buffalo-Airport, responded to this review

Dear justme1088, Thank you for writing a review about your recent stay with us. We are pleased to know that you found our hotel to be nice and our rooms to be great. However, we would like to apologize for the less than satisfactory level of service you received from our front desk staff. Reviews like yours are very valuable... More 

Rochester, New York
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived late, around 11pm to utilize a park and fly reservation we had made back in January 2015 for a July stay (made the reservation through another agency and prepaid for the stay). The other day I was reviewing my credit card bill and noted I was charged again by the hotel, so I had to call them, and... More 

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Waterloo, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

So my husband and I have been to this Staybridge several times and have always had a great experience. This time however has changed our minds completely! We knew we would be going down to Buffalo so we booked our room online like we usually did three weeks in advance- we booked a 1 bdrm suite with a queen and... More 

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at Staybridge Suites Buffalo-Airport, responded to this review

Dear Fin L, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience due to the problem with your... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We have been to this particular location multiple times in the past, always a pleasant experience, but our most recent trip changed our minds. Upon entering our room we discovered that we had been downgraded from a 1-bedroom suite with one Queen and one Double, to a Studio suite with no separate bedroom and no Double bed. The front desk... More 

Was this review helpful? Yes 2
draven602, Manager at Staybridge Suites Buffalo-Airport, responded to this review

Andy S- I am extremely troubled by the acts of my team during your most recent stay. There are not words to describe my embarrassment. We have undergone some changes in our team and it seems we have left something lacking in the service department. Please feel free to contact me via email at aimeeb@visitscott.com to discuss your issues further.... More 

Buffalo, New York
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 11, 2015

I'm usually so happy with Staybridge Suites, but this trip was an entirely different experience from check-in to check-out. I booked my room on the ihg website and paid extra for more points because I've been a member for a couple of years. However, they didn't have my info on file and asked me at the desk to leave my... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Staybridge Suites Buffalo-Airport, responded to this review

Dear Jen P, Thank you for your continued business with us and for your review regarding your recent stay. We apologize for not meeting your expectations of the IHG brand in terms of check-in experience. We are also sorry for the disappointments you had with the housekeeping service. We would like to check into this further, thus, a private message... More 

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