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Holiday Inn Express Hotel & Suites Syracuse North - Airport Area

Certificate of Excellence
2.5 of 5
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5860 Carmencia Drive, Cicero, NY 13039
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Holiday Inn Express Hotel & Suites Syracuse North - Airport Area
Best prices for: 1 room 1 guest
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Ranked #1 of 3 Hotels in Cicero
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
GardnerSK New York, New York
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150 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York, New York
Contributor
19 reviews 19 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here for a weekend away, we had a fantastic time and cannot wait to return!! All hotel staff was amazing, room was spotless, warm cookies were always served.. Gander Mountain is in the parking lot!! Love this hotel!!

Was this review helpful? Yes 1
Jamestown, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

i have stayed at this hotel several times over the last 6 months. while the entire staff is pleasant and helpful, the breakfast room attendant, fanny, is a star! she's so warm and welcoming, it's almost like going home to visit your mother-no exaggeration. she makes my stay every time, and i'm already looking forward to my next visit. thanks,... More 

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Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Theresa, Thank you for your continued business and wonderful review. I know that Fanny and the entire staff has enjoyed you becoming part of our extended family and we always look forward to your stays. We will see you again soon! Daniel Smith General Manager More 

Lockport, New York, United States
Contributor
19 reviews 19 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Clean room, pleasant and friendly staff. I have come to expect this at Holiday Inns. Outstanding on this trip was that breakfast was an occasion to look forward to each morning.....we stayed for 4 days...and hope the management realizes what a gem they have in Fanny, the woman who takes care of customers at breakfast. She provides SUPERIOR friendly service... More 

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Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Marlene V, We do cherish Fanny, she does a wonderful job for us and delivers such great compassionate service in the breakfast area. We're glad she could make such a great impact on your stay. It's great to hear that the rest of your stay was "Top Notch" as well! Thank you for choosing to stay with us, we'll see... More 

Ottawa, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel, clean, close to airport, Hwy. 81, just north of Syracuse. Breakfast was good. Great, appreciative staff. That is actually what made the stay. The lady who looked after the breakfast room was terrific and the lady who cleaned our room actually pursued us to the elevator in order to thank us for the $10 tip we had left... More 

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Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Gordon R, We're happy that you had a very nice stay! Thank you for your compliments on the staff, I will make sure to pass along your kind words, it certainly means a lot to us. We look forward to seeing you again next time you are in our area! Daniel Smith General Manager More 

2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 24, 2015

stayed here for two book-end nights where we park our vehicle during the week to depart for a flight. the rooms were very clean and modern. price was great at 225 tax in which was for a 2 queen + sofa suite and included the parking and shuttle to and back to the sryacuse airport. it also provided breakfast we... More 

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Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

John M, We're glad you were able to take advantage of our Park & Fly package. It was our pleasure to make sure you left with a good meal and were dropped/off picked up in a timely and friendly manner. I would like to apologize for the mistake of processing your credit card by our front desk agent. If any... More 

Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 22, 2015

I don't usually write reviews of Holiday Inns because they can be so similar, but this one stood out. Clean rooms, modern upgrades, very friendly and professional service at front desk and in the breakfast dining room, and a clean and bright pool. Breakfast isn't the greatest (many bread and cereal options, fresh apples, but the eggs and turkey sausage... More 

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Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

CdnFullofWanderlust, I am so glad to hear that our hotel stood out from all the other experiences that you've had! We work hard every day to deliver our guests the best service and we're very happy to hear of your satisfaction. We will also make sure to review our breakfast procedures to ensure the freshest food is always available for... More 

Brooklyn Park, Minnesota
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2014

The rooms in the hotel are clean. Employees are friendly and helpful. Breakfast was good. I needed a ride to the airport when the shuttle was not available. They called a cab for me, compliments of the hotel. I was very satisfied. The only negative is that the entrance to the hotel from Carmencia Drive did not have a sign... More 

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Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

John S, Thank you for the wonderful review. I'm so glad that we could deliver such an exceptional stay and meet all of your needs. Thank you for the feedback on the signage, we will definitely be taking that into consideration for improvements for our hotel. Happy Holidays! Daniel Smith General Manager More 

Tampa, Florida
Top Contributor
59 reviews 59 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed November 14, 2014

We checked in on a Saturday around 3 pm. Had prepaid through priceline therefore we felt did not have the option to leave. We were assigned a handicapped room (Not requested)-next to exit door to parking lot and stairs -kids were bounding up and down the stairs-sound reverberated throughout room. Within 10 min of checking in informed front desk of... More 

Was this review helpful? Yes 1
Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Gail T, Thank you for taking the time to write a review of your recent stay. We do appreciate the feedback whether positive or negative to help improve our hotel for future guests. I would like to apologize for the inconveniences which you experienced during your stay, we certainly strive for better service for our guests and I'm sorry that... More 

Frankford, Canada
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 9, 2014

We were welcomed warmly at check in, given a quiet room and provided with directions to shopping! How can anyone not love that :) PLUS in the morning the breakfast room was well stocked and the lady attending the room was so helpful and friendly! This is a definite place to return to!

Was this review helpful? Yes 1
Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Jo-Anne W, Thank you for your wonderful review, it's so great to hear that you enjoyed your stay and that we were able to meet all of your needs! Maybe we'll see you again before the end of the year for some more holiday shopping! Daniel Smith General Manager More 

Orlando, Florida
1 review
5 of 5 stars Reviewed October 21, 2014

My family of 6 - two adults and 4 kids ages 14, 12, 11, and 10 just spent a week at this hotel. My husband and I were working in Syracuse for the week and brought the kids along for a change of scenery. This hotel was perfect for our family. The room was spacious with two beds (queen /... More 

Was this review helpful? Yes
Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

dballhome, It's great to hear that you enjoyed your stay and that our Two Queen Suite provided enough space and amenities for your entire family. Despite having to work, we hope you enjoyed a get away and time with your children! We look forward to seeing you again next time you come to Syracuse! Daniel Smith General Manager More 

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