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All 3 Cicero hotels

Holiday Inn Express Hotel & Suites Syracuse North - Airport Area

2.5 of 5 Hotel   |   5860 Carmencia Drive, Cicero, NY 13039
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91%
Ranked #1 of 3 hotels in Cicero
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
BUCK H
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  • Reviews (131)
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131 people have reviewed this hotel

Traveler rating
    73
    46
    8
    2
    2
See reviews for
54
26
8
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
1 review
5 of 5 stars Reviewed 1 week ago

The check in and breakfast staff were outstanding!!! The rooms were very nice and comfortable. The breakfast was very satisfying. I would recommend this Holiday Inn for any travelers with children. Mr. Daniel Smith (manager) was outstanding to work with.

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Pennsylvania
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel since it opened (not sure how many years ago---maybe 5 or 6?). We have tried a few other places but like this spot the best. The rooms are very clean, beds are comfortable, the staff is very friendly, and the breakfast is better than most. Fanny deserves a special shout out! She is the... More

Was this review helpful? Yes 2
Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

vacainfo7, Thank you for your repeated business, it was great to have you back! It's also great to hear that your found our hotel to be the best in the area! We are looking forward to seeing you again next year for the Boilermaker! Daniel Smith General Manager More

Binghamton, New York
Top Contributor
72 reviews 72 reviews
19 hotel reviews
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were in town for the drag races at the end of July 2014. Chose this hotel for it's close proximity to ESTA, but we were pleasantly surprised by the great value & comfort. We reserved a King Suite and it was adequate in size and very comfortable. The room was clean, large bathroom, very comfy bed. Only complaints were... More

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Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

kja63, We hope you enjoyed the races, they can be very fun this time of year! We do actually have full black out drapes in all of our rooms. They are located behind the shears, on the track closest to the window. I'm sorry that you weren't able to locate them, I know the sun can be very bright in... More

Newark, Delaware
Top Contributor
66 reviews 66 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

When I entered I was greeted very kindly by Stephanie. I am a platinum member and booked my room for 1 night a few days back. The day before I realized that I needed to stay a second night but the room cost had gone up over $20. I talked with Stephanie who was very kind and resolved the discrepancy... More

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Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Paul P, It was a pleasure having you stay at our hotel! We are very proud of the customer service that Stephanie was able to provide to you and the rest of our guests. The pin that you gave to her is fantastic and we couldn't be happier that she earned such great recognition! Stephanie, the rest of the staff... More

Potsdam, New York
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 28, 2014

Easy check-in, excellent breakfast available early for travelers like us. Room air was OK, beds comfortable, Wi-Fi worked fine. BUT there was no armchair or reading lamp. Room was clean, and everything worked fine. Non-smoking room really was smoke-free, a major requirement for our family,

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Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Mornseer, It sounds like you stayed in one of our standard two queen rooms, which do not have an arm chair or extra floor lamp. This is our only room type which does not have an arm chair or extra floor lamp due to space restrictions and layout of the room. Feel free to ask for a different room type... More

Venice, Florida
Top Contributor
94 reviews 94 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed July 7, 2014

Clean, pleasant staff, comfortable room, nice large size, USA today newspapers: great start! Easy to get to; reasonably price, BUT SURE WISH they had a room frig and microwave! When traveling 4100 miles, we REALLY appreciate a frig!!!

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Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

janconover, We completely understand the need for a fridge when you're traveling such a long way. We do have refrigerators and microwaves available in the suites and executive rooms at our property. Our standard rooms unfortunately do not contain them at the moment. We also have a very limited number of extras which can be placed in rooms upon request.... More

Virginia Beach, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 7, 2014

No complaints about this hotel. Our kids loved it. The beds were comfortable, staff was friendly, and the hotel was very clean. But there is one outstanding employee and she handles the breakfast in the morning. She loves her job and loves to meet new people. And she does a fabulous job and serves a wonderful breakfast.

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Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

L f, Fanny in breakfast does do a wonderful job and I'm sure she loved meeting you and your family! She will be so happy to hear your compliments and we all look forward to having you stay with us again! Daniel Smith General Manager More

Kingston, ON Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 25, 2014

Have stayed at this hotel a few times, most recently on May 19/14 en route to Florida via SYR. This HI Express has always been very consistently an excellent place to stay. Very large, clean rooms with microwave and mini fridge. The management and staff are always friendly and efficient. From the front desk, to the shuttle driver, the breakfast... More

Was this review helpful? Yes 1
Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Travel-Girl, Thank you so much for your review and kind words regarding the hotel and our staff. Your continued business is truly appreciated and it makes us so happy to hear that we continue to be your hotel of choice. It is always a pleasure to have you and we look forward to serving you in the future! Daniel Smith... More

Montgomery, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 20, 2014

Stayed this weekend as we were upstate for a graduation. First - the convenience of getting to this hotel makes it worth it. Our room was a bit dusty but overall - very clean. Bed/pillows were very comfortable. One small drawback - we were situated looking over Route 81. The noise was a bit loud at times. I would absolutely... More

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Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Heather C, Thank you for your review and choosing our location for your stay. Your room may not have been occupied for a few days which might have given the dust a chance to settle. I apologize that housekeeping didn't make it around to tidy it up before your arrival. Also, always feel free to ask for a room away... More

Harrisburg, Pennsylvania
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 19, 2014

I have general had very good experiences with HIE. Because of a family visit to the North Syracuse area this past weekend we elected to stay at this HIE. The price was general more then we pay for other nearby facilities: $150.00+. Upon entering the room, the smell of the disinfection was over powering, not pleasant at all. The room... More

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Daniel S, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

ejkiup, Thank you for your review. I would like to apologize for the inconveniences which you experienced during your stay. Prices in our area do tend to become higher on weekends and during the summer months when we are very busy. It is correct as well that only the suites have refrigerators in our hotel. We do have a couple... More

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Additional Information about Holiday Inn Express Hotel & Suites Syracuse North - Airport Area

Address: 5860 Carmencia Drive, Cicero, NY 13039
Phone Number:
Location: United States > New York > Finger Lakes > Cicero
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Syracuse North - Airport Area 2.5*
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Holiday Inn Express Hotel And Suites Syracuse North - Airport Area

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Management photos: Courtesy of the property manager

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Number of rooms
71

Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Syracuse North - Airport Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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