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Comfort Suites Cicero - Syracuse North

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5875 Carmenica Drive, Cicero, NY 13039
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Comfort Suites Cicero - Syracuse North
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167 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites Cicero - Syracuse North
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Boca Raton, Florida
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed September 23, 2013

We stayed in this hotel for 3 nights. It was so clean and well kept. Our room was immaculate. I do not understand the bad reviews for this place. The breakfast was good with many choices. It was in the perfect location for going to the city and interstate exit.

Helpful?
Thank bocachick
ComfortSuites-GM452, General Manager at Comfort Suites Cicero - Syracuse North, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay. It is always a pleasure to receive positive feedback. I have to admit that there are times I just can't believe it when we receive negative reviews myself. We all work so hard to provide every guest with an exceptional experience and I am so... More 

Ottawa, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed September 16, 2013

Stayed there in August with plans to take a bus to New York City and leave the car at the hotel for the week. We arranged a pick up at the bus station upon our return. My husband called when we got back in town and specified we were at the bus station (they usually pick up at the airport).... More 

Helpful?
2 Thank Tracey_C_11
Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 9, 2013

I booked a "suite" with a king bed, a big sofabed and a rollaway through the Comfort Suites central reservation office. What I got was a smallish room where the five of us had to cram into two beds. The clerk at the front desk apologized, but there are just no rollaways at that hotel, and the place was booked!... More 

Helpful?
2 Thank DrSK2013
Cadyville, NY
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 5, 2013

We stayed here because it was equidistance for all traveling family members and we were able to book 3 rooms. First time at this hotel, belong to another loyalty program and have been disappointed the last few times @ Hampton Inns. During our stay @ Comfort Suites we enjoyed clean rooms, comfortable beds and bedding, great internet connections, working television... More 

Helpful?
Thank Carrie H
Montreal
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed September 5, 2013

I have stayed in a comfort suites before that actually had suites where there was actually a door between the sleeping area and the living area. This property only has a 4 ft. divider extending out from the wall to split the sitting area from the sleeping area. Might as well have be a hotel room with space for a... More 

Helpful?
1 Thank Chris_Hickson
Bangor, Maine
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 4, 2013

Stayed here for a couple of nights in August. Room was ok but dated. Maids need to pay more attention to dusting. Both days, we had to wait for towels to be brought to the room in late afternoon. Couch in room 105 is stained and completely shot. It's impossible to sit on it because you sink WAY down. Positives... More 

Helpful?
1 Thank Moosetique
Seattle, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 29, 2013

I chose this hotel because I am a loyalty member and it was close to the Syracuse airport. OH MY GAWD! As we checked in, a couple with 4 children came to the desk to mention that the room they had just been assigned was ALREADY in use! They walked into their room only to find a couple already sleeping... More 

Helpful?
1 Thank teechjc
ComfortSuites-GM452, General Manager at Comfort Suites Cicero - Syracuse North, responded to this review

There is simply nothing we can offer but our sincerest apologies for what you experienced with us during your recent stay.Customer service and satisfaction is of the utmost importance to us, and it is embarrassing this didn’t happen for you. Each and every member of our staff has been reminded of general customer service practices, hotel procedures and knowledge of... More 

South of Boston
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed August 23, 2013

We stayed at the Cicero Comfort Suites in Syracuse because there were two queen beds with a pull out couch, very helpful for our tall family with a teen girl and college age boy. It had also received rave reviews overall on TripAdvisor. The room looked clean, everything fine, however I did not sleep well at all in the bed,... More 

Helpful?
Thank PenelopeOdyssey
ComfortSuites-GM452, General Manager at Comfort Suites Cicero - Syracuse North, responded to this review

On behalf of the entire staff, we would like to deeply apologize for not meeting your expectations during your stay. We appreciate your feedback to let us know where we can improve. We have taken necessary steps to address the issue in the room you stayed in with your family. We appreciate being given the opportunity to address your concerns... More 

Jacksonville, Florida, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 19, 2013

We stayed here to be close to family for a college graduation. The choices were very limited for the area, so Comfort Suites it was. Checin seemed a little confusing. The girl behind the counter didn't know what to do and had to ask management. It didn't take too long, but thought the staff should be trained properly. Other family... More 

Helpful?
1 Thank Tina B
ComfortSuites-GM452, General Manager at Comfort Suites Cicero - Syracuse North, responded to this review

On behalf of The Comfort Suites Cicero staff, please accept our sincerest apologies for not being able to provide you the high standard of hospitality in which we strive for. We certainly appreciate your feedback to let us know the challenges you encountered during your stay. We have reviewed housekeeping and front desk procedures with our entire stay to make... More 

Ottawa, ON
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 13, 2013

This hotel is great. Really easy to get on and off I81. Had a great stay. A great first hotel experience with our 14 month old. Rooms are clean and comfortable. Loved having a fridge and microwave. Excellent breakfast in the lobby with many options. Highly recommended.

Helpful?
1 Thank PDS78
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