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Comfort Suites Syracuse - Cicero

2.5 of 5 5875 Carmenica Drive, Cicero, NY 13039
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Comfort Suites Syracuse - Cicero
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Comfort Suites Syracuse - Cicero
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135 reviews from our community

Traveler rating
    67
    42
    11
    10
    5
See reviews for
51
37
7
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (135)
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    (22)
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    (38)
  • Sep-Nov only
    (49)
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    (26)
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Middle Village, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I have been staying at this hotel for a few weeks and I am so glad that my company saw fit to schedule my business trip sat at this hotel. The staff has been extremely hospitable. As in any great team there are some who stand out, and I would have to give that distinction to Amanda and Tamar. Keep... More 

Was this review helpful? Yes
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review your recent visit with such positive feedback! I have shared your comments with my staff, and they join me in thanking you, it helps to encourage the continued efforts of my entire staff to provide an exceptional experience. We take pride in our hotel and the services we provide and we are... More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This property is one of the best . Facilities, accommodations, services, and especially personnel all above par. The breakfast is very good and plenty of food is provided. Parking for large, articulated, vehicles is somewhat limited but adequate. Additional parking for large vehicles at the adjoining Gander Mountain lot. An additional word about the staff. The staff, although young, is... More 

Was this review helpful? Yes 1
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review your recent stay at our hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you continue to enjoy your visits to... More 

Ottawa, Canada
Top Contributor
74 reviews 74 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The employee at the reception was very friendly. Our room was spacious, very comfortable, and clean. The hotel was very quiet and relaxing. Breakfast was good, we had the breakfast area to ourselves. Will definitely stay there again if we are in the area.

Was this review helpful? Yes
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review your recent stay at the Comfort Suites Cicero. I have shared your comments with my staff, and we thank you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed staying with us.. We are looking forward to providing you... More 

Clay, New York
1 review
5 of 5 stars Reviewed January 19, 2015

We checked in Saturday afternoon, greeted by Alyssa at the front desk who was very friendly and got us checked right in. Looking for a little overnight getaway the room was very clean and looked very well kept. We have stayed at a couple other local hotels, and we figured we would try this one. The rooms were very spacious... More 

Was this review helpful? Yes
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review your recent stay with us. We truly appreciate the positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2015

We stayed here in September of 2014 the weekend of my wedding. The room was very clean and had everything we needed to prepare for my wedding on the day of. The staff was friendly and the manager Bob, made sure we were well taken care of. The location couldn't have been more perfect, since it's right off the highway.... More 

Was this review helpful? Yes 2
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review your experience at our hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are happy that we were able to make your special day go smoothly. We take pride in our hotel and the services we... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed January 12, 2015

This hotel is awesome. Every time I stay here everyone is so lovely to me. If you need a place to stay in Syracuse, this is the one! Don't hesitate to book here. Free breakfast and a light dinner!!!!!

Was this review helpful? Yes
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review our hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you... More 

Top Contributor
69 reviews 69 reviews
22 hotel reviews
77 helpful votes 77 helpful votes
1 of 5 stars Reviewed December 28, 2014

I am so appalled that i am writing while inside the hotel. On December 28, 2014 room 327 was found dirty at 9:30 p.m.; not made (basically no hotel person entered the room during the day, apparently). When we complained at the front desk, they told us "for stay over rooms, we do not clean them every day, sorry". I... More 

Was this review helpful? Yes 2
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for you and other guests in the future. Please allow me to personally apologize for the issue you... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 19, 2014

We needed a home base around Syracuse to do some visiting. This place is great. New building, very nice room, comfortable bed, very hot shower, hot included breakfast. 11 minutes to downtown. Very friendly staff.

Was this review helpful? Yes 3
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review your recent stay at our property with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. Our property is nearly six years old now and we take pride in our hotel and try to keep it as fresh and... More 

Calgary
Contributor
18 reviews 18 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2014

Was in town for a hockey tournament. So though the kids were as usual overly rambunctious the staff were very accommodating and we appreciated their patience. The rooms weren't huge but were clean, internet wifi was included, the breakfast wasn't too shabby. The staff really were great. I did ask for some towels to be dropped off and they completely... More 

Was this review helpful? Yes 2
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

We would like to thank you for taking the time to review your recent stay with us while in town for your hockey tournament. I have shared your feedback with my staff and they appreciate the kind words you expressed in your review. Feedback from our guests is very important to us and your input helps with our continuing efforts... More 

Clifton Park, New York
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 3, 2014

We spent a night at this hotel during Syracuse University's parents weekend. The rate was elevated due to this! In the morning we went to take showers and we had no hot water. Called the front desk they stated that they would trouble shoot. i asked to speak with a manager, they stated no one was there until 8-9 am.... More 

Was this review helpful? Yes
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Dear John, Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the lack of hot water on your recent visit and any inconvenience it may have caused. Normally, even when filled to capacity, we do not have any issues with hot water. I have also spoken to my front desk staff in response... More 

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Additional Information about Comfort Suites Syracuse - Cicero

Address: 5875 Carmenica Drive, Cicero, NY 13039
Phone Number:
Location: United States > New York > Finger Lakes > Cicero
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Syracuse - Cicero 2.5*
Number of rooms: 65
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Also Known As:
Comfort Suites Syracuse - Cicero Hotel Cicero

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