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Comfort Suites Syracuse - Cicero

2.5 of 5 5875 Carmenica Drive, Cicero, NY 13039
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Comfort Suites Syracuse - Cicero
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Comfort Suites Syracuse - Cicero
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132 reviews from our community

Traveler rating
    64
    42
    11
    10
    5
See reviews for
51
36
7
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • All months
    (132)
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    (22)
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    (38)
  • Sep-Nov only
    (49)
  • Dec-Feb only
    (23)
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Clay, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

We checked in Saturday afternoon, greeted by Alyssa at the front desk who was very friendly and got us checked right in. Looking for a little overnight getaway the room was very clean and looked very well kept. We have stayed at a couple other local hotels, and we figured we would try this one. The rooms were very spacious... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here in September of 2014 the weekend of my wedding. The room was very clean and had everything we needed to prepare for my wedding on the day of. The staff was friendly and the manager Bob, made sure we were well taken care of. The location couldn't have been more perfect, since it's right off the highway.... More 

Was this review helpful? Yes 1
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review your experience at our hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are happy that we were able to make your special day go smoothly. We take pride in our hotel and the services we... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is awesome. Every time I stay here everyone is so lovely to me. If you need a place to stay in Syracuse, this is the one! Don't hesitate to book here. Free breakfast and a light dinner!!!!!

Was this review helpful? Yes
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review our hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you... More 

Top Contributor
69 reviews 69 reviews
22 hotel reviews
76 helpful votes 76 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I am so appalled that i am writing while inside the hotel. On December 28, 2014 room 327 was found dirty at 9:30 p.m.; not made (basically no hotel person entered the room during the day, apparently). When we complained at the front desk, they told us "for stay over rooms, we do not clean them every day, sorry". I... More 

Was this review helpful? Yes 2
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for you and other guests in the future. Please allow me to personally apologize for the issue you... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 19, 2014

We needed a home base around Syracuse to do some visiting. This place is great. New building, very nice room, comfortable bed, very hot shower, hot included breakfast. 11 minutes to downtown. Very friendly staff.

Was this review helpful? Yes 3
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review your recent stay at our property with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. Our property is nearly six years old now and we take pride in our hotel and try to keep it as fresh and... More 

Calgary
Contributor
18 reviews 18 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2014

Was in town for a hockey tournament. So though the kids were as usual overly rambunctious the staff were very accommodating and we appreciated their patience. The rooms weren't huge but were clean, internet wifi was included, the breakfast wasn't too shabby. The staff really were great. I did ask for some towels to be dropped off and they completely... More 

Was this review helpful? Yes 2
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

We would like to thank you for taking the time to review your recent stay with us while in town for your hockey tournament. I have shared your feedback with my staff and they appreciate the kind words you expressed in your review. Feedback from our guests is very important to us and your input helps with our continuing efforts... More 

Clifton Park, New York
1 review
2 of 5 stars Reviewed November 3, 2014

We spent a night at this hotel during Syracuse University's parents weekend. The rate was elevated due to this! In the morning we went to take showers and we had no hot water. Called the front desk they stated that they would trouble shoot. i asked to speak with a manager, they stated no one was there until 8-9 am.... More 

Was this review helpful? Yes
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Dear John, Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the lack of hot water on your recent visit and any inconvenience it may have caused. Normally, even when filled to capacity, we do not have any issues with hot water. I have also spoken to my front desk staff in response... More 

Lancaster
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 15, 2014

A block of rooms was reserved at this hotel for a family wedding. Our room was very nice, clean and the beds were very comfortable. Being short, I did find the bathtub a bit tall to climb in and out of, but otherwise, everything was fine. The breakfast was nice offering make-your-own waffles along with bagels, cereal, muffins, etc. The... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review our hotel and banquet facility with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. The elevators can be somewhat... difficult to wait for, but we are working with our elevator maintenance company to find a solution to this... More 

Ottawa, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed October 8, 2014

Decided to stay for our anniversary. Hotel lobby is very spacious and the nicest of all choice hotel locations we have stayed thus far. Breakfast was great and the dinning area was also spacious with plenty more f available seats. I would not classify our room as a suite... It was more of an oversized room. Bathroom was nice with... More 

Was this review helpful? Yes
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review your recent stay with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are currently looking into the internet connectivity in the lobby and apologize for any inconvenience. We take pride in our hotel and the services we... More 

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 5, 2014

Do not use this hotel if you have children or are travelling with a sports team. The management wants the hotel quieter than a library. One particular staff member had already assumed we were trouble makers during check in just because we were with a hockey team and did not treat us with much respect. Disgusting stains on couches in... More 

Was this review helpful? Yes 1
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Please allow me to apologize on behalf of the hotel and staff regarding your recent stay. It was certainly not our intention to make you or anyone with your group feel unwanted or singled out. We do a great deal of business with sports teams and we only ask that every guest be considerate of others. As far as the... More 

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Additional Information about Comfort Suites Syracuse - Cicero

Address: 5875 Carmenica Drive, Cicero, NY 13039
Phone Number:
Location: United States > New York > Finger Lakes > Cicero
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Syracuse - Cicero 2.5*
Number of rooms: 65
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Also Known As:
Comfort Suites Syracuse - Cicero Hotel Cicero

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