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Comfort Suites Syracuse - Cicero

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5875 Carmenica Drive, Cicero, NY 13039
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Comfort Suites Syracuse - Cicero
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Comfort Suites Syracuse - Cicero
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137 reviews from our community

Traveler rating
    68
    43
    11
    10
    5
See reviews for
52
38
7
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • All months
    (137)
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    (24)
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    (38)
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    (49)
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    (26)
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Lindenhurst, New York
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel was very nice. The rooms were well maintained. A very clean tub, coffee and a microwave in the room.The breakfast was good. Everything I look for when I travel. The staff was friendly and professional.

Was this review helpful? Yes
Wellesley Island, New York
Top Contributor
51 reviews 51 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I erroneously reserved a room for a sleep/park/fly at the wrong Comfort Inn in the area. When I arrived at this hotel, the clerk was very helpful and said if I wanted to stay, he had room. I cancelled the other reservation without incident. Special arrangements were made with a local taxi company to take us to the airport as... More 

Was this review helpful? Yes
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. I am glad we were able to get things taken care of for you and get you to the airport, on time, for your flight.... More 

Middle Village, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 8, 2015

I have been staying at this hotel for a few weeks and I am so glad that my company saw fit to schedule my business trip sat at this hotel. The staff has been extremely hospitable. As in any great team there are some who stand out, and I would have to give that distinction to Amanda and Tamar. Keep... More 

Was this review helpful? Yes
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review your recent visit with such positive feedback! I have shared your comments with my staff, and they join me in thanking you, it helps to encourage the continued efforts of my entire staff to provide an exceptional experience. We take pride in our hotel and the services we provide and we are... More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 8, 2015

This property is one of the best . Facilities, accommodations, services, and especially personnel all above par. The breakfast is very good and plenty of food is provided. Parking for large, articulated, vehicles is somewhat limited but adequate. Additional parking for large vehicles at the adjoining Gander Mountain lot. An additional word about the staff. The staff, although young, is... More 

Was this review helpful? Yes 1
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review your recent stay at our hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you continue to enjoy your visits to... More 

Ottawa, Canada
Top Contributor
74 reviews 74 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 29, 2015

The employee at the reception was very friendly. Our room was spacious, very comfortable, and clean. The hotel was very quiet and relaxing. Breakfast was good, we had the breakfast area to ourselves. Will definitely stay there again if we are in the area.

Was this review helpful? Yes
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review your recent stay at the Comfort Suites Cicero. I have shared your comments with my staff, and we thank you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed staying with us.. We are looking forward to providing you... More 

Clay, New York
1 review
5 of 5 stars Reviewed January 19, 2015

We checked in Saturday afternoon, greeted by Alyssa at the front desk who was very friendly and got us checked right in. Looking for a little overnight getaway the room was very clean and looked very well kept. We have stayed at a couple other local hotels, and we figured we would try this one. The rooms were very spacious... More 

Was this review helpful? Yes
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review your recent stay with us. We truly appreciate the positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2015

We stayed here in September of 2014 the weekend of my wedding. The room was very clean and had everything we needed to prepare for my wedding on the day of. The staff was friendly and the manager Bob, made sure we were well taken care of. The location couldn't have been more perfect, since it's right off the highway.... More 

Was this review helpful? Yes 2
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review your experience at our hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are happy that we were able to make your special day go smoothly. We take pride in our hotel and the services we... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed January 12, 2015

This hotel is awesome. Every time I stay here everyone is so lovely to me. If you need a place to stay in Syracuse, this is the one! Don't hesitate to book here. Free breakfast and a light dinner!!!!!

Was this review helpful? Yes
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review our hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you... More 

Top Contributor
72 reviews 72 reviews
22 hotel reviews
81 helpful votes 81 helpful votes
1 of 5 stars Reviewed December 28, 2014

I am so appalled that i am writing while inside the hotel. On December 28, 2014 room 327 was found dirty at 9:30 p.m.; not made (basically no hotel person entered the room during the day, apparently). When we complained at the front desk, they told us "for stay over rooms, we do not clean them every day, sorry". I... More 

Was this review helpful? Yes 2
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for you and other guests in the future. Please allow me to personally apologize for the issue you... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 19, 2014

We needed a home base around Syracuse to do some visiting. This place is great. New building, very nice room, comfortable bed, very hot shower, hot included breakfast. 11 minutes to downtown. Very friendly staff.

Was this review helpful? Yes 3
Bob T, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for taking the time to review your recent stay at our property with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. Our property is nearly six years old now and we take pride in our hotel and try to keep it as fresh and... More 

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