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Comfort Suites Syracuse - Cicero

Certificate of Excellence
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5875 Carmenica Drive, Cicero, NY 13039
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1 room 1 guest
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Comfort Suites Syracuse - Cicero
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155 Reviews from our TripAdvisor Community

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Traveler rating
    76
    50
    12
    12
    5
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59
44
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19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (155)
  • Mar-May only
    (32)
  • Jun-Aug only
    (48)
  • Sep-Nov only
    (49)
  • Dec-Feb only
    (26)
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New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We arrive at 4, an hour after check in. The woman at the front desk is asleep, her face is leaning on the counter. My husband wakes her up and in her sleepy state, with a counter sleep line across her cheek, she said, "I'll put you in a smaller room." Why??? Because the suite for 5 of us isn't... More 

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Texas
Level Contributor
169 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here in late July under their "park and stay" pricing which worked for what I needed and van to airport was on time. The property is only a few years old, and so far, is well maintained. The bed was extremely comfortable and overall I was pleased with the room. The breakfast was a bit of a let... More 

Was this review helpful? Yes
Josh M, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for choosing the Comfort Suites Cicero-Syracuse North and taking the time review your recent stay with us. I do greatly apologize for the shortage that occurred with the scrambled eggs. We have worked out the issue with our distributor. I have shared your comments with my staff. We look forward to the next time you will be able... More 

Bethesda, Maryland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our stay at the Comfort Suites Cicero exceeded our expectations across the board. The hotel was very easy to get to from the highway -- close, but not too close. Our room was spacious, quiet, and clean. The fact that the complimentary breakfast included a few hot items was a nice surprise. All in all, a very good value. We... More 

Was this review helpful? Yes
Josh M, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for choosing the Comfort Suites Cicero-Syracuse North and taking the time review your recent stay with such Wonderful feedback! We are excited to hear that you enjoyed your stay with us while in town. I glad to hear that breakfast was better than expected. I have shared your comments with my staff, and they join me in thanking... More 

Dearborn, Michigan
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were very pleased with our whole Comfort Suites experience. From our call to find a room while on the road to suggesting somewhere good to eat, CJ made us feel special. He made sure after our long day on the road (8 hours), we were able to enjoy some beverages and food at the nightly guest reception. His suggestions... More 

Was this review helpful? Yes 1
Josh M, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for choosing the Comfort Suites Cicero-Syracuse North and taking the time review your recent stay with such Wonderful feedback! We are excited to hear that you enjoyed your stay with us while in town. I glad to hear that CJ made you feel welcomed. I have shared your comments with him and the rest of the staff, and... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

In one short years time, this hotels standards have gone out the door- just like the dirty bath water. Choice Hotels members returning to what was a previously solid place to stay. We were completely let down! We had stayed here multiple times in the past and had very good accommodations. This time it was not so. Upon our planned... More 

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Toronto, Canada
Level Contributor
117 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We use Comfort Suites when we travel because of the overall value and because on the whole we can be assured of a good nights sleep. This property just off the interstate and minutes from Syracuse delivered on all counts. As always a good hot breakfast and the check-in and Check-out were speedy and friendly. The convenience of a Cracker... More 

Was this review helpful? Yes
Josh M, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for choosing the Comfort Suites Cicero-Syracuse North and taking the time review your recent stay with such Wonderful feedback! We are excited to hear that you enjoyed your stay with us while in town. I glad to hear that you were able to get a good night's sleep. I am also pleased to hear that you found or... More 

Syracuse, New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 10, 2015

Hotel staff were wonderful, any assistance I required was met. Rooms were extremely nice and clean. Housekeeping helped in every way possible to insure the stay was a great one. Free breakfast was OK, could use some better quality food. Overall, outstanding experience.

Was this review helpful? Yes
Josh M, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for choosing the Comfort Suites Cicero-Syracuse North and taking the time review your recent stay with such Wonderful feedback! We are excited to hear that you enjoyed your stay with us while in town. I glad to know that everyone had a wonderful time at the Quinceanera. I have shared your comments with my staff, and they join... More 

Dickinson Center, New York
Level Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 1, 2015 via mobile

We stayed here for the first time and were surprised by the extremely reasonable rates and also the fact that they had a (free)"manager's welcome" from 5:30-7:00 ! It included 3 different kinds of sandwiches and 2 drinks each (beer,wine,soda,or water) and also salad with choice of dressing. What an unexpected bargain! Tamara and CJ were both very helpful and... More 

Was this review helpful? Yes
Josh M, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for choosing the Comfort Suites Cicero-Syracuse North and taking the time review your recent stay with such Wonderful feedback! We are excited to hear that you enjoyed your stay with us while in town. I'm excited to hear that Tamar and CJ were helpful and friendly during your stay. I have shared your comments with my staff, and... More 

Syracuse, New York
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed June 22, 2015

The staff was friendly and helpful. Room was large and clean. Pool was clean and warm. Nothing to complain about. Great Place. Fridge and mic in rooms. Checkin was easy and girls were very friendly. Breakfast was better the good.

Was this review helpful? Yes
Josh M, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for choosing the Comfort Suites Cicero-Syracuse North and taking the time review your recent stay with such Wonderful feedback! We are excited to hear that you enjoyed your stay with us while in town. I glad to hear that breakfast was better than expected. I have shared your comments with my staff, and they join me in thanking... More 

Saint James, New York
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 13, 2015

I attended a wedding this weekend and stayed at this hotel. Upon arriving, there was fresh baked cookies and cold lemon water. I checked in and found my room VERY spacious. There was a couch in my room! Also in the room a refrigerator and microwave and coffee machine. The beds were clean and comfortable. I fell quickly to sleep.... More 

Was this review helpful? Yes 1
Josh M, General Manager at Comfort Suites Syracuse - Cicero, responded to this review

Thank you for choosing the Comfort Suites Cicero-Syracuse North and taking the time review your recent stay with such Wonderful feedback! We are excited to hear that you enjoyed your stay with us while in town for a wedding. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take... More 

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