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Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen

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2 Bryle Place, 2 Bryle Place, Chester, NY 10918
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Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen
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Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen
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137 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We liked this hotel. We stayed here for 2 weeks while our home was being remodeled. We enjoyed our stay. The breakfast was just the average but they did serve Chobani yogurt which was great. The staff was kind and attentive. Would recommend this hotel. Got a great price through Priceline.

Was this review helpful? Yes
Sonia B, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

We are delighted about the positive review you’ve written about your stay especially for recognizing our team for being so helpful. We are looking forward to your next visit. Thank you Sonia B. General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

I want to give a shout out to the Holiday Inn in Chester, NY for a pleasant stay. Everyone was friendly and helpful, but especially Caitlin, who went out of her way to help. She told us about the rewards program and helped us join. Congrats on a job well done!

Was this review helpful? Yes
Sonia B, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Thank you so much for your lovely review and for mentioning Caitlin. She is thrilled! We are pleased that you found your stay relaxing and pleasant. We hope to see you again soon. Sonia B. General Manager More 

NY
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here the night before my wedding and the bed was way to soft (I laid down and sunk to the bottom), and there was black mold growing around the shower (though great drainage). The front desk staff is very pleasant. When they are charging so much money, I would expect more comfort (also not all rooms have a... More 

Was this review helpful? Yes
Sonia B, Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Thank you for taking the time to share this detailed feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and apologize we were unable to meet your needs throughout your stay. We will use your comments as we continue to evolve our guests' experience Thank you. Sonia B. General manager More 

Saskatchewan, Canada
Level Contributor
100 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Just finished 2 nights at this hotel and all I can say is really it was just average, or maybe even below average. The hotel room itself was moderately clean. There was tons of junk in the shower, the bathroom had lots of hair and garbage in the floors and sink tops, dust bunnies on the chairs and bed tables... More 

Was this review helpful? Yes 1
Sonia B, Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Thank you so much for taking the time out to review your stay with us. Your opinion is invaluable to us, as it allows us to: pinpoint our areas that need improvement, and make the necessary changes to ensure future guests will not experience similar inconveniences. Thank you again for your time and patronage. Sonia B. General Manager . More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was clean and well decorated. The staff was helpful and the location is convenient with stores and restaurants within walking distance. The breakfast was less than great and most of the ice and vending machines were out of order, but other than that no complaints. The pool was also very nice.

Was this review helpful? Yes
Sonia B, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Dear Rebecca H, Hello, and thank you for the lovely review!! It makes me so happy to hear that you enjoyed your stay with us and found everything to your satisfaction! Providing the cleanliness and best customer service is our number one priority. You will be happy to know that the ice machines are up and running, and we are... More 

London, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 12, 2015

Good clean hotel with nice spacious rooms. Breakfast was continential with hot food as well. Front desk staff very helpfull and gave good recomendations on places to eat in the evening. Very handy for the outlet centre at woodbury as only 10 min drive

Was this review helpful? Yes
Sonia B, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Thank you so much for taking the time out to write about your recent stay with us and for the lovely comments.. It's so great to hear that you enjoyed your stay and the convenience of our location! Don't forget about us next time you are in town! We look forward to having you back! Sonia B. More 

Cedar Knolls, New Jersey
2 reviews
3 of 5 stars Reviewed May 26, 2015

Hotel is showing it's age and needs a face lift. Pool area needs a good cleaning - bleach would remove all the green mold on the floor moldings and simple watering of the plants and picking up all the dead leaves would have made such a huge difference. Super cheap pool towels aka hand towels supplied. All of the ceiling... More 

Was this review helpful? Yes
Sonia B, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Thank you so much for taking the time out to review your stay with us. Your opinion is invaluable to us, as it allows us to pinpoint our areas that need improvement, and make the necessary changes to ensure future guests will not experience similar inconveniences. Thank you again for your time and patronage. More 

Natick, Massachusetts
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 6, 2015

Had the pleasure to stay at this hotel last week while in the Chester NY area. Great staff, beautiful clean hotel and ideally located right off 17 in the Hudson Valley. Want to thank the staff at front desk for all their help including Nicole and Chelsea and GM Sonia. There is a supermarket right across the street and plenty... More 

Was this review helpful? Yes
Sonia B, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Thank you so much for taking the time out to write about your recent stay with us. It means a lot to the entire staff. It's so great to hear that you enjoyed your stay and the convenience of our location and amenities! Don't forget about us next time you are in town! We look forward to having you back! More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 21, 2015

Chester NY Holiday in express review : One of the beds in the room had black particles on the corner of the bed. We were unsure if they were rodent droppings or something that had blown out of the air conditioning unit. Housekeeping came and changed the bedding. The following day we returned to our room at apx.10 PM and... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Dear Elizabeth B, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. We are very sorry the level of cleanliness and staff service did not meet your expectations. I would love the opportunity to regain your faith in our hotel and discuss your stay in further details.... More 

Montreal, Canada
Level Contributor
95 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed April 7, 2015

I've stayed here a few times in the past few years and it seems like the quality has gone down. The key factors remain; however, it seems run down. Although it has become run down, the beds were still clean and the breakfast was still better than other HIExpresses I stayed in. Location is its best asset. Price was kind... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Dear leblanc0155, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. It is very nice to know that you liked our location. I am also pleased that you are satisfied with the breakfast selection. On the other hand, I apologize for the issues you had with the property's condition.... More 

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