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Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen

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2 Bryle Place, 2 Bryle Place, Chester, NY 10918
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Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen
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Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen
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130 reviews from our community

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    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Natick, Massachusetts
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had the pleasure to stay at this hotel last week while in the Chester NY area. Great staff, beautiful clean hotel and ideally located right off 17 in the Hudson Valley. Want to thank the staff at front desk for all their help including Nicole and Chelsea and GM Sonia. There is a supermarket right across the street and plenty... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Chester NY Holiday in express review : One of the beds in the room had black particles on the corner of the bed. We were unsure if they were rodent droppings or something that had blown out of the air conditioning unit. Housekeeping came and changed the bedding. The following day we returned to our room at apx.10 PM and... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Dear Elizabeth B, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. We are very sorry the level of cleanliness and staff service did not meet your expectations. I would love the opportunity to regain your faith in our hotel and discuss your stay in further details.... More 

Montreal, Canada
Top Contributor
89 reviews 89 reviews
26 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 7, 2015

I've stayed here a few times in the past few years and it seems like the quality has gone down. The key factors remain; however, it seems run down. Although it has become run down, the beds were still clean and the breakfast was still better than other HIExpresses I stayed in. Location is its best asset. Price was kind... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Dear leblanc0155, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. It is very nice to know that you liked our location. I am also pleased that you are satisfied with the breakfast selection. On the other hand, I apologize for the issues you had with the property's condition.... More 

nj
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed March 22, 2015

We stayed overnight for a event we were attending the next day. Hotel is clean and front desk friendly. Location is good.. Unfortunately our remote to our TV wasn't working properly The toilet chain broke but I ended up fixing it myself much to my daughters embarrassment There are no plugs for laptop/phone chargers etc. Not even on the desk.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Dear NjHipster, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. I appreciate the compliments on the staff and the level of service provided and it is great to hear you enjoyed our breakfast variety. On the other hand, I would like to apologize that the hot water and the television in your... More 

Watertown, New York
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 3, 2015

Great location to stay for a trip into NYC. Wonderful and helpful staff. Clean Facility. Excellent Rooms and spacious. Pool was relaxing. Minutes from the train station. So many restaurants close by to choose from.

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Contributor
18 reviews 18 reviews
3 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed February 14, 2015

What a wonderful family getaway! We live close to the hotel but wanted to just relax for a night. This hotel is perfect for that!! Chelsea at the front desk was sooo sweet!! She made us feel like we were close friends rather than just customers. Our room was perfect. It was warm!! We went swimming in February!! The toiletries... More 

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Ottawa, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 31, 2015

I used to stay at the Hampton Inn near Woodbury when I do my shopping in Woodbury, but it has gotten so expensive that I came to Goshen looking for an alternative. I was not disappointed; the 15-minute drive is worth the $100 I saved. I will stay here again, for the same reason.

Was this review helpful? Yes
Jayson R, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Dear Pat r, Thank you for choosing the Holiday Inn Express in Chester, NY. Our hotel is 15 minutes away from Woodbury Commons and a very affordable option for the area. Make sure you ask the front desk for a flyer that will be good for a coupon book at Woodbury Commons. We look forward to your future stay with... More 

Swanton, Vermont
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed January 9, 2015

I used to stay here regularly - staff was great- value was good and accommodations were impeccable -- I'm sad to say that my stay was horrible-- I could feel the springs coming through the mattress -- the pillows were so soft they were non existent - even calling down and asking for something different resulted in nothing. The gym... More 

Was this review helpful? Yes 2
Jayson R, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Dear Cbonnette, Thank you for choosing the Holiday Inn Express. I wanted to personally apologize for the issues that have occurred during your stay. Our hotel has purchased brand new pillows for all the guestrooms per the new brand standards and will pass along your comments to the brand. We have purchased new mattresses in 2014 for some of the... More 

Montreal, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 7, 2015

I rate 3 stars instead of 5, because most of the Holiday inn hotels on I-87 and I-95 have opted for a noisy type of heaters/AC; I got used to it, but I don't like it. Otherwise the room and bathroom are perfect. The breakfast is included and is of excellent quality. Check-in was courteous. Free wi-fi.

Was this review helpful? Yes
Jayson R, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Dear Engineer947, Thank you for choosing the Holiday Inn Express. I wanted to apologize for the many hotels that you have experienced with noise A/C units. I will pass your comments along to the owners and management company. I would like to thank you for the wonderful comments regarding the room and bathroom being perfect, breakfast being excellent quality and... More 

Toronto
Contributor
18 reviews 18 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 6, 2015

The hotel is very convenient if the primary focus is shopping at Woodbury outlet mall. Right across the hotel is a little plaza with grocery store, liquor store and a few fast food options. There were also 2 restaurants nearby but didn't try them out. I was in a room on the 3rd floor so no kids could run above... More 

Was this review helpful? Yes
Jayson R, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Dear Love2Travel66, Thank you for choosing the Holiday Inn Express. I wanted to personally apologize for the inconveniences with the water pressure. I will look into it further to make sure that we are able to correct it going further. Please contact me directly the next time your traveling through the area. Thank you, Jayson Rivera General Manager jayson.rivera@hhmlp.com 845.469.3000 More 

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