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Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen

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2 Bryle Place, 2 Bryle Place, Chester, NY 10918
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Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen
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Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen
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133 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The hotel was clean and well decorated. The staff was helpful and the location is convenient with stores and restaurants within walking distance. The breakfast was less than great and most of the ice and vending machines were out of order, but other than that no complaints. The pool was also very nice.

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London, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good clean hotel with nice spacious rooms. Breakfast was continential with hot food as well. Front desk staff very helpfull and gave good recomendations on places to eat in the evening. Very handy for the outlet centre at woodbury as only 10 min drive

Was this review helpful? Yes
Sonia B, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Thank you so much for taking the time out to write about your recent stay with us and for the lovely comments.. It's so great to hear that you enjoyed your stay and the convenience of our location! Don't forget about us next time you are in town! We look forward to having you back! Sonia B. More 

Cedar Knolls, New Jersey
2 reviews
3 of 5 stars Reviewed May 26, 2015

Hotel is showing it's age and needs a face lift. Pool area needs a good cleaning - bleach would remove all the green mold on the floor moldings and simple watering of the plants and picking up all the dead leaves would have made such a huge difference. Super cheap pool towels aka hand towels supplied. All of the ceiling... More 

Was this review helpful? Yes
Sonia B, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Thank you so much for taking the time out to review your stay with us. Your opinion is invaluable to us, as it allows us to pinpoint our areas that need improvement, and make the necessary changes to ensure future guests will not experience similar inconveniences. Thank you again for your time and patronage. More 

Natick, Massachusetts
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 6, 2015

Had the pleasure to stay at this hotel last week while in the Chester NY area. Great staff, beautiful clean hotel and ideally located right off 17 in the Hudson Valley. Want to thank the staff at front desk for all their help including Nicole and Chelsea and GM Sonia. There is a supermarket right across the street and plenty... More 

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Sonia B, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Thank you so much for taking the time out to write about your recent stay with us. It means a lot to the entire staff. It's so great to hear that you enjoyed your stay and the convenience of our location and amenities! Don't forget about us next time you are in town! We look forward to having you back! More 

Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 21, 2015

Chester NY Holiday in express review : One of the beds in the room had black particles on the corner of the bed. We were unsure if they were rodent droppings or something that had blown out of the air conditioning unit. Housekeeping came and changed the bedding. The following day we returned to our room at apx.10 PM and... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Dear Elizabeth B, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. We are very sorry the level of cleanliness and staff service did not meet your expectations. I would love the opportunity to regain your faith in our hotel and discuss your stay in further details.... More 

Montreal, Canada
Top Contributor
89 reviews 89 reviews
26 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 7, 2015

I've stayed here a few times in the past few years and it seems like the quality has gone down. The key factors remain; however, it seems run down. Although it has become run down, the beds were still clean and the breakfast was still better than other HIExpresses I stayed in. Location is its best asset. Price was kind... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Dear leblanc0155, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. It is very nice to know that you liked our location. I am also pleased that you are satisfied with the breakfast selection. On the other hand, I apologize for the issues you had with the property's condition.... More 

nj
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed March 22, 2015

We stayed overnight for a event we were attending the next day. Hotel is clean and front desk friendly. Location is good.. Unfortunately our remote to our TV wasn't working properly The toilet chain broke but I ended up fixing it myself much to my daughters embarrassment There are no plugs for laptop/phone chargers etc. Not even on the desk.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Dear NjHipster, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. I appreciate the compliments on the staff and the level of service provided and it is great to hear you enjoyed our breakfast variety. On the other hand, I would like to apologize that the hot water and the television in your... More 

Watertown, New York
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 3, 2015

Great location to stay for a trip into NYC. Wonderful and helpful staff. Clean Facility. Excellent Rooms and spacious. Pool was relaxing. Minutes from the train station. So many restaurants close by to choose from.

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Contributor
18 reviews 18 reviews
3 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed February 14, 2015

What a wonderful family getaway! We live close to the hotel but wanted to just relax for a night. This hotel is perfect for that!! Chelsea at the front desk was sooo sweet!! She made us feel like we were close friends rather than just customers. Our room was perfect. It was warm!! We went swimming in February!! The toiletries... More 

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Ottawa, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 31, 2015

I used to stay at the Hampton Inn near Woodbury when I do my shopping in Woodbury, but it has gotten so expensive that I came to Goshen looking for an alternative. I was not disappointed; the 15-minute drive is worth the $100 I saved. I will stay here again, for the same reason.

Was this review helpful? Yes
Jayson R, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - Goshen, responded to this review

Dear Pat r, Thank you for choosing the Holiday Inn Express in Chester, NY. Our hotel is 15 minutes away from Woodbury Commons and a very affordable option for the area. Make sure you ask the front desk for a flyer that will be good for a coupon book at Woodbury Commons. We look forward to your future stay with... More 

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