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Holiday Inn Buffalo International Airport

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4600 Genesee Street, Cheektowaga, NY 41255
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Holiday Inn Buffalo International Airport
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Holiday Inn Buffalo International Airport
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225 reviews from our community

Traveler rating
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    82
    66
    26
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ottawa, Canada
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We were initially in a room on the same floor as an out of town hockey team that was causing quite a lot of noise. Asked the reception to move us and we were given another room on a different floor. Great room, bed and awesome breakfast in the morning! My only critique would be to be more mindful of... More 

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Oakville, Canada
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed a night at the Holiday Inn Buffalo for a random day trip in the area. Staff at the front desk weren't the most friendly staff I have encountered at other Holiday Inn but I have no problem with them. We were assigned a double bed room beside one of the side entrance facing the laundry room. The hotel... More 

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San Antonio, United States
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I'm not sure if IHG has been to this establishment, or if someone is paying someone off. I arrived into town late and was treated rudely by the desk clerks. I had 4 pieces of heavy luggage and asked for a quiet first floor since they didn't have an elevator. I was given a end of the hall room next... More 

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IHGCare, Guest Relations Manager at Holiday Inn Buffalo International Airport, responded to this review

Dear Phil B, Thank you for staying with us and taking the time to express your thoughts and concerns. I sincerely regret that you did not enjoy your overall stay with us. We have sent you a private message to address your concerns further. We look forward to your response and be of further assistance. Sincerely, Dianne L. Case Manager... More 

Ontario, Canada
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here as a Hotwire pick to be close to the airport. 24 hour airport shuttle was very helpful at 4:45 AM! The room is clean and comfortable but the visibility of the hotel from the street is a bit hard to see. There's also a Holiday Inn Express on Genesee St. also right near the airport, so be... More 

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Toronto, Canada
Top Contributor
64 reviews 64 reviews
14 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Shouldn't complain. Got a room for US$55 plus tax just before President's Day weekend. Comfy room, washroom, clean, but totally uninspired. Perhaps if it were brighter? As it was, the overall impression left was a bit gloomy. No indoor pool, just a hot tub in a small room (you must really want a hot tub to use it). Also a... More 

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IHGCare, Guest Relations Manager at Holiday Inn Buffalo International Airport, responded to this review

Dear nerlovestravel, We sincerely appreciate you taking the time to let us know about your recent experience at our hotel. We work very hard to ensure our guests receive the very best service we can provide each and every day. While we are pleased with your positive comments with our location, it is disappointing to know we fell short of... More 

Sewell, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed February 23, 2015 via mobile

No elevators so if you have large bags or a lot of bags you will need to bring them up and down stairs. The thermostat is located next to a drifty window so the heat runs constantly leaving half the room roasting while the other half is cool. There is no free breakfast or coffee in the morning at this... More 

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IHGCare, Guest Relations Manager at Holiday Inn Buffalo International Airport, responded to this review

Dear Mike S, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your... More 

Oshawa, Canada
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 30, 2015 via mobile

Booked through Priceline for the third or fourth time. Front staff were friendly and efficient. Room was ready when arriving right at check in time. Room we were in had been upgraded. Bathroom redone. Just a shower no tub. Clean and comfortable. Located right beside airport and about 10 minutes from walden galleria and 25 minutes or so from outlet... More 

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Avon, North Carolina
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 25, 2015

Stayed just one night due to early flight next morning. Thank god I never have to return. Although it has Holiday Inn on the sign, there's otherwise no resemblance to that chain's usual accommodations. This is strictly for a business traveler who wants a meal and a bed and nothing more. Hotel is run down. Our bed linens were clean... More 

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IHGCare, Guest Relations Manager at Holiday Inn Buffalo International Airport, responded to this review

Dear trishannie, We appreciate you taking the time to leave a review of our property. We appreciate the high score you have given on our convenient hotel location. However, we're sorry that the appearance and the cleanliness levels of our hotel did not meet your expectations. Your review will be used to consider improvements needed and we hope that you... More 

Kitchener, Ontario, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 14, 2015

I stayed here booking through Priceline. I paid a third of what they were asking my dad to pay when he came without a reservation. Luckily, he got a room at my price booking through Priceline on their own Wifi. Service was great, no complaints. Rooms are adequate, nothing special and same goes for the hotel in general. Definitely does... More 

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IHGCare, Guest Relations Manager at Holiday Inn Buffalo International Airport, responded to this review

Dear Ben P, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your... More 

Toronto, Canada
Top Contributor
93 reviews 93 reviews
62 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed January 10, 2015

I just stayed here before heading South and overnight a dreadful snow storm came--luckily I got out of Buf:) Because this literally was a last minute booking the front desk clerk was very nice and placed me in a room with one bed. Because of the impending snow storm they also allowed me to drop off the car rental and... More 

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