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Quality Inn Buffalo Airport

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4217 Genesee Street, Cheektowaga, NY 14225
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Quality Inn Buffalo Airport
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239 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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United States
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I have to say this is the one of the worst hotel I have stayed in. Usually, I don't rate so low. My flight from Buffalo was canceled late at night and the airline gave us vouchers for this hotel. So, we chose to stay in this hotel which was big mistake. Here are issues... 1.TV is broke, it freezes... More 

Was this review helpful? Yes
QualityBuffAirport, Front Office Manager at Quality Inn Buffalo Airport, responded to this review

Dear SWoodJ, I would like to first start out by thanking you for taking the time to give our hotel a review. We pride ourselves on great customer service and guest's reviews are the best way we can better our service that we provide. As far as the television, it could have been as simple as being on the wrong... More 

Jonesport, Maine
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a fantastic hotel I'm the Buffalo airport area. The beds were great and the hot breakfast was delicious! Wifi did bot work for me,but it was not really and issue. Good location near the airport and many restaurants near by.

Was this review helpful? Yes
QualityBuffAirport, Front Office Manager at Quality Inn Buffalo Airport, responded to this review

Jim Sabo Rooms Division Manager Buffalo Airport Quality Inn 716.633.5500 Thank you very much for your feedback. It helps us keep a high level of customer service. We hope to see you again in the future. -Jim More 

Edinburgh, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

Budget hotels aren't always great, but I stayed overnight at the Quality Inn as my family was arriving on a different day. Even though check out was at noon & my family wasn't arriving until 5:30pm, the staff were happy to let me hang out in the lobby & get the free shuttle back to the airport whenever I needed.... More 

Was this review helpful? Yes
QualityBuffAirport, Front Office Manager at Quality Inn Buffalo Airport, responded to this review

Jim Sabo Rooms Division Manager Buffalo Airport Quality Inn 716.633.5500 Thank you very much for your feedback. It helps us keep a high level of customer service. We hope to see you again in the future. -Jim More 

Buffalo, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Great staff,every friendly and helpful. A special thanks to Jim. Our stay was great would stay here again.☺it is right across from airport and free shuttle makes it easier to get around the weather here is great and good Mexican food down the road

Was this review helpful? Yes
QualityBuffAirport, Front Office Manager at Quality Inn Buffalo Airport, responded to this review

Jim Sabo Rooms Division Manager Buffalo Airport Quality Inn 716.633.5500 Thank you very much for your feedback. It helps us keep a high level of customer service. We hope to see you again in the future. Very glad you liked the Mexican food, when you come to stay next time I will come with you! -Jim More 

Level Contributor
6 reviews
3 of 5 stars Reviewed 3 weeks ago

A bit outdated, worn... I'm here on business a couple of times a year, and usually chose this hotel due to its location near to the airport. It just takes a couple of minutes to get there by car. Don't even try to walk, this area is not made for people, it is made for cars. The hotel has good... More 

Was this review helpful? Yes
QualityBuffAirport, Front Office Manager at Quality Inn Buffalo Airport, responded to this review

Jim Sabo Rooms Division Manager Buffalo Airport Quality Inn 716.633.5500 Thank you very much for your feedback. It helps us keep a high level of customer service. We hope to see you again in the future. -Jim More 

buffalo
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I found myself stranded at the Bflo Airport last night. I needed a hotel for about 5 hours. I called around and other hotels were too busy to talk, and were also gouging stranded folks. I called the Quality Inn Airport. Jim answered and was outgoing and friendly. He came right over to pick me up at the terminal and... More 

Was this review helpful? Yes
QualityBuffAirport, Front Office Manager at Quality Inn Buffalo Airport, responded to this review

Jim Sabo Rooms Division Manager Buffalo Airport Quality Inn 716.633.5500 Thank you very much for your feedback. It helps us keep a high level of customer service. I am glad I was able to help you out in this matter. Next time your stranded, feel free to call us! We hope to see you again in the future. -Jim More 

St. Catharines, Ontario
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 26, 2015

This hotel is across the street from the Buffalo Airport. They offer 24 hour shuttle service and great Park and Fly rates. The customer service is wonderful and the rooms are clean and comfortable. There is a small business center for computer use and free Wi Fi. The upgraded continental breakfast is also included. This hotel offers great value for... More 

Was this review helpful? Yes
QualityBuffAirport, Front Office Manager at Quality Inn Buffalo Airport, responded to this review

Jim Sabo Rooms Division Manager Buffalo Airport Quality Inn 716.633.5500 Thank you very much for your feedback. It helps us keep a high level of customer service. We hope to see you again in the future. -Jim More 

Niagara Falls, New York
1 review
4 of 5 stars Reviewed May 8, 2015

Quality Inn has a great location near the airport. The hotel is super clean and the staff is great. From the hotel, I was able to find adequate eating places within a couple of miles. Most of all, although located close to the airport, the rooms were very quiet and accommodating. I highly recommend this for your next stay.

Was this review helpful? Yes
QualityBuffAirport, Front Office Manager at Quality Inn Buffalo Airport, responded to this review

Jim Sabo Rooms Division Manager Buffalo Airport Quality Inn 716.633.5500 Thank you very much for your feedback. It helps us keep a high level of customer service. We hope to see you again in the future. -Jim More 

Cambridge, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 1, 2015

This is my late post/review but I must say that I was impressed on the cleanliness and the smell of the room when you get inside, it smells fresh, not a hint of a smoking room turned into non-smoking. Hot breakfast is very convenient for us since I have kids who loves their bfast where ever we go. We will... More 

Was this review helpful? Yes 1
QualityBuffAirport, Front Office Manager at Quality Inn Buffalo Airport, responded to this review

Jim Sabo Rooms Division Manager Buffalo Airport Quality Inn 716.633.5500 Thank you very much for your feedback. It helps us keep a high level of customer service. We hope to see you again in the future. -Jim More 

Bradford, Pennsylvania
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed April 30, 2015

We stayed at the Quality Inn Airport (Buffalo NY) the night before an early flight the next morning to Las Vegas. We chose the hotel as it was convenient to the airport ( right across the street!) and the fact that they offered both Park & Fly and shuttle service to the airport. While the hotel could use some updating... More 

Was this review helpful? Yes
QualityBuffAirport, Front Office Manager at Quality Inn Buffalo Airport, responded to this review

Jim Sabo Rooms Division Manager Buffalo Airport Quality Inn 716.633.5500 Thank you very much for your feedback. It helps us keep a high level of customer service. I am having maintenance take a look at the issues with the paint in the bathroom. We hope to see you again in the future. -Jim More 

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