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All 19 Cheektowaga hotels

BEST WESTERN PLUS Galleria Inn & Suites

2.5 of 5 Hotel   |   601 Dingens Street, Cheektowaga, NY 14206
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Ranked #15 of 19 Hotels in Cheektowaga
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 4 days ago
TC_GTA Toronto
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264 reviews from our community

Traveler rating
    48
    98
    70
    28
    20
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104
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Toronto
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here for one night with friends for a shopping trip. No real complaints about the room - very basic but good if you just need a clean place to rest your head and refresh. The complimentary breakfast is typical - waffle maker, fake juice (lol) and cereal/yogurt. It's enough to get the day started. The floor plan of the... More

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

When we arrived we were greeted with great service. Upon entering our room, I pulled out the bed from the sofa (where my daughter was going to sleep) and was disgusted to see hair all over the blanket and sheets. I called the front desk and they immediately brought up a new set of sheets and blanket. The next morning... More

Was this review helpful? Yes 1
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to respond to a survey, I apologize for all inconvenience's faced while staying with us. I am pleased to hear that your received great customer service. I will talk to my Housekeeping supervisor immediately and make sure she is informed of the troubles you faced. I hope to see you in the... More

Doswell, United States
1 review
5 of 5 stars Reviewed 1 week ago

We are very satisfied from the hotel. Everything was excellent.The rooms were amazing.The lobby and other areas were very clean and comfortable.The breakfast was fresh and delicious. We will stay at this hotel again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you so much for taking the time to fill out a survey. I am very pleased to hear that you enjoyed you stay with us, I look forward to having you in the very near future. Please contact me directly for future reservations. Domineke Mathias General Manager More

Chatham, Canada
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here at a trip around lake Erie. Rooms were adequate for our stay. We loved that the weather was great and we could spend time outside around the pool. We found it a little odd that hot tub was a carpeted room inside, but it was still nice and relaxing.

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you so much for taking the time to fill out a survey in regard to your recent stay at the Best Western Plus Galleria Inn and suites. Your feedback is very important to us. I am very pleased to hear that you enjoyed your visit and I will pass your concerns to the appropriate parties. Domineke Mathias... More

Biddeford, ME
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Polite and accomodating staff. Coffee all day. Spotless room with clean smell. Everything I needed. Would stay again. Good breakfast choices. My mattress was very comfortable and the room had a nice floor plan.

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you so much for taking the time to respond to a survey in regard to your recent stay with us at the Best Western Plus Galleria Inn and suites. I am so happy to hear that you enjoyed yourself, feedback is critical when dealing with the public, We love to hear about positive stays, I look forward... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I would definitely NOT recommend this hotel. We had a leak issue in our hotel room that caused damage to our property. Management refused / ignored us and did not deal with this situation. In fact, we got the total run around from management. In addition, the room and the bathroom looked like it had been repaired by a little... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to write a review in your regard to your recent stay at the best Western Plus Galleria Inn and Suites. I am not quite sure who you are to specifically tell you what went wrong. I apologize for any inconvenience faced while staying with us. Domineke Mathias General Manager More

Raymond, NH, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

My niece tried to negotiate a group rate for our family reunion in Buffalo. Communication/negotiations broke down so there was no reduced rate finalized. The Galleria lost 12 nights of rooms because some family went elsewhere.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to respond to a survey. I apologize for any inconvenience faced while staying with us. I am not quite sure what went wrong in your group booking. I hope you enjoyed your family reunion. Domineke Mathias General Manager More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

This place was very easy to get to. The staff was amazing, and very friendly! Very clean rooms and very comfortable bed and bedding! The price was also very affordable. We will definitely be staying here the next time we come back!

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to fill out a survey, your feedback is very important to us. I am happy to hear that you enjoyed your stay. We look forward to having you in the near future. Domineke Mathias General Manager More

Mohegan Lake, New York
2 reviews
4 of 5 stars Reviewed 4 weeks ago

It was a small room, but since I was alone for a one night stay it was perfect. The room was clean and the bed was comfortable, a little softer than I prefer but not enough to cause a problem or keep me from getting a good night's sleep. The girl that checked me in was professional and polite. While... More

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you so much for taking the time to write a review in regard to your recent stay at the Best Western Plus Galleria Inn and Suites. If I remember correctly I checked you in, I am very pleased to hear that you enjoyed your stay, and I look forward to having you in the very near future.... More

Sun Prairie, WI, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed August 15, 2014

Good clean hotel. Whirlpool and Pool if needed. Room tended to be small. No desk, just a table to work on. Not really set up for a business traveler, but if you are looking for a nice hotel in the area, and have kids, not a bad choice for the value.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to write a survey in regard to your recent stay with. Your feedback is beneficial to our company. I look forward to having you in the near future. Domineke Mathias General Manager More

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Additional Information about BEST WESTERN PLUS Galleria Inn & Suites

Address: 601 Dingens Street, Cheektowaga, NY 14206
Phone Number:
Location: United States > New York > Cheektowaga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Galleria Inn & Suites 2.5*
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Also Known As:
Best Western Plus Galleria Hotel Cheektowaga
Best Western Plus Galleria Inn And Suites
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn

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