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BEST WESTERN PLUS Galleria Inn & Suites

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601 Dingens Street, Cheektowaga, NY 14206
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BEST WESTERN PLUS Galleria Inn & Suites
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BEST WESTERN PLUS Galleria Inn & Suites
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309 reviews from our community

Traveler rating
    55
    112
    81
    35
    26
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115
82
11
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (309)
  • Mar-May only
    (57)
  • Jun-Aug only
    (103)
  • Sep-Nov only
    (90)
  • Dec-Feb only
    (59)
All months
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Our room was listed as mobility accessible, yet it was so small that we could barely turn around. My husband was unable to log into the Internet, one of the electrical outlets did not work, the TV reception was very fuzzy, one hinge on the toilet seat was completely broken and was really unsafe, there was on bedside table on... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We want to apologize for the issues that you experienced, though I am quite glad that you were very pleased with our lobby. Please know that your voice is important to us and we are... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My mom, aunt, and I were in town visiting relatives. The location is pretty nice... 5 minutes (highway) to the mall and about 20 or so minutes to Niagara Falls. The biggest issue I had was the mold growing in the refrigerator. The fridge was not working (and/or not plugged in). The toilet and the sink was also dirty. We... More 

Was this review helpful? Yes 1
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with our staff service and the state of our accommodations. Our staff is held to a high standard of hospitality and I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication. It is... More 

Buffalo
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

NIce hotel, Great breakfast Front desk staff need more professional look. After a night of cocktails and dinner next door it was a great way to end the night and not worry about drinking and driving. Also more than 2 towels should be in a KIng size room. Overall the experience was just fine after working out a mistake or... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our amenities and staff services. While I am glad you do see it as a good value for your money and that you do... More 

Hagerstown, Maryland
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

A large group of inconsiderate people congregated in the hallway outside our room at 3AM, using very loud and very offensive language, continuing for well over an hour. We called the desk, and were told that many more complaints had been called in, but nothing was done. Relatives who were staying in an adjacent room cancelled their planned multi-night stay.... More 

Was this review helpful? Yes 1
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

I do apologize for the disturbance of your rest and am very sorry to hear that you experienced such unusual circumstance and inconveniences during your most recent stay with us, especially that we were not able to address the issue right away. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening... More 

Niagara Falls, New York
1 review
2 of 5 stars Reviewed 4 weeks ago

I tried to check in at 5:20 pm - running late for an event I had at 6 - the one desk clerk had three people ahead of me - gave the first group the wrong kind of room, had to keep rebooting the computer - etc... My room (which i asked for close the lobby room - was at... More 

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

I'm terribly sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. We hope that you will accept our sincerest apologies for the difficulties you experienced during your recent stay with us. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff... More 

London, Canada
1 review
5 of 5 stars Reviewed March 9, 2015

We stayed at the above hotel on March 7. the hotel is clean etc but the rooms are a bit dated but everything worked. The front desk staff went out of their way to ensure we arrived at our destination in Buffalo as taxis were very booked. the staff are very friendly and will do anything to make your stay... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed a five star experience; though I regret to hear that you weren't thoroughly impressed with our hotel. Thank you for sharing your experience and for pointing out the efforts of our staff to treat you like family and make you feel at... More 

Bradford West Gwillimbury, Canada
2 reviews
5 of 5 stars Reviewed March 8, 2015

A friend and I came into town for a concert the weekend of March 6-8th. Upon talking to other guests, we got a great deal for the weekend ($98/night). The reception was friendly and efficient. There were many other guests checking in at the same time however we did not feel rushed nor disregarded. We stayed in room 239. When... More 

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We are so pleased to read your five star review of our hotel. I'm so glad that all of our services, hospitality, and accommodations exceeded your expectations. Thank you so much for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We greatly appreciate... More 

Baltimore, Maryland
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 8, 2015

The Hotel was fine, I only stayed one night. The ground floor room was comfortable except my room faced the outer corridor. The corridor was glass with a good view of the 90, but there was 3-4' of snow piled against the glass and it was COLD. The room's door had some major gaps in it so I had to... More 

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

I'm glad that you enjoyed your stay and that most of our amenities and staff services lived up to your expectations. I do apologize though for the issues with the snow, your guest room's door and especially that we were unable to take care of that for you right away. We appreciate how you have let us know what areas... More 

Olean, United States
1 review
5 of 5 stars Reviewed February 27, 2015

Stayed with a group of students attending a mock trial tournament at Buffalo State. Rooms were clean, the staff was friendly and the free breakfast was really pretty good. A good value for the price. Would definitely recommend.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you so much for your compliments, five star rating and review of our high housekeeping and hospitality standards, and breakfast service. It is wonderful to hear of the great impression we made with our amenities and services. Your five star review means a lot to us, and we thank you for taking the time to share it. We can't... More 

Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 23, 2015

hotel is comfortable and service is very good - lobby area was wonderful for gathering with friends on same trip - rooms were comfy. Britney was at the desk and did an amazing job while we were there. Breakfast is definitely a plus and by car the hotel is close to downtown and to areas with dining and shopping options

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We are so pleased to hear that you enjoyed your stay! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are especially happy to share this review with our staff, Brandy, who works hard to ensure that you feel welcomed like family. It is... More 

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