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BEST WESTERN PLUS Galleria Inn & Suites

#17 of 21 Hotels in Cheektowaga
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601 Dingens Street, Cheektowaga, NY 14206
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BEST WESTERN PLUS Galleria Inn & Suites
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    301 reviews from our community

    Traveler rating
      53
      111
      79
      33
      25
    See reviews for
    113
    80
    11
    31
    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      3.5 of 5 stars
    • Rooms
      3.5 of 5 stars
    • Service
      4 of 5 stars
    • Value
      3.5 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (44)
    Date | Rating
    • English first
    • French first
    • German first
    • Italian first
    • Portuguese first
    • Any
    English first
    • All months
      (301)
    • Mar-May only
      (49)
    • Jun-Aug only
      (103)
    • Sep-Nov only
      (90)
    • Dec-Feb only
      (59)
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    Olean, United States
    1 review
    5 of 5 stars NEW

    Stayed with a group of students attending a mock trial tournament at Buffalo State. Rooms were clean, the staff was friendly and the free breakfast was really pretty good. A good value for the price. Would definitely recommend.

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    Senior Reviewer
    10 reviews 10 reviews
    4 of 5 stars Reviewed 1 week ago

    hotel is comfortable and service is very good - lobby area was wonderful for gathering with friends on same trip - rooms were comfy. Britney was at the desk and did an amazing job while we were there. Breakfast is definitely a plus and by car the hotel is close to downtown and to areas with dining and shopping options

    Was this review helpful? Yes
    Port Colborne, Canada
    1 review
    4 of 5 stars Reviewed 1 week ago

    Chlorine in hot tub to high unable to use and to much 1 am noise. Call to keep noise down and I was told I am on it. It took another half and hour before the noise settled. I would go back but ask to be located in a different area.

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    Cortland, United States
    1 review
    3 of 5 stars Reviewed 1 week ago

    The room was warm and very clean and adequate but hallways very frigid it must have been a 20 degree drop in temperature. The overnight desk clerk was very helpful and breakfast bar was very enjoyable with many different selections and a hostess that was very helpful.

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    1 review
    1 of 5 stars Reviewed 2 weeks ago

    Room smells like smoke, have to close bathroom door to keep the smell out, mirror is cracked, iron and ironing board look to be twenty years old. Place is run down and there are better places near by for about the same price.....avoid it if you can

    Was this review helpful? Yes
    Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

    On Behalf of Best Western I want to apologist for not meeting your expectations .Because we care about our guest I would like for you to contact me directly so we could redeem ourselves. Sincerely, Cliche Griffith Assistant General Manger More 

    Mississauga
    Reviewer
    5 reviews 5 reviews
    2 helpful votes 2 helpful votes
    5 of 5 stars Reviewed 3 weeks ago

    The Hotel is super clean and the breakfast is ample. The attached Restaurant which the Hotel runs used to have great food. New management now run the restaurant and the food is sub standard. The supposed "home made" meatloaf was not fresh, fried and covered with ugly barbeque sauce. We asked about the Sunday Roast Beef special . Last time... More 

    Was this review helpful? Yes
    Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

    Thank you for responding customer satisfaction is number one to us! We appreciate your comments .We look forward to seeing you in the near future. Sincerely, Cliche Griffith More 

    Kitchener, Canada
    Contributor
    18 reviews 18 reviews
    4 hotel reviews
    35 helpful votes 35 helpful votes
    1 of 5 stars Reviewed January 21, 2015

    This review is long overdue. We stayed here for one night as we had an early flight the following day. After checking in we walked for what seemed like 5 minutes through a maze to find our room. Once in our room, the first thing we saw was a stained settee. If the hotel wasn't going to make an effort... More 

    Was this review helpful? Yes 2
    Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

    We appreciate your feedback and Thank you regarding our hotel. It is currently being remodeled status since then improvements have been made to our hotel. We would like to redeem ourselves and offer you a chance to return to our hotel to accommodate your specific needs .Please contact our Hotel and I will personally handle your reservation. Sincerely, Cliche Griffith More 

    Top Contributor
    69 reviews 69 reviews
    31 hotel reviews
    10 helpful votes 10 helpful votes
    3 of 5 stars Reviewed January 14, 2015

    Oh where to start. I was originally assigned room 131, which is really small. I left to go get dinner, and when I came back the door would not open. It was not the key it was either the door or the frame. When I went to the desk they apologized, and told me I'm sorry I upgraded you in... More 

    Was this review helpful? Yes 2
    Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

    On behalf of the Best Western I would like to analogize for your stay at our hotel. the room you we assigned to you had a safety lock on it. I would like to also apologize for the terrible upgrade you felt was not appropriate for you stay. I would like to redeem ourselves . Please contact the hotel directly... More 

    Royal Oak, United States
    1 review
    1 of 5 stars Reviewed January 2, 2015

    We pr-paid for 3 rooms at this hotel online during a trip from Michigan to Vermont on New Years Eve. It took the only employee present at hotel over 40 mins to check us in. She kept passing out either due to illness or drug use or both. Her hair was greasy and her general appearance was awful. She should... More 

    Review collected in partnership with Best Western

    Was this review helpful? Yes 3
    Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

    On behalf of best western I would like to apologize for your stay at our hotel. Its is vital to our company to provide exceptional customer service. that particular night our employee was very ill and she was relived that night. Please give us one more chance to provide you with a great experience. Contact the hotel directly to make... More 

    Barrie, Canada
    Senior Reviewer
    6 reviews 6 reviews
    4 hotel reviews
    3 helpful votes 3 helpful votes
    4 of 5 stars Reviewed December 30, 2014

    Decent price for a good, clean, decent hotel. Good location for shopping. Breakfast basic but ok. Would recommend at the price paid for a short stay in Buffalo. Rooms clean and ok size. Heating system can be noisy at times

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

    Dear Guest, We are pleased you enjoyed your stay. Our staff takes pride in Customer Service . Thank you for taking the time to complete a survey and to let us know about your stay. We hope you think of us the next time you are in the buffalo Galleria area Sincerely Cliche Griffith More 

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    Additional Information about BEST WESTERN PLUS Galleria Inn & Suites

    Address: 601 Dingens Street, Cheektowaga, NY 14206
    Phone Number:
    Location: United States > New York > Cheektowaga
    Price Range (Based on Average Rates): $
    Hotel Class:2.5 star — BEST WESTERN PLUS Galleria Inn & Suites 2.5*
    Number of rooms: 110
    Reservation Options:
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    Also Known As:
    Best Western Plus Galleria Inn And Suites
    Best Western Plus Galleria Hotel Cheektowaga
    Holiday Inn Express Cheektowaga
    Holiday Inn Cheektowaga
    Cheektowaga Holiday Inn
    Hotel Style:
    #3 Green Hotel in Cheektowaga

    35 photos of this hotel

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    Amenities

    Highlights
    • Pool
    • Free Parking
    • Fitness Center with Gym / Workout Room
    • Free Breakfast
    • Free High Speed Internet ( WiFi )
    GreenLeadersBronze level
    About the property
    • Wheelchair access
    Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    Room types
    • Suites
    • Non-Smoking Rooms
    • Family Rooms
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    Services
    • Free Parking
    • Business Center with Internet Access
    • Free Breakfast
    • Meeting Rooms
    • Laundry Service
    • Self-Serve Laundry
    Official Description (provided by the hotel)
    Updated in Spring 2011. Just seven minutes to the Galleria Mall and centrally located between three major malls (only 15 minutes away). Plus only five minutes to downtown Buffalo and The First Niagara Center. Fifteen minutes from Ralph Wilson Stadium. Swimming pool is seasonal; open Memorial Day to Labor Day, dates subject to change. No charge for parking; bus parking available. ... more   less 
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    Questions & Answers

    Questions? Get answers from BEST WESTERN PLUS Galleria Inn & Suites staff and past guests.
    Posting guidelines
    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

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