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All 19 Cheektowaga hotels

BEST WESTERN PLUS Galleria Inn & Suites

2.5 of 5 Hotel   |   601 Dingens Street, Cheektowaga, NY 14206
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56%
Ranked #14 of 19 hotels in Cheektowaga
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 1 week ago
Thomas K Raymond, NH, United States
  • Reviews (259)
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259 people have reviewed this hotel

Traveler rating
    46
    97
    68
    28
    20
See reviews for
102
70
9
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I would definitely NOT recommend this hotel. We had a leak issue in our hotel room that caused damage to our property. Management refused / ignored us and did not deal with this situation. In fact, we got the total run around from management. In addition, the room and the bathroom looked like it had been repaired by a little... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to write a review in your regard to your recent stay at the best Western Plus Galleria Inn and Suites. I am not quite sure who you are to specifically tell you what went wrong. I apologize for any inconvenience faced while staying with us. Domineke Mathias General Manager More

Raymond, NH, United States
1 review
4 of 5 stars Reviewed 1 week ago

My niece tried to negotiate a group rate for our family reunion in Buffalo. Communication/negotiations broke down so there was no reduced rate finalized. The Galleria lost 12 nights of rooms because some family went elsewhere.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to respond to a survey. I apologize for any inconvenience faced while staying with us. I am not quite sure what went wrong in your group booking. I hope you enjoyed your family reunion. Domineke Mathias General Manager More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

This place was very easy to get to. The staff was amazing, and very friendly! Very clean rooms and very comfortable bed and bedding! The price was also very affordable. We will definitely be staying here the next time we come back!

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to fill out a survey, your feedback is very important to us. I am happy to hear that you enjoyed your stay. We look forward to having you in the near future. Domineke Mathias General Manager More

Mohegan Lake, New York
2 reviews
4 of 5 stars Reviewed 2 weeks ago

It was a small room, but since I was alone for a one night stay it was perfect. The room was clean and the bed was comfortable, a little softer than I prefer but not enough to cause a problem or keep me from getting a good night's sleep. The girl that checked me in was professional and polite. While... More

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you so much for taking the time to write a review in regard to your recent stay at the Best Western Plus Galleria Inn and Suites. If I remember correctly I checked you in, I am very pleased to hear that you enjoyed your stay, and I look forward to having you in the very near future.... More

Sun Prairie, WI, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Good clean hotel. Whirlpool and Pool if needed. Room tended to be small. No desk, just a table to work on. Not really set up for a business traveler, but if you are looking for a nice hotel in the area, and have kids, not a bad choice for the value.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to write a survey in regard to your recent stay with. Your feedback is beneficial to our company. I look forward to having you in the near future. Domineke Mathias General Manager More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Excellent check-in service as it was quick. It all went downhill from there! My originally assigned room we couldn't get into as it was almost as if the chain was on the door from the inside. The desk attendant went to the room with us and showed us that we could only access that specific room if we lifted the... More

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to respond to a survey in regard to your recent stay with us. I apologize on behalf of the hotel for any and all inconveniences that your were faced with at the hotels expense. All doors are currently being addressed as it takes awhile for the parts to come in. Our breakfast... More

Cambridge, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booked on Hotwire for a Tuesday night figuring it wouldn’t be too busy. Turns out there was a severe storm earlier in the afternoon that shut down the airport and all the hotels were booked solid. The location is good. Close enough to the airport but not so close that you hear every plane taking off. The young man at... More

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to respond to a survey in regard to your recent stay with us. I apologize for any inconvenience you faced at the expense of the hotel. The building is 50 years old, when it was renovated years ago in order to become a hotel they had to build a hallway which is... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

None of the exterior doors are locked despite the signs saying otherwise. Anyone can enter any part of the hotel at any time. My originally assigned room had a malfunctioning door handle and also had a strong cigarette smoke odor. They hesitated at switching my room but finally did. Breakfast never changed, same thing everyday.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to respond to a survey in regard to your recent stay with us. I apologize for the inconvenience that you faced while staying with us. I will pass your comments along to the appropriate parties. I hope you will give us a second chance, and I look forward to having you in... More

Toronto
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We booked this hotel with our Aeroplan points for one night to do some shopping. Our 9 year old daughter was hesitant about us going to a Best Western since she had recently seen one of those hotel investigative shows on TV with her Grandma. Well after checking in we went to our room and within 2 seconds my 9... More

Was this review helpful? Yes 4
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank your for taking the time to write a survey in regard to your recent visit to the Best Western Plus Galleria Inn and Suites. I apologize on behalf of the hotel for the inconvenience that you faced. Your feedback will be passed along to the appropriate parties, so that this will never happen again. I hope you... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

All was good except for the in -room a/c. Came on with a thud and blew very noisily. ALL NIGHT multiple times. Very good location but a little tricky getting too from the highway as there is not a direct exit to adjoining street. The staff that we encountered were very helpful and friendly. Breakfast items were fresh and the... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to respond to a survey in regard to your recent stay with us. I apologize for any inconvenience faced. I hope you will give us a second chance to rectify these issues. I look forward to having you in the near future. Domineke Mathias General Manager More

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Additional Information about BEST WESTERN PLUS Galleria Inn & Suites

Address: 601 Dingens Street, Cheektowaga, NY 14206
Phone Number:
Location: United States > New York > Cheektowaga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Galleria Inn & Suites 2.5*
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Also Known As:
Best Western Plus Galleria Hotel Cheektowaga
Best Western Plus Galleria Inn And Suites
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#3 Green Hotel in Cheektowaga #6 Business Hotel in Cheektowaga
Hotel Class
Official Description (provided by the hotel)
Updated in Spring 2011. Just seven minutes to the Galleria Mall and centrally located between three major malls (only 15 minutes away). Plus only five minutes to downtown Buffalo and The First Niagara Center. Fifteen minutes from Ralph Wilson Stadium. Swimming pool is seasonal; open Memorial Day to Labor Day, dates subject to change. No charge for parking; bus parking available. ... more   less 
Number of rooms
110

Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Galleria Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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