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BEST WESTERN PLUS Galleria Inn & Suites

2.5 of 5 601 Dingens Street, Cheektowaga, NY 14206
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BEST WESTERN PLUS Galleria Inn & Suites
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BEST WESTERN PLUS Galleria Inn & Suites
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301 reviews from our community

Traveler rating
    53
    111
    79
    33
    25
See reviews for
113
80
11
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Olean, United States
1 review
5 of 5 stars NEW

Stayed with a group of students attending a mock trial tournament at Buffalo State. Rooms were clean, the staff was friendly and the free breakfast was really pretty good. A good value for the price. Would definitely recommend.

Review collected in partnership with Best Western

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Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 5 days ago NEW

hotel is comfortable and service is very good - lobby area was wonderful for gathering with friends on same trip - rooms were comfy. Britney was at the desk and did an amazing job while we were there. Breakfast is definitely a plus and by car the hotel is close to downtown and to areas with dining and shopping options

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Port Colborne, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

Chlorine in hot tub to high unable to use and to much 1 am noise. Call to keep noise down and I was told I am on it. It took another half and hour before the noise settled. I would go back but ask to be located in a different area.

Review collected in partnership with Best Western

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Cortland, United States
1 review
3 of 5 stars Reviewed 1 week ago

The room was warm and very clean and adequate but hallways very frigid it must have been a 20 degree drop in temperature. The overnight desk clerk was very helpful and breakfast bar was very enjoyable with many different selections and a hostess that was very helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 1 week ago

Room smells like smoke, have to close bathroom door to keep the smell out, mirror is cracked, iron and ironing board look to be twenty years old. Place is run down and there are better places near by for about the same price.....avoid it if you can

Was this review helpful? Yes
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

On Behalf of Best Western I want to apologist for not meeting your expectations .Because we care about our guest I would like for you to contact me directly so we could redeem ourselves. Sincerely, Cliche Griffith Assistant General Manger More 

Mississauga
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hotel is super clean and the breakfast is ample. The attached Restaurant which the Hotel runs used to have great food. New management now run the restaurant and the food is sub standard. The supposed "home made" meatloaf was not fresh, fried and covered with ugly barbeque sauce. We asked about the Sunday Roast Beef special . Last time... More 

Was this review helpful? Yes
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for responding customer satisfaction is number one to us! We appreciate your comments .We look forward to seeing you in the near future. Sincerely, Cliche Griffith More 

Kitchener, Canada
Contributor
18 reviews 18 reviews
4 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed January 21, 2015

This review is long overdue. We stayed here for one night as we had an early flight the following day. After checking in we walked for what seemed like 5 minutes through a maze to find our room. Once in our room, the first thing we saw was a stained settee. If the hotel wasn't going to make an effort... More 

Was this review helpful? Yes 2
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We appreciate your feedback and Thank you regarding our hotel. It is currently being remodeled status since then improvements have been made to our hotel. We would like to redeem ourselves and offer you a chance to return to our hotel to accommodate your specific needs .Please contact our Hotel and I will personally handle your reservation. Sincerely, Cliche Griffith More 

Top Contributor
69 reviews 69 reviews
31 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 14, 2015

Oh where to start. I was originally assigned room 131, which is really small. I left to go get dinner, and when I came back the door would not open. It was not the key it was either the door or the frame. When I went to the desk they apologized, and told me I'm sorry I upgraded you in... More 

Was this review helpful? Yes 2
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

On behalf of the Best Western I would like to analogize for your stay at our hotel. the room you we assigned to you had a safety lock on it. I would like to also apologize for the terrible upgrade you felt was not appropriate for you stay. I would like to redeem ourselves . Please contact the hotel directly... More 

Royal Oak, United States
1 review
1 of 5 stars Reviewed January 2, 2015

We pr-paid for 3 rooms at this hotel online during a trip from Michigan to Vermont on New Years Eve. It took the only employee present at hotel over 40 mins to check us in. She kept passing out either due to illness or drug use or both. Her hair was greasy and her general appearance was awful. She should... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

On behalf of best western I would like to apologize for your stay at our hotel. Its is vital to our company to provide exceptional customer service. that particular night our employee was very ill and she was relived that night. Please give us one more chance to provide you with a great experience. Contact the hotel directly to make... More 

Barrie, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 30, 2014

Decent price for a good, clean, decent hotel. Good location for shopping. Breakfast basic but ok. Would recommend at the price paid for a short stay in Buffalo. Rooms clean and ok size. Heating system can be noisy at times

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, We are pleased you enjoyed your stay. Our staff takes pride in Customer Service . Thank you for taking the time to complete a survey and to let us know about your stay. We hope you think of us the next time you are in the buffalo Galleria area Sincerely Cliche Griffith More 

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Additional Information about BEST WESTERN PLUS Galleria Inn & Suites

Address: 601 Dingens Street, Cheektowaga, NY 14206
Phone Number:
Location: United States > New York > Cheektowaga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Galleria Inn & Suites 2.5*
Number of rooms: 110
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Also Known As:
Best Western Plus Galleria Hotel Cheektowaga
Best Western Plus Galleria Inn And Suites
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn
Hotel Style:
#3 Green Hotel in Cheektowaga

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