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BEST WESTERN PLUS Galleria Inn & Suites

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601 Dingens Street, Cheektowaga, NY 14206
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BEST WESTERN PLUS Galleria Inn & Suites
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BEST WESTERN PLUS Galleria Inn & Suites
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342 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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cheektowaga, United States
4 of 5 stars Reviewed 3 days ago NEW

the rooms are decent for the price, room size is adequate, and the location is pretty close to niagara falls which is great advantage considering the room rents near Niagara falls. Overall the stay was pleasant.

Review collected in partnership with Best Western

Was this review helpful? Yes
Level Contributor
169 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very good location right off the highway and close to stores and just minutes from the Galleria Mall. The room was very comfortable, clean and spacious. The front desk and sitting area was very nice and as usual with BW the staff was friendly and courteous. I would definitely stay here again.

Was this review helpful? Yes
5 of 5 stars Reviewed 6 days ago NEW

excelente servicio de los empleados, hotel muy limpio y bonito y buen desayuno complete, breakfast excellent, hotel service, excellent, employees, excellent service. location peace and quite hotel nice we enjoyed very much.

Review collected in partnership with Best Western

Was this review helpful? Yes
Oswego, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Walked in the room and it smells like cheap men's cologne. Smells was strong, room was dingy, mold growing in the silicone seal of shower. Requested new room, it didn't smell bad and was cleaner but part of the wardrobe that contained the frig was broken. So as to avoid any issues later we called the desk to advise them.... More 

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We appreciate your rating of our hotel, though I do apologize for any inconveniences and housekeeping issues that you experienced and I hope that your next visit will be even better. We appreciate the compliments and the comments regarding areas where can improve. Thank you for pointing out the issues with housekeeping so that we can work to improve upon... More 

Travelers are raving about these Cheektowaga hotels

Port Dover, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The roomBest we got was what they call a Suite. However it was very small and dated. I am sure the sofa bed was straight out of the 60's. The night lock on the door was too short to latch Over all the hotel looked very 'dated' n need of an upgrade. Not what I would call up to Best... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. It is our sincere hope that you... More 

Port Dover, Ontario, Canada
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

we stayed for one night to do some US shopping, hotel was in a good location for shopping. The hotel is a little out dated. The Hall ways have a funny smell to them like mood or not being clean. Bed and pillows were good, we had a larger room. We did see some of the other room and they... More 

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I assure you that we have the highest standards of cleanliness and that your comments regarding the cleanliness and smell of our hotel are very important to us and are being addressed immediately with our housekeeping staff. I'm glad... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Room was clean, Steve at the counter was terrific. Pool was enjoyable, hot tub was a wee bit gross, things floating around in it yuck. Food was best western average. No milk for teas/coffees after check in time, next time bringing my own.

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

It means so much to us to hear your positive comments regarding our staff hospitality. It is also important to us to hear from you on the issues that you experienced so that they can be quickly addressed. We hope to impress you more during your next visit and we thank you for sharing your experience. More 

Connecticut
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were pleased with out stay at this hotel. It wasn't fancy, but it was clean and the people who were working there were very nice. We arrived late, so we did not check out any amenities. There were a couple of items that were in need of repair in our room. The toilet seat was loose and so was... More 

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I want to apologize for the issues that you experienced. We also especially appreciate the tips for future guests who can benefit from such advice. I do wish that we would have exceeded your... More 

Sydney, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great little hotel for a cheap and excellent stay. Clean rooms and decent breakfast for the money you spend. Close to downtown Buffalo and a short drive to Niagara Falls, outlet malls and restaurants. A good place to stop over on the way of a long road trip. All kid friendly.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We are pleased to learn that you enjoyed a pleasant and clean experience with us. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We look forward to serving you again! More 

Baton Rouge, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This probably was my favorite hotel stay I have had. It was my first trip alone and the staff went out of their way to take care of me, and make sure I was happy with everything. They even gave me some type of breakfast early, everyday, as I had to leave in the morning before breakfast time. They were... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We are happy to hear that you enjoyed our friendly staff and breakfast! We look forward to serving you again! More 

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