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BEST WESTERN PLUS Galleria Inn & Suites

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601 Dingens Street, Cheektowaga, NY 14206
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Galleria Inn & Suites
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BEST WESTERN PLUS Galleria Inn & Suites
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318 reviews from our community

Traveler rating
    56
    115
    83
    38
    26
See reviews for
119
84
11
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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  • German first
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  • All months
    (318)
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    (66)
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    (59)
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brooklyn, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

overall nice hotel and helpful staff, would stay again. Clean, comfy beds, friendly staff, Great price, house keeping was great only a short drive to down town buffalo area. this was my first stay at a best western and I was not disappointed with my choice

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Henderson, New York
1 review
3 of 5 stars Reviewed 4 days ago NEW

Average room. Nothing special about this room that you can't find in any other average motel. Morning shower was cold but sort of warmed up enough before you jumped out. Thought it was just my timing but my husband's was cold too an hour later. Told front desk staff when we checked out and her answer was "must be because... More 

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for taking the time to write this review and share your experience. We want to apologize for the issues that you experienced with the shower. We appreciate your valuable feedback and the comments regarding areas where we can improve. We hope that during your next stay, your expectations will be far surpassed! More 

Toronto, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Just happened to be convenient to the area I visited. The hotel line tries to present a standard of service. Staffs are required to be trained to handle different senarios for this standard. Generally an average stay. Only to spend some time to ask how you want from the staff.

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

I am glad that you enjoyed the value and the convenient location of our hotel! We hope to impress you even more during your next visit and we thank you for sharing your experience. More 

Columbus, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Very clean and the staff is really nice. The room I was in was a bit small for business, but if it were a pleasure trip it would have been fine. Easy access to freeway, and downtown Buffalo and Niagara Falls.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards. I am pleased to learn that you enjoyed the value and the amenities of our hotel! We are all looking forward to your next visit and hope it will be just as enjoyable. More 

MECHANICSBURG
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Extreme hallway noise, poor quality construction/soundproofing, doors and windows, the noisiest hotel we ever used, won't return, non smoking rooms smelled like smoke, noise all night from rowdy guests, terrible stay, no rest.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

I want to apologize for the noises that disturbed your sleep, Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. I do thank you for bringing these matters to our attention and I assure you that we... More 

Travelers are raving about these Cheektowaga hotels

Vestal, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Staff were very friendly, courteous and accommodating. At first when I saw our room was right next to the highway I was not very happy because my husband is an extremely light sleeper. We considered asking for a room change but then changed our mind after we entered the room during rush hour traffic and could not hear the traffic... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is also so rewarding to hear that we were able to provide a comfortable and convenient experience. We are all looking forward to your next visit and hope it will be... More 

Albion, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Room was very small, WiFi was slower than slow at best, heard three other guest complaining at Breakfast to the front desk who stated no one complained .... Desk assigned room told us as they pointed the way, needed to take 5 turns and several hallways only to find a door at end of hallway a few doors down from... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. We hope that you will be more satisfied on your next stay should you decide to stay with... More 

Chardon, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Enjoyed the hotel. Used the bar and bartender was very accomidating. Hot cookies were a real treat in the evening and having coffee available at all hours very useful. The breakfast was excellent. The computers were down so was unable to print out a document that I needed.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

It means a lot to us that you've taken the time to share this positive experience at our hotel such as our accommodating staff. It is also important to us to hear from you on the issues that you experienced so that they can be quickly addressed. I hope our services and accommodations will exceed your expectations during your next... More 

Brampton, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We had a horrible stay. We go to check in around 5:30pm, no one was at the desk when we arrived. A man, not in a uniform comes to the counter to help us. He doesn't know how to check us in (as we were using points). After a few minutes struggling, he went and got a women to help... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We are deeply distressed to discover the lapse in service you experienced during your recent stay. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Thank you for sharing your honest and constructive review, rating, and evaluation of... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 3, 2015

Our room was listed as mobility accessible, yet it was so small that we could barely turn around. My husband was unable to log into the Internet, one of the electrical outlets did not work, the TV reception was very fuzzy, one hinge on the toilet seat was completely broken and was really unsafe, there was on bedside table on... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We want to apologize for the issues that you experienced, though I am quite glad that you were very pleased with our lobby. Please know that your voice is important to us and we are... More 

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Prices are for 1 room, 2 adults
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