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BEST WESTERN PLUS Galleria Inn & Suites

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601 Dingens Street, Cheektowaga, NY 14206
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1 room 1 guest
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BEST WESTERN PLUS Galleria Inn & Suites
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353 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
  • All months
    (353)
  • Mar-May only
    (69)
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    (135)
  • Sep-Nov only
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  • Dec-Feb only
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A TripAdvisor Member
1 of 5 stars Reviewed 3 days ago NEW

I booked this hotel on Hotwire so I got a good deal. I chose this hotel specifically because it had free parking, free breakfast and a pool. We arrived about 6:00 pm and when I inquired about pool hours found out pool and hot tub were both closed for maintenance. Needless to say my so was disappointed since he was... More 

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Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I traveled here for business and wasn't expecting a lot for the price but was happily surprised. Clean rooms and lobby, great breakfast that they say closes at 9 but stayed open to at least 9:30am. Friendly staff and free easy to access parking. AC worked great and not too loud and spacious bathrooms with hot water that lasts. The... More 

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that you were still able to enjoy your stay. Thank you for your kind comments and review regarding our high standards of cleanliness and great breakfast. I do apologize... More 

Hamilton, Ontario, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night with family on overnight shopping trip. Very clean, quiet and safe. All staff were very friendly and welcoming. Centrally located in greater Buffalo area to shop and dine. Breakfast with hot choices was well stocked. Couple of minor issues...the bathroom sink faucet in our room was backwards (cold on the left and hot on the right), the... More 

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We are also very happy that you found our location to be convenient. I do apologize for... More 

winter haven fl, United States
1 review
5 of 5 stars Reviewed 1 week ago

I have been coming back to this Best Western for many years and they have always taken good care of me (and my husband when he was alive). They have never disappointed me. That' why I keep coming back. I am 74 years old and they help with what ever I need, making sure that I'm on the first floor... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
South Bend, Indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We mistakenly made reservations for the wrong night, and all the hotels in the area were full. Maria at the front desk when out of her way to find us a room, then made sure we had what we needed to be comfortable (extra cot). We would definitely stay here again.

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Buffalo, New York
1 review
5 of 5 stars Reviewed 1 week ago

The breakfast was ok , the beds are very comfortable and the staff are amazing . Cheri was very great when I stayed she was kind and very helpful I thought she was the manger , Steve was great also . The only bad thing was the noise people were yelling like kids but overall great

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for your compliments to our staff, hospitality and breakfast layout. We appreciate your acknowledgment of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job. I also want to apologize for the noises that disturbed your sleep and we look forward to providing you... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Clean. Very quiet. Bed is hard and could use updating to pillow top. Pillows were abundant and nice. Air conditioning was not as cool as it could be. All in all, good room, little pricey, but would recommend.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve. We want you to experience the best value for... More 

Davenport, Iowa
Level Contributor
101 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Best Western in Cheektowaga, NY (Buffalo) was a terrific stay. The price was reasonable but the Night duty person Marie, breakfast hostess and front desk made our stay perfect. We needed a layout of the hotel and we were given a guided tour where everything was located. We met family that evening and returned late. I asked about the... More 

Was this review helpful? Yes 3
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We greatly appreciate your acknowledgment of the efforts of Marie and the rest of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! Thank you so much for sharing this experience and giving us the opportunity to recognize our staff for exemplary work. More 

Bay Village, Ohio
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The bed and room was very comfortable. Breakfast had hot and cold options. Hotel was very quite. Close to downtown Buffalo. My only problem was that the security key pad at the doorways were not working that day and you had to go through the front lobby to get into the hotel.

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

I want to apologize for the issues that you experienced, though it is good to hear that you found the majority of your experience to be satisfactory. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with... More 

Oshawa, Canada
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Was staying just the one night as we were seeing a couple of Bison's games. Quiet location not too far from downtown Buffalo and Coca Cola Field. Rooms are small but clean, hot water pressure and A/C worked great. Didn't use the amenities or the continental breakfast but the staff was great and really enjoyed the bar/restaurant next door.....really convenient.... More 

Was this review helpful? Yes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We are so pleased to hear that you enjoyed your stay! Thank you for taking the time to share this pleasant experience with our management, staff, and future guests. We look forward to your next visit! More 

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