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All 19 Cheektowaga hotels

BEST WESTERN PLUS Galleria Inn & Suites

2.5 of 5 Hotel   |   601 Dingens Street, Cheektowaga, NY 14206
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57%
Ranked #14 of 19 hotels in Cheektowaga
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 2 days ago
vitrine30 Toronto, Canada
  • Overview
  • Reviews (239)
  • Photos (40)
  • Amenities
  • Room tips (39)
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239 people have reviewed this hotel

Traveler rating
    42
    91
    62
    26
    18
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93
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23
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Danish first
  • English first
  • German first
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English first
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Room was clean and comfortable. Had everything I needed. The only complaint I had was the small bathroom. Especially the narrow doorway! And the handle. There was an unusual handle on the bathroom door, that stuck out more than a regular round door knob. I caught my arm on it several times, and actually drew blood on one occasion. Other... More

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you so much for taking the time to fill out a survey. Thank you so much for your kind words about the hotel. I will pass your message about the bathroom door along to the appropriate party and maybe we can do something to make that more comfortable. I apologize for any inconvenience you faced while staying... More

Blackfoot
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

their trying to cover up that it was smoked in. its not as close to the falls as they told us when we made reservations there. one elevator far end of hotel , not as clean as they make it out to be . old hotel needs to be up dated really bad . there is no sites to see... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to fill out a survey. I apologize for any inconvenience you faced while staying with us. I will forward this survey to the appropriate party so that these issues will be rectified. I hope to see you again in the near future, to show you how your survey impacted the hotel. Domineke... More

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We used to stay at this hotel 2 or 3 times each summer when it was a Holiday Inn. We stopped because it became a bit run down.The reason we liked this hotel, especially in the summer was because of it's large outdoor pool- it was our mini vacation spot. When Best Western took over a few years ago we... More

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you so much for taking the time to fill out a survey about your recent stay with us. It's really nice to hear that you were willing to give the hotel another chance. I apologize for any inconvenience you experienced while staying with us. I will pass your comments along to the appropriae deparment and the next... More

Kitchener, Canada
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed 1 week ago via mobile

We stayed here over the weekend for only one night as it was close to Coca Cola fields where we were going and to shopping. We had looked at hotels but most were sold out so we ended up going with this one. It was not worth the money we paid. Our room was located on the main floor (there... More

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, On behalf of the Best Western Plus Galleria Inn and Suites I would like to apologize for all the inconveniences that you went through, in regard to your recent stay at the hotel. I am very disappointed to hear that we did not meet your expectations. I hope you will give us another chance to rectify all issues.... More

1 review
3 of 5 stars Reviewed 1 week ago

Stayed here in December 2 nights and again recently. Hotel is old and tired. Room are pretty clean. Bathrooms are clean. Linens were old and tired in bathroom. Rooms are small. If you are staying here just to shop in the area or for a sport tournament where you are just sleeping and not hanging out you can't beat the... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to fill out a survey in regards to your recent stay with us. I am very pleased to hear that you enjoyed your stay. I will use your feedback to improve conditions around the hotel. I hope you stay with us again in the future. Sincerely, Domineke Mathias General Manager More

Las Vegas, Nevada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hotel staff was very nice and helpful. Staff helped us find a place to eat and gave us directions. Location was not good if you wanted to walk anywhere, but was right off the freeway for easy access and close dirivng to restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you so much for taking the time to fill out a survey. The staff loves to hear positive feedback on customer service, as we make it our top priority to try and meet everyones needs. I hope that you will visit us again in the near future. Domineke Mathias general Manager More

Owen Sound, Ontario, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

quite location, rooms are very clean, and breakfast had both hot and cold items available, lots of seating . inside rooms by courtyard would be my first pick. lots of parking gardens were well kept....................................................................................................................................................................................................................................................................

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, Thank you so much for such kind words in regards to the property. The staff loves to hear positive feedback about pleasant visits to our hotel. We look forward to having you in the near future Domineke Mathias General Manager More

Pointe Claire, Canada
Contributor
18 reviews 18 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

no problems checking in or out. But, the plastic entry "keys" failed to work to open exterior and room doors too often. Apparently, they desensitize too easily. Quite a problem when arriving back to the hotel late at night. Most everything else was okay. Large outdoor pool, but we didn't use it. Very good breakfast area and food choices, especially... More

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest We are so pleased to here that you enjoyed your stay with us. Positive feedback really motivates the staff to continue to work hard. We pride ourselves on great customer service, and we look forward to having you again. Domineke Mathias, General Manager More

Cleveland, Ohio
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 3 nights over the Fourth of July weekend. The room although small was very nicely appointed. The hotel was very clean and the beds very comfortable. Free wi-fi, and a decent breakfast (except for the fake sunny side up eggs, they looked like you could use them for wall hangings) In a residential/commercial area, but all in all... More

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, We are so happy to hear that you enjoyed your stay with us. Customer satisfaciton is our top priority. We look forward to having you in the near future. Domineke Mathias General Manager More

buffalo
1 review
5 of 5 stars Reviewed 2 weeks ago

relaxing rooms and comfortable beds service that was provided gave me a welcoming exspperience of wanting to come back to visit when in the rooms were well kept up .I will return to your place of business.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dharmesh P, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, We are so pleased to hear that you enjoyed your stay with us. We look forward to having you in the future. Domineke Mathias General Manager More

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Additional Information about BEST WESTERN PLUS Galleria Inn & Suites

Address: 601 Dingens Street, Cheektowaga, NY 14206
Phone Number:
Location: United States > New York > Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Galleria Inn & Suites 2.5*
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Also Known As:
Best Western Plus Galleria Inn And Suites
Best Western Plus Galleria Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn

40 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#3 Green Hotel in Cheektowaga #6 Business Hotel in Cheektowaga
Hotel Class
Official Description (provided by the hotel)
Updated in Spring 2011. Just seven minutes to the Galleria Mall and centrally located between three major malls (only 15 minutes away). Plus only five minutes to downtown Buffalo and The First Niagara Center. Fifteen minutes from Ralph Wilson Stadium. Swimming pool is seasonal; open Memorial Day to Labor Day, dates subject to change. No charge for parking; bus parking available. ... more   less 
Number of rooms
110

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