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All 19 Cheektowaga hotels

Hilton Garden Inn Buffalo Airport

3.0 of 5 Hotel   |   4201 Genesee St, Cheektowaga, NY 14225
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Ranked #2 of 19 hotels in Cheektowaga
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed March 9, 2013
Linda A Toronto, Canada
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392 people have reviewed this hotel

Traveler rating
    229
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    34
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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There are newer reviews for Hilton Garden Inn Buffalo Airport
See the most recent reviews
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2013

Being Canadian, it's in a great location. The accommodations were very good, staff very friendly and the shuttle to the airport was right on time. It made our trip very relaxing. We would definitely consider staying here again. Thanks again.

Was this review helpful? Yes 1
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Dear Linda A. Thank you for taking the time to review our hotel. I am thrilled to hear that you enjoyed your time with us. We enjoy when our Canadian neighbors come down to shop or fly out of Buffalo. We realize that people are anxious to go on vacation and our Park N Fly package makes its a little... More

Nashville, Tennessee, United States
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 6, 2013 via mobile

The staff here EXEMPLIFIES the word hospitality. I check into 250 hotels a year on average and am constantly subjected to people that hate their jobs. This was a refreshing change, but it is what I expect at a Hilton branded property.

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HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Dear Richard S. Thank you for taking the time to review our hotel. As a seasoned traveler you certainly under the meaning of Hospitality. I'm glad you feel our hotel exemplifies that word. I will be sure to share your comments with the entire staff as they work hard to ensure all our guest have a wonderful stay. Thank you... More

Naperville, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 4, 2013

This is one to avoid fellow travelers. Not only is the hotel undergoing lobby renovations, the staff is rude. As a Diamond member I have never, ever, been denied free breakfast. That is one reason I stay at Hiltons. Here I was denied, yes denied and the manager on duty said each property has their own policy. To boot, they... More

Was this review helpful? Yes 1
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We apologize that you were disappointed in your experience and will keep your comments on our breakfast service and Hhonors upgrades in mind as we constantly look for ways to improve our guest satisfaction. Please know that we value each of our guests... More

Troy, Montana
Top Contributor
160 reviews 160 reviews
58 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed March 4, 2013

This was not my first stay here and while the hotel is directly across the street from the airport (very handy for the early morning flight) - it is one of the quietest hotels that I have ever stayed in. They were in the process of remodeling the lobby - not an issue as they had several clear signs about... More

Was this review helpful? Yes
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you for the very complimentary review of your hotel stay with us. As a top contributor to TripAdvisor we value your input as you have traveled and stay in many hotels. I am glad to see that you check the website and seen that we were under renovation. We have worked hard to lessen the impact on our guest.... More

NY
Contributor
13 reviews 13 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed March 2, 2013

This Hilton has a very good location if your flying out of Buffalo International, employees at the desk and resturant were courtious, polite and helpful as was the shuttle drivers but that's about it. Once inside and to your room everything is about average for a stay in the area. The reasons I give it a poor rating are for... More

Was this review helpful? Yes 1
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you for taking the time to share your experience with us on TripAdvisor. We are so sorry for the inconvenience our renovations have caused you and we regret the delay in their completion. We know that our construction is making for an unpleasant environment and we are working to finish as soon as possible so that our guests can... More

Top Contributor
61 reviews 61 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 28, 2013

I stayed overnight at this venue while traveling on business while renovations were underway. While oddly placed, the "front desk" staff and structure worked fine without an issue. The same goes for the "restaurant/bar" area. It all worked fine for me, but I felt sympathetic for the staff having to work in the elements they were provided. It seems as... More

Was this review helpful? Yes
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

I would like to take this opportunity to Thank you for reviewing our hotel. I'm glad you found our location to the airport to be convenient for you. Our rooms are extremely quiet and noise from the airport has not been an issue. I apologize if our renovations have caused any inconvenience to you. We are excited about our renovations... More

Ontario, Canada
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 21, 2013

Spent one night at this property during the 3rd weekend of February 2013. Although the lobby was under renovation the staff did what they could given the situation. Both the front desk and the Restaurant/Bar were relocated to conference rooms. Somewhat amusing, but functional. The Restaurant Staff working the Bar were delightful and those working the breakfast shift did their... More

Was this review helpful? Yes
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you for taking the time to review our hotel. As a seasoned contributor to Tripadvisor we value your opinion. I'm glad you enjoyed your stay with us and found our restaurant / bar setup to be functional. We are working hard to complete our lobby renovations in a timely manner. I hope you will come back in the near... More

Brampton, Ontario, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2013

The Hotel was amazingly clean! Room was clean and refreshing and the food was AMAZING! I was surprised with teh Lobby Renovations; however, teh staff made up for that with their excellent and courteous service from we entered the hotel! My wife is a bit picky with the food at hotels; however, the Wings she ordered and the Salmon i... More

Was this review helpful? Yes 1
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thanks Carl for the glowing review. It's nice to hear that you found our hotel to be clean and our staff to be courteous. These are two characteristics which are important to guest. I'm glad you had a chance to try our restaurant and found our food to be to your liking. We feel we have an excellent restaurant and... More

Toronto
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2013

We travelled here in January for the first time, our family of 5 were flying out of the local airport. You can't beat the location! The rooms were clean to the point that they even had antibacterial sealed napkins on each of the remote controls. The room had 2 generous sized flat screens, which was an added bonus since the... More

Was this review helpful? Yes
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you for taking the time to tell us of your experience. We always enjoy when our northern neighbors come down for a visit. I'm glad you found our hotel to be so convenient to your needs. I sorry you were unable to take your camera on vacation with you, but it's a good thing we were able to locate... More

Toronto, Canada
Top Contributor
73 reviews 73 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed February 5, 2013

I would say that over all this Hotel is very good, exactly what I would expend from the Hilton Brand. I am giving the review a poorer rating based on the lack of customer service. My family (2 Adults, 2 Seniors, 2 Young Children) stayed here overnight so as to take advantage of the Park and Fly package. We stayed... More

Was this review helpful? Yes 2
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

I would like to take this opportunity to Thank you for this valuable feedback about your stay with us. I also would like to apologize on behalf of my entire team for not assisting you with your luggage needs. We have used your feedback as a training tool and can assure you this lack of service will not be repeated.... More

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Additional Information about Hilton Garden Inn Buffalo Airport

Address: 4201 Genesee St, Cheektowaga, NY 14225
Phone Number:
Location: United States > New York > Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Buffalo Airport 3*
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Also Known As:
Hilton Garden Inn Buffalo Airport Hotel Cheektowaga
Buffalo Hilton Garden Inn
Hilton Buffalo

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
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Hotel Style
#1 Family Hotel in Cheektowaga #1 Business Hotel in Cheektowaga #4 Romantic Hotel in Cheektowaga
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20

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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