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Hilton Garden Inn Buffalo Airport

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4201 Genesee St, Cheektowaga, NY 14225
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Hilton Garden Inn Buffalo Airport
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507 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Buffalo Airport
See the most recent reviews
Barrie, Canada
1 review
5 of 5 stars Reviewed December 24, 2013

The hotel lobby was very welcoming and the staff upon arrival were courteous and swift with the process of registering us. The room was clean, smelt clean, bathroom updated and clean, slept well on comfortable mattresses and pillows after a long day of shopping. The cleaning staff were very professional when we slept in close to the end of their... More 

Review collected in partnership with Hilton Garden Inn

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HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Dear Linda L , Thank you for taking the time to tell us of your experience. I'm glad you enjoyed your stay and that you found our hotel to be clean and the staff courteous. I hope you were able to get some bargains when you and your daughter went shopping. Hopefully the next time you stay with us you... More 

New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed December 22, 2013

I travel for work frequently and am a Hilton Diamond member. This made zero difference when arriving at the Hilton Garden Inn at Buffalo Airport. Convenience to the airport is great, but there are ten other hotels on the same exact street that you can stay at. The hotel is outdated and the rooms are poorly decorated and maintained. Even... More 

Was this review helpful? Yes
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Dear Jennifer, Thank you for taking the time to share feedback regarding your recent experience with our hotel. We are sorry for the hassle and frustration we caused and apologize for the confusion that occurred due to our "pet policy" and ADA guidelines regarding service animals, which is that we allow guest to bring their service animals onto the premises... More 

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed December 22, 2013

Talk about excellent service, the General Manager, Ken Burke offered to start my car and bring it around the front of the hotel when it was 10 degrees outside and even put my luggage in the trunk. The new lobby is very nice along with the updated carpet in the rooms. In addition, I arrived around 10am and after traveling... More 

Was this review helpful? Yes
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you kimstew52 for those kind words. I will be sure to share your commetns with Megan, as she does a wonderful job for us. I appreciate that we are now your go to hotel when you come back to the Buffalo area. I look forward to your next visit and hopefully it will be a little warmer. Please enjoy... More 

Saint Augustine, Florida
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 21, 2013

Close to airport and mall. Nice locals bar around the corner called Otto's. On site fitness center better than average. Courteous staff. Clean comfortable rooms which were quiet considering the airport is across the street.

Review collected in partnership with Hilton Garden Inn

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HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you OTC_12 for taking the time to tell us of your experience. You're right, we are conveniently located to the airport, malls and some great restaurants. I'm delighted that you found your stay to be comfortable as well. I will be sure to share you comments with the entire team. I hope if your travels bring you back to... More 

Sarasota, Florida
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 19, 2013

We stayed at the HGI Buffalo originally because we wanted to be close to the Buffalo Airport since we had an earlier morning flight back to Tampa. We were visiting family in the Buffalo area and stayed at another hotel chain that was closer to family, about 3-40 minutes from the airport. When we checked in on a Sunday night,... More 

Was this review helpful? Yes
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Dear VegasVet53 Thank you for the great review of our hotel. As a Senior Contributor to TripAdvisor you have reviewed many hotels. It's nice to know we have moved up on your list when coming to the Buffalo area. The staff enjoys hearing that our guest are surprised when they stay with us. I will be sure to share your... More 

Hyderabad, India
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 18, 2013

This hotel is very conveniently located close to the Buffalo Niagara airport, yet, I did not feel disturbed by flight take offs and landings. The hotel offered a free shuttle service within a radius of 5 miles and were very accommodating when ever we needed to travel to either the local mall or a near by restaurant. The rooms are... More 

Review collected in partnership with Hilton Garden Inn

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HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Rajamuthaiya P for taking the time to tell us of your experience. Our hotel is really convenient to the airport and your correct you will not be disturbed by any noise from the planes. I'm glad you found our staff to be an outstanding bunch. Everyone works hard to ensure our guest enjoy their stay. I will be... More 

West Seneca, New York
1 review
5 of 5 stars Reviewed December 9, 2013

I stayed at the HGI Buffalo with myself, wife, and 5 kids (2 of my own, plus a couple of their cousins). This was a short trip get-away for part of my twins birthday weekend. The rooms were very nice, clean, and comfortable. Everyone enjoyed the pool area (they keep that area in excellent condition). What was most notable was... More 

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HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Chris B for telling us of your experience. We feel honored that you would share your twins birthday weekend at our hotel. It's nice to see that you took advantage of our pool. We feel we have one of the best pool & fitness center of any hotel in the area. I'm also delighted that you found our... More 

Rochester, United Kingdom
1 review
5 of 5 stars Reviewed December 9, 2013

This is an excellent hotel. in addition to very clean , updated enviornment, the staff were the best I have encountered in some time. Although this was a family trip, I travel agreat deal on business and I am aware of high quality

Review collected in partnership with Hilton Garden Inn

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HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you for reviewing our hotel on TripAdvisor Linda G. I am delighted that you feel our hotel is of high quality. Our staff works hard to ensure each guest enjoys their stay with us. We hope the next time you visit the area you will decide to stay with us again. Thank you again for your feedback More 

Toronto, Canada
1 review
5 of 5 stars Reviewed December 8, 2013

Great hotel! New, very clean, great staff. Lobby restaurant and bar has great local brews on tap and tvs for sports. Very close to shopping malls and great restaurants. Room had a microwave, fridge and Keurig coffee machine :)

Was this review helpful? Yes
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Dear a k. Thank you for taking the time to let us know of your recent experience. I'm glad you feel we have a Great hotel, ( We think so too). I'm glad you found your room to be clean and the staff to be accommodating. We do have a nice restaurant and although our bar is small we do... More 

A TripAdvisor Member
5 of 5 stars Reviewed December 8, 2013

Love the location and cleaniness of this hotel. Booked for a family get together in November and because of the location and quality we booked again in February for the night before we fly out of Buffalo early morning. They have shuttle service to the airport and will also keep our car while we are gone

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIBUF, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Dear TripAdvisor Member, Thank you for taking the time to tell us of your recent stay. I'm glad you found our location to be very convenient for you. We are located near some great shopping malls, restaurant, and of course the airport. It's great that you found our hotel to be clean and of high quality. We look forward to... More 

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