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Hilton Garden Inn Buffalo Airport

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4201 Genesee Street, Cheektowaga, NY 14225
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1 room 1 adult
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Hilton Garden Inn Buffalo Airport
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574 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Buffalo Airport
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Phoenix, United States
1 review
2 of 5 stars Reviewed December 16, 2015

When I checked in, I specifically asked if they had an ethernet bridge in the room as my wi-fi was not functional on my computer. I was assured that each room had a bridge in it and was functional. When I got to the room and tried to use it - it would not allow me to log on or... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Doug S
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Dear Doug S, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have... More 

Manitowoc, Wisconsin
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 9, 2015 via mobile

The hotel is great, the restaurant is not. Not only do you not get what you expect, the server tried to tell me what I ordered was correct. Try the McDonald's next door.... at least you will get what you ordered and no argument. The food is ok at best.

Helpful?
Thank Rudedog83
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Rudedog83 for taking the time to tell us of your experience. We are delighted that you found our hotel to be great. I am sorry your experience in the restaurant wasn't as positive. I have share your comments with the entire Food and Beverage team and we are using your feedback as a learning tool. Thank you again... More 

Bethesda, MD
Level Contributor
4 reviews
5 of 5 stars Reviewed December 1, 2015

Wonderful place to stay with everything from a pool and exercise room to a bar and restaurant AND it's directly across from the airport! (And no, you don't wake up with planes landing0it;s quiet too!) The hotel is clean and the staff are friendly and professional- and on top of all this it is reasonably priced!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Barbara V S
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Hello Barbara VS , Thank you for the review. We are pleased that you enjoyed your stay .Sounds like you took advantage of the many attributes we offer. I always enjoy reading that our guest felt the staff was friendly, the hotel to be clean and received good value. I appreciate your feedback and hope you will stay again when... More 

Stamford, Connecticut
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 30, 2015 via mobile

The Buffalo Airport Hilton Garden Inn is well located across from the airport. It has the standard HGI amenities but what sets it apart are the staff. They are consistently hospitable. I have used the hotel for both business and leisure and have been equally satisfied.

Helpful?
Thank Sean T
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Sean T for taking the time to tell us of your experience. As a Level 3 Contributor to TripAdvisor with 22 reviews your feedback is very important to us. We are delighted that you have stayed with us for both business and leisure. ( Thank you for your loyalty). Your 100% correct , the staff at any hotel... More 

Apollo, United States
1 review
5 of 5 stars Reviewed November 25, 2015

Beautiful hotel with a perfect location. Everything was extremely clean and all of the employees were very respectful. The pool and hot tub were very nice. The hottub is a little outdated but as long as your the only couple down there it isnt an issue. The surrounding town and businesses are very clean and the people friendly. We went... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eleanor H
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Eleanor H for those kind words. We are delighted that you had a wonderful stay and can't wait to come back. Two important factors when choosing a hotel is to ensure it is clean and that the staff is freindly and helpful. I'm glad we were able to fulfill our goal. I appreciate you taking the time to... More 

Buffalo, United States
1 review
5 of 5 stars Reviewed November 23, 2015

This hotel is amazing. The food is delicious, the service is wonderful and the rooms are comfortable. Although it's across from the airport, you do not hear the airplanes. I've stayed at this hotel numerous times and will continue to do so.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Judith K
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Judith K for that wonderful review. It's great to hear such positive feedback. We are glad you had an opportunity to try our restaurant and found our food to be delicious. I will be sure to share your comments with the entire team. We appreciate your loyalty to our hotel and look forward to your return. Thank you... More 

Connecticut
Level Contributor
1,012 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 795 helpful votes
4 of 5 stars Reviewed November 19, 2015

I had an early morning flight, so I booked this hotel. I used the Hilton app on my phone to do an early check-in and let the system select my room. About 30 minutes later, I received an e-mail from the staff saying that they noticed that I had a non-smoking room preference in my profile and that the room... More 

Helpful?
Thank ct-cruisers
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you ct-cruisers for taking the time to tell us of your experience. As a Level 6 Contributor with 65 hotel reviews your feedback is very important to us. We're delighted that you utilized Hilton's E-check feature. It's nice to hear that our staff was able to assist you in your room selection and that you were pleased with your... More 

Toronto, Canada
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed November 13, 2015

Had a late flight in to Buffalo and didn't want to drive back to Canada so we used my HiltonHHonors points to stay the night. Having a full service restaurant in the lobby was a real bonus for a mid-priced hotel. We were able to have a nice dinner with some comfort food after a day of travel, without having... More 

Helpful?
Thank andydufrene
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you andydufrene for your feedback. As a level 4 Contributor to TripAdvisor with 19 hotel reviews your comments mean a great deal to us. We are delighted that you enjoyed your stay and had an opportunity to experience our restaurant. It's a nice convenience not having to travel to get a bite to eat .I appreciate your time and... More 

Fredericksburg, Virginia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 12, 2015 via mobile

Had to stay two nights following a sixth back surgery on October 26th. Flew home on Friday the 13th. Don't believe in bad luck. Anyway, the staff at the hotel couldn't have better. Top notch staff. Glad I stayed and I'm sure you will be glad you stay also!!

Helpful?
Thank GreysenJamaica
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you GreysenJamaica for the nice review. We are delighted that you enjoyed your stay and would recommend our hotel to others. It was a pleasure meeting you and we all hope your doing much better. Hopefully the next time you stay with us will be for pleasure. I will be sure to share your comments with the entire team.... More 

Singapore, Singapore
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 11, 2015 via mobile

Enjoyed 3 days stay in this hotel which is filled with a group of happy and helpful staff. Ed, the most friendliest driver I have met so far went the extra mile to carry my luggage into the airport without being asked at the last day after I checked out from the hotel facility. Kudos to Ed!

Helpful?
Thank seeling
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you seeling for the wonderful review of our hotel. It's always nice to hear that our guest enjoyed their stay. The differences in hotels is the staff, and I feel we have the greatest team here at the HGI Buffalo Airport. Thank you for mentioning Ted our driver. He does an amazing job for us. I will be sure... More 

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