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Hilton Garden Inn Buffalo Airport

Certificate of Excellence
3.0 of 5
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4201 Genesee St, Cheektowaga, NY 14225
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Hilton Garden Inn Buffalo Airport
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Ranked #4 of 22 Hotels in Cheektowaga
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
FullThrottle64 Wisconsin
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478 reviews from our community

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150
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wisconsin
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is the best Hilton Garden Inn I've stayed in for some time - and as a Hilton Honors Diamond member, I've stayed in a lot! Bed, lighting, breakfast, exercise facility, staff - all were just as they should be. Thanks, as well, to the breakfast staff for still serving coffee in mugs, rather than the paper-cup cost reduction that... More 

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Deat FullThrottle64, On behalf of the entire team I wish to express my graitude for your kind words. As a Hiltons Diamond member we value your feedback, but more importantly we value your loyalty to our brand. We take great pride in delivering the highest quailty service to our guest. It's nice to hear we succeeded in your stay. Thank... More 

Savannah, Georgia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Recent stay for personal business and we were greeted warmly at the front desk and informed of all the hotel amenities. Our room was clean and the in room Keurig coffee maker was great. The room is also equipped with fridge and microwave. The airport shuttle is easy and reliable. The coffee, tea and lemon water in the lobby is... More 

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you MaryMcCourt45 for taking the time to tell us of your experience. We are delighted that you enjoyed your stay with us. As you pointed out we do offer many amenties not found in other hotel brands. The in room Keurig coffee maker is a big hit with our guest. I will be sure to pass along your comments... More 

Freehold, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Hilton Garden Inn is an excellent hotel with a very professional and pleasant staff. Right across from the airport. They provide a shuttle service. Great place to staff if traveling on business. The hotel staff will take the time to assist you with all of your needs and will always greet you when passing them in the hall.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you for the wonderful review Jim W. I'm delighted to hear that you had an excellent stay and you found the staff to be professional and pleasant. We are thrilled that you took the time to share your thoughts on TripAdvisor. I will be sure to share your comments with the entire staff. We hope you will stay with... More 

Arlington, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed for only one night but everything was great. They have a shuttle service that will take you to nearby locations. I went over to Duff's and enjoyed the chicken wings, it was great. The next morning I enjoyed the breakfast that was awesome, congrats to the cook, I thnk her name was Corie, you did an outstanding job.... More 

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Marilyn D for taking the time to tell us of your experience. We are thrilled that you enjoyed your stay with us and experienced "Great" service. Corie does an amazing job for us and I'm delighted that you recognized her efforts. I will be sure to share your comments with her as well as our entire team. We... More 

Toronto
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean and comfortable rooms with reasonably priced long term parking rates and an Excellent shuttle service. The pool is fabulous for a before bed swim for the kids. Coffee and tea available at the front door in the morning to start you on your way.

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Shar 1234567 for taking the time to tell us of your experience. As a Senior Contributor to TripAdvisor your feedback is very important to us. We are delighted that enjoyed your stay and that you found your room to be clean and comfortable. I see you took advantage of our pool. We feel we have the nicest pool... More 

St. Louis, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

This property understands what it means to run a solid Hotel, and to represent their brand properly. The rooms, were great and the meeting space was great, but the thing that makes or breaks a hotel stay is the service... and the service here exceeded my expectations.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Kareem B for the wonderful review. It's nice to hear that your stay with us was not only postive but we exceeded your expectation. I am glad to hear that our staff delivered great service to you during your stay, I feel I have the best staff in the industry. I will be sure to share your comments... More 

Top Contributor
68 reviews 68 reviews
33 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

All in all hotel is in a good location and is kept clean and functional. I did not utilize the indoor pool or restaurant as I was only there for one night and went out to dinner elsewhere, however the room was quite comfortable. The staff that I dealt with was quite friendly and the amenities in the room were... More 

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Tampachris25 for your feedback in regards to your stay with us. As a Top Contributor tp TripAdvisor for feedback is very important to us. We take a lot of pride in delivering the highest quality service to our guest. We are the only hotel brand to have Keurig coffee makers in the guestrooms. Glad you enjoyed it. I... More 

Endicott, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

My husband and I attended a seminar in Buffalo. This hotel was the site, we decided to stay two nights. The hotel staff was wonderful. The rooms clean, and quiet. We usually stay in a Hilton or Hampton.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Frances F for your feedback. We appreciate your loyalty to Hilton brand hotels. It's nice to hear that you found the staff wonderful and your room was clean and quiet. I feel we have an amazing staff who truly goes above and beyond for our guest. We are thankful you chose to stay with us. We hope to... More 

Orlando, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

This property is close to the airport to make morning departures very easy. The accommodations are clean and fresh, staff is friendly and efficient. The restaurant carries specials in addition to the traditional HGI menu. All the food is excellent quality with good portion size. I choose this property on a regular basis.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Steve S for your wonderful comments. We appreciate your loyalty to our hotel and feel honored to be your favorite when visiting the Buffalo area. The team and I are delighted that you enjoyed your stay and that you found the staff to be friendly and the hotel clean. We also appreciate your comments about our restaurant. I... More 

Albany
1 review
5 of 5 stars Reviewed March 10, 2015

Our reservation was last minute and didn't show up when we arrived after an 8-hour drive. The staff and the manager took the time to resolve the issue and rebooked the room. They were calm and pleasant. Place was convenient and beds comfortable and clean.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Loretta K for your feedback regarding your most recent stay with us. I am glad we were able to assist you with your reservation given the circumstances. I am delighted that you found the hotel to be convenient, comfortable and clean. I hope the next time your travels bring you back you wll decide to stay with us... More 

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