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Hilton Garden Inn Buffalo Airport

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4201 Genesee St, Cheektowaga, NY 14225
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Hilton Garden Inn Buffalo Airport
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497 Reviews from our TripAdvisor Community

Traveler rating
    284
    155
    41
    10
    7
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154
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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Meadville, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The entire hotel was very clean and presentable. Everyone was helpful and kind. The beds were extremely comfortable. We felt we definitely got our money's worth. The only downfall was not having a vent in the bathroom, as it got very steamy and we had to block open the door with a towel since it is self closing.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Carolyn B for sharing your feedback with us. On behalf of the entire staff I wish to express our gratitude for those kind words. It is always our goal to exceed guest expectations and it is rewarding when we see our efforts have resulted in a great experience. I will be sure to share your comments with the... More 

Cambrdige, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

My Wife and i really enjoyed our stay at this hotel. We have stayed there many times before and the staff is always friendly. If we are flying out of buffalo as a family our kids always ask if we are staying at the Hilton (They like the pool and Breakfast). Thanks for another great stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Jim Dee D for those kind words. It's great to hear that you have become regular guest at our hotel. We appreciate your loyalty!! We are delighted that your children enjoy our pool and breakfast and look forward to staying here. It's an honor to be considered your hotel of choice. Thank you again for those kind words,... More 

Waterloo, Canada
Top Contributor
59 reviews 59 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The indoor pool was quite large and warm. The entire hotel was very clean and well maintained. All the staff were very friendly and made us feel very comfortable. The room was spotless and a nice size. Right across from the Buffalo Intl Airport but no noise....Never had any concerns about safety in this area and there are MANY restaurants... More 

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you for the great review. As a Top Contributor on TripAdvisor with 24 hotel reviews your feedback is very important to us. We are delighted that you found the staff to be very friendly and the hotel to be cleaned and well maintained. It is always our goal to ensure our guest have a wonderful stay with us. I... More 

Buffalo, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Extremely friendly and accommodating staff. Shuttle service were prompt in both pick up as well as drop offs. Located directly across the street from the airport, I would strongly recommend this Hilton location for those traveling on business.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Cordell K for sharing your experience with us. I am delighted that you found our staff to be very friendly and accommodating. Our team works hard to ensure every guest has a positive experience. It's great to see that you would recommend us to others. Thank you . I appreciate your kind words and look forward to your... More 

hudson, Ohio
Contributor
20 reviews 20 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Spent one night on 5/24. I was worried when I saw the airport right across the street, but never heard a plane when in the room. They do have several loungers outside in 2 separate areas. I did hear an occasional plane, but nothing too distracting from dozing. Would come back again.

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you hardworkingwoman for choosing to stay with us as well as your feedback. As a Contributor to TripAdvisor with 16 hotel reviews we value your comments. It's nice to hear that you enjoyed your stay and were able to get a good nights rest even though we are directly across the Buffalo/Niagara Airport. I appreciate your time and feedback.... More 

Germantown, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was in town for a business meeting and selected the HGI Buffalo Airport to stay and conduct my meeting. Upon arrival I was greeted by Grace who welcomed me as an Hhonors member, treated me to a big smile and let me enjoy my first cleansing breath of a hectic travel day. The lobby was bright, clean and seemed... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Frank S for taking the time to tell us of your experience. We are delighted that you had a wonderful stay and everything was exactly how you expected. I am glad you recognized both Grace and Heather as they both do a terrific job for us. I will be sure to share your comments with them as well... More 

Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel lies just across the street from the Buffalo Airport. So, it's really convenient for business travelers to stay there. They provide shuttle service too in case you don't gave a car rental. Everyone I've ever encountered there is friendly and smiling. The rooms are adequately equipped and comfortable. And one more big plus...the food served in their lobby... More 

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Rob N for your feedback. We are delighted that you enjoyed your stay with us. As you pointed out our convenient location combined with our friendly staff makes us an ideal choice for travelers. We are equally delighted that you had a wonderful experience in our restaurant as well. We appreciate your recommendation and hope to see you... More 

Akron, Ohio
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel has a great location; directly across from the Buffalo airport. The lobby is very nice and up-to-date, and they also have a large indoor pool and very nice outdoor seating. Being that they are across from the airport, I was concerned of the noise; however, there was little to no airplane noise. This all seems great, but what... More 

Was this review helpful? Yes 1
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you suzannable for taking the time to tell us of your experience. I apologize that you did not get a good nights rest and felt our linen and pillows were not up to standards. I have reviewed your comments with our housekeeping team to ensure all linen and pillows are of the highest quality. As a Senior Contributor to... More 

Bennington, New Hampshire
Top Contributor
84 reviews 84 reviews
43 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A very attractive HGI with a great staff, ESPECIALLY the breakfast people who were absolutely outstanding (cook and waitresses)! Our room on the other hand was disappointing--bed controls didn't work along with coffeemaker. Pillows are too soft! Breakfast was super tho! Would recommend postcards be made available for purchase, couldn't find them anywhere except Niagara Falls Gift Shop. I would... More 

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Chef9 for your valuable feedback. As a Top Contributor to TripAdvisor your feedback is very important to us. We are delighted that you enjoyed your stay and felt we had a great team here. We are also delighted that you enjoyed your breakfast as well. I apologizes that your bed controls did not work properly. Our maintenance and... More 

State College, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Only stayed here for one night but it was very restful. Rooms were clean and neat with plenty of space. Location is fairly central and makes it easy to get to a variety of other places including restaurants and the airport. Seems like this place may be a base of operations for a lot of consultants. I arrived fairly late... More 

Was this review helpful? Yes
KenBurke781, General Manager at Hilton Garden Inn Buffalo Airport, responded to this review

Thank you Lauren R for telling us of your recent experience. It's great to hear that you had a good night's sleep and felt our rooms provided you with plenty of space. Hilton Garden Inns encourage guests to "hang out" in the lobby instead of their rooms. Glad you experienced it. I apologize for your breakfast experience. I have shared... More 

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